Customer Reviews for Deans Northtown Auto
(U-Haul Neighborhood Dealer)

192 reviews

1513 N Riverfront Dr   Mankato, MN 56001

(507) 345-5450

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(507) 345-5450

1513 N Riverfront Dr
Mankato, MN 56001

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Place wasn't open on time.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

hodan W. 
Rating:
5.0

The experience was pretty easy. The cabin was dirty and smelled of smoke though.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Debbie W. 
Rating:
3.0

Customer did not leave a comment.

Julie F. 
Rating:
3.0

They rented me a car dolly that was missing the right tail light. Not broken, completely missing. I would have cancelled but the vehicle I purchased and had to haul with this would have sold to someone else so I just crossed my fingers I wouldn't get in an accident or get pulled over and given a ticket.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Myra A. 
Rating:
2.0

Customer did not leave a comment.

Lori D. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
1.0

Was suppose to pick up at 9:00 place wasn't open when I got there. Sat and waited. Place didn't open till 9:20. Place looks like a hoarder lives there. Old house. Dirty. Not handicap accessible. Very non-professional building. Old pizza boxes and junk everywhere. Truck was not ready. Truck was never cleaned. Truck was never backed out. No walk around with the agent. Told me half a tank in gas but that was a lie. Needle was past half tank empty. Obviously they never checked. Hell she didn't seem to even acknowledge me or the fact that she was late. Felt like she was doing me a service. I reserved a 20 footer ended with a 26 footer. Charged more, cost me more in gas. U-Haul never once offered me a break in price. This is classic bait and switch and highly unethical. I will never rent from U-Haul Again! Shame on a once great company.

JAY F. 
Rating:
5.0

The lady who helped me the second day I had the truck was so nice and understanding. Best customer service rep met.

Diante J. 
Rating:
1.0

The alignment in the truck was so bad. We couldn't go above 50-55 mph due to it shaking violently. This literally caused us to cut our trip in half and stay in Rapid City,SD because it was taking so long. The engine light came on. We were NOT notified that upon pick up we were not going to be provided with an appliance Dolly or moving blankets as requested so we didn't have either item which made moving that much more difficult and my deceased mothers China hutch now has small gouges in it due to no moving blankets even though we were oh so careful with it. I'm not sure why uhaul had us pick up from this location instead of the Madison Avenue location as Madison Avenue appeared to have an overflowing lot of trucks!

Shelley S. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
3.0

Customer did not leave a comment.

TREY C. 
Rating:
3.0

Online pickup system was horrible.

KIMBERLEE K. 
Rating:
1.0

The 6x12 trailer had no tongue jack and the tongue was buried in a snow drift and resting on the ground. Had to manually lift it from the ground onto to the vehicle hitch. Chains were way to long and had to be wrapped around the tongue and hitch so they weren't dragging on the ground. Inside of trailer was filthy. Office was like a bad hoarding situation and smelled of cigarettes. Only thing good about the place was the location.

Kory B. 
Rating:
1.0

One of the dirtiest unkempt places I've been. Trash bags laying around, junk everywhere, really dirty and I'm a mechanic if that provides an idea of how filthy this place was

Leonard W. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Great. Lovely staff. Very easy to work with.

Matt I. 
Rating:
4.0

Customer did not leave a comment.

deb H. 
Rating:
5.0

Customer did not leave a comment.

Tow D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Auburn B. 
Rating:
5.0

If you are looking for a uhaul rental this is the place! The whole process was smooth from start to finish! No long lines to stand on and stress that the trucks will all be gone even though you have a reservation! The employee was friendly and provided fantastic customer service! I will use them again when my daughter moves again!

Jennifer A. 
Rating:
3.0

Customer did not leave a comment.

Randall W. 
Rating:
3.0

Customer did not leave a comment.

Jon A. 
Rating:
3.0

Customer did not leave a comment.

Lisa R. 
Rating:
3.0

Customer did not leave a comment.

Corey W. 
Rating:
5.0

They did a great job

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

When we picked up the U-Haul it was very wet inside

Amy K. 
Rating:
3.0

U haul needs to charge for the days used not the days they think it's used.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

WADE O. 
Rating:
4.0

The only issue was where to park & where to enter the building to find staff.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

eric V. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

I can't think of improvement being needed.

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Kaitlin N. 
Rating:
4.0

Customer did not leave a comment.

Angel L. 
Rating:
5.0

No improvement needed

Karen J. 
Rating:
4.0

All employees I delt with were EXCELLENT !

Thiha T. 
Rating:
5.0

It was an amazing experiance. Thank you so much for what you do.

leon C. 
Rating:
5.0

Dean was incredibly kind and helpful when I arrived to pick up the U-Haul. He made the process very smooth and brightened my day!

