Customer Reviews for Depanneur Italien
(U-Haul Neighborhood Dealer)

87 reviews

11675 Riviere des Prairies   Montreal, QC H1C1R2

(514) 282-2766

Office Hours

  • Mon-Fri: 6 am–9 pm
  • Sat-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(514) 282-2766

11675 Riviere des Prairies
Montreal, QC H1C1R2

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–9 pm
  • Sat-Sun: 7 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It was a pretty grody convenience store. I wasn't sure at all they had what I had reserved, and as it turned out, they didn't. They also miscounted the blankets I ordered to protect furniture. I wanted an appliance dolly and they had one that wasn't marked as available. So, I went without supplies I wanted and needed, had to go to a location way farther afield than I needed (and I pay for miles!) There is no reason whatsoever that I could not have the truck I wanted at the location I wanted. They had lots of trucks and I reserved a week in advance. As to the quality of the equipment.... wow, that truck has sure seen better days. It sounded and felt like a bucket of loose screws about to fall apart any second. I felt BARELY safe in it. In other words, VERY poorly maintained. The door locks neede lubrication. The convenience store didn't have any WD-40 (how convenient) and so, I was left on my own. I was expecting better from U Haul. This experience was an exception to the rule in my view, because in the past, the trucks at least felt roadworthy. This one felt like a real struggle. Shift selector, straining engine.... Ugh, The convenience store guy was friendly at least so I can't fault him for that. He was professional and courteous. What bothers me is that I was sent 10 miles out of my way to this location for a truck that SHOULD have been ready at the location I wanted, which has lots of trucks on its lot every day. I should also have had a truck that was in acceptable shape.

WILLEM BAGCHUS 
Rating:
1.0

Location very remote and scary. They didn’t have the dolly and equipment I requested

PABLO canepa 
Rating:
3.0

No windshield washer The guy at the office dont speak french

Bruno Martel 
Rating:
2.0

Pas de lave glace C’est très dangereux et c’est la deuxième fois

stanley dragon 
Rating:
5.0

Customer did not leave a comment.

Danick Ducharme 
Rating:
1.0

PREMIEREMENT PERSONNE NE COMPREND LE FRANCAIS A CETTE PLACE ?? DEUXIEMEMENT... MA RÉSERVATION 70097911 DEVAIS ME COUTÉ $90.78 (MAIL RECU APRES LE RETOUR DU CAMION A 13H05 10 FEV 2024) MAIS VOUS ME CHARGER $148.09 ??? DONC SVP JE VOUS UN REMBOURSEMENT DE $52.31 SUR MA CARTE DE CREDIT , MERCI ET EN ATTENTE DE VOUS RÉPONSE DES QUE POSSIBLE

claude plante 
Rating:
4.0

Customer did not leave a comment.

Claude Marc David 
Rating:
3.0

Customer did not leave a comment.

Pasqualino Pisaturo 
Rating:
5.0

Customer did not leave a comment.

Julien Galarneau 
Rating:
5.0

Notre essence était presque vide. Nous avions du le remplir et à la fin quand on a déposé le camion, on a du reremplir encore une fois l'essence.

Afsaneh Sheikhmiri 
Rating:
1.0

I paid for cleaning of the van but I only transported a snowblower which didn’t make a mess but I had to pay for it

Vincenzo Gentile 
Rating:
2.0

The truck was so dirty, garbage all over the place.

Melody Nagant 
Rating:
5.0

Customer did not leave a comment.

Fabio Gabrielli 
Rating:
3.0

Price I reserved with a price of 56$ for 2 hours and 60km. When I finished I had 59 km amd 2 hours and I paid more 80$ Why?

Sabatino Russo 
Rating:
5.0

uhaul needs to pass more often at their location to make sure all vehicles are clean. For now since a rent with you guy's the clients cleans every time or almost every time they use your vehicles.

Allan Hernandez 
Rating:
1.0

Customer did not leave a comment.

Oussema Ghanmi 
Rating:
2.0

Service in ENGLISH only. (We are in Quebec).... The battery check light was on.

