Customer Reviews for Destination Rentals
(U-Haul Neighborhood Dealer)

Rating:

5.0

Please don’t keep the dog in the work place..otherwise everything is good..truck clean,everything ok

Rating:

5.0

Opens early, really fast, and good customer service. I couldn’t have asked for more

Rating:

3.0

Rude worker

Rating:

5.0

Everything was good. Excellent customer service. I started using this location since the equipment is always clean and ready to go. Both ladies at this location are very frendly and nice to talk to. I will use this location for all my rental needs.

Rating:

3.0

They were cold with me and I felt worried that they would try to be really nitpicking about the condition it is returned in. I'm not a fan of the fear tactics to get customers to buy the insurance. If UHaul wants people to get it so bad, then just make it required.

Rating:

3.0

Charged 25.00 for cleaning and it wasn’t even dirty

Rating:

5.0

The fastest and easiest u-haul rental experience I have ever had. Will be using this location in the future.

Rating:

5.0

Quick, accurate and almost always provides the truck you reserved.

Rating:

5.0

There were no problems picking it up - just an FYI to anticipate not using the front door but instead go around back to the main area. I had trouble getting the trailer to hitch on my suv after taking it off for the night. User error, as i expected, but the staff was super patient and helpful with getting it connected. Thank you!!!

Rating:

5.0

I always have an easy and great experience with this location, thank you!

Rating:

5.0

The U-Haul agent was helpful in repositioning the trailer we had rented.

Rating:

1.0

This was the worst customer service I have ever experienced. After being inconvenienced after confirming that the equipment would be available I was sent up to this location on 6th Ave where the woman was rude and clearly upset she had to help me!! This was truly the worst experience in my days of doing business with uhaul the last two times I have utilized your services I have been upset I wish there was a better company to provide the service I will look for those outside companies moving forward

Rating:

5.0

Very friendly and accommodating staff.

Rating:

1.0

Am NOT sure if this is an owner or employee, she's rude, has a bad attitude? Typical white individual who thinks that she's high and mighty, and she's smarter then everyone and because she's been working for 16 yrs in a miserable agony she needs to RETIRE and and take some courses in Customer service relation. I would fire this employee in an instant she does not belong in this Franchise business...she's lazy, not even to perform a walk thru with the customer on the equipment or briefly ask questions if i need any assistance pertaining to the rental equipment etc.. Another issue is the billing, i've rented numerous times from other Uhaul company from various states, and this location of store stated that i have to pay upfront before i even check out the vehicle. Usually i pay after returning the equipment with no discrepancies, then i get charge but in this case here i was charge first hand before i checked out on the initial rental before i can get the keys to the equipment. She stated aggressively that Uhaul this store Ain't going to release the equipment without paying first because this equipment cost thousands of dollars is NOT going to happen..when i was explaining my point regarding this type of scenario to her that i've never encountered this type of experience with other Uhaul stores, she just brushed me off..I reserved this rental for 24 hrs but she demanded that i return back the equipment before 4 pm closing she's stupid and dumb if you ask me..overall experience in this store location I WOULDN'T RECOMMENT any customer to give there business to this location.

Rating:

5.0

Quick and easy setup. Parking is a little rough. Really nice service.

Rating:

1.0

Those women are rude, with a bad attitude and no respect towards clients, the location is very dirty and they have a dog (boxer breed) that barked at me and has no leash, is inside the office, I hope never return to that location.

Rating:

4.0

My only concern was the weather stripping on the drivers side kept falling off—it was a known defect—I put it back on but as I understand it it falls off frequently. Should be permanently fixed🤪

Rating:

5.0

Communication was great. Friendly service at pick-up and friendly service at the drop-off location.

Rating:

5.0

I had to rent from another uhaul business- dirty truck inside can & backend . 6th Ave. Uhauls are SPOTLESS !

