Trailer was half full of snow. Passenger rear tire was low and required air.
WILLIAM K
Customer Reviews for Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Uhaul website reservation process - misleading Uhaul pickup - communications with rep - sub par Trailer had 2 burnt out light and 4 pin connector was broken upon pickup. Had no other options but to take this unit.... Trailer had snow on top and pulled Infront by parking lot snowplows (from snowfall 2 days prior) Upon returning the trailer, nobody was at the office, doors were locked. Business hours stated open.... If you want to hold people to very well written contracts, do your part and maintain your equipment. You put the operators of your equipment at risk and others on the roadways at risk via your lack of maintenance and inspection. Standardize and enforce your uhaul locations. Sub par performance on uhauls end as a whole. Not one specific person to blame.
Kyle RThe location was closed when I got there. When I called 30mins earl to make sure they were open and had my reservation he said come back at 130 and was very blunt and rude. I showed up at 130 and he was still not there. He showed up @ 140 and said "sorry, got stuck in traffic". He did not explain the process to me whatsoever ever. The only instruction I was given was when I got to the vehicle to call him back with fuel level and mileage. Not only was the vehicle at 1/8 of a tank it smelled like something had died inside. No bill components or charges were explained either. Would definitely recommend going to another location
Shania JFire the staff. We wasted over an hour having to go from one location to this one as no staff were at Bradford st. Site. He gave us a van that had a low air in tire message, had very little gas, back door was not closed, windshield wipers were stuck to the window so we had to go get our snow brush to brush off the vehilcle, scrape the window and get the windshield wipers working while beside us two vans were scraped off….. When I phoned to complain he was aggressive and told us not to leave and came and gave us a different van. I said he really needed to take a look at his terrible customer service. He got angry, was very aggressive and in our face and said he was going to give us the van for free! Guess what, he lied. A terrible experience, somewhat scary. I would like to talk to the president of the company as this was awful and we are a repeat customer of UHaul. Liz and peter
PETER NThe location hours stated are not accurate. Location was closed when I had to pick it up trailer had to do work arounds and virtually checking out. I don't have a problem doing it if I knew going into it it would be a virtual check out. It was a little stressful to find out last minute and then to call and figure out how to do it, and if it was available etc.
GUANLIANG SThe agent was vulgar. When i called afterwards to enquire about extra charges he was really really rude, just tild me ti call customer service. Didn't provide customer service number and just hang up. I called back for the number 8 times he didnt even pick up the call declined it. Uhaul was fine but the agent was really inappropriate
MUHAMMED RI booked the rental weeks in advance for an early pickup time at 0730. When we arrived no one was on site and we sat waiting without knowing what to do. Someone messaged us at 8 saying they were going to be there in 30 minutes but didn't show up until 0900. If I knew they were going to be an hour and a half late there was many things I would have done in the morning to help me prepare to move but unfortunately we had to sit waiting for someone to show up for a time we weren't told.
Dewayne GThey don't answer the phone and there's nobody in the office. I even called ahead to assure that everything would be ready
Nick GGet rid of this contractor. Extremely rude, hung up on me several times. Read the Google reviews, I'm not the only one. Not open or available during listed buisness hours.
GIOVANNI MNo comments because it’s very good now.
THERESA LHad trouble accessing the U-Haul website upon return.
DAVID CEmployee was not on site when I arrived Employee was very rude arrogant and would not help I had to call U-Haul customer service line to get help I was at the location during the posted hours and no one was on site My order was cancelled by the employee and then was set up again at a different rate so I was overcharged for insurance coverage Order was cancelled after I expressed concern with the lack of customer service and that no one was on site during the posted business hours This location is horrible and is negatively impacting the U-Haul brand.
Nick BThe running lights were constant and reliable. The brake lights + turn signal lights + hazard lights, + BRAKES on the trailer, we're intermittent/ infrequent and unreliable.
