Be on time! Professional movers are paid by the hour. I was told I could pick up the truck ANYTIME BETWEEN 8am - 9:30am because this location opens at 8am, but that if I arrived AFTER 9:30am the truck could be released to someone else. Based on those discussions (with two Uhaul reps prior)...I arrived at 8:15am and the location OWNER sat in his Cadillac car in the parking lot of his building that clearly said OPEN 8am-5pm and told me that I had to wait until 9:30am to pick up my truck rental that was sitting right in front of us. He then proceeded to enter his building with his keys around 9:15am and then send someone over to my car at 9:20am to tell me I could enter his building. The check out process then took 45 minutes!!! He said Uhaul was having system issues (even though I chose the mobile check out option online when renting the truck). Arrived at 8:15am and didn't leave that place until 10am. With movers on the clock the entire time getting paid to just wait for Uhaul with me. It was a horrible, costly and stressful experience!Latrice J.
Customer Reviews for Darryls Auto Tech
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Yolanda B.
Did not know how to process the order, and lied to me about where I could turn the truck in. Said I could turn in at any location, turns out it had to be the one he entered into the system.Richard K.
Awful customer serviceMichael B.