Rating:

4.0

Couldn’t safely move my piano on to the truck the back busted open while we were walking up on the ramp I need to speak with manager

Rating:

5.0

The owner is a No BS business woman. She runs a great shop, well maintained equipment, and Hates the tweakers that have infiltrated Tacoma as much as I do. Highly recommend her business to anyone that cares about our society and doing the right thing per her customers. A+!!!

Rating:

5.0

Of my past 4-5 trailer rental experiences, this was the fastest by far.

Rating:

1.0

Rude employees

Rating:

1.0

These ladies are outright “”RUDE” especially the elder!! Their dog (boxer) is out of control! I’m taking my repeat business elsewhere!!! I’ve given them chance after chance!! I’m done!!

Rating:

5.0

Always friendly, would not change anything!

Rating:

3.0

Very understanding.

Rating:

5.0

the staff was helpful and the vehicle was clean and gassed up.

Rating:

1.0

Really snarky attitude for someone who works in customer service. It was our first time renting from U-Haul ever and I was honestly disappointed.

Rating:

3.0

Adhere to regular business hrs and have after hour drop off .Post hours of operations

Rating:

5.0

I have come to really like this U-Haul location. Friendly, helpful, efficient, and clean equipment. Not much more I could ask for. It has prompted me to rent from U-Haul more and not even consider other options.

Rating:

5.0

Keep doing what you’re doing now! Awesome management!

Rating:

5.0

Re: "would you recommend...blah blah blah". Who in this world runs around "recommending" all kinds of nonsense to their friends?!

Rating:

5.0

Nice

Rating:

5.0

Mary was helpful, friendly and easy to work with. Thank you!

Rating:

5.0

Prior to renting a Uhaul at this particular location, I had read the many reviews of how unpleasant the owner (older lady) of this neighborhood Uhaul was to deal with. I often do not take all the reviews to heart because I find that people complain about anything and everything nowadays. I will have to agree that this lady if very unpleasant. She was on the phone when I arrived, so she greeted me by holding up her pointer finger to indicate that I shouldn't talk. I could see that she was on the phone as all I was doing was entering the building. She was speaking aggressively to the customer on the phone, indicating that she was going to register the Uhaul as stolen if they did not come back with a different credit card. Clearly there was something going on. She never said hello after she got off the phone, she just asked what I needed. Her agitated tone never changed despite it being a new customer. Every interaction after that was aggressive, sneery with endless eye rolling and head shaking even though nothing out of the ordinary happened with my reservation at pick up nor return. Her disposition did not improve by the afternoon. She just speaks with contempt and presents as if she hates people and the job. Overall, the location of this business was perfect for me. It was a fairly quick in and out. Just a FYI... I also spoke on the phone with a younger girl earlier in the week and she was super pleasant and helpful. The older lady, not so much.

Rating:

5.0

Loved the pre online check in process so the pick up and drop off was quick and easy.

Rating:

5.0

Prompt in and out service

Rating:

5.0

Very good customer service and convenient location

Rating:

5.0

Great customer service and management was amazing she deserves a raise

Rating:

1.0

I won’t recommend anybody to go to this location 🥹🥹

Rating:

