'My location was changed and I was not notified. When I called customer service and the scheduling department, I received terrible customer service from UHAUL (Not Dave's, dave's was great). The UHaul representative said "It sounds like you don't want this truck, should I cancel it so someone else can have it?" When I had explained to him I was moving from NYC to Ohio. The changed location was difficult for me to access when I was already experiencing a stressful move. In general, I would not recommend UHaul to anyone ever again.Hannah T.
Customer Reviews for Daves Fifth Ave Station
(Distribuidor de U-Haul del vecindario)
Mount Vernon, NY 10550
(@ 4TH ST)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Cecilia P.
I went to That location expecting to be helped by someone. He man at the counter told me to get the keys from a locked box, by unlocking with a code. I did not received any code in any email or txt msg. About 20 mins later while I was still on the phone trying to get a unsullied customer service employee to help me, another guy comes in from the Dave's Fifth Ave station hands me the keys of the truck. I was confused.Jose C.
El cliente no dejó un comentario.Michael B.
Help them thru the process of retrieving the truck.Veneese T.
I got a little less than half a tank gas and return the same. However I was charged $13.00 for gas.Barbara W.
The lot owner didn't help at all even with answering a question, 2 of the agent that was supposed to help me get approved just completely ignored me and closed the window at me , I provided with more than 5 numbers for them to call and verity me my brother and also my aunt said it was only an voice mail message they did not receive no call, it took me hardly about an hour or so to get out of that parking lot in a super hot day, and I think the 2 agents that didn't help me did not care at all worst experience of it allMagdi A.
Give an option for a temporary ID paper to be scanned when the ID didn't arrive yet. It's less hassle and takes up time. Other than that easy online process.Jaleesa S.
El cliente no dejó un comentario.Phillip P.
I was charged over $10 in additional fees that were not disclosed to me. It was very expensive to rent a small van for a 12 mile trip. Not worth it at allShara T.
Don't tell me my bill was $36.+. but charge me $56.+Antoney E.
Took them a min to find the keyCurtis C.
El cliente no dejó un comentario.Julissa V.
Staff are very nice ! In New Rochelle there are terribleEder Z.
Store supposed to open at 8am. But It was not opened.i wait until 8:30am. And I used the online drop off.Feng C.
El cliente no dejó un comentario.Juan P.
Poor condition of vehicle total garbageDeonarine P.
The manager was very rude and dismissive receive uhaul with inside WET with puddles of waterNickie W.
Very helpful, friendly and efficient.Glenn G.
El cliente no dejó un comentario.Trecia-Ann C.
Be able to checkout before 8amDarrel W.
El cliente no dejó un comentario.john M.
You need to make it clear that a counter check-out is not available. My friend was trying to pick up the truck for me in Mount Vernon, NY. He does not have a smart phone. I had requested a counter pick-up, but then the morning of the reservation, I was informed that the counter pick-up would not be available. My friend could not access the truck. I had to drive 25 miles, from Brooklyn to Mount Vernon, NY, in order to pick up the truck, then drive it back to Brooklyn. Then I had to pay a $20 fee because my friend could not return it by checking out with someone at the counter. It was awful.Altie M.
Everything about renting the trucks from there. I didn't know the rate went up on the truck if you go over the milesdondilyn B.
You guys over charge when I return the car in time.Kwahiwi E.
El cliente no dejó un comentario.Penika A.
Seats & arm rest filthy, rec'd dirty moving pads. Difficult to check in online. Dave completed the process.Bonnie A.
El cliente no dejó un comentario.deming john Y.
El cliente no dejó un comentario.Tanya H.
El cliente no dejó un comentario.AARON W.
This location is fully stocked with vehicles.Aleisha M.
I paid for a Dollie....there was NO dollieClifford J.
The problem is not the localization is uhall it self sucks, I will used a next company to do my businessJames R.
El cliente no dejó un comentario.Sophia L.
Luis Muniz Jr was the rep that managed my online/on the phone help. He was professional and very compassionate in a difficult time during this epidemic. I'd love to shout him out and tell him thank you. With his help, I was able to help move my mother after my father's passing. Thank you. :)Rainier M.
El cliente no dejó un comentario.M B.
Make sure this location does what is right. A one day rental cost $245.00. I still don't understand why. I think this will be my last time using U-Haul if this is not straighten out.Maricelis A.
DAVE'S was professional, courteous & efficient. I would definitely use this facility again and would recommend family & friends to do the same. 5 stars!DAVID F.
Extraordinario servicio al clienteBobby M.
Location had no dolly or hand truck.Aletha C.
You are okokwuchukwu E.
Very neat older black guy with the world on his soldered and a nasty ass attitude... Stay clear of this grumpy old man and his empty business...Cerdan L.
El cliente no dejó un comentario.kristin M.
The guys were friendly. I ultimately figured everything out on my own but it would have been nice if he had explained a thing or two.carolina P.
Great service, quick and simpleYhara P.
advise prior the return procedure before leavingJoseph D.
El cliente no dejó un comentario.Jesus E.
I think nothing. I had a good experiance.Jose G P.
Since it was a self rental, the workers were no help. When I picked up the truck, it was an almost 30 min wait while I "waited for approval". Returning the truck was even worse. I drove 3 miles and they tried to charge me over $4000 saying that I drove over 2000 miles (in 45 min). It ended up getting resolved thru email but it was extremely time consuming. I'd rather rent from a site with workersShawan M.
