Steps didn't follow the video at all.
Trace S.
Customer Reviews for Discount Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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every time I rent a uhal it has no gas in it. its always on E. then they lie about if you put gas in we will discount your trip by 40.00 or even by 50.00 and never get that discount.
Rashetta D.Not open at return
michelle M.They will charge one price and release the funds back get you to do it and then charges you AGAIN for a different rate. I'm not sure why I was OVERCHARGED.
johlinda W.we got great customer service from the desk, however, they had no 10 ft. trucks avaliable to offer, so I went with the 15 ft. one. The truck itself was not in the best of shape. Both doors squeaked loud, the brakes felt like they needed fluid, ( lower to the floor when first starting out). there was a strange winding noise from somewhere, I couldnt pinpoint exactly where, and there was excessive play in the steering wheel, made it harder to drive straight. the cabin was clean. I would rent another from this location, however, this particular truck needs some work.
Larry S.There was no one there when I came to pick up the behi
Judith P.No response back Charged me for a whole day when it wasn't and I still haven't heard back about my glasses possibly being left in the van. Horrible! The guy looked like he didn't even know what was going on
Makeda M.There was a lock still on the roll down and it took the person a lot of time to get it off. Also the location was changed from a closer location to this one creating additional mileage and costs.
Nicholas C.I have used UHaul for years good service
Sharon P.They never answer the phone.
Even J.Follow through on your booked reservations. We had reservation set for one location and they had none. We went to second location and no one was in the office. Finally someone showed up and helped us. But we ended up waiting over a hour for a truck, when I booked in advance! It delayed our move, so I wont reccomend your company to others!
Allen R.Van smelled like recent cigarette smoke plus the smell was present the following fay, It's disgusting.
Daphne S.I traveled a total of 3 miles only but was charged
Mary L.the truck was not clean at all.. I let the guy know before I took the truck but nothing was done.
Larry D.I reserved a 10' truck. I flew into Tampa and Ubered to the location. They had given my truck away and didn't have a truck for me. The only option they gave me was to Uber to a second location and they had a 26' truck I could rent. I am a 68 year old woman who had never driven a truck that big but I had no other choice. I had to drive that truck 11 hours to Knoxville. It was horrible. The truck was dirty with no washer fluid and the truck was on empty. I had to fill it up immediately and when I dropped it off with a quarter of a tank of gas they charged me $43.00 extra fuel fee. I am appalled at U-Haul and would never do business with them again. I'm considering whether or not to sue them. Warning…beware!
Debra M.Staff was inviting and warm and knowledgable.
Romaine E.The truck was accessible but this is not good for highways! Very slow and it's feel gonna brake in the middle of the bridge. The wheel is complete out alignment.
Janitza G.The rep Robert was too busy focused on his phone. He failed to greet me he didn't ask for information for my reservation initially I had to say do you need my name? He told me someone didn't return the truck I reserved so I had to go somewhere else. As I'm leaving he runs out and says he forgot there was another one that I could use. We went back in purchased it. He handed me the keys and said it's outside. He didn't walk out to the truck once I said I came back in because I couldn't find it he still didn't move he just said it's right outside and proceeded back to his phone literally dismissing me as if I'm a bother. I didn't get the dolly I reserved so this made my moving process with large furniture extremely hard. We asked about s refund the next day and he acted as if he couldn't do it. The service was absolutely horrible!
Antinette E.U-Haul cut off in Louisiana and had to put oil in it it was scary and upsetting but finally once that was done it started and went the rest of the way
Jessica H.Clean trucks thoroughly and disinfect. Also make sure paperwork is accurate
rodney W.See above.
Katelynn C.Uhaul double charge for gas even though the truck was returned with more than what it was received
Avlyn M.I called the 1800# to extend my truck and they gave me mis information verses what I reserved with the nice lady in office. I finally got thru to her and verified my truck is extended but your 1800# should have same info and they do not.
Jamie V.I requested a dolly with the rental but I didn't get it then when I called about it they promised to waive it but when I returned the rental still charge me for the dolly
Waqar M.I would like a copy of the receipt and the details of what I was charged for please. It just charged my card without warning, and was more than I expected
Kyle M.This location could teach Wilmington , DE on how to conduct professional Uhaul business.
Charmaine C.The customer service was terrible. The young woman was NOT customer friendly. When I picked up the truck, I asked how to tell which one. She said the # was on the front and back of the truck. I looked and looked and went back in to ask her to show me. She did NOT want to get up and come outside to show me. She finally did (slowly) and pointed out it was at the top of the truck. When I brought back the truck, she make a big deal about my having to back the truck into a space. When I told her I could not back up the truck and that there were not any spaces to park, she was very rude and insisted she wasn't going to back it up and move it. Another customer suggested opening the gate so I could turn it around and that he would move his personal car out of a space. She displayed a lot of negative attitude about this but finally opened the gate. I asked my husband to take the key in as I was very frustrated by her lack of customer service and professionalism. When I got the final bill, she charged me an additional 6 gallons of gas ($26 more). I would NOT recommend this location at all.
Sandra R.the people in the office give a good service
Juan R.Awesome customer service.
Bartolome F.Website and voicemail state the site is open on Sundays 9am-3pm. Voicemail full and not accepting messages. No one was available on site and I had to wait 35 minutes on hold to get help from UHaul CS to do a mobile after hours ( it was 10am) drop off.
TERESA T.have the reserved equipment available.
Heather S.Uhaul is shady as hell. Low initial price but lots of High add ons. Radio doesn't work. 350 miles without a radio gave me lots of time to fume about Uhaul. Cab not cleaned out well. Paperwork from the last four renters still in the cab. Gas tank level not correct at pickup. (7/8 on paper vs 5/8 actual) Returned with Full tank, but not credited correctly. Really not impressed.
Warren L.The Young Lady Who Service Me Act Like She Was High Or Something She Was Very Slow Moving Slow Talking I Couldn't Barely Hear Her
Ashley C.I was first sent to 5600 N 56th after selecting I can choose my drop off. (20 min drive) I pulled up and they turned me away as they had no room. After waiting on hold for a Florida uhaul rep they started looking for places. They offered one way across town, but I denied doing so without compensation since I already could not return it where uhaul stated. She found a location with drop off services and stated if they were full to call her back. Luckily there was one spot one and it was dropped after hours there.
Cheyenne K.I was charged about $50 extra. I've called to get refunded/ask about the extra charge and was told a ticket was created and someone would call me within 48hrs. 4 days went by, I called and was told the same thing again. Another 3 days went by and I was told I would be refunded the overpay within 3-5 business days. That was 7 business days ago. I'm very annoyed....
Ryan W.Please set your employees up for success the gentleman behind the counter was very kind but I was frustrated with U-Haul online systems at last minute uhual changed my pickup location 3 times. The 3rd location discount mini storage closed at 5:30 pm and lived 40 mins away on a Friday in Tampa that would be impossible to get to out of work the original location I selected two weeks prior was 4 mins away. I called uhual to confirm I could do an after hour pickup it was scheduled for 7pm I arrived at 6:45 . From 6:45-7:15 I kept refreshing the website only to find out it was scheduled for hand delivery only ...yet they location closed at 7pm I tried to call uhual again but each time wait times were 30 mins. I left drove back 40mins to my home and came back the next morning. The gentleman behind the counter was friendly and customer service oriented but uhual did nothing to make his job easier Or my experience better would rate customer service for U-Haul 0 out of 10. Would rate your employee's customer service 10/10. Please look into your computer systems be identify the gaps.
Cheyanne C.Brandon made the process great! 👍🏽👍🏽
Courtney S.I was charged for blankets that I did. It use.
Caleb E.My pick up was at a much better place and knowledgeable of the services I needed. Discount Mini Storage
annie H.Extraordinario servicio al cliente
Attilio S.Truck was dirty and it made a noise coming out of The front end and nosie didn't stop until i was driving 20 miles. The drive was terrible, and it needed an alignment or wheels checked on the truck its not safe.
Melissa M.Very helpful
Ben M.The front desk lady that pick up the truck from was so nice and funny made moving a little stressful. It was quick easy pick up she guided me backing the truck out making sure I had all the necessary supplies the drop off was easy as well this will definitely be my choice of uhaul store in the future
Natasha W.The receptionist was nice and compliant with CDC Guidelines! ¡Gracias!
Robin G.Can think of anything
Ira M.I checked out the uhaul after hours. My main problem with this Uhaul was the app. I picked up the Uhaul after hours and spent over on hour at Uhaul trying to upload pics. As I was pressing the foward button I noticed I needed to take a pic of the odometer, then I pressed the back button & the app froze up. I needed to retake the vehicle damage pics. After being at the store for over an hour I gave up as the clock was ticking on my rnetal & I needed to get home. I called uhaul, was on hold a long time. Then when I got on the phone with the rep the app unfroze. So I got off the phone with the rep and it immediatly froze up again... I spent over 2 hours dealing with the checkin before giving up on it all together so I could actually start packing the truck. Then when I was checking the truck in I was already stressed out b/c it wasn't super easy to find how to check it back in. It would have been easier if it was a direct link. I tried and tried to take pics and it kept freeing up again. I was SO stressed with the app knowing the clock kept ticking and it was taking forever to check in. Moving is already stressful and dealing with the app trippled my stress level. If I ever rent with Uhaul again I will make sure to get there during normal business hours so I do not have to worry with the app.
Miles M.Bryan was a God send. The service was higher than excellent. Gracias.
Dorothy W.Great
CHELBY W.I apologize I truly forgot to fill up.workers at tht location has great service.
Towanda J.Everything was great and the emploees are really on point with knowledge of the business.
nicole S.All good
David H.Very nice friendly staff. Truck brakes were going out
Johnshavanic S.The lady working there is very nice and sweet. Remembered me by name even days later.
Karoline E.Brandon was a very nice young man great customer service. Tops off to you for having a very person working for company.
Shyhime W.