DAVID LThe location was closed at the time of pickup, the guy gave me a wrong trailer number that is not existing at the location, called multiple times with no answer. Eventually had to call customer service to help me out. I have advised customer service about 2 other trailers on site that was available and i eventually picked one of them. I was late for my plans by almost 2 hours because of this mess. Please hire the right people who are responsible and shows up to work during working hours
BILAL YHave the people available at the location and not have us waiting for them to arrive. Playing phone tag while they sit at home and wait fir you to come get the equipment then they tell you to wait there for them and that they arrive on their way.
Amy MServicio al cliente
Nishan sAlways good service
PETER HThe self check-in process is a nightmare, especially when picking up in the dark. The whole app thing, with providing multiple phone numbers and names, is a complete joke. Never will I ever rent U-Haul again.
John CProcess for pickup the truck. Was so disgusting and terrible.
Henry JLocation was closed when it should have been open. Vehicle was filthy and smelled so bad of cigarette smoke, that I returned it early. There were even ashes in the drivers door handle. I will NEVER use this location again and it hurt the uhaul reputation.
Nathan WI admit I was hours late for pickup, but the pickup location was not attended and I had to wait a very long time (~ 1 hr) for them to arrive and inform me which trailer was for me. The trailer then had a defective light cable. When I requested to return to another location, they told me I couldn't and must return to this location.
Robert MThe location said it was open until 7pm, I arrived at 523pm and no one was there. I called and the person said they are not in at the location and to just take the trailer. When I went to hook up the trailer the light connection was broken (wire cut). Was told to find another connector on a different trailer and take it. I was also told the connector was the customer's responsibility. Very poor customer service over all. I returned the trailer Wednesday night and called the location. Was still charged until Friday night. When I called to ask why they informed me it didn't matter I have to pay. This location is terrible.
SEAN MThe person I called at this location was not helpful. I asked about the claim waiver and he and 3 other people I had to call at UHaul had no idea that it did not cover me if I caused an accident on the road. I got passed on from one person to another. Very poor!
Jeff HLocation in the Mall was a little hard to find, but other than that, I received great service. The staff person was very busy. He received at least 4 calls while processing my transaction as it was the end of the month and remained courteous.
CHRISTINE HHave staff on site at all times.
LEO BThe guy charged me for a full day because I was one hour late…. This is a rip off, I am not happy and I won't return in future.
MONTASSER BNot so much an issue with the location and more with regards to Uhaul changing my location and sending me somewhere in which the agent advised I would have to go inside the Uhaul location as they didn't have mobile check in. Once I arrived the Uhaul location was closed and there was no one around to assist. Had to have my fiancé reach out to customer service who went above and beyond to assist us in getting our rental. Agents need to ensure when changing your reservation that they have all information required as this could have been a very bad experience.
Jason PThe Uhaul died. I was charged for more than I used and I am still waiting for a manager to call me. Horrible!!!!
KAREN CMake the lock boxes easier to see/open. Maybe a better location. Not a very safe area after dark
Constance CTrible experience. It supposed to open till 4pm but when I arrivedat 1 it was close. I reserved online and requested for in store pickup to rent a dolly too but after waiting 1 hour at the location and calling uhaul and talking with three people, I picked the van by phone without taking any dolly.
PEYMAN HIt would be nice if the vehicles and check in were closer together
RONALD LIt was nice to have a place close by to get a truck. Very convenient place to go to.
MELANIE MI was booked at another location, also named Divine Logistics, but when I arrived for my mobile pick up received a message that there was no equipment there available for mobile pick up. I called and was told there is equipment available at this location. I wasn't told to go to the back of the mall, which would have been helpful, I don't think this detail is anywhere on the website either. When going through the mobile check in process, I had to take pictures of my license multiple times, I was told there was glare and at least twice had to start the entire check in process all over again, re-entering everything. The last time I received a message stating there was too much glare, I responded to let them know I was now very late for work (because of having to move to another location and because of the pictures not being accepted) so my next submission needed to work. Miraculously, one of my previous submissions was now okay and was accepted. I've decided going forward not to use uhaul and to instead pay more money for better service.
