Comentarios de los clientes para Destination Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Destination Rentals

Clasificación general:

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James J.
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Terrible service and overall very rude staff.

Lisa H.
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I recommend ordering online and filling out the form online. I did that and was out the door in 5 mins. Great service! Thanks! Will definitely use again. I did not get any extra charges added on my bill and the bill was less than they projected because I drive less miles than I told them I expected. Dropped off after hours, app not working and they sent the receipt in the morning.

ANDREAS B.
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Fast easy in and out Truck was clean and ran smoothly

Cristan S.
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They went out of their way to help us in a tough situation, and we got it done! Easy, no surprises!

Mark S.
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El cliente no dejó un comentario.

TRACY LEE K.
Clasificación:

Avoid U-Haul! They charged me for damages to their truck that I didn't do. The location I used had an after hours drop off. I left their truck in the same condition that I received it and they charged me for a scratch that I wasn't responsible for. Their investigation process was a photo of the scratch. No reply when I tried to contact them to dispute the charges. Rent equipment from the Home Depot. The horror stories about U-Haul are true.

Travess H.
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El cliente no dejó un comentario.

Nicola C.
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When I returned the van I had swept it out, and while it wasn't spotless I thought it was fine. I was charged a cleaning fee. And then a day later they said a minor tear to the mat that happened while moving (the mat still covered the floor) required me to replace the whole mat. So basically I not only was charged to better clean the mat but also replace it. I acknowledge it wasn't spotless and there was a small tear, but being charged both fees feels excessive and I will not be using uhaul in the future.

Aaron K.
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Everything with the equipment and checkout proceedure with fine. I was just a little annoyed that I drove 9 miles total, had put in 1 gallon of fuel, and they still charged me $8.50 for gas. Not sure how that is possible, but I did not feel like making it an issue.

Patricia C.
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Nothing!!! It was the best experience ever!!! Anjanette was perfect.

KEVIN D.
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El cliente no dejó un comentario.

STEVEN DONALD W.
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Nothing. This was a great rental experience.

Donald R.
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keep doing a fine job.

orbra W.
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The reservation was changed last minute because there was a lack of 5x8 trailers in the puget sound area. The U-Haul app should be better at scheduling

Evan R.
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El cliente no dejó un comentario.

SAMUEL W.
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very friendly

Gary F.
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Very Helpful staff.

CHRISTOPHER B.
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El cliente no dejó un comentario.

DAVID O.
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El cliente no dejó un comentario.

CLAIRE K.
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This was our best vehicle rental experience, thank you!!

SYDNEY LEIGH D.
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El cliente no dejó un comentario.

David E.
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Staff was very nice and answer all our questions and help us out.

DIAMATRIS JAHMAL W.
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The service was great and friendly. Nothing to improve upon.

TIMOTHY L.
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El cliente no dejó un comentario.

KIM G.
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Thank you for being there for us and available when we needed you.

Kali L.
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El cliente no dejó un comentario.

Caitlyn M.
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We returned the truck during business hours but the shop wasn't open.

Lonny L.
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El cliente no dejó un comentario.

Allen L.
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El cliente no dejó un comentario.

Sarah F.
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We called when we got Into Tacoma like the contract said and all we were told were to go in the “Oxford entrance” and then they hung up. We pulled in and there was no one around, so we parked the trailer in a clear spot so we were out of the way. A woman came out screaming at us not to park there and wanted us to move it. So we hooked it back up, and moved it to an extremely difficult spot (due to other trailers, the fence and posts in the parking lot). Once we got it parked and unhooked the woman continued to be rude to us and when I asked if o needed to sign anything for drop off she scoffed and said “no You'll get an email” and walked away. I use uhaul frequently for car trailers but I can certainly say I will never use this location again.

Larka A.
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El cliente no dejó un comentario.

ROBERT J.
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El cliente no dejó un comentario.

DONALD T.
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Nothing. Everything was as expected

Pamela F.
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Mary, the owner, was very rude and unprofessional. She lied and caused me a panic attack. She said I tried to renew the contract and was told to have the vehicle back at 7 am. The contract was for until the third. I thought I had the day. She says no and that she would charge me for the day because I was late. I returned the only phone call this morning at 7:45 and had the vehicle returned at 8 am. I was unable to add gas so I was charged full premium price. I told Mary and Angelina that I was medically fragile and in the coordinated entry program because I have been evicted and abused. Social workers are helping me with my physical needs. Despite knowing this Mary was dismissive and rude. She lied. I never called to renew the contract yesterday, September 2nd. Everything she does and says to that end cannot be trusted. I have phone records. Unnecessary rush caused an unnecessary panic attack with a woman in trauma. I am not happy with the service and disrespect. She did not even want me to come inside to settle the matter. She was demanding the key from outside. Racism. I am a Black woman.

RONNIE E.
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The service was phenomenal! Best rental experience I've had in years. Will definitely go back here for my next rental needs. Also dog friendly!!!!

SARAH C.
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El cliente no dejó un comentario.

LAWRENCE L.
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Very nice people. Helpful and professional.

Peter H.
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El cliente no dejó un comentario.

ELIZABETH MARIE P.
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Helpful, friendly staff and easy pickup and return. Charges were laid out and upfront.

TREVOR Y.
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Keep up the great work!

mary S.
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El cliente no dejó un comentario.

JOSE M.
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Hi people that has some experienc ewith customer service. There were no other clients waiting, so there is no excuse to rush us to make decisions. Price or rental also changed from $200+ to $400+ when we returned the 2nd. time.

Heather B.
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El cliente no dejó un comentario.

DAVID H.
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The woman that was working was very kind and informative. I called a few places and I chose this destination simply because her customer sevice was Outstanding!

