Customer Reviews for Direct Couriers Inc
(U-Haul Neighborhood Dealer)

61 reviews

5825 Bullittsville Rd   Burlington, KY 41005

(859) 586-2555

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 586-2555

5825 Bullittsville Rd
Burlington, KY 41005

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The code did not appear and we were 45 min late because we had to sit on hold and wait for a rep to give us the lock box code

Krystal Deller 
Rating:
5.0

They were polite and professional. It was a very simple process to receive the moving truck, as well as returning the moving truck. I will definitely be using this location from future needs.

Katrina Grubbs 
Rating:
4.0

Customer did not leave a comment.

Pete Farwick 
Rating:
1.0

Showed up. Had to wait around for about 45 minutes at least while they got my order of boxes ready. They took forever even to find my order and were surprised I even showed up for a truck rental and my order of moving supplies after about 20 minutes, they found my order and then told me that they probably didn’t have everything, they were eventually able to find everything and get all my order and paperwork completed but I was in the store for at least 45 minutes while they got everything together. They were nice people, but I expected to show up at my requested time with the keys in the truck, my moving supply order in the back of the truck, and to sign a couple pieces of paper to be in and out in less than five minutes. I will not be using this U-Haul again.

Ty Johnson 
Rating:
5.0

No complaints. Everything was perfect.

Chris Ritchie 
Rating:
5.0

Customer did not leave a comment.

Michael Clary 
Rating:
5.0

Nothing Josh? Was amazing he was so kind and did everything to make it easy

Sarah Larison 
Rating:
5.0

Customer did not leave a comment.

Christopher Mosley 
Rating:
5.0

Everyone at this location is so kind and helpful. very knowledgeable about what to do and how to do it.

beverly hirsch 
Rating:
5.0

i have used this location twice now in the last 6 monthes, they are hard working and professional.

Andrew HIRSCH 
Rating:
5.0

We were very pleased with our overall experience with this location. He was very prompt getting the trailer and we received excellent customer service! Thank you!!!

Michael Kennedy 
Rating:
4.0

Customer did not leave a comment.

richard Albin 
Rating:
5.0

It was a fantastic experience! The people who ran the operation are wonderful and very knowledgeable regarding uhaul use and features regarding types of furniture being moved.

AMY L Douglas 
Rating:
5.0

Had a few bumps for pickup/drop-off, but Josh was fantastic. Thanks!

Megan Clere 
Rating:
5.0

Great service very convenient!

THOMAS PLATT 
Rating:
3.0

The location was closed on arrival. I was turning the U-Haul in a day earlier than the contract stated. The app totally failed to function as intended and I venture to guess that this is an attempt to force the $20 dollar convenience fee for not checking the equipment back in on unwitting customers. U-Haul is a terrible company and with no competitors, free to scam and rip people off with impunity.

Jeffrey Recobs 
Rating:
5.0

Customer did not leave a comment.

Lok Nepal 
Rating:
5.0

Customer did not leave a comment.

AZE KASONGO 
Rating:
5.0

By far the best friendliest gentlemen you would ever meet in the Uhaul business. They gave me play by play as I waiting on them to inspect the vehicle. Very professional and welcoming customer service by far! I WILL seek this location first before going anywhere for U Haul needs.

Donovn Duncan 
Rating:
4.0

Customer did not leave a comment.

Allen Gustin 
Rating:
5.0

Customer did not leave a comment.

John Ebert 
Rating:
5.0

I can't think of anything you need to improve on. You went above and beyond to help me out and it was very much appreciated.

Robert Kendig 
Rating:
5.0

Outstanding customer service.

Robert Foxworth 
Rating:
5.0

Great service, very accommodating to our return. Will definitely recommend this location to our friends.

David Spreher 
Rating:
1.0

The truck assigned to me had both transmission and braking issues. I find it unacceptable that your company let a vehicle with such possibly dangerous issues leave your facility. Fortunately, my son was a professional driver and knew how to compensate for the poor vehicle performance. A less experienced driver may not. That truck is an accident waiting to happen if repairs aren't made immediately.

Victoria Balewitz 
Rating:
5.0

Absolutely nothing. Josh was incredible in every way. He was so kind and welcoming. I have moved 17 times in 21 years, and have never used anyone else except U Haul. I have only had one bad experience, but that was back in 2021, and was not Josh on Bulletsville Road in Burlington Kentucky. So thank you very, very much. I appreciate you. ☺

Barbara Wooton 
Rating:
5.0

Thk U

mike bishop 
Rating:
5.0

Customer did not leave a comment.

Moayyad Bazbaz 
Rating:
5.0

No improvements necessary!! Great friendly service!

Andrew Fladung 
Rating:
4.0

Customer did not leave a comment.

BARRY HOLT 
Rating:
5.0

No improvements. So grateful to have a place out this way with a truck instead of having to drive to Erlanger or Walton. The staff at this location were so friendly and helpful!

Samuel Bruno 
Rating:
5.0

Customer did not leave a comment.

Larry Dale Reynolds 
Rating:
5.0

The people at this location were very friendly. The uhaul was easy to drive, and very clean. This was my second time renting. The process was easy.

Sharon Snider 
Rating:
4.0

Customer did not leave a comment.

Kirk Patton 
Rating:
5.0

My experience at the Burlington, Kentucky site was good. Every detail was reviewed with me before leaving with the truck.

Bill Fry 
Rating:
5.0

Customer did not leave a comment.

SOBHI ALSHAHROORI 
Rating:
5.0

Customer did not leave a comment.

JOSHUA GOSCINIAK 
Rating:
5.0

Customer did not leave a comment.

Anthony Sawyers 
Rating:
4.0

Well, the first location that I was supposed to pick up opened at 9...by 915 no-one had shown to open and dispatch the trailer. Customer service was awesome and rescheduled me for puck up at this site. Gentleman there opened early and was quick to get us on the road.

William Faulkner 
Rating:
5.0

Continue with your amazing, professional customer service. Moving can be a stressful experience. But Josh was so helpful and patient -- he really helped to ease the process for us. Thank you.

Donald Smith 
Rating:
5.0

Friendly, good service

Robert MacGregor 
Rating:
4.0

Customer did not leave a comment.

Alexander Wells 
Rating:
5.0

Customer did not leave a comment.

Brian Lawson 
Rating:
5.0

Customer did not leave a comment.

Gregory Seehafer 
Rating:
5.0

Customer did not leave a comment.

Carly McLeish 
Rating:
5.0

Customer did not leave a comment.

paul jackson 
Rating:
5.0

Customer did not leave a comment.

Kristopher Martin 
Rating:
5.0

N\ A

Larry Steele 
Rating:
5.0

This location was the most friendly, customer related I have dealt with. They made sure I understood invoice, and how the equipment worked. Very satisfied.

Daniel Wegman 
Rating:
5.0

The website when ordering was quite confusing and not very user friendly.

Ashley Berndsen 
Rating:
5.0

This store is the most helpful and pleasant store. The truck was clean and exactly what we needed. We will be back.

gerald jett 
Rating:
3.0

N/ A

Zaneta Flowers 
Rating:
5.0

Customer did not leave a comment.

Andrew Fladung 
Rating:
5.0

All good. Very helpful staff

Tom McKay 
Rating:
5.0

Customer did not leave a comment.

Anabel BermeaVega 
Rating:
5.0

It was great doing business with you

bob tickel 
Rating:
5.0

Customer did not leave a comment.

Christian Graham 
Rating:
5.0

Customer did not leave a comment.

Michael Clary 
Rating:
5.0

Friendly and helpful staff. Great location!

Michael Clary 
Rating:
5.0

Great service! Thanks

MICHAEL CLARY 
Rating:
4.0

Parking lot was dark. Would have been nice if it was brighter for after hours drop off.

KENNETH SCHROEDER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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