Nicolas Belanger 
Rating:
2.0

Battery light was on. I ordered boxes, expecting that they would be delivered with the truck and they were delivered to my billing address which is useless...

Patrick Sauve 
Rating:
5.0

good service

Mecanique UM 
Rating:
5.0

Customer did not leave a comment.

Benoit Lemay 
Rating:
5.0

Customer did not leave a comment.

rivas moyses 
Rating:
5.0

Customer did not leave a comment.

Amelie Yelle-St-Louis 
Rating:
5.0

9/10

Aymen Boussetta 
Rating:
1.0

Vraiment, cet endroit joue d’indécence à un point que je ne croyais pas possible. Déjà, le véhicule empeste la cigarette et est visiblement mal entretenu. Ensuite, les employés tentent par tous les moyens de gratter des sous, et pas rien qu’un peu. La valve pour le gaz étant manuelle, la dame prend des photos des angles qui l'arrangent, m'a forcé à payer 25 $ alors que j'avais rempli exactement au même endroit où je l'avais pris. Manque complet de respect, on n'y parle pas français et pratiquement pas anglais, compréhension impossible. Mais le pire, c'est évidemment la malhonnêteté. Très très déçu, évitez si vous le pouvez, et si vous n'avez d'autres choix que de faire affaire avec cet endroit, prenez tous les moyens pour prévenir ces stratagèmes (entendez-vous au préalable sur le niveau de gaz auquel ramené le véhicule). Franchement dégoûté, mais bon, j'en retiendrai une leçon un peu moche !

Bruno Marcotte 
Rating:
1.0

Repassage de camions les gens parlent pas français

YOUNES AKRO 
Rating:
4.0

Le 15 mai j'avais fait un réservation pour la remorque à utiliser le fin de semaine (du 21 au 22 mai), je trouve irrespectueux d' arriver et non trouver la remorque réservée, vous m'avez fait perdre mon temps, mon essence et ma programmation. Cela montre que vous êtes pas sérieux, nous ne pouvons pas nous fier à vous.

ROSALBA RINCON 
Rating:
4.0

Customer did not leave a comment.

Ahmed Achtouk 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Savard 
Rating:
3.0

Customer did not leave a comment.

Dwayne Keane 
Rating:
3.0

Customer did not leave a comment.

Paul Andre Vanier 
Rating:
3.0

le camion est mal entretenus il y a des indicateurs de lumière et du moteur est toujours allumé. il faut le faire réparer

Kalela Mbuy Mimi Tshibuy 
Rating:
3.0

Customer did not leave a comment.

Maico Martins 
Rating:
1.0

I asked for a furniture dolly and blankets ... they didn't have any. The lady was speaking only English. She didn't really know what to do. The truck was really dirty inside. The place itself his a mess ... some sort of a convenient store in the middle of nowhere. I refuse the insurance because I have an insurance that covers the rental ... she didn't ask for any proof. A really bad experience.

Vincent Comtois 
Rating:
3.0

Customer did not leave a comment.

Nabil Ouanes 
Rating:
5.0

Customer did not leave a comment.

Eric Sauro 
Rating:
1.0

J ai eu une très mauvaise expérience avec le (sous traitant) un dépanneur qui a refusé de prendre mon numéro de confirmation et qui a créer une nouvelle réservation qui a tout chambouler. Il m’appelle 2 fois par jour et m envois des textos (ou est le camion ???) Expérience horrible deja que le déménagement est stressant mais je me suis ramasser à faire des appels à U hall chaque jour pour expliquer la situation . J ai loué le diable et il n’étais même pas dans le d’épandeur m a demandé de faire moi meme le tour des U hall pour me procurer un.

Samira Mokdad 
Rating:
2.0

Customer did not leave a comment.

stephane anctil 
Rating:
5.0

Customer did not leave a comment.

Nigel Hearson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Belanger 
Rating:
4.0

Customer did not leave a comment.

