Customer did not leave a comment.
Leonel F
Customer Reviews for DMB Transport LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee was very helpful
Bruce ABad location as mentioned above and had to call uhaul twiceto get the proper location
Thomas KNo one was in the office, keys were nowhere to be found, no one picked up emergency phone number, finally got ahold of someone who told me they left the keys in the back but that is was frozen shut and I just might be out of luck, check engine light was on, truck smelled like cigarette smoke. Took my over an hour to get access to the truck.
Rebecca RGentleman I worked with getting my reservation set up was extremely professional and completely assisted me with my needs and exceeded my expectations
Taylor CAccording to me, everything was great
Ken WThis location saved the day the location I originally booked with did not have my truck in stock. Very friendly and customer focused.
RICHARD ECustomer service was abysmal, i arrived at the location I made a reservation for the day prior and they didn’t have the vehicle needed and just told me the next location. After inquiring about the $50 credit for them not having the Vehicle reserved the employees I spoke to were extremely rude and curt. I will not be returning with any future business to this location or any other Uhaul locations.
Jack SWell for starters my Uhaul had to be Jumped Twice once through Uhaul Roadside and the second Luckily I was at a Truck Stop and some kind bypassers helped me out. My p BIGGEST Problem is not with the Popular Level Road Location but, with the Location on Shelby St and the Directions I was giving for the Tow Dolly that Broke the Upper Control Arm on my Car
Ladawn BGreat .
Nancy HThe guy I gave the keys to refused to come out and look at the truck and verify my return info. He was “too busy”
Nick NMy reason for No is that I waited till I got there to register and it took quite some time. If I didn’t have the technology and determination I would have canceled my reservation. It was a very tedious process and next time I will choose another location or provider.
Geoffrey WFast, easy, great service
Esneider OMy original rental location did not have my equipment available however, I received an email 2 days prior to my pickup date with the location that did have the trailer available. The pickup, operation of equipment and drop off were easy and quick. 5 stars
david bThanks to the UHAUL team, they are really great to deal with us. I will tell everyone I know about this place.
Ahmad RIt’s hard to know if you were at the right place. The truck was two buildings over in a parking lot. There were no dings on the building where it was parked to indicate if it was a U-Haul location.
Cory CHave personnel there to answer the phone.
John SThank you
Ahmad RNone
Latasha SI made sure to set my pick up for 9am. That would give me a small window to pick up some items before my son got out of school at 11. After waiting I was told by someone else this location doesn’t open til 10. Not sure why 9 was an option for pick up if their facility wouldn’t be open for another hour. I would have chose a different pick up location
Ann RI was very happy with the service. Keep up the good job’bb
Eudis TGet your phone system in order. I got through & helped partially then transferred & was on hold over 45 minutes. The owner of the location happened to be there after hours & instructed us how to get the truck. I still stayed on hold for an additional 30 minutes after we got the truck but disconnected because we had to get it loaded. So someone called me the next day & thought I hadn't even picked up the truck & my husband was turning it in. You guys need better means if communication.
Rachael RTried to use the app to complete my drop off and could not get it to accept my location or completely load made multiple phone calls and cannot get through to anyone
Elizabeth LThe location did not have good lighting, signs, nor parking. We drove around for a few minutes looking for the right building and had to park the truck against the side of the building, because there weren't any clear parking areas.
Allison PThe usual was filthy! There was spilt coke in the front cab, trash in the floor, grease in the floorboard and the gas tank was almost empty. I had to sweep out the back before I could even use it
Tina SU-Haul needs to update their website! It is terribly outdated. The pick up site on my contract was wrong! The owner of the business had died weeks ago and you had moved the equipment to a new location.
MORRIS HI will never rent with uhaul again. The most frustrating and unprofessional experience with a truck company i have ever had the displeasure of being a part of. I simply have no idea how uhaul can maintain a half decent reputation. Not only will I not recommend uhaul but I with now highly recommend to all friends and family that they avoid uhaul like the black plague.
Jeremiah KNo comment
YAM KN/A Extremely courteous and friendly
Rick JGreat customer service. Easy to work with.
Charles MEveryone and everything was nice
Sonja P