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JOSE O
Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Didn't have the size I reserved month in advance. Which wasted time money and energy.would not help to compensate. Truck was dirty, inside cab. I couldn't see out windshield do to dirt. tried the windshield washer fluid and there wasn't any. I did night drop and self check out through app and they charged me 25$ to check in.. Horrible experience...
JOANNA CProfessional, fast, and good services.
MILTON WThe employees made a mistake and didn't give us the key to unlock the lock so we had to inconveniently go back to the U-Haul location & exchange our current vehicle for another one. When we came back to