Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)

1,492 reviews

300 Eaton St   Saint Paul, MN 55107

(651) 554-0706

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(651) 554-0706

300 Eaton St
Saint Paul, MN 55107

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Fast and easy drop off

Karl Dunivent 
Rating:
2.0

The app barely worked for pick up and did not work for drop off. It kept kicking me out of return process. The truck was usable, but very rusty leaving our hands and clothes very dirty. They didn't have a furniture dolly, even though it was something we reserved.

Jennie Hanson 
Rating:
5.0

It worked out perfectly for me location was great, staff was friendly and drop off worked out just fine, thank you!

whitefeather lafrenier 
Rating:
3.0

Customer did not leave a comment.

Joy Szondy 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Amo 
Rating:
5.0

Maybe a fuller compliment moving supplies, but given its size and location, I'm not surprised the overhead is kept low. We have been coming to this location for years and been dealing with the same young man. He is very capable and friendly.

Kim Larsen 
Rating:
3.0

Customer did not leave a comment.

Bonnie Sainio 
Rating:
4.0

The first two places I tried to drop the vehicle off did not work, so I was sent to this location. This extra driving is the reason I went over the allotted mileage, which I was still charged for. In addition, I overestimated the gas needed, and left the vehicle with about half a tank more than was required at dropoff. Perhaps there is no way to provide a gas refund to customers, but the significant amount of extra gas could have covered the extra seven miles I was charged for.

Joseph Fischer 
Rating:
5.0

Thank you! The equipment was clean and in good condition, and worked as it should!

JEFFREY JEFFREY ALLEN ABRAHA 
Rating:
5.0

Equipment was in great condition and worked as it should!

Jeffrey Abrahamson 
Rating:
5.0

Wonderful truck...nice gentleman there today

George Omanwa 
Rating:
3.0

I didn't get a code to open the "return key drop box", so i just opened the box where I found the key with the only passcode I had.

Sheila Olson 
Rating:
3.0

Customer did not leave a comment.

Der Her 
Rating:
4.0

Very smooth pickup and return. They had the truck ready and running to warmup on a -3 degrees day. Fast and easy and friendly, smooth is what you want when you’re moving stuff!

Tom Cocchiarella 
Rating:
3.0

Make sure there is parking available for a drop off.

Kelly Keeton 
Rating:
5.0

the cab was a little dirty when I picked it up and there were two dolly’s in the back of the van that were strapped down.

Billie Pajak 
Rating:
3.0

Customer did not leave a comment.

Eder Galindez 
Rating:
3.0

This U-Haul location was easy to get to, and the representative was a very nice person and made it a good experience. My problem is with corporate U-Haul, who, once again, I believe is deceptive in their practices. This is the third time I’ve been told that a trailer would be at a location and then I get a phone call the day before that it’s not available and I need to travel to another city. I was told I’d have to travel an additional 50 miles to pick up the trailer that I wanted. my advice is don’t ever believe U-Haul has a trailer where they say it is.

David Welsh 
Rating:
5.0

Service was fast and professional. No more than 10 minutes for pick up or drop off.

Daniel Kirk 
Rating:
5.0

Customer did not leave a comment.

KAREN CUMMINGS 
Rating:
3.0

Customer did not leave a comment.

Clark Reimers 
Rating:
3.0

The steering wheel was upside down and the alignment was all off. That truck needs to be maintained better. The staff member that helped me was very nice and helpful however.

Ryan Liddicoat 
Rating:
5.0

Customer did not leave a comment.

Rhett Boldenow 
Rating:
4.0

Customer did not leave a comment.

Constance Kasella 
Rating:
3.0

Customer did not leave a comment.

Mary Jovilla Thorne 
Rating:
4.0

Customer did not leave a comment.

Val Miguel Bajamonde 
Rating:
4.0

The location was fine, my frustrations are with the reservation process as a whole for this order. I received confirmation of my U-Haul at a different location. The following day I received an email saying that my pickup location was changed without my confirmation. This change resulted in extra fees for milage. I did not receive a confirmation call so was unable to share my experience with a U-Haul representative.

Jamilla Goins 
Rating:
5.0

Good customer service!

Jeffry Parrales 
Rating:
5.0

Customer did not leave a comment.

Roberta Mike 
Rating:
3.0

Not charge more for the gas when the gas did not move that much lol

Paige Yangwakue 
Rating:
5.0

Always great customer service at this location.

Raymond Ogren 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

I was able to confirm the van with a phone call the day before, and the man was very nice and confirmed it. Everything went fine with picking up the van and dropping it off after hours. Thank you.

Diane Matson 
Rating:
2.0

I was over charged from Dart Storage. I paid 178.00 something for less then 50 miles and for only 3 hours of rental. That was not what I was quoted.