Brian HHad to use uhaul app which is terrible and took over an hour. No uhaul staff at keyosk during pick up and had to wait for employees to come in and open keyosk to get vehicle
JASON GThe customer service is a lot to be desired. Need a lot of improvement.
SUDESH DI did not see any indication there was a store. My on line info said it was self check in or something like that. I only noticed 1 open trailer so I hooked up and left. I received a call saying I should have gone inside the mall and that I took the wrong trailer which was larger than the trailer I paid for. I did not need a larger trailer but that's all I saw. Anyway, the agent recharged me for the price of the larger trailer which was about twice the rate. At the very least there shoukd have been a sign to say check in inside the mall. I will not rent from this location again. I have rented trailers a number of times over the past few years with no issues.
Fredrick LThere was no one there when we arrived to pickup the trailer that was pre-booked. We called gal and a lady told us the guy was in the back cleaning a truck and would meet us out front (he lied he wasn't there at all and called me instead). We waited for over half an hour and we were on a strict time frame. The trailer we originally booked was too small so we decided to upgrade to a 6x12 and the guy over the phone told us he wouldn't charge us any additional cost and keep it the same amount as the 5x8 and wanted me to give him a google review since he helped us out. Then he called me back five minutes later saying that he is now actually charging us for the upgrade. This was unfair, and we basically had to do all the work at the uhaul site as well as over the phone navigating. We never want to use uhaul again. I honestly think we should have been reimbursed half of the cost of the trailer since we used it to go out of province. This was not a good experience and I would NOT recommend this location to anyone (Bayfield mall Ontario)
Jorden HI am confused in charges these were too much.
Anmol SWhen I went to pick up trailer at the arranged time there was nobody at the agreed location with no instructions about how to get the trailer. I eventually found the door bell camera. This was the most rediculous transaction I've ever been apart of. I will never use u-haul again.
rob mHave someone manning the store. Also someone who isn't rude to customers.
John FNot finding an representative in the U-Haul location was disconcerting. Having to make contact by phone would not have been my first choice. The agent that I did talk to was very helpful and actually got me a vehicle even though I had incorrectly booked it for the following day.
JOHN HBetter hours, we wanted to view the cost and bring the vehicle in early but they were closed early. It did not affect returning the vehicle at the pre determined time
Gene lYou could have a representative at the location during pick up and drop off. Home Depot was much better.
PETER KThe person at the office was very rude
Johns MLong walk to the location inside a mall, poor signage and difficult to find.
ROBERT LStore hours and reservation was for 8 am no staff to be found, order moving blankets none provided, after 45 min Waite got a hold of someone did online check in was told I had to remove dolly from the truck, air sensor went off stop to check tires all were good service air sensor came on, stopped rechecked air pressure all good. Eventually lights went off. Please explain why I need to clean and prep the equipment not receive what I ordered and have been charged for I will inform CC company to stop payments until U-Haul compensate me for doing their job
Steven ABe more full disclosure. Was surprised to find out my cost was so much. Likely won't rent again
GAETANO BI had a reservation for 8:00am. When I arrived AT 8:00am, there was nobody there. I was at the store in the mall and it was closed with nobody inside. I immediately called Uhaul to inquire, I was speaking to someone in Texas who then transferred me to the "scheduler" in Windsor. I was then transferred again to the Barrie "scheduler." As I was on hold for nearly 30 minutes, someone came up the stairs in the mall and asked if I was Martin Tame. I was still on hold, so I hung up. He continued to give me attitude saying I wasn't there, when clearly I was. He said he called twice, which I see on my phone was at 8:25am. He accused me of lying and said he would check the camera on the door. I said, yes please do!! He rolled his eyes at me and basically called me a liar. His customer service was among the worst I have experienced. I would not recommend Uhaul to anybody, especially at this location.