WILSON GELIN 
Rating:
1.0

Customer did not leave a comment.

yassine bahri 
Rating:
2.0

The truck I originally rented was not available. So I had to pay more for the bigger truck. I was not happy about that. I was told it was not working. The back of the truck was dirty and not cleaned I had to clean it. I would recommend this place only because it's the closest one.

Angelo Parente 
Rating:
2.0

Quand je suis venu récupérer le camion le miroir côté passager été brisé. Le tout avait été reporté dans le rapport d'inspection initial. Mais lorsque he suis allé le rendre chez l'autre détaillant il semblait pas savoir et il voulait me charger pour le miroir 312$. J'ai refusé..et après il a dit c'est correct. Faut faire attention !

Roxana Valencia 
Rating:
4.0

To be able to give the service in french. I can speak english but its not the case for everybody

Jocelyn Giroux 
Rating:
1.0

Customer did not leave a comment.

William Fernandez 
Rating:
5.0

Customer did not leave a comment.

Joel Langlais 
Rating:
4.0

Customer did not leave a comment.

Peter Mignacca 
Rating:
4.0

Customer did not leave a comment.

Jordane Breton Ventura 
Rating:
5.0

Customer did not leave a comment.

Ahmed Achtouk 
Rating:
5.0

Customer did not leave a comment.

JOE DIOGO 
Rating:
1.0

Customer did not leave a comment.

Arleen Dechineau 
Rating:
3.0

Truck is dirty , 2 Inches dust on dashboard, tires are indicating low pressure , truck needs mechanical inspection , steering wheel vibration

EMILIO CINQUANTA 
Rating:
5.0

Customer did not leave a comment.

Randall Garrido 
Rating:
2.0

Make sure there are instructions or qualified personnel on site to help with attaching the trailer. I wasn’t sure how to operate the ajustable attachment and the lady in the store didn’t know either.

Sylvain Tremblay 
Rating:
2.0

1- make sure the vehicle is clean, no garbage left over from previous client rental, no left over packages in the cargo area that I needed to shuffle around in order to get my cargo in 2- fuel level was well below the minimum indicated on the instructions, in fact, it was indicating Empty when I retrieved the truck 3- engine light went on during my trip, and vehicle had difficulty maintaining steady highway speed 4- this was actually a last minute back up plan since the location where we reserved a cargo van, then took the time to call U-Haul and speak to customer service to verify that I would be able to pick it up at 6 AM, ended up being closed and I was unable to retrieve the vehicle at the agreed-upon time . Luckily, I was redirected to this location that was relatively close by, however they did not have a cargo van, and it took nearly an hour to transfer my reservation and re-enter all of my personal info into the system, so I arrived almost an hour late to pick up my cargo from the glass manufacturer where everyone was standing around and waiting for me . I intend to follow up with U-Haul to ensure that we are not charged any additional costs associated with this unfortunate turn of events, we did everything we needed to do to reserve the proper vehicle, and even spent half an hour to get on the phone with someone and verbally confirm everything. We should not be charged anything extra because someone forgot to set us up in their system correctly, and we were not able to get the vehicle we had reserved.

Martin Samson 
Rating:
2.0

Customer did not leave a comment.

Michel Theoret 
Rating:
5.0

Customer did not leave a comment.

Pino Marcovecchio 
Rating:
3.0

Le camion n'était pas nettoyé à l'intérieur lors de la prise, j'ai dû le nettoyer moi-même. Les clients achetant de la bière sont traités en priorité et le propriétaire ne parle pas français.

Jean-Francois Bolduc 
Rating:
5.0

Customer did not leave a comment.

Tommy Forlini 
Rating:
4.0

Customer did not leave a comment.

Vito Martiniello 
Rating:
5.0

Customer did not leave a comment.

Salvatore Cattolico 
Rating:
1.0

Customer did not leave a comment.

Marc-Olivier Bergeron 
Rating:
5.0

Appelle moi besoin de parler

Daniel Blais 
Rating:
5.0

The Operateur of the place is always sympathetic and willing to help! I recommend

NICOLAS NAPPERT 
Rating:
4.0

WASH INTERIOR AND EXTERIOR AFTER RENTAL THE TRUCK HAS NOT BEEN WASHED IN A YEAR !!!!!!