1.0

Are you kidding! I Had a reservation to leave Dec ember 30th, the Auto transporter wasn’t available in Olympia where I had it scheduled. So U-Haul sent me to Tacoma, when I got there they said their auto transporter was broken, then they sent me to Spanaway and said it would be ready at 4 pm, when I got there they said “Oh, you are at the wrong location, you are supposed to be in Central Park down by Aberdeen” and they just closed at 4 pm. Then that evening a U-haul representative called me and told me to pick up the transporter in Tacoma at 8:15 am. When I arrived there they said the transporter was broken. I then said please call Central Park U-haul and find out if their transporter is there and in working condition. At the same time they found a transporter that was just turned in at another location in Tacoma. When I got there the person working there did not know how to hook it up so I hooked the trailer onto my truck, but he did not know how to load my jeep onto the trailer. I took the transporter back to the other store and they helped me load my jeep, I needed a spotter to get my jeep into the right position I couldn’t have done that by myself. Then I was finally able to get on the road at 1200 on December 31, a day and a half late. Then while driving through Idaho in pitch black conditions, I heard a loud noise, and then a Highway Patrol turned his lights on me, so after pulling over I looked at the transporter to figure out what was going on when I noticed the left loading ramp was missing. The Highway patrol man told me my ramp came off the transporter I was traveling at 55 MPH and the ramp and narrowly missed his patrol car. We both walked back to the ramp that he estimated was 200 yards back. We both carried it back to the transporter where it was again secured to the trailer. He noticed the clamp that holds the ramp in place was broken. So I went up the road to a gas station and bought a bungee cord and secured the ramp to the trailer. U-haul is not doing their job checking their equipment for repairs. That ramp coming off could have killed someone. I was given a coupon for $200.00 off my bill, but I feel that all of my money should have been refunded, I am considering not renting anymore equipment from U-haul. Sincerely, David Garrison

Rating:

3.0

25% Cleaning surcharge. There is no acknowledgment to clean to a certain standard or verification before or after… I returned the U-Haul in the exact condition in which I got it. I received a $25 cleaning charge for it to be mopped. If this is a mandatory charge applied to all rentals please convey before rental.

Rating:

5.0

The people at this place are the best!!!!

Rating:

3.0

Longer hours

Rating:

5.0

The rental truck had over 150,000 miles on it, and felt like it was going to explode any time I went over 40 MPH. But it got me to my destination and back without incident. Good customer service, fair pricing. No complaints.

Rating:

3.0

I needed to use the restroom very badly (no. 1 only). And was told there was no public restroom. I didn’t think I was a general public individual…I was a CUSTOMER. My goodness, I almost had an accident. That was so disappointing.

Rating:

5.0

Mary was great. I would highly recommend using Destination rentals.

Rating:

1.0

The lady that owns and operates this location is extremely rude and unprofessional. Also, she lies to make more profit. She also tells you that they do not accept after hours drop offs giving you no option except to drop off at 7:00 in the morning if you pick up after 12:00. I would never use this location again. Maybe not even U-Haul period.

Rating:

5.0

Everything was perfect. Excellent Customer Service.

Rating:

2.0

I had a good experience when I rented the van. The agent was friendly and courteous. When I returned the van I dealt with a different agent who I felt was rude and lacking in customer service skills. Overall the rental experience was okay but I will not use this location in the future.

Rating:

5.0

Mary and her family are absolutely wonderful. I'm very thankful to have their support.

Rating:

5.0

Ladies are doing awesome.

Rating:

5.0

Everyone in the store was helpful and pleasant.

Rating:

5.0

Great experience all around!

Rating:

4.0

Would appreciate not being charged for insurance when I said no upon making the reservation.

Rating:

5.0

BEST SERVICE

Rating:

5.0

Others were harsh on her but she is working alone and hard, remember someone like her runs a business alone! I would definitely do business with hour again!

Rating:

2.0

I reserved a truck for 4 hours to be Ickes up at the available time of 1:00 PM. They then told me they close at 4:00 PM and after hour drop off was not available because they wanted to protect their trucks from theft and vandalism. So I could return it in 3 hours or return it the next morning, which was not a time that worked for me. Obviously trying to push the risk of any insurance claim risk onto their customers. They should not accept 4 hour rental terms they cannot accommodate. They were also quite curt and very welcoming or polite at pick up and drop off, 3 hours later.

Rating:

1.0

Customer service is absolutely horrible. The lady who both answered the phone and help me out, was extremely rude and had a stank attitude. I wouldn’t recommend my worst enemy to go here…. Do better…

Rating:

2.0

I have rented here quite a few times now and the women are gruff and so unfriendly. I will go to another location in the future