Martin TRental process was seamless. Customer service was good and the App was very easy to use.
PHILIP MWe had a trailer booked for 2 days at another location. When we went to pick it up they had rented it to another customer. I was very upset as we had to then go to another location to get another trailer. Hard to get in touch with anyone and they were rude once I spoke with them. Not understanding at all!
Matthew HWe were unable to find the location from this address as there were no signs indicating UHaul in the front of the mall so we decided to try the back and voila there were the UHaul vehicles but no direction where the office was, we called and we were sent to voicemail,so we decided maybe inside so we went in and still could not see any office so we asked someone who said they thought it was in the second floor and then we found a very poor sign for UHaul. The desk person said there were directions on the doors we came in. When we left the premises we looked for these little 81/2 paper but they were off from the door I entered and the signs were so little anyone could miss them. When we returned around 2:00 the doors were already locked. Not a good experience for me and found it so poorly run from previous years.
CAIDEN LOnce we arrived the location was closed. However I called and everything was fine over the phone and accessed the keys through a lockbox. Letting customers know ahead of time about this as a possibility would have been helpful.
Taylor hPretty smooth once we got the fella on the phone. He came to help us hook up.
WILLIAM HSeamless experience.
MICHAEL DGuy helped in hooking up the trailer. Great service!
AHMET PExcellent service, trucks and trailers are always available.
JULIE NVery friendly and response.
Tim TTrailer had remnants of the last renter, pieces of drywall and drywall dirt in it.
John K1. The business on Uhaul website shows closing time at 4 PM on the pickup date. We reached at 2.50 pm for a 2.30 booking and the guy says shop is closed. His statement quoted "Business do not run based on time mentioned on Google". 2. Threatened to cancel the booking which are already paid. 3. Too rude to talk to customers. Worst person to manage Uhaul services. 4. Did not come to site/shop to help locate the trailer or even hook it. Says "if you want it, do it yourself. I do not care."
Anshu JWhen the operating hours are noted, you expect an employee at in the store when you chose in-person pickup. Had an 8am pickup, and the store was closed, rang the bell and someone showed up 15-20 minutes later
Zhoubin HCheck in needs to be more user friendly
Dakota HA few comments I found your prices for trailer rental very reasonable. Ease of reserving a trailer was easy. Unfortunately, the trailer was not provided with a jack. I rented a 12-foot x 6-foot covered trailer with a double axels. The weight of the trailer combined with the double axel made it very difficult to get the togue of the trailer over the ball of my trucks hitch. While I was in the U-Haul location the attended asked, "if I needed help to hook up the trailer" not knowing that the trailer did not have a trailer jack, I declined the offer of assistance. Once I had traveled the somewhat fair distance from the U-Haul customer service desk to the trailer I was disinclined to return and request the attendant, abandon the other customers and come outside to assist me. Using the app I rented cargo blankets, however when I arrived at the U-Haul location, I was told that blankets were not available as they were, first come first serve. I did not have to haggle for a refund on the blanket rental, which was good. However, blankets are an integral part of protecting furniture etc. during a move, therefore it was very inconvenient to scramble to find an alternative at the last minute, the morning of the move.
Matthew Lwhen I tried to return trailer via app. App stopped when I tried to upload pictures and after reset trailer was returned and no longer I could upload pictures
Hossein EI was charged for items that were not provided. Extremely disappointing experience.
Cheryl CWhen I got the truck it had low air in the one of the tires that I had to fill up other then that great overall
Logan HI called the 705 contact number because when I arrived at the Bayfield location, it was shut and was not open. The man that I spoke to was beyond rude! Was very degrading to me as a woman, and three separate times asked me to stop talking. Will definitely reconsider before I rent from this location again. I am still shocked at how I was spoken to by this man.
Rose NI was given the wrong lock box and the wrong code to access the key wasted over half an hour of my time and I never received an apology from anyone. I think this is disgusting
BRUCE WGreat service as usual.Everything went smooth from pick up to drop off
David M