Shontae Williams 
Rating:
5.0

Inside of windshield was very dirty. Windshield washer fluid was empty creating a dangerous situation. Dolly was left in the back as well as a purse and garage clicker from previous reservation. Significant damage on roof of van was not displayed in photos when using the app to pick up so I felt the responsibility to catalog all damage even though it wasn’t from me.

Craig Hartman 
Rating:
5.0

Customer did not leave a comment.

Timothy Norby 
Rating:
2.0

The return procedure is unacceptable. To have to download the app to return a trailer instead of being able to speak to a human just doesn't make sense when you are returning something on the weekend, without any personnel at the location to help. Very poor!

CLAY BROWN 
Rating:
4.0

Customer did not leave a comment.

Joshua Highland 
Rating:
5.0

Customer did not leave a comment.

claire dennis 
Rating:
2.0

Pick up and drop off were slow due to the website crashing numerous times.

Matthew Doberstein 
Rating:
3.0

I never received any sort of documentation after dropping off the vehicle so I have no idea what I’m being charged which I don’t like.

Rylee Stephens 
Rating:
5.0

Clean and remodel to make the space better to work in and visit. Add landscaping fruit trees and a few planter walls for peppers and tomatoes. The staff was good and service quick and accurate.

donovan jackman 
Rating:
4.0

Customer did not leave a comment.

May Lee 
Rating:
2.0

Only open from 9a-4p Monday thru Friday, awful

ANDREW SNYDER 
Rating:
5.0

Customer did not leave a comment.

Yang Hang 
Rating:
5.0

Customer did not leave a comment.

Jerry Fehr 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

Thanks

TERRY THOBE 
Rating:
3.0

The word lock on the box to get my key to the truck was almost impossible to open. Due to the way the lock worked, we couldn’t figure out when the tumbler was in exactly the right spot and ended up wasting a lot of time on this that should have been spent moving instead. The word we were given for the lock was “hate”. That does not seem like a great word choice either for a business either, especially in today’s climate. Also the app requires multiple restarts throughout the rental process, which was extra frustrating. I was supposed to pick up the truck at 8, we started the process a few minutes before 8 and didn’t leave the lot until about 8:48. That’s a really long process for something that should have taken 20 minutes at the most. I’m willing to try the location again if they are open and I can deal with a person but I do not plan to use the app process again.

Heidi pierce 
Rating:
5.0

Customer did not leave a comment.

Jennifer Baker 
Rating:
5.0

I had no issues with my rental. They helped me get the trailer hooked up and made sure everything was working properly before I left.

Thomas Nelson 
Rating:
5.0

I love going to the Eaton st location the counter guy is the best he there every minute with everything you need or ask the guy is the best

Keith Payne 
Rating:
3.0

I may have missed pre-rental messaging that there is no guarantee under normal circumstances that the time reserved will be the time the unit is available. The preceding driver returned the vehicle 28 minutes late which set off a domino series of adjustments I was required to make, nor the least of which was pushing our move deeper into 100+ degree heat index after I’d worked hard to avoid that exposure for my helpers -

George Brewster 
Rating:
4.0

Customer did not leave a comment.

Alvira Green 
Rating:
5.0

The customer service contact information was not good. She needs more training on your products and she needs to listen to the customer.

Michael Charles 
Rating:
3.0

The location seemed fine. It was well lit, spacious, and the dropbox for the keys were easily seen.

Adam Hathaway 
Rating:
5.0

Customer did not leave a comment.

Nei Htoo 
Rating:
1.0

Send me a email I can respond to with some pictures of the truck given to me with a missing vent cap on the gas tank. Gas cap warning was on and was told that the mechanic said it was ok to drive because the gas cap wasn’t missing. It wasn’t till I put $60 in gas when I left the rental location and got to watch gas pour all over the road till I inspected the tank and noticed the vent cap on the top of the tank and about enough gas on the ground to warrant a call to the state duty officer. Needless to say I’m not impressed at all and will be happy to share my experience to anyone that would like to talk. Again happy to send you some photos of my “safe truck”. Neal

Neal St Onge 
Rating:
5.0

Customer did not leave a comment.

Edward Marruffo 
Rating:
3.0

There wasn't a dolly in the truck, which I had reserved. I will expect that charge to be removed from my bill.

Tessa Wegenke 
Rating:
2.0

I might, but I would advise someone to try to pick up from a live agent rather than using the app. The app is very clunky. It took at least 25 minutes to pick up the unit, and then it crashed when I retuned it and I could not return to the picture-return process, so I had to re-enter a phone queue to confirm the return had been received…

Christopher Phillips 
Rating:
5.0

Customer did not leave a comment.

Theodore Kellogg 
Rating:
5.0

I feel like it’s perfect

Solomon Odidison 
Rating:
3.0

Customer did not leave a comment.

MARIO RIVERA-ORTIZ CEPEDA 
Rating:
5.0

Customer did not leave a comment.

Chris Madson 
Rating:
1.0

Customer did not leave a comment.

