Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Never received refund for deposit and it’s going on 2 weeks now

Rating:

3.0

Door lock broken. Dash console broken. No cruise control. Terrible fuel mileage for mid size box truck.

Rating:

5.0

Good customer service

Rating:

5.0

Everything went smoothly. . Without a hitch ! Will rent again without any hesitation. Good job U-haul.

Rating:

5.0

Amazing customer service, reliable, and very helpful reps.

Rating:

5.0

Thank you

Rating:

1.0

Got charged an expensive bill when I know all the miles I drove cause I drove my car behind the uhaul an I have lojack which can show your location . Probably will never use uhaul again.

Rating:

5.0

You guys are awesome, I wouldn't change a thing🎉🎉🎉🎉✌️

Rating:

5.0

Tellis and CJ were the reason I returned to that location. They were amazing.

Rating:

5.0

Thanks

Rating:

5.0

Thank you

Rating:

5.0

CJ and Tellis were amazing, professional, helpful and great personalities.

Rating:

5.0

Great & helpful employees. Pleasant and was concerned for my rental. Thank you

Rating:

5.0

Service was great! My man Tellis took good care of me. Very professional and a very nice young man. He's going to do great things for your Company.

Rating:

5.0

Excellent service, fast process, very professional personnel, accurate gas and mileage reading, and quick in sending the receipt. I wish all U-Haul stores are like this store.

Rating:

5.0

Look! You UHAUL service was tha Best I will recommend your service to everyone I know . Thank for a Great Job

Rating:

5.0

Good customer service

Rating:

5.0

Good

Rating:

5.0

Staff was very helpful and professional

Rating:

5.0

easy 24/7 self rental process. no issues with pick up or return

Rating:

5.0

The customer service was excellent

Rating:

5.0

Very professional office manager, very nice, clean, and organized office, and very clean truck.

Rating:

5.0

Office employee was very professional, courteous, and supportive. The truck was well maintained, clean, and was driving smoothly.

Rating:

1.0

I was not given a receipt and told I will be emailed the receipt and then charged for gas when my gas was over the amount indicated

Rating:

5.0

Porque es muy bueno

Rating:

5.0

I live this location and the staff only location I will rent from

Rating:

5.0

Marcy is the best and customer service fantastic!!!

Rating:

4.0

Regarding fuel level, there was a discrepancy and I was charged excess. And they disregarded my issue.

Rating:

4.0

Unprofessional didn’t have what I had reserved even though they charged me for it no hospitality for customers

Rating:

5.0

MARCY WENT ABOVE AND BEYOND THE CALL OF DUTY TO HELP ME WITH UHAULS AND STORAGE UNIT!

Rating:

5.0

Nothing excellent professional

Rating:

5.0

Associate was very friendly and helpful

Rating:

5.0

I had an awful pickup experience that caused delays throughout my entire moving weekend, as well as additional charges for movers. I would appreciate someone call me back to discuss this

Rating:

5.0

MAKE SURE IF A CUSTOMER IS USING TWO CARDS THAT THEY USE THEM THE RIGHT WAY SO THE CUSTOMER DOESNT END UP WITH A NEGATIVE BALANCE IN ACCOUNT WITH CARD THAT SHOULDNT HAVE BEEN USED. PLUS GET CHARGED! MARCY AT THIS LOCATION WENT ABOVE AND BEYOND. I CALLED ON THE SATURDAY AFTER USING UHAUL TO GET MATTER STRAIGHT. DIDNT HAPPEN! WAS ON HOLD FOR AN HOUR! GUY I TALK TO I JUST TOLD HIM TO GIVE ME NUMBER TO CREDIT CARD PROCESSING AND I WILL CALL MONDAY!

Rating:

1.0

She was very lazy I was charge for gas that I put back in the van . It’s my fault because she would not go out an check my van and I didn’t take a picture of my fuel . I will never rent from discount storage again. I will tell everyone not to get a rental from here

Rating:

2.0

Cargo area had trash and wasn’t swept. Can was very dirty, had ashes in ashtray, cup holders had stuff in the bottom. Pictures didn’t match actual condition of exterior. Airbag warning light was on in the instrument cluster. Have rented several U-Hauls over the years, always a great experience. First time I’ve had issues.

Rating:

2.0

Make sure the charge is completed faster

Rating:

5.0

Thank you all for the Wonderful experience

Rating:

2.0

The truck had roaches the vehicle was dirty inside and out the maintenance light was on and the driverside mirror was so loose that every time I stopped I had to physically move back in place.

Rating:

1.0

Marcie was the rudest person I’ve ever dealt with I asked a simple question over the phone and all I got was a rude immature response by what they call a “general manager” I will never use their service again due to her.

Rating:

4.0

You can not improve the lady at the desk.

Rating:

1.0

was not told about the drop box for weekend and was told had to wait until Tuesday to return truck because Monday was holiday and they were closed. When I dropped off key was told that I would be refunded for the weekend, but never happened. Was charge for have the weekend and additional $87. Was not happy with service and charges.

Rating:

5.0

Good

Rating:

5.0

Everything was quick n easy, only thing that I wish was different, gave me truck with 1/4 tank of gas. It’s too difficult to return on 1/4, so I ended up leaving 3/4 of a tank, at least $35 of gas too much n they wouldn’t credit me any money. They should help the customer with that issue

Rating:

3.0

Customer service was not friendly and helpful.

Rating:

2.0

The uhaul was not clean or swept, however I returned it clean and with more gas then I received it and here I am being charged addional fees I will never use this location.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service. Very quick and easy process.

Rating:

4.0

i believe my bill is inaccurate not only being charged twice to my credit card for $82 something which i will call upon tomorrow ___ not too happyabout that----!!!

Rating:

1.0

over charged me was a rip off

Rating:

5.0

It's the best

Rating:

1.0

I reserved the truck two days prior to the day I needed it with U-Haul truck share. When I got to the location I tried to check via the app to get the truck but I got a notification that said their is no equipment assigned to this reservation to please go inside to see the attendant. The attendant told me that the truck was still out and I would have to wait for the truck to return. About an hour later the attendant called me and said that the truck was now ready, so I went inside and the attendant did everything handed me the keys and told me where to put the keys when I return because the location would be closed. After having the truck for a little over an hour I brought it back to the location and placed the keys in the drop hole in the door like I was told by the attendant. When I got home I check the U-Haul app and noticed that I was suppose to do some steps on the app to turn the truck in. I called the location and left a voicemail to let them know that I forgot to do the steps to return the truck via the app. I rented the truck on a Saturday, they were closed that Sunday and on Monday I received a receipt to my email, they charged me for two days and I only had the truck for a little over an hour. The process to return the truck was unclear and I guess I have to be the one to pay for it. I live an hour away form this location but I choose it because I was picking something up for my disabled uncle who lived down the street from this location.

Rating:

5.0

Nothing

Rating:

2.0

Was charged $15 for gas when I left it at the mark where I was given it at