EMILIO CINQUANTA 
Rating:
5.0

Customer did not leave a comment.

JAMAL DAHMANI 
Rating:
5.0

Customer did not leave a comment.

Romeo Anton 
Rating:
1.0

The trailer need some maintenance and new parts: -the electrical 4 pins wiring harness is way too short and can’t connect to any vehicule… I had to buy a 36’’ wiring harness extender… -the rear chain is missing the rubber secure part so chain can fall -the tow straps for front wheels are worn out pretty bad, and the passanger side is way too short I wasn’t able to use it. At least I had my own 10,000lbs tow strap. -There is no license plate on this trailer… Not the first time I rent a car hauler with Uhaul but this one was by far the worst one.

Marc Bujold 
Rating:
4.0

No plate Numbers .no papier registrement.

Michel Robert 
Rating:
1.0

I had a 6am reservation for a 15feet truck with SelfPick option with the phone. Well... there was no truck, no service, nothing, just a notification who said " Wait until the opening of the store at 10am" I had to found an Express solution, by chance there was anoter Uhaul Service who was open at 6am. And left one 10"truck. Finally... cost me double Kilometers, double gaz and double Time Rental. Cause my truck was to small and i had to make two travel. Worst service i ever seen.

JeanDaniel Plouffe 
Rating:
3.0

Customer did not leave a comment.

miville boudreault 
Rating:
2.0

la plaque d,immatriculation était manquante

JeanClaude Bluteau 
Rating:
5.0

Customer did not leave a comment.

Grygorii Shatskyi 
Rating:
2.0

Mechanism to lift trailer was missing the crank and was held in place by a strap. The trailer I reserved at another location was to be returned late, so this was the last trailer available in Montréal and I had to take it!

JEANE MAQUIGNAZ 
Rating:
1.0

This was the fourth location that I had been assigned. I reserved a 10’ truck in west Montreal. They changed it to a 15’ in south Montreal. Then morning of my pickup they changed it to Fenlon Falls, Ont. Which is 570kms away?????? Finally all they had was a 26’ truck 45 minutes east of Montreal. What happened to all reservations guaranteed? Spent 5 hours on the phone throughout this ordeal. The worst experience.

Jason Borgatti 
Rating:
5.0

Customer did not leave a comment.

cedive Kumbumba 
Rating:
2.0

Difficulty communicating with cashiers in both languages ​​(English-French). The total amount was not clearly explained to me. On taking possession: the truck was dirty, the brakes jumped at the front, the rear left flasher was defective and the parking brake lever was hanging under the dashboard. I appreciate the services of Uhaul, usually I use the service of a merchant in my city who is better structured, but it did the job anyway. thank you

Maxime Ladouceur 
Rating:
3.0

Customer did not leave a comment.

domenico scali 
Rating:
4.0

Tout les documents que j ai reçu étaient en anglais. La commis ne parlais pas français

Sylvie Horth 
Rating:
5.0

Customer did not leave a comment.

Antonio Petruzziello 
Rating:
4.0

Customer did not leave a comment.

massamiri antony 
Rating:
3.0

get the trucs full of gaz so when we use it we only need to fill it all up again. not in the middle

samuel souliere 
Rating:
1.0

I booked it at 10750 boul. Henri-Bourassa for 14PM on departure but the van never arrived. I had to call UHaul to send me to another address for 14:45pm, I booked $38 at departure for 3h of time but I got a bill of $56. I am very disappointed with my experience with Uhaul

Mehdi Lamouri 
Rating:
4.0

The van was ready to go, but not the cleanest. All good besides that

Mario Cerone 
Rating:
5.0

Customer did not leave a comment.

Claude Beauchamp 
Rating:
4.0

Customer did not leave a comment.

Amine Benabdoun 
Rating:
2.0

Customer did not leave a comment.

Gaskov Cherilus 
No reviews have been submitted for this location.

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