Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)

1,382 comentarios

300 Eaton St   Saint Paul, MN 55107

(651) 554-0706

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    8 a. m. - 12 p. m.
Horario especial
  • 12/10/2022 - 12/11/2022: cerrado
  • 12/17/2022 - 12/18/2022: cerrado
  • 12/23/2022 - 12/26/2022: cerrado
  • 12/30/2022 - 1/2/2023: cerrado
  • 1/7/2023 - 1/8/2023: cerrado
  • 1/14/2023 - 1/15/2023: cerrado
  • 1/21/2023 - 1/22/2023: cerrado
  • 1/28/2023 - 1/29/2023: cerrado
  • 2/4/2023 - 2/5/2023: cerrado
  • 2/11/2023 - 2/13/2023: cerrado
  • 2/18/2023 - 2/19/2023: cerrado
  • 2/25/2023 - 2/26/2023: cerrado
  • 3/4/2023 - 3/5/2023: cerrado
  • 3/11/2023 - 3/12/2023: cerrado
  • 3/18/2023 - 3/19/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(651) 554-0706

300 Eaton St
Saint Paul, MN 55107

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    8 a. m. - 12 p. m.
Horario especial
  • 12/10/2022 - 12/11/2022: cerrado
  • 12/17/2022 - 12/18/2022: cerrado
  • 12/23/2022 - 12/26/2022: cerrado
  • 12/30/2022 - 1/2/2023: cerrado
  • 1/7/2023 - 1/8/2023: cerrado
  • 1/14/2023 - 1/15/2023: cerrado
  • 1/21/2023 - 1/22/2023: cerrado
  • 1/28/2023 - 1/29/2023: cerrado
  • 2/4/2023 - 2/5/2023: cerrado
  • 2/11/2023 - 2/13/2023: cerrado
  • 2/18/2023 - 2/19/2023: cerrado
  • 2/25/2023 - 2/26/2023: cerrado
  • 3/4/2023 - 3/5/2023: cerrado
  • 3/11/2023 - 3/12/2023: cerrado
  • 3/18/2023 - 3/19/2023: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Rude customer service, not helpful, have been shuffled to multiple people to talk to and each person shuffles me to another person without actually helping me. Digital copies were signed without me actually signing them and were signed by staff.

Mandy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

The android app freezes and crashes but somehow it got me through the checkout process. The padlock is a thoughtful addition but the one provided would not close. All the extras I ordered were inside the truck and everything else worked as expected. I appreciate the easy reservation process and the no-hassle check-in for returning. Would definitely use U-haul again.

Terry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen S. 
Clasificación:
4.0

The return procedure online was excellent but I didn't see it until after I returned the vehicle.

Jennifer W. 
Clasificación:
5.0

I was in real need of a truck. I didn't realize UHaul was closed due to a meeting… but fortunately one of the workers came to assist me anyway! Thank you so much!!!

Wanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

pete P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl L. 
Clasificación:
3.0

This location was closed when we returned our truck. Granted there are great instructions online for returning the truck but possibly marked spots to park it in and clear instructions for the key drop box.

Mark P. 
Clasificación:
1.0

We were given a UHaul without the code for the lock. Looking for it and waiting for customer service to help set our move back by nearly two hours. We were told we'd have a refund claim submitted by customer service and I hope this happens, otherwise I won't be using UHaul again.

Amelia B. 
Clasificación:
1.0

No one on site to assist with getting the truck.

Amber P. 
Clasificación:
3.0

pick up customer service and truck condition were good. After my return I was charged for obviously false fuel use and also over charged for hours used. I reported the fraudulent charges and provided proof and they were reversed quickly.

HANNAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kai V. 
Clasificación:
1.0

Please!! Filled up the gas tank full. It's hard for customers to filled gas when it's 3/4 full and the customer only used 1/4 of gas, how do will I know how much I needed to fill back up to 3/4 of tank. At lest wipe down the inside of the driver seat and passenger. It's too dirty.

Kue L. 
Clasificación:
4.0

Unlimited mileage as Budget rental does.

Lynn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roland R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

Same day 6x12 trailer and blankets. Easy out. Easy In.

Alan O. 
Clasificación:
5.0

Staff was ready and willing to help. They had great attitude and did not once seem unwilling to help.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
4.0

I would say maybe having updated cabs. The truck I used had "hand cranked" windows, no power locks, no updated way to charge phones, etc. It might be time to update! People use their phones for navigation especially when moving. I also made sure I returned the vehicle with more than half a tank of gas, but I didn't get a discount or reduced charges. Otherwise, it was a good experience.