Good location for me. First time renting a uhaul truck and it was a good experience. Nice customer service. Gracias.Angela C.
El cliente no dejó un comentario.Jaime N V.
The truck was very dirty like It was used for landscaping, I had to sweep and use the mats I rented to cover the floor of the truck instead of my furniture. I used mattress cover but I think the corner unwrapped and got it dirty.Antonio C.
El cliente no dejó un comentario.Tiffany D.
El cliente no dejó un comentario.Shaquan D.
El cliente no dejó un comentario.ANGELA M.
El cliente no dejó un comentario.Carol H.
El cliente no dejó un comentario.Michael M.
This UHAUL location 263 S 5th Avenue Mount Vernon, Ny 10550 is THE WORST UHAUL LOCATION EVER to rent from. I had a scheduled pick up for 3pm and the guy arrived at 3:40pm. By this time quite a few other people came in to pick up their UHAUL. The guy at this location is not to be trusted. Do not TRUST HIM OR ANYONE AT THIS LOCATION not even the elderly man. I told them that the van was dirty and wanted to switch but the elderly guy who gave me the van said â€œthey all are dirtyâ€. The van had dog hairs all over and the odor was the smell of dirty dogs, extremely offensive. I also mentioned to the guys that the mileage was incorrect. The mileage on the 9' van did not match my paperwork. They said it's fine don't worry about it. They mentioned that they were aware and continued with the other customers. When I returned the vehicle they charged me for 129 miles. The owner refused to give his name which I believe is Dave. Nonetheless they overcharged my debit card. They advised that I contact UHAUL because they could not do anything. Also called UHAUL and spoke with Rebecca at 8008431867 and she told me that a manager would get back to me. Of course no one called. I will be contacting the authorities and the media to help me get my refund! This is totally unacceptable!Georgette M.
We had to wait in the parking lot for an hour past our pick up time for the previous customer to return the trailer.Jennifer M.
This location and service is just perfect for my needs. He does not have that fraudulent income raising sign in his office saying to bring back truck dust free like your other agent at 114 mt Vernon ave, mt Vernon ny. I took back truck broom clean and was NOT charged $50 like your other fraudster at the other address which I will never go back . I have also gone to another location at beechwood ave in new Rochelle and there were no signs for $50 cleaning fee.dennis H.
El cliente no dejó un comentario.George J.
El cliente no dejó un comentario.David A.
Excellent service.Shante C.
El cliente no dejó un comentario.Kelva B.
Good customer service. The app is nice.Jose G.
El cliente no dejó un comentario.WILFREDO L.
Location is advertised as a full service gas station. Pulled up to a pump and was met by an employee. When informing him I would like to pay for the gas myself prior to returning it he stated they no longer sell gas and said it was too late . The employee then recorded the mile and fuel information and brought me inside. I was then told the difference in fuel (25 miles) would 'probably' be $10 and I was charged that amount. Very sketchy unfriendly location.Alex H.
El cliente no dejó un comentario.Dave K.
El cliente no dejó un comentario.Jairo N O.
El cliente no dejó un comentario.LUIS P.
El cliente no dejó un comentario.WILLIE RICHARDS G.
They are very pleasant and nice to deal with and are very accommodating. They are the first place I go to when I need to rent a truck and I rent them quite regularly. I often recommend them to others.WILLIE RICHARDS G.
El cliente no dejó un comentario.Louis C.
El cliente no dejó un comentario.Derrol R.
El cliente no dejó un comentario.Brian Y.
Customer service was dry at best. Only need a 10ft truck and for a few hours and it cost me almost 2 hundred dollars. Rented this same size from another location and it was much cheaper and the service was much better.Elton R.
El cliente no dejó un comentario.Gladys M.
Remove this locationDominique H.
El cliente no dejó un comentario.VINCENT R.
The owner was very easy to work with and helpful. Super simple to pick up the truck. Everything was ready and waiting.Michael M.
El cliente no dejó un comentario.thomas B.
El cliente no dejó un comentario.Christopher P.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Juan T.
The MyUhaul procedure for logging in the drop-off didn't work. The app never acknowledged my location, so I just took my chances and droped the keys in the box and left.Paul F.
Good customer service.Tiffany A.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Darlene P.
This is more of a comment for UHAUL in general - and not about Daves. The keys were left in a lockbox.To access it - I had to go through a bunch of steps online which took a while. I'll say I'm really glad that I happen to have my laptop computer with me, because I couldn't imagine doing that all on my phone with the photos, and the verifications, etc. You may want to give your customers a heads up about this.JOZEF C.
El cliente no dejó un comentario.Jevonn T.
El cliente no dejó un comentario.Melissa W.
This location at 247 w fourth st mt Vernon has the worst service and disrespectful people working there.. the guy told me he doesn't care call the 800 number.. in my Vernon on 4th ave. I will never use them again and I will make sure nobody I kno uses them.. completely dissapointedLamar C.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.Juliana C M.
El cliente no dejó un comentario.James C.
Great service . great job. Looking forward to using you guys again. Gracias.William M.
Truck was unavailable at first location. Got a call from this location informing me that if I'm not there by 4:30, I can't get the truck because they will be closed at that time. I went so far as to explain that I'm traveling from over 200 miles away. This call was made 48 hours before, I had reserved the truck a month in advance. Had to beg someone else to go get the truck and us their card to pay.Opu M.
El cliente no dejó un comentario.ELYSE S.