Mobile pickup was not a good experience. The instructions did not say or did not highlight that the truck needed to be picked up within 30 mins of pickup time which caused us an additional 1.5 of effort. Multiple calls to customer to find out why we could not get the vehicle setup to go at 40 mins after the time lead to a response of 3 hour wait then just to get someone to til that I need it reset to a new time. Luckily by accident I was transferred to the traffic control people for uhual and they were able to reset but we had been waiting and frustrated with much wasted time for 1.5 hours already.Andre W.
Customer Reviews for Division Avenue Self Storage
(Distribuidor de U-Haul del vecindario)
Wyoming, MI 49548
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 9 a. m. - 5 p. m.
- 11/24/2021: 9:00 a. m. - 3:00 p. m.
- 11/25/2021 - 11/26/2021: cerrado
- 11/27/2021 - 11/28/2021: 9:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We will use the facility again next year! We used the facility to store a car during the summer when flying in to Grand Rapids airport for travel to our summer cottage. Staff made our transitions to pick up our car easy. We felt the vehicle was safe and well guarded on the site. There was not any sign of damage or disturbance to our car during its stay on site.CAROL W. | Overall Experience
After hours drop off was easy and convenient.Rex C.
It was good in terms of value for the money. If you rent there, ask for a unit with a full garage door, as not all units have them. Mine only had a small door similar to a house entry door. However, I was disappointed that they don't offer partial refunds for closing out the unit a week after the billing date. I would have closed out the unit two weeks earlier if that was an option.DANIEL ROBERT S. | Overall Experience
El cliente no dejó un comentario.Ignacio P.
I WOULD NOT RECOMMEND ONLINE CHECK IN/OUT! IT WAS A WASTE OF MY TIME. THANK GOD FOR THE UHAUL REP. THAT WAS WORKING TO MOVE THE PROCESS FORWARD. SHE WAS WAS VERY PROFESSIONAL AND ADMITTED THE ONLINE PROCESS WAS FLAWED. I RETURED MY VAN WITH THE REP. NO PROBLEMS.ELENA B.
They will steal your moneyJIMMIE S. | Overall Experience
Staff at this location are very professional friendly and helpful.MICHAELE M. | Overall Experience
El cliente no dejó un comentario.HOLLY JILL P.
El cliente no dejó un comentario.MINH PHUNG N.
El cliente no dejó un comentario.RAFAEL G. | Overall Experience
El cliente no dejó un comentario.YOLANDA DENISE B.
Hailey is very unprofessional. She is rude. She gives people incorrect information, and talks to people like they are bothering her. I will NEVER do business here again.AMY C. | Overall Experience
I was concerned to witness the electronicJoni L.
Some of the equipment we had reserved wasn't available but the staff helped us find an alternative option that worked just fine. Super friendly, knowledgeable. If we move again we'll definitely come back to this location.Anna C.
El cliente no dejó un comentario.SIMONE C. | Overall Experience
everything was great! This location was a life saver for me; very accommodating! Thank you ladies for caring!!!Pamela S.
El cliente no dejó un comentario.APRIL LYNN M.
My rental did say it needed an oil change soon. I was concerned about leaving my car within the gates since I was told they closed at 10.LISA LYNN S.
Poor Customer service and no one at location when I was scheduled to pick-up. I was a few minutes late and the person working claimed they called and left a message but I did not get either.MYRON CLARENCE W.
SECURITY gate doesn't work and general public has access to property. After 2 months of rental, rate was increased and that's when I cancelled. Staff is friendly but you need to have better business practices.(LAURIE) DALAURIS K. | Overall Experience
I only had 81 miles with my rental. My destination was 100 so I went over my miles. 81 miles seems low.Eric V.
Everything went perfectly. Receptionist was extremely friendly and helpful.Lisa R.
Make sure that the renters know the truth about the rental policy that they have 24 hours and not be told they only have 4 hours with the rental !Kevin J.
El cliente no dejó un comentario.Kelly B.
Cleaner trucks better work on engine of trucksNakia M.
I was charged $40 for insurance on the trailer and not given the option to not buy it. I found out at the drop off point that I wasn't required to purchase it. Had I known, I would not have bought it since my auto insurance covers trailers.Thomas C.
After being told I would not be given a pro-rated refund, I informed that I would keep my unit until the last allowable day. The person working in the office stated that refunding my payment since I was only estimated to be out of the unit 4 days after payment. Owner (per office worker) failed to reply to her on numerous attempts. I was just planning on keeping the unit since I was not getting anywhere with the property manager. (Additional 4 messaged left by call center.) I took my lock to the other authorized (and previously set up before deployment) user so that my children and her could use the paid unit until the last day. Got a notification email that I was moved out. Returning to the unit, the facility had placed a lock on my unit that rendered it unusable to me. Stopping back in the office, the worker again made several attempts to get a hold of the manager (since she could not find any of my paperwork) who stated If I wanted to keep the unit, I would have to fill out new paperwork and pay for the time, I had already paid!!! Manager stated I voided my lease agreement by removing my lock. Property manager is a snake! Deployed single father, and could of used the approximately 95 pro rated refund or use of my unit for the remainder of the paid month. I have had multiple units at this property and referred a couple of friends when it was Your Space self storage. Observed numerous shady things after it was renamed to Division Avenue Self storage. (Rate hike after new management, subleasing the old office in the middle to someone living there and partying, people living in units with numerous cats, trash everywhere, no security gate, bad rodent issues in units. (I used to do pest control and gave free advice and pointed out numerous structural flaws (gaps, poor framing, etc.) They have bait boxes screwed to the studs inside the units. Your not supposed to attract rodents to come inside the units with a food source....smh I repaired my unit by fixing these problems myself by applying expanding foam and rodent tincats by overhead doors. I attempted to come to a reasonable agreement with the office worker who was also frustrated about being ignored by her attempted calls to the manager as well as not being able to find any of my customer account paperwork. I spent a lot of my time I was on leave dealing with this property manager who hid behind snide emails equating to an experience of "idgaf about you, I made my money off of you, now it's time for the next sucker." I do not recommend this property under the current owner. They took advantage of this deployed single father of three kids. Dealing with all the covid crap is difficult enough, and businesses like this certainly do not care for their customers.ANTHONY R. | Overall Experience
Friendly, fast, and great location!BRADFORD J K.