Mark T.
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El cliente no dejó un comentario.

BRIAN SACOCO T.
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Great service. Uhaul met my expectations. Only issue I had was when I went to pick up the trailer, Uhaul did not have a wrench to tighten my hitch. It's all good. I went and purchased one for my own. I'm sure it will come in handy.

SHARYL F.
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El cliente no dejó un comentario.

BRUCE R.
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Nothing! Had a great experience (again -this was y second rental). Friendly staff, very efficient, and the van was very clean.

Keith P.
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Friendly knowledgeable staff. Very easy pleasant rental experience , including both picking up and dropping off. Online reservations made it very easy also.

CAROL JEAN M.
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I was overcharged for miles. I maped it out to be less then 10 miles, but was charged for over 100 miles.

BARRY MICHAEL M.
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Have always had GREAT service at this location. 5 star service.

Felipe P.
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Ensure an expert is on site to help troubleshoot any issues encountered.

zenta J.
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I was billed three times for a rental I had for less than an hour and a half. 19.95 plus mileage turned into over 130 dollars. How is this? Will call Uhaul to get them to fix it or call Corporate to let them know I will be suing them.

Paul O.
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If I don't rent the dolly and blankets, then why are they there? Inconvenient. They just get in the way. I get you want to charge people if the end up using them. Annoying. Staff was very very friendly, and helpful.

Maryane C.
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I had to park the truck next door and go back to move my car before I had a place to park the truck in front of the building when I returned it, I'm glad it wasn't dark. Otherwise, all went well. The woman at the counter was nice, informative and professional.

LaRoi C.
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The service was on point, I wouldn't change a thing.

Jeffrey B.
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El cliente no dejó un comentario.

STEVEN V.
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Excellent customer service!

Marvin W.
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I have already recommended this location to another resident at Weatherly Inn and to their office staff so they are aware of the excellent service provided by the U-Haul office at 7014 6th Avenue. Mary and Angelina are just excellent, Freindly, helpful and knowledgeable. Thank you to you both.

STEVEN GLEN C.
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El cliente no dejó un comentario.

Jose R.
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Initially booked a cargo van, but it was rented out while i was reserving on-line so ended up only renting an appliance dolly from this location. Staff was helpful in finding a location that had the van I needed.

HAROLD D.
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El cliente no dejó un comentario.

Eric K.
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El cliente no dejó un comentario.

Dori T.
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El cliente no dejó un comentario.

Vicky P.
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The attendant was not very nice. She could use an attitude adjustment or training to deal with the public

ALLAN C.
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El cliente no dejó un comentario.

Nosh T.
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Thank God that this alternate location able to give us a truck or else we would have been stuck there for a while. The first location we were sent to was a disaster with no one there and no one answering the phone. They should not be a rental outlet as there was no one or struck available. Ridgeline Towing should stick to the towing business.

Marco V.
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Team are nice and helpful

Laurel M.
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Trucks should have automatic door locks and window locks

GARY A.
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I have rented a pickup at least 6 times and now will never rent from any other uhaul office. This group goes the extra mile to make sure that your pricing plan is the fairest and the trucks have always been there when I need them.

Brent M.
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El cliente no dejó un comentario.

Andrew Z.
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El cliente no dejó un comentario.

JESSICA W.
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El cliente no dejó un comentario.

Derek F.
Clasificación:

El cliente no dejó un comentario.

LONNY S.
Clasificación:

Customer service was okay except one person who works outside was really rude and did not make you feel welcome.

BETH M.
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El cliente no dejó un comentario.

George M.
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Both in pick up and drop off: courteous, professional, efficient, fast! If I have a chance to rent from this location, I'll do it again. Thanks!

Kali L.
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El cliente no dejó un comentario.

James M.
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Every staff person was very helpful. Frr r on check in to drop off. They were great at helping us find a video game that was left in the truck after we returned it.

carol B.
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I was given multiple messages and locations of where to pick up the original scheduled pick up place was not available when I did pick up from the Tacoma the person was rude and frustrated due to the scheduling and poor communication of whoever set up the pick up not a pleasant experience with U-Haul whatsoever

Katherine G.
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El cliente no dejó un comentario.

Marc B.
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El cliente no dejó un comentario.

Marco V.
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El cliente no dejó un comentario.

ERECA F.
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Simply dropped the truck off on Sunday. There were no employees there ! Easy access though!

judith P.
Clasificación:

None at this time.

SAKHOM D.
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El cliente no dejó un comentario.

NATHAN JON W.
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El cliente no dejó un comentario.

BERNHARD PHILIPP S.
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Keep up the good work, thank you!

Dana S.
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El cliente no dejó un comentario.

JOSEPH V C.
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El cliente no dejó un comentario.

Christopher J.
Clasificación:

Always the best

KIL K.
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All my needs was taken care of. Excellent service good customer service.

Courtney M.
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Looks like there was a kids play area and a cot for someone to sleep on, which was very strange. The building looked unfinished. Our U-haul had a lot of pet hair, which negatively affected my allergies.

SAMUEL ANGUS MAC I.
Clasificación:

Don't charge the insurance again if you go over your time. The insurance should be a one time flat fee for the rental. Everything on your website shows that if you go over your allowed ti m e you will just be charged another daily rate. Not the insurance. That's some bull

Nix A.
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El cliente no dejó un comentario.

Emily C.
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El cliente no dejó un comentario.

Juan S.
Clasificación:

Easy pick up and delivery of truck. Staff are professional, pleasant and helpful. Location has easy access.

ELIZABETH P.
Clasificación:

El cliente no dejó un comentario.

HAROLD ALEXANDER S.
Clasificación:

El cliente no dejó un comentario.

Reid G.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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