Elizabeth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ZACHERY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
3.0

Will be better if it was open on weekends.

Aziz J. 
Clasificación:
4.0

There are 2 DART storage locations, neither had an address that I could see. I went to the wrong one and there wasn't a sign that said this wasn't the U-Haul location. (Since it was a third party, it didn't seem odd that there were other types of trucks at the site. The actual U-Haul location was down the block. I could have saved an hour of my rental time because of this. Also, I was locked out of the app because I was later than 15 minutes after my rental time began. Nowhere did I see that this was something I needed to know. In addition, the check in process was very long and tedious - took an hour or more. So, put a sign up at the "wrong" location and big bold letters on the email that you must be on the rental app within 15 minutes of rental time and the sign in process should be started at least 45-60 minutes BEFORE rental to ensure you get the full time for your rental!!!

JACQUELINE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vinc H. 
Clasificación:
1.0

They charged me for 2 gallons of gas even though I only traveled 10 miles and brought it back with more gas then when I pick the uhaul up.

James B. 
Clasificación:
5.0

Other sites haven't had trucks available and I was very pleased that I was able to pick mine up on time here. Employee was very helpful.

Siera B. 
Clasificación:
1.0

Terrible

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
3.0

We noticed a pretty substantial pull to the right during the entire duration of our travels from Minnesota to Florida. The truck is definitely out of alignment. As this was a lengthy trip, it made for a bit of uncomfortable handling.

Heidi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeej V. 
Clasificación:
1.0

U-Haul is horrid and I will never use it again. I will also tell anyone who will listen how horrible it is. My order was canceled the DAY I was moving and I didn't cancel it.

RiKelle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

All went great 😀😀😀

Raniery D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The person there (I am sorry, I did not get his name) was super helpful and we were really happy with the experience.

Shane M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
1.0

I return the truck on Saturday around 11 am and I gave the key to the lady I met there , she told me that she will check the truck and send me e mail of the receipt, but I received the e mail today Sunday and the charge me $20 from return the truck after business hours. Which is very very bad. I return the truck around 11am on the 05 / 14 /2022.

Nasiru Y. 
Clasificación:
4.0

The on-line reservation process was pretty annoying, asking over and over whether we wanted to purchase additional things (storage units, boxes, moving labor, etc) Every time I thought I was done, another ask would come up. Seems like all these add-ons could be consolidated to one additional screen.

Jocelyn M. 
Clasificación:
3.0

The back of the truck smelled like feces, and there were brown smears on the wall. Check engine light was on.

Timothy Patrick H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Senglean N. 
Clasificación:
5.0

The service was fast and very professional, helpful and friendly.

Barbara R. 
Clasificación:
2.0

The initial rental of the truck went very well. I didn't have issues until I returned the truck. I was to return the truck with 1/4 a tank of gas since that is how much was in it when I rented it. So that's what I did, I returned the truck with replenished gas. The next day there is an extra 74 dollar charge to my card. The receipt said it's a fuel charge and service fee for the fuel. I'm upset because I did as I was supposed to do and still got charged. It wouldn't be such a big issue if the solution was as simple as going to the rental location and getting a refund for the extra charges. Instead I am told that I have to dispute the charge with a link that I never received. I feel like I shouldn't have to chase after a refund that was UHauls mistake. I feel like I have been stolen from. I have used UHaul many times before and this is the first time I have encountered this issue.

bryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet O. 
Clasificación:
5.0

Excellent customer service

Taylor A. 
Clasificación:
4.0

There was confusion about drop off time and we had to go back in the office to have it changed - the wrong date was originally entered for return time on our receipt. The drop box wasn't very clearly labeled for returning the keys.

Julia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
4.0

It was very out of the way to go near downtown Stpaul to pick up the unit when we are 10 minutes away from a large uhaul store. We had to take off work 2 hours early to travel there to pick it up in time

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaio K. 
Clasificación:
3.0

In the past when I have brought the truck back the attendant comes out to verify the mileage and if enough gas was put into the truck. It felt strange that he said he would check it tomorrow and to put the key in the slot. I thought it was better customer service to verify everything right away. He was honest and put the right gas and mileage amt down. But if he wasn't then it would be my word against his.

