Uhaul was not ready at 8am from original location of 45 Bradford St and was behind at least 5 other trucks. The office was not open even though opening hours are supposed to be from 8am. Had to call uhaul, who required verification which was a frustrating process. Service rep found a truck nearby however when we got to that office which was also supposed to be open, it was closed. The mobile check in process was frustrating and ended up having to get verified yet again with another external person. We lost almost 2 hours of time on our moving day. Paid our movers for an hour and a half for doing nothing and waiting for us to fix this issue. Overall, a very poor experience.Andrew K.
Customer Reviews for Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Barrie, ON L4M3C1
Servicios en esta ubicación:
8 a. m. - 1 p. m. / 2 p. m. - 7 p. m.
- Sábado8 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
8 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Uhaul smelt like marijuana, the engine light was on and the parking lot was not secure for overnight rental. We got a ticket warning us overnight parking was not permitted on the site. Overall no timpressed with this location.Ryan M.
El cliente no dejó un comentario.Glen P.
Make sure the truck has gas in it. The gas light came on after 15 minutes of driving. A quick vacuum and wipe down wouldn't hurt. The roll up door also wasn't locked and we had to pull over immediately to close it. All these things make me believe this truck was not inspected at all prior to renting it out.Tom H.
The van was extremely dirty on the outside. The rear tail lights were completely covered by dirt so you couldn't see any light. Had I been seen by a cop I would have gotten a ticket. Had I been in an accident I would have been found responsible for damages and would Uhaul. I took photos of how bad it was. The Uhaul agent never came out to do a walk around with me. I didn't notice how bad it was till I got home to load the van. There was no way anyone could have seen my tail lights. This is my second negative experience at this location. Extremely disappointed.Steve S.
Mobile pick up was horrible!!! We waited 2 hrs to finally get a code. It was to open at 8am dude finally showed up to open at 9:30am. He thought I was out of line but so was heâ€¦ no service at all left over us stranded in the parking lot. Called 1800 number and she helped! Truck was not ready loaded for us! We were to have pick up by 6:30am finally drove off the lot at 10am. Very frustrating!!! Horrible online set up. Why it wasn't working we don't know. Truck was fine as per the rental part. Price was great.Daniel D.
Pathetic customer service experience. I am going to file a complaint against the uhaul distributorBHANU G.
Nice and friendly as well as helpful.Allan C.
El cliente no dejó un comentario.Chris M.
Very quick and easyKevin R.
Maybe staff not on phone when dealing with customersRON S.
Was yelled at by customer representative and told 'your're 5 minutes late I can't help you properly, here are the keys and go'Orest W.
El cliente no dejó un comentario.Lori B.
Attendant wasn't customer friendly, almost like we were putting him out of his way. Definitely not a people person, doesn't explain anything to the customer.MaryLynn S.
Stained seats and awful smellJoji G.
I had reserved equipment that was not in the van so we did not use any, and the online system charged me for their rental anyway. And there was no one in the office so there was nothing we could do about it, I just had to pay for it. Really poor service and super disorganized location.Iain M.
We had to wait almost 1 hour for the location to open. The van was dirty full of garbage.Valdemar F.
Keep doing what your doingDavid N.
Person was not there when I arrived at location and the store was supposed to be open still. As well as I had changed my time to pickup my truck and the guy still blamed it on me that he wasn't there. Was very hard to find. No drop box for key, literally had to call security to figure out what to do and wasted so much time.Leah T.
Hi, I am writing this mail to express my disappointment with uhaul service. My reference number is 27546100. I had booked a uhaul 10inch truck for August 28 at 5:00 pm. But I couldn't get it because the app kept trlling me that I had to wait till the store reopens on monday 8:00 a.m. I chose your 24 hour mobile pickup service but was not able to do so. I had to reschedule the pickup to a new spot at a later time which had a lot of negative impact on my moving schedule. I had to make a lot of calls and a lot of arrangements. I had to go through a lot of stress in the last minute. I did not expect this from uhaul. I had to pay for an extra hour because of this mishap. Moreover the truck rented to me had some problems. The left headlight was not working. The airbags had to be serviced. The oil was at 9%. All of this has left a very bad impression on uhaul. Hope you make things right. Regards, JewelJewel T.
I would definitely recommend this location my experience is always efficient and very reliable. The customer service is above expectations.PAULETTE H.
No comment.LEIGHANNE M.