Byron Allen 
Rating:
4.0

Customer did not leave a comment.

George Schember 
Rating:
3.0

Customer did not leave a comment.

MARLIN CHARLES 
Rating:
5.0

Guy working the desk was great. Same guy getting and dropping off.

Dave Cormican 
Rating:
2.0

The remote check in and out process is very long and tedious. I won’t do it again

Jacqueline Boyd 
Rating:
3.0

Customer did not leave a comment.

Trey Carlson 
Rating:
3.0

The service was great and the cost was great. I could not figure out why the dang thing kept shaking at slow speeds.

Joseph Seidel 
Rating:
3.0

Open sooner in the morning 🌄. Also take cash app cards for payment.

Jeff Vogelsang 
Rating:
2.0

I reserved a dolly and I got charged for it, but it was not in the car. The truck was not well maintained to provide a normal driving experience

Bahram Rajabifar 
Rating:
3.0

Truck was in good shape, but you need to maintain the engine (check engine light)

Jon Ruday 
Rating:
5.0

The U-Haul web site was down all day. Luckily it was working when we picked up the truck. Other than that. It was great!

Raniery De Araujo 
Rating:
5.0

I ordered a dolly with my truck and it didn't come with one.

Jonathan Hanner 
Rating:
3.0

Customer did not leave a comment.

David Beissler 
Rating:
3.0

Customer did not leave a comment.

Keith Twyman 
Rating:
3.0

Didn’t like that I was unaware they would be closed and I would be doing it on line

Jodie Tuckner 
Rating:
5.0

The better location in the area for sure. Thank you for being a reliable and friendly place.

Pader Xiong 
Rating:
5.0

The employee seemed extremely preoccupied with his personal laptop and was not interested in interacting with the customer.

Hamid Kazeroony 
Rating:
5.0

Customer did not leave a comment.

Timothy Hollerbach 
Rating:
5.0

Customer did not leave a comment.

David Jamison 
Rating:
3.0

Cab was very dirty as well as the back was not swept out. There was cat food all over the back, light was broken and not working and I had to put windshield wiper fluid in the truck. It had no wiper fluid.

Mary Jovilla Thorne 
Rating:
5.0

Customer did not leave a comment.

Alexey Pederson 
Rating:
2.0

Communication is key especially when getting charged for stuff I did not receive. When I received the truck the fuel level was on empty and had to pay for extra fuel to brink it to 1/4 tank

Paul Dahl 
Rating:
5.0

UHaul staff were superb helping get trailer on and off. Lot was pretty full so I appreciated the help.

Craig Wilson 
Rating:
5.0

Everything went well.

les bursshten 
Rating:
2.0

Ensure all vehicles are ready to go. The van we reserved had its keys Locked in it, and the following two vehicles were not ready to go. The 4th vehicle we tried was rentable.

Mike Durenberger 
Rating:
3.0

Customer did not leave a comment.

Jesse Green 
Rating:
4.0

Missing dolly, how to return uhaul video did not mention filling the gas tank back up.

Jeffrey Dockter 
Rating:
4.0

It would have helpful to be able to pick up the trailer at the same location that I order at. I had to pick up the almost 30 minutes away from the location I order from but other than that everything was great!

Latasha Smith 
Rating:
2.0

Couldn't find the actual building, and they equipment that I requested wasn't there. The truck wasn't warmed up the back door was frozen shut and they guy acted like he really didn't want to help me or be there

Lynnae Linnell 
Rating:
3.0

Customer did not leave a comment.

Mildred Hampton  |  Overall Experience 
Rating:
4.0

We had issues with the site finding our location and we tried it with an iOS and android phone. We were able to change some settings and it finally worked. We also had issues with the site accepting the pictures. The tank was almost on empty so i had to make a stop for gas and ended up leaving slightly more than a half a tank which I feel U-HAUL should give you a discount for. The drop-off was as easy as parking the vehicle and dropping keys in the drop box.

Steven Skramstad 
Rating:
1.0

I was overcharged and they did not answer the phone or call me back.

Domonic Garcia 
Rating:
3.0

Customer did not leave a comment.

Tom Alspaugh 
Rating:
4.0

Have longer evening hours.

PAULETTE JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Angela Dick 
Rating:
3.0

The mobile pick up process took a very long time to complete. Some of the information needed for mobile pick up could have been entered ahead of time. Retuning the truck also took an extremely long time. It is a nice alternative to pick up/drop off but the process was very time consuming.

Richard Adamson 
Rating:
5.0

Customer did not leave a comment.

ANDRE GREEN  |  Overall Experience 
Rating:
5.0

Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.

Michael Sands  |  Overall Experience 
Rating:
5.0

Facility was over priced for the value. I was locked out of gate unable to acces my truck losing $1,000.00’ revenue almost list my contract .

Douglas Gatzmeyer  |  Overall Experience 
No reviews have been submitted for this location.

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