Bonnie H. 
Clasificación:
4.0

Was promised on university avenue in st Paul, was kept aware they didn't have it. Picked up at a closer location.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Inside was clean but outside of trailer was filthy. Half inch of mud on the corners of the fenders and mud stained halfway up the side of the trailer . I would've been embarrassed to pull the trailer in the condition it was in so I got out a bucket of water and a mop and I cleaned the outside myself.

Jeff B. 
Clasificación:
5.0

This was an incredibly good and smooth experience, and we were extremely impressed with everything about the location and the rental process. Also, the van was very well maintained, but the cab was a bit dirty: there was a lot of what looked like cat hair on the upholstery.

ROBERT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYNNETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE G.  |  Overall Experience 
Clasificación:
2.0

The truck just needed a jump which inconvenienced our move that's all. I had a great experience otherwise I'm sure this isn't something that usually happens I don't hold uhaul responsible and will continue to use this location because of how great the customer service was. Thank you so much!

skylar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mycy X. 
Clasificación:
2.0

When truck returned, the gas was replaced to where it was when picked up. When staff looked at it they said it was not at 3/8 and would be 52.00. Because I made the mistake of not taking the picture, I could not dispute. This is being very deceitful. I will not use U-haul ever again in the future and will pass on on Facebook what your company did.

georgeann M. 
Clasificación:
5.0

Extremely friendly and knowledgeable great customer service Thanks

Timothy A. 
Clasificación:
1.0

I rented a truck and while I had it slipped on ice on the back of it falling backwards giving myself a concussion. My friends return the truck as a courtesy that night. They returned it to the wrong location because they didn't know where it was rented from. Turned out it was about 3 miles away from where we're supposed to be seemingly not that big of a deal. I got charged over $500 in fees. And charged for an extra day of rental and extra fuel. I called customer relations the next morning and was told all was resolved with no additional charges. Now today weeks after the rental, weeks after I was told no additional charges I get charged $152 and change…. Future renters beware, go to budget….

Zekeiel T. 
Clasificación:
5.0

Just continue like the same way you did with me

Maria M. 
Clasificación:
5.0

Can't think of anything, worked out perfectly this time.

Franklin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
3.0

The truck had no moving straps, and none of the equipment I ordered with the truck. I wasn't charged for it, but I didn't find out I wouldn't have the equipment I needed until I picked up the truck. Very inconvenient

Samuel C. 
Clasificación:
4.0

The female who I dealt with was very pleasant. I was out of there in no time too.

Jeff P. 
Clasificación:
1.0

Refund my $160+

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny K. 
Clasificación:
5.0

Cheaper rates

Vitha X. 
Clasificación:
2.0

First of all, I reserved a 15' and when I arrived they gave me a 10' truck- so I'd like a refund for that difference if there is a size pay difference. Second, the truck was messy, had old face masks scattered in there, and worst of all, reeked of marijuana and cigarettes. We had to drive with the windows down the whole time and it was freezing cold that day. Horrible experience.

Asha T. 
Clasificación:
3.0

Make sure you ACTUALLY tell the customer there's a 20$ after hours return fee, BEFORE its charged. I had no clue there was an extra charge for that. Even though I selected an after hours pick up and drop off. That should be made very clear initially.

ASHLEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
3.0

We dropped off the truck at night. The key drop off was not clearly marked.

STEPHANIE P. 
Clasificación:
2.0

The back of the truck had not been cleaned by the previous renter and it had not been cleaned by Dart Storage. I had to get out my leaf blower to clean out the back. The dash had dried coffee on it, and the coffee was also splashed on the inside of the windshield which I had to clean off too. The gas tank was less than 1/4 full too.

Dale B. 
Clasificación:
5.0

Let people know that equipment is not at the location it is being rented from, and give them the address to what location it is at. This could save a lot of stress at time of rental.

DEBBIE K. 
Clasificación:
5.0

Great experience as always!

REGINA C. 
Clasificación:
3.0

Key drop wasn't clearly marked so we were uncertain if we were putting the key in the right place.

WILLIAMJAMES M. 
Clasificación:
4.0

Get more 8 foot trucks to rent. It's rare that I can get the 1 truck reserved.

Margaret L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lender Arbey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

Nothing to improve. My truck was super easy to reserve online and was ready for me to pick up on the day I needed it.

REGINA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Facility was over priced for the value. I was locked out of gate unable to acces my truck losing $1,000.00' revenue almost list my contract .

Douglas G.  |  Overall Experience 
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