Rebecca Y. 
Rating:
2.0

Make sure that each location has blankets and appliance dollys available. Dean didnt have what I needed but gave me a break on the gas and gave me some extra mileage. The Uhaul pickup store on Madison Ave, Mankato was more frustrating because the line moves so slow. 45 mins in line both times we were there.

kevin E. 
Rating:
4.0

Someone broke off The top of the gas cover and makes it very difficult to open and close. Someone did not have time to fix the outside door handle on the driver's side even though I was told it was broken it was a huge inconvenience. I was also put out by u-haul because I wanted to rent a u-haul in Albert Lea and return it in Albert Lea because I was moving with thin Albert Lea. But I was charged a 120 miles times a $1. 19 a mile so I said I'm not going to do that. The lady on the phone said I didn't have to but if I wanted to move that day. I would have to. I even ordered it before I needed it. Asked for 20' and got 15' 60 miles away. I did not appreciate the treatment I received. I am usually very impressed by u-haul BUT NOT THIS TIME!!!!

Nancy S. 
Rating:
3.0

I rented a 6x12 enclosed trailer. My only complaint was the heavy tongue weight picking up off the ground to get over my trailer ball. I have a 2002 ford ranger and felt the trailer rode very well behind the truck. These trailers can hold more than people think and in my opinion are a great value.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Alec O. 
Rating:
4.0

The truck we rented apparently was not available and we were given a different, smaller truck. Caused us to have to do two trips instead of one. Doubled the price of the rental.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Nicole I. 
Rating:
5.0

Dean and his crew were extremely helpful in a busy, difficult situation and worked very hard to overcome multiple obstacles and get me a rental truck for what I needed. My 90-mile move wouldn't have worked out if it weren't for that, my roommates and I are extremely grateful!

Samuel M. 
Rating:
4.0

It was super confusing with the online pick-up. I was not sure which truck to take or where to find the keys

MEGAN W. 
Rating:
5.0

Your pick up and drop off folks were good, especially the drop off. It was your booking that was a horrible mess and I will never use U-Haul again. I will also recommend that my friends and colleagues use other services. Your contracted locations are fine, but your concern for your customers is appalling.

Anna D. 
Rating:
1.0

The worst experience I would ever say. U-haul has managed to complicate my hectic moving day and make it even more stressful and chaotic. You have managed twice:) Last year, me and my girlfriend waited in line for an hour and half at the Adams Ave U-haul to pick up our u-haul and storage unit in the morning. When it was our turn, the worker told us the system over-booked u-hauls and they don't have our 26' truck or storage unit we reserved. So, obviously we are upset and begin to panic. We spend hours calling other moving services (none available, given time of year and day.) The only available 26' (biggest truck) was in North Minneapolis. So we drive 2 hours to go pick up the U-haul then back to Mankato (4 hours of just driving, no moving things in yet)... we load up our whole house... call our friend's and beg them to put our furniture inside their garage. We found a friend, hour and half away. So me and my girlfriend load up everything drop off all our belongs at a friend's house. We have a place now to store our belongs a week and half until our new lease starts. This year, I was well cautious and aware of what happened last year. This was our last year every moving (congrats to us.) So, U-haul called 3 days or so before, to CONFIRM the truck I rented will be available. The U-haul person said it is but, not at the adams (main location) and it will be at the north Mankato, MN location. I was like okay weird, no problem just a different location. I said to him, "As long at the truck will be there, I don't mind the location. Last year we didn't have a truck and didn't want this to happen again- that wasn't fun" He said, "No worries, it will be there." So guess what, the day we are supposed to move wake up early and go to the location. I had a bad feeling when we were driving. We pull up to Bryan's U-haul/junk yard type of building. Looks a lot more sketch than the other. When we pull up we noticed no U-haul. Waited in line and met Bryan, when i saw his face I knew something was wrong. He said, we don't have your U-haul someone rented it two days ago and hasn't returned it.... So, again panic sets in. We start calling other moving services. Bryan informs us that he knows where the U-haul is, but doesn't have the keys (or something.) He goes a knocks on the lady's door I guess some lights went on and off. They called the police to try to get the U-haul back. Cops came, can't do anything because of the law (or idk.) Anyways, so we go back home. My elderly parents bring down SUVs to try and pack as much as we can fit. I believe three hours or so later, I get a call from Bryan. He had the U-haul towed to his garage place. He needs to clean it and inspect. In those three hours of not having anything to get my things to my new house. I called 1-800-GOUHAUL. I really tried to remain calm and practical (I am Minensota Nice.) But I couldn't honestly and was fuming. I was willing again to drive to New Brighton to pick up an U-haul and

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
1.0

Windshield and front of truck were completely covered in bugs. Windshield difficult to see through because of all the dried bugs. The radio / clock was dead, no power. The alignment was horrible.