El cliente no dejó un comentario.Jody M.
El cliente no dejó un comentario.BENJAMIN PAUL D.
The staff was horrible, tried to charge me for things that was there before I moved in. Plus tried to charge me to move out. I would not recommend this specific location to anyone.DAMARIO R. | Overall Experience
El cliente no dejó un comentario.ELIJAH JOHN T.
El cliente no dejó un comentario.Amie S.
Friendly staff very helpfulANDREW WAYNE S.
Fix your location services so that when I go to check in a vehicle I don't get charged $20 because your stupid app isn't working. Sat there for 20 minutes trying to get it to find me and even installed it to another persons phone.James K.
They did pretty well. They had what I wanted waiting for me. They had what I needed and she was very friendly and easy to talk to.MISTY JANE B.
El cliente no dejó un comentario.KEONTAY TYON H.
Convenient, a little pricey, but we'll maintained facility. Always felt secure because someone was on site.DORIS GAILE V. | Overall Experience
Very nice lady knows they stuffYolanda B.
No complaints.Joyce G.
El cliente no dejó un comentario.Natalie C.
We did an after hours drop off which was very convenient. Would have given 5 stars. It there is hardly any signage and zero lights...so drop off after dark was a challengeDONALD KEITH S.
the uhaul was barely drivable, the wheel is completely off while driving, the transmission felt like it was going out and the brakes barely stopped the truck. then they double charged me and i'm still waiting for the refund on that.JENNAMARIE G.
El cliente no dejó un comentario.Ronda V.
clerk was very niceJorge O.
Trucks need cruise controlKevin S.
Truck seemed like it needed a front end alignment, and tire balancing but it went great and the service was GREAT"!Meryssa S.
Better signage would help. Coming from the south to the location, you cannot see the U-Haul vehicles and the sign does not readily indicate that it is a U-Haul location on a very busy streetBryan S.
El cliente no dejó un comentario.Susan S.
The gal told me that there was not extra charge on the truck but when I got the bill there was. However when I replied by email it was corrected by your representative Jesus Olivas quickly with no hassles. The contact that I had on Sunday with your representative Nichole was very positive. She took the time to review the contract and make the necessary corrections to resolve the issue. She was very pleasant. Please acknowledge both Jesus and Nichole. They deserve credit for looking into the contract and correcting the problem. Nichole especially because she found several errors on the original contract wad was able to correct it. (It took some time on her part and I am guessing not easy.) Jesus was very fast and I think that when he looked at the documentation it was an easy correction, because of Nichol's work.WALTER G.
El cliente no dejó un comentario.Teasia G.
The 2 that helped me were patient and kind as I began to become frustrated. I apologized for my frustration and they continued to be professional.Angela A.
El cliente no dejó un comentario.carla D.
El cliente no dejó un comentario.Kimberly R.
El cliente no dejó un comentario.Gerald S.
El cliente no dejó un comentario.LeTieka C.
Great service and experience at this location. Will be back if the need arises.Rachel V.
El cliente no dejó un comentario.NATHANIEL ANDREW T.
El cliente no dejó un comentario.Gerald S.
Well when you call the rental place to let them know I returned the truck and I accidentally locked my personal keys in the truck after I put the truck keys in the drop box and the young lady that answers the phone at the location tells me SIR we don't rent trucks even know I rented from this location and there was 5 other trucks and trailers there while we are talking on the phone lol. She basically called me a liar and she was very unprofessional with me. I went to another location and they solved my problem thankfully.GERALDLEE S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.SABRINAANN H.
El cliente no dejó un comentario.JEFFREYCARVER L.
Have everything together at one store instead of making me drive to a separate location for all the equipment I ordered a month in advance.Cherie S.
El cliente no dejó un comentario.Kyle M.
You are contacting the wrong person.LOGAN J.
I was going through a really rough spot, unexpectedly moving, stressed, etc... These wonderful ladies gave me the boost of happiness I needed to get through a really hard day. Everything was ready as I arrived and they were impeccably clear with all instructions. Absolutely professional, kind, and knowledgeable. Thank you so much!Maxwell Laurance B.
Very helpfulSheilalynn E.
El cliente no dejó un comentario.Johnna J.
I live in Wyoming, Michigan picked up in Wyoming Michigan and returned in Wyoming Michigan. Second time getting a vehicle from uhaul only to have it be double booked and have to settle for something different at pickup.Sherry S.
El cliente no dejó un comentario.KAREN DIANE S.
El cliente no dejó un comentario.Randalllee H.
El cliente no dejó un comentario.Tekayla S.