Customer Reviews for DMB Transport LLC
(U-Haul Neighborhood Dealer)

63 reviews

5500 Poplar Level Rd   Louisville, KY 40228

(812) 258-9045

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 258-9045

5500 Poplar Level Rd
Louisville, KY 40228

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andre H 
Rating:
5.0

Customer did not leave a comment.

Emily C 
Rating:
3.0

I arrived during business hours, but the door was locked with a keypad to enter. I didn't feel right about just leaving the truck, especially since i didn't know where I should leave it, but that's what I ended up doing. Right as I was getting into my other vehicle, a guy did come out, and said he'd take care of the rental.

Audrey D 
Rating:
5.0

Customer did not leave a comment.

Leonel F 
Rating:
3.0

Employee was very helpful

Bruce A 
Rating:
3.0

Bad location as mentioned above and had to call uhaul twiceto get the proper location

Thomas K 
Rating:
1.0

No one was in the office, keys were nowhere to be found, no one picked up emergency phone number, finally got ahold of someone who told me they left the keys in the back but that is was frozen shut and I just might be out of luck, check engine light was on, truck smelled like cigarette smoke. Took my over an hour to get access to the truck.

Rebecca R 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Junior V 
Rating:
5.0

Customer did not leave a comment.

Monica V 
Rating:
5.0

Gentleman I worked with getting my reservation set up was extremely professional and completely assisted me with my needs and exceeded my expectations

Taylor C 
Rating:
4.0

Customer did not leave a comment.

Tiffany B 
Rating:
1.0

Customer did not leave a comment.

omar a 
Rating:
5.0

According to me, everything was great

Ken W 
Rating:
5.0

Customer did not leave a comment.

Ron M 
Rating:
3.0

Customer did not leave a comment.

Stephen J 
Rating:
4.0

This location saved the day the location I originally booked with did not have my truck in stock. Very friendly and customer focused.

RICHARD E 
Rating:
5.0

Customer did not leave a comment.

Ashley T 
Rating:
5.0

Customer did not leave a comment.

Derek B 
Rating:
1.0

Customer service was abysmal, i arrived at the location I made a reservation for the day prior and they didn’t have the vehicle needed and just told me the next location. After inquiring about the $50 credit for them not having the Vehicle reserved the employees I spoke to were extremely rude and curt. I will not be returning with any future business to this location or any other Uhaul locations.

Jack S 
Rating:
3.0

Well for starters my Uhaul had to be Jumped Twice once through Uhaul Roadside and the second Luckily I was at a Truck Stop and some kind bypassers helped me out. My p BIGGEST Problem is not with the Popular Level Road Location but, with the Location on Shelby St and the Directions I was giving for the Tow Dolly that Broke the Upper Control Arm on my Car

Ladawn B 
Rating:
5.0

Customer did not leave a comment.

sudheer M 
Rating:
5.0

Great .

Nancy H 
Rating:
2.0

The guy I gave the keys to refused to come out and look at the truck and verify my return info. He was “too busy”

Nick N 
Rating:
3.0

My reason for No is that I waited till I got there to register and it took quite some time. If I didn’t have the technology and determination I would have canceled my reservation. It was a very tedious process and next time I will choose another location or provider.

Geoffrey W 
Rating:
5.0

Fast, easy, great service

Esneider O 
Rating:
5.0

Customer did not leave a comment.

Eduardo S 
Rating:
5.0

My original rental location did not have my equipment available however, I received an email 2 days prior to my pickup date with the location that did have the trailer available. The pickup, operation of equipment and drop off were easy and quick. 5 stars

david b 
Rating:
1.0

Customer did not leave a comment.

Bharatkumar P 
Rating:
5.0

Thanks to the UHAUL team, they are really great to deal with us. I will tell everyone I know about this place.

Ahmad R 
Rating:
1.0

It’s hard to know if you were at the right place. The truck was two buildings over in a parking lot. There were no dings on the building where it was parked to indicate if it was a U-Haul location.

Cory C 
Rating:
4.0

Have personnel there to answer the phone.

John S 
Rating:
5.0

Thank you

Ahmad R 
Rating:
3.0

Customer did not leave a comment.

THOMAS C 
Rating:
3.0

Customer did not leave a comment.

James E 
Rating:
4.0

None

Latasha S 
Rating:
3.0

I made sure to set my pick up for 9am. That would give me a small window to pick up some items before my son got out of school at 11. After waiting I was told by someone else this location doesn’t open til 10. Not sure why 9 was an option for pick up if their facility wouldn’t be open for another hour. I would have chose a different pick up location

Ann R 
Rating:
5.0

I was very happy with the service. Keep up the good job’bb

Eudis T 
Rating:
5.0

Customer did not leave a comment.

Michele K 
Rating:
4.0

Get your phone system in order. I got through & helped partially then transferred & was on hold over 45 minutes. The owner of the location happened to be there after hours & instructed us how to get the truck. I still stayed on hold for an additional 30 minutes after we got the truck but disconnected because we had to get it loaded. So someone called me the next day & thought I hadn't even picked up the truck & my husband was turning it in. You guys need better means if communication.

Rachael R 
Rating:
5.0

Customer did not leave a comment.

Norman C 
Rating:
3.0

Tried to use the app to complete my drop off and could not get it to accept my location or completely load made multiple phone calls and cannot get through to anyone

Elizabeth L 
Rating:
5.0

Customer did not leave a comment.

Machemba C 
Rating:
4.0

Customer did not leave a comment.

Ellen T 
Rating:
5.0

Customer did not leave a comment.

MARK R 
Rating:
4.0

Customer did not leave a comment.

Manoj J 
Rating:
2.0

The location did not have good lighting, signs, nor parking. We drove around for a few minutes looking for the right building and had to park the truck against the side of the building, because there weren't any clear parking areas.

Allison P 
Rating:
4.0

The usual was filthy! There was spilt coke in the front cab, trash in the floor, grease in the floorboard and the gas tank was almost empty. I had to sweep out the back before I could even use it

Tina S 
Rating:
2.0

U-Haul needs to update their website! It is terribly outdated. The pick up site on my contract was wrong! The owner of the business had died weeks ago and you had moved the equipment to a new location.

MORRIS H 
Rating:
4.0

Customer did not leave a comment.

NANCY C 
Rating:
5.0

Customer did not leave a comment.

Pablo F 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
1.0

I will never rent with uhaul again. The most frustrating and unprofessional experience with a truck company i have ever had the displeasure of being a part of. I simply have no idea how uhaul can maintain a half decent reputation. Not only will I not recommend uhaul but I with now highly recommend to all friends and family that they avoid uhaul like the black plague.

Jeremiah K 
Rating:
5.0

No comment

YAM K 
Rating:
3.0

Customer did not leave a comment.

RICHARD S 
Rating:
4.0

Customer did not leave a comment.

KAYLA L 
Rating:
5.0

N/A Extremely courteous and friendly

Rick J 
Rating:
5.0

Great customer service. Easy to work with.

Charles M 
Rating:
5.0

Everyone and everything was nice

Sonja P 
Rating:
5.0

Customer did not leave a comment.

KANDICE B 
Rating:
4.0

Customer did not leave a comment.

Oweda D 
Rating:
5.0

Customer did not leave a comment.

ANGEL C 
Rating:
5.0

Customer did not leave a comment.

Amy Y 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top