Jacob M. 
Rating:
1.0

The place was a dump, as simple as that. The guy may have been nice enough, but there was zero organization, zero parking, and the truck was across the street, a busy one. There we notes all over this guys office essentially threatening customers with poor attitudes, which I guess I can understand because it felt like you might disappear in the clutter.

Michael R. 
Rating:
5.0

Down-to-earth friendly and cooperative.

Paul L. 
Rating:
5.0

I really appreciated that Dean suggested returning the truck to Mankato for a 2 day rental for approx the same cost as a one way rental which worked out great for me!! Less stress of trying to get unpacking so fast and in the rain! I love it when someone suggests a alternative option that works out better in the long run!

Lynell H. 
Rating:
5.0

Simple, easy, efficient and friendly. Thank you!

Justine B. 
Rating:
4.0

Better/organized office are

SHAHEER A. 
Rating:
5.0

Dean was very friendly, helpful and experienced. It went very smoothly.

Janet W. 
Rating:
2.0

Our pickup time was set for 9am, when we arrived, there was no one there. We called U-Haul, and while the person we worked with was very helpful, he changed our pick up to another location that was also not open! An hour later we ended up back at the original location, and the staff were finally there to get us the key. Not a great start to moving day.

Eric F. 
Rating:
3.0

Customer did not leave a comment.

james V. 
Rating:
2.0

Be more professional

aleella B. 
Rating:
1.0

Was not satisfied at all that we went to our pickup spot and had to go to a different place to actually pickup the trailer. I feel like it should have been moved to our original pickup spot before we arrived. Instead we had to do the shuttling.

Kent B. 
Rating:
3.0

Very friendly

Ryan G. 
Rating:
2.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Check out was slow. Help unkept and business a mess, his regular business that is.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Everything was great. They got me checked out quickly.

Justin K. 
Rating:
1.0

The lot (a small car lot with too many cars) was too small to maneuver the rental van. It took me 15 minutes to back and pull forward a few times before I could get into a position to squeeze out of the lot. There has got to be a better place than this.

Kent K. 
Rating:
5.0

Easy to find but lot area is crowded with vehicles and equipment. Driveway narrower than most and not is easy to get into with larger equipment. Agent was very helpful and accommodating. Very friendly.

James H. 
Rating:
4.0

Customer did not leave a comment.

Claudia B. 
Rating:
2.0

Customer did not leave a comment.

Stefan I. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

We had trouble starting it several times. We had to jump it 3 times and when we dropped it off in iron river Wisconsin it didn't start for them either. This was very inconvenient considering we drove 250 miles and had to either leave it running or jump start it whenever we stopped. Checking the batteries or alternator occasionally would be one suggestion we have for you. It would be appreciated if we could get reimbursed for at least some of our rental fee for our troubles.

Michelle C. 
Rating:
2.0

Customer did not leave a comment.

Lori T. 
Rating:
5.0

everything was great

Lance T. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
2.0

Customer did not leave a comment.

Carrie S. 
Rating:
1.0

Horrible service, never answer the phone, transposed the numbers on our mileage so we are being charged for 422 miles instead of the 152 we drove. Can't get anyone to call me back or answer the phone.

LELAND M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH N. 
Rating:
4.0

Staff here were very friendly and helpful.

RONI H. 
Rating:
2.0

Location was over loaded with cars, made it very hard to get the equipment hooked up and pulled out. Really needs a bigger lot or clean out a larger space so that it is easier to get to the desired equipment. I do have to say that it was a little better when I returned the equipment, but still very crowded.

Jeff D. 
Rating:
3.0

Customer did not leave a comment.

Wilshema C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

The truck still had a cigarette in the ashtray and the box had a sock and other misc junk in it.

TROY R. 
Rating:
4.0

Customer did not leave a comment.

WHITNEY O. 
Rating:
2.0

Customer did not leave a comment.

BECKY E. 
Rating:
4.0

Customer did not leave a comment.

philip O. 
Rating:
1.0

Customer did not leave a comment.

charles K. 
Rating:
3.0

Customer did not leave a comment.

DEBRA B. 
Rating:
3.0

This location was also very cluttered and messy.

GAELAND P. 
Rating:
5.0

Very friendly staff at this location. Would definitely use this U-Haul site again!

Keir C. 
Rating:
1.0

Location is not exclusively UHaul and is an auto body shop and car sales. Person helping me was very friendly but the location was a hot mess.

Scott P. 
No reviews have been submitted for this location.

Additional Services at this Location

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