Location is difficult to identify -no exterior signage outside mall found trucks parked behind mall was only indication if uhaul - no signage at rear mall entranceMark R.
My entire experience with UHaul was horrible. The truck I reserved for my move was not returned. I was given conflicting information from various people and eventually a new truck was found. There was a lack of guidance for completing the check-in and returning of the keys. I will never use UHaul again after this experience and this was my first time with UHaul.Shelly C.
It's very difficult to find the unitsantiago V.
By being friendly and helpful, for me it was a great service and in future needs, I will contact your company again. CheersDavid N.
Vehicle wasn't clean. Self check in app wouldn't pick up the location properly. I had to have the employee check me in. And they didn't do so for 24 hours after I'd dropped off my vehicle. So I was charged $150 for an extra days rental. I will never rent from there again.shaun G.
Clean and sanitize the cab of the truck. I shouldn't have had to do this myself. The location did not have what we ordered. For the extras, we were told to go to another location, to pick up moving blankets and the dolly. On my time and mileage tab. This is poor since the order had been placed over two months ago. When returning the truck couldn't find agent, we returned the truck early and the mall unit was empty. Hours on the website didn't match what was promised.Leslie G.
booked online and was processed by online registration. provided 2 references. took photo of licence. next came a confirmation screen, giving # of vehicle assigned to me and directed where to find keys. i got into the an and drove away. when i stopped a few hours later, I noticed a "cancellation" e mail and called the 1 800 #, explained what happened and was told if I got van #, all was ok. next day, i arrived to return the van. I called 1 800 # and the rep could not find my reservation, but was very.polite and helpful. As I was o the phone with her, I was approached while sitting in the vehicle and very rudely asked "what are you doing in the vehicle?" Shocked by the abrupt and accusatory tone of the question, I poliely and calmly explained that I was returning it and was on the line with uhaul about it. The man did not identify himself at first, but eventually said he was "in the office the whole time". I explained that I did not now where the office was because the day before I had been out in the parking lot to register and pick up the vehicle, and had no instructions about the return, so I returned to the lot and called uhaul. He said the I "should not have taken the van, since I did not get a confirmation notice". I explained that I did get a notice with the van number assigned to me and notification about where to find the keys. He read from his phone a message and told me that I was called the day before and that I told the uhaul representative that I was "not Ginelle Skerritt". i explained that no-one called me, but they did call my reference, K W at the number I provided for her and ask if she was me, and asked her to send a selfi photo. She called me on Sunday to ask what uhaul was calling her about and explained this to me. Since I had received the confirmation and was already driving the van, all seemed to be in order at that point, and I had no indication from my friend or uhaul that there was any issue. I received no call from uhaul. The gentleman treated me as though I had done something wrong. He all but accused me with words, but his body language and dismissiveness of my comments, including indicating that I should not have taken the van, was very unprofessional. He should have accepted my explanation while seated in the van, and politely offered to help resolve the issue, as it was clear that I was returning the vehicle and o the phone with uhaul trying to figure that out. He did not explain, apologize for the confusion, or offer any customer service. He asked me to come in the the uhaul and walked so far ahead of me that by the time I got through the doors of the mall, he was nowhere to be found. I had no idea where the uhaul office was located in the mall and it took me a few minutes to locate him. He asked if I had received a cancellation e mail and I said yes and explained that it prompted me to call uhaul on Sunday, and that I was told that all was ok, since I got the confirmation message directing me where to find the keys. He siad he would have to redo the contract because he cold not reach uhaul and could not rverse the cancellation himself. By thus time, and solely because of my patient way of responding to his impolite accusations, he was less accusatory. However, when I offered to show him the messages and my ohone records showing my outgoing calls to uhaul on Sunday, he was again dismissive, not interested in my explanation and simply told me to wait until he had finished with the new contract. No apology up to now,only acting as though it was my error. I paid the bill and I SAID thank you and left. zero customer service, zero appreciation and zero respect received from the representative.Ginelle S.
This was the WORST experience I have ever had!! Customer service was terrible, after being on hold for half hour getting transferred another half hour, in a car in parking lot while movers waiting at house then in with for over hour, she basically accused us of fraud (cause issue with site! Then couldn't upload because no wifi in parking lot) they were supposed to call someone in .. never came!? Movers sat there waiting entire two hours had booked! Rental was for noon didn't get until after 5!! Movers wired for 3 hrs!! Then had to pay for more time (was sitting in parking lot on hold or â€œcustomer serviceâ€ entire time! stress cause MS flare had to move some ourselves have MS, husband put back out (why had movers he has had spinal surgery) overcharged on miles/gas and never gave dolly I paid for!! Worst experience ever! Terrible website, kept freezing, issues uploading documents Have to rent again to finish move guaranteed will NOT Be using U-Haul!Zander T.
There was some confusion at pickup because I thought I was all being done over the internet.. However I could not get to the page on the uHaul website that would allow me to proceed to the pick up process. Eventually an agent showed up at the vehicle and we got it settled.MARIE S.
Some marker lights not working.Mitchell C.
They have always treated me well and with respect. It can get busy especially end if the month but they are willing to help.THEOPHELUS K.
Had to call to get someone to the office so i could pick up the truckChris P.
El cliente no dejó un comentario.Francesco P.
Son filled up the truck when completed, however he did not realize that the truck was only half full . Would suggest that all vehicle be picked up full and returned full. Otherwise, it is too difficult to replace the amount of gas that it came with. And at the cost of fuel right now, this should be happening.Lori M.
Make sure the trailer is fit for the road and is checked over before it is rented. It had no brake fluid in the surge break compartment. So my truck had to do all the breaking without any help from the trailer.Chris C.
Hello. The experience was just ok. The individual was friendly however there were some concerns. For example I was charged for a furniture doily which I had not requested and which was hot in the truck or provided. I had difficultly getting phone inquiries answered at times as no one picked up the phone and when you tried to leave a message. the mailbox/message was full.AnneMarie I.
Maintenance. Found right front tire half bald due front end misalignment. Vehicle was not suitable for service. Forced to take it by schedule, no alternative vehicle. Had tire replaced in midnight roadside service. Unable to checkout after return either on phone or online. Repeatedly cutoff.gary D.
Make sure the dolly is in the truck when it's ordered.Jen G.
Had to wait 45 minutes as the store was closedJakki H.
El cliente no dejó un comentario.Jerrin S J.
El cliente no dejó un comentario.Derek W.
El cliente no dejó un comentario.Bb B.
I arrived an hour early to pick my truck and Manny had it ready to go. Bringing the truck back and checking out was also very easy. Overall my moving day was a lot less stressful because of UHaul. I will definitely use UHaul again.David B.
It would be better if I talked to customer service before leaving commentsGlenn M.
Location was not user friendlyscott K.
i had to clean up the cargo part from previous rentalchristian T.
El cliente no dejó un comentario.Jithin S.
El cliente no dejó un comentario.Christopher E.
El cliente no dejó un comentario.Eryn W.
El cliente no dejó un comentario.SCOTT Q.
El cliente no dejó un comentario.christian T.
El cliente no dejó un comentario.allison P.
Pick up was ok. Drop off process was long and confusing. I could Not figure out where to leave the keys after hours. There is no drop box. Even building security was unable to help me.Mark K.
Clearer signage from outdoors or at least in the app... Maybe even directions when you make the reservation. Pick up was at the 'Bayfield mall' when the mall was closed. I found the trucks parked in the back but didn't know what door or where to go.Jody D.
El cliente no dejó un comentario.GABRIEL G.
El cliente no dejó un comentario.SANDOR B.
El cliente no dejó un comentario.Rolf G.
Everything was amazing nothing needs improving! He went above and beyond for us! Was very understanding and very accommodating.Ashley D.
Trailer very dirty and no assistance from rep.Clive S.
I really don't know. This was the cleanest u haul location I've ever seen. The sales rep was efficient, friendly and helpful. He even came out to make sure I was hooked up okay.David C.
Service met all expectation. Thank you.GUSTAVOA O.
In the reservation instructions, or at some point during the booking process, please provide info about the location of the pickup/drop-off office in the mall. It says "unit 88" but units aren't marked on storefronts!Lisa A.
It would be great if you used the retail space in the mall that belongs to Uhaul to service the people xo thank you for the help!! The movers were excellent also! Great experience with them!Michel A.
U Haul only sounds good as a marketing ploy however everytime it's a complete utter disgrace to get your truck or on time I had a 2 hour delay which ruined my entire move with 3 infants ... I hope UHaul goes underLUCAS Z.
El cliente no dejó un comentario.Mark B.
Hands down the best place to rent a uhaul, the guy who runs bayfield mall and Bradford street location is amazing and I always enjoy doing business with him.LISAANN V.