Outstanding customer service.Robert F.
Customer Reviews for Direct Couriers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, very accommodating to our return. Will definitely recommend this location to our friends.David S.
The truck assigned to me had both transmission and braking issues. I find it unacceptable that your company let a vehicle with such possibly dangerous issues leave your facility. Fortunately, my son was a professional driver and knew how to compensate for the poor vehicle performance. A less experienced driver may not. That truck is an accident waiting to happen if repairs aren't made immediately.Victoria B.
Absolutely nothing. Josh was incredible in every way. He was so kind and welcoming. I have moved 17 times in 21 years, and have never used anyone else except U Haul. I have only had one bad experience, but that was back in 2021, and was not Josh on Bulletsville Road in Burlington Kentucky. So thank you very, very much. I appreciate you. â˜ºBarbara W.
Thk Umike B.
Customer did not leave a comment.Moayyad B.
No improvements necessary!! Great friendly service!Andrew F.
Customer did not leave a comment.BARRY H.
No improvements. So grateful to have a place out this way with a truck instead of having to drive to Erlanger or Walton. The staff at this location were so friendly and helpful!Samuel B.
Customer did not leave a comment.Larry Dale R.
The people at this location were very friendly. The uhaul was easy to drive, and very clean. This was my second time renting. The process was easy.Sharon S.
Customer did not leave a comment.Kirk P.
My experience at the Burlington, Kentucky site was good. Every detail was reviewed with me before leaving with the truck.Bill F.
Customer did not leave a comment.SOBHI A.
Customer did not leave a comment.JOSHUA G.
Customer did not leave a comment.Anthony S.
Well, the first location that I was supposed to pick up opened at 9...by 915 no-one had shown to open and dispatch the trailer. Customer service was awesome and rescheduled me for puck up at this site. Gentleman there opened early and was quick to get us on the road.William F.
Continue with your amazing, professional customer service. Moving can be a stressful experience. But Josh was so helpful and patient -- he really helped to ease the process for us. Thank you.Donald S.
Friendly, good serviceRobert M.
Customer did not leave a comment.Alexander W.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Carly M.
Customer did not leave a comment.paul J.
Customer did not leave a comment.Kristopher M.
N\ ALarry S.
This location was the most friendly, customer related I have dealt with. They made sure I understood invoice, and how the equipment worked. Very satisfied.Daniel W.
The website when ordering was quite confusing and not very user friendly.Ashley B.
This store is the most helpful and pleasant store. The truck was clean and exactly what we needed. We will be back.gerald J.
N/ AZaneta F.
Customer did not leave a comment.Andrew F.
All good. Very helpful staffTom M.
Customer did not leave a comment.Anabel B.
It was great doing business with youbob T.
Customer did not leave a comment.Christian G.
Customer did not leave a comment.Michael C.
Friendly and helpful staff. Great location!Michael C.
Great service! ThanksMICHAEL C.
Parking lot was dark. Would have been nice if it was brighter for after hours drop off.KENNETH S.