The staff is always polite, helpful and thorough. We really appreciate our multiple great experiences with Dillon Road storage.
ERIN E
Customer Reviews for Dillon Road Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Wonderful staff at this franchise, repeat customer for years. Never plan on leaving
MICHAEL FThey really helped me when I was in a bind and another location. Had messed up my reservation!
DAVID VThe owners were incredibly nice and offered a local pickup with instructions for drop off and had no problems whatsoever. Great experience
QUINN BEverything went as expected. No issues at all. Local move so all easy.
Colin BSuper easy drop off, quick service.
Kenneth JTrailers need jacks
MICHAEL GThe owners of Dillon Road Storage are very nice people. The U-Haul pickup was easy and quick.
KATHLEEN SOur tire went flat on our way to Florida from Colorado had to keep stopping and airing it up finally just stayed overnight and they were there in the morning
Gary GAnother location were there was no one at the office when we arrived. At least this time we didn't have to wait an hour, more like 15 min. The lady took the truck and left. Barely any conversation or true checkout. She just wanted to have the truck out of the way of their parking. No instructions for self drop off. Very unhappy overall with my experience from pick up to drop off
Debora FI had a great experience at this location. I vented a van and it was spotless. Easy check in/out experience. Friendly service.
LISA SService was very good and quick.
CHRISTOPHER DThe woman at this location and apologies as I did not get her name as we were is a hurry was AMAZING! She went above and beyond and should be held as an example. Any company would be proud to have her represent them.
OREN LI went to two locations- one was better than the other. The main thing I experience every time I use UHAUL is that most of your vendors don't seem to give a shit about us (the client). Terrible communication and I had to keep following up on my resurvations to find out where my truck would be. You had me going to south Denver to get a truck. That would have taken 3-4 hours of my day. I feel like UHAUL doesn't give a shit about the client because everything is automated and the automated systems might be faster for you but they aren't for consumers. I don't want 3 emails every time you send a message. I'm not going to download another app. The past 5 years when I have used Uhaul in Denver metro I have NOT been impresseed with the calibor and knowledge of the vendors and even your people. I have to ask the questions to make sure I have all of the information. You hire lazy people, expecially the foreignors. (can't understand them, therefore I don';t trust what they are saying because I assume they don't know the language /info well because they speak poorly) Not all foreigners are like this, but it's been consistently difficult to understand them in Denver per my experience. I could go on and on. Truck worked well - the people don't. (did that break it down for you enough). I'm looking into other vendors going forward. The only thing that keeps uhaul alive is that your everywhere, your brand is being damaged by the people you use. (I'm in marketing and I see how things are changing bac,k to having LIVE TRAINED GOOD CUSTOMER SERVICE AGAIN- people are tired or trying to work with companies failled technology. The place I rented the 15 foot truck- that guy ROCKED! Knowledgable, clean, on the ball.... I was taken care of right away and walked away feeling good before my trip. The rest of my 5 years of experience hasn't been the best due to the professionalism of the vendors you select to work with. I would start re-evaluating their customer service... If they can't problem solve then why work with them. You hire stupid.
PAULA JAlways receive wonderful service. Courtesy and helpful staff. Thanks for all your help.
RAQUEL IFill the fuel tank so that renters don't have to use the educated guesswork to get back to 7/8 full.
ROBERT HThis is for U-Haul, not the location. 1. Stop trying to fingerprint users browsers ans/or use trackers/cookies to harvest unnecessary data, and let them use a password to login. 2. I'm not going to take a selfie in order to verify my ID and rent a truck via mobile device. Please make that requirement more prevalent since it cost me hours of moving time on a Sunday. 3. Customer service is nice, but largely useless. I asked one CSR rep for an open location, i could rent from due to my initial reservation being closed and they're couldn't help. But, while I was waiting, I was able to find something in less than five minutes. 4. When I went to extend my rental online several hours before it was due, i was told i couldn't since another family was waiting for it. On a Monday morning. Okay. I called up and a CSR was able to punch that request through (thanks, Karen!). Phone is still king, I guess. Other, this Dillon location is great. Albeit a little slow. The best part is that I applied to several tech roles at U-Haul, but nary got a csll back because apparently I'm not as qualified as the elite team putting out the spectacular failure of a website and rental process.
MARK MMinor comment - I was told that the fuel tank was 3/4 full, when in fact it was 1/8th more than half-empty. Not a big deal! I brought a full tank anyway to make it easier. Good value! Great service at this location
RUSLAN DGreat customer service. Very polite and thorough. Gracias.
JOSEPH MTrailer light connectors are warm out and did not stay on, and I was driving while dark
Ryan SFantastic service and people running this facility
ARIA MVery friendly and informative
JOE SThe van was dirty on the exterior, but the interior was tidy. That being said, we recently did have snow. Good folks here! Thanks! Ap
ALFIE PMatt and his team were great to work with across the board Thank you Matt!
MARC SThe agent we had contacted was very polite, quick, and clear. We will definitely order again from this location!
ODETA SI was happy with my experience overall. The IT infra on my end seemed reasonable but on the checkout end, i heard about lack of confidence in whether reservation would be executable. It felt lucky that the system worked there!! This should be much more reliable.
ANSHUMAN BThis location was nothing short of amazing! They made the moving process so much easier! A ++++
SHAY WOffer good service
Naomi Onothing everything went very well . good job
GARY PEverything went very smooth. The UHAUL rep was very professional and easy to work with. I returned the UHAUL truck after refueling the gas that I used. it was a very nice experience. Have a good day!!!!
DAVID DNada
GREGORY FGenial
JERRY HN/C
TYLER CHelpful, understandable, great experience
ANN VAriel was great to communicate with and made the process as smooth as possible
Kyle BI appreciate the flexibility in returning moving items, such as dollies and moving blankets.
Roseane AStaff were friendly and informative. It quick and easy to just hop in the truck and get to work. ¡Gracias!
Mason SQuick and easy return
Jeff GThe staff were very helpful and nice to work with.
JESSE CGreat staff. Took the time to walk me through everything that I needed to know at puckup.
PHILIP TThe online sign-up process seemed to go fine until I went in to the location to pick up. The person at the desk said I didn't have a reservation and didn't care that I showed them my online receipt and online check in documents that I had submitted. They kept telling me that if I hadn't talked to a live person, I did not have a reservation. But oh by the way, "I can rent you one if you want". He said that I was late and I said how can I be late if I didn't have a reservation? He was purposefully being unprofessional. Then the truck had a check engine light on and they said to call it in.
Grace MWonderful staff and close to home makes getting a truck when necessary for work a breeze.
MICHAEL FSteering issue with the truck. Also was asked to drop it off early over night so they could clean the truck for the next customer and was charged an overnight fee. Will never drop it off early again if I'm going to be charged for it
Ronald J