Rented couple times from here very convenient and easy
stephany g
Customer Reviews for Diagnostic Tune
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly quick and easy no waiting
stephany gWe love the staff at this location. We had to update our return 3 times. They were always patient and understanding. These folks hear are the real deal ! Caring - Polite - Professional THANK YOU !!!
WILLIAM HEasy simple and quick. Will be renting again
Henry tEverything was great, simple and efficient
Keith BThey have dual services happening at this location, so the desk is left unmanned (it was the case when I picked up/returned my truck). Other than that, the process was smooth.
acquinetta mCheaper rates.
lee nThe attendant was very professional and kind.
Daniel SStart out with a full tank of fuel. That would make it much easier to return the truck with the correct amount upon turn in.
Stephen EJim at this location was kind and helpful. He tried to take care of the pad situation (refund), but could not. He listened and did try to help.
Jamie JGreat experience, no improvement needed
Kermit AFriendly service
lluvia hMade a reservation for a 26’ truck. Went to pick it up and there was no truck. The location representative sent us to the main location in Panama City because they had a truck. We showed up, no truck available. We were then sent to a third location and final got the truck we reserved and was able to take it after 2 hours after our scheduled reserved time.
Thomas CWe dropped off after hours
Richard MEasy pickup of the trailer
David WWould have preferred to pick up at your 1000 15th St. It was on a very busy corner intersection and if it had been raining or muddy would have been even harder to manuever thru little lot to street. Jim (I think) did hook up trailer to our trucks hitch and checked us out expediently
MARVIN KI dropped off the trailer and the truck here so I didn't deal with anyone personally.
Kimberly WIt was difficult to see where to enter the facility; eventually a guy came out and ask that I backed in, he was able to help me.
Cindy BFriendly
Luis MOwner was overworked. He cannot handle the traffic.
Michael CAbout 30 minutes after we picked up the trailer, we realized the right blinker and brake light was not working. We called to let them know, and they asked us if we wanted to return it, but we declined. Excellent customer service support in the phone and during the pickup.
RONALD MHave the option of furniture blankets and appliance dolly available with the truck -- break the seal and the cost is added to the bill.
John DDrop off was easy
Nik WThank you! I appreciate being able to rent equipment at the last moment. Very very helpful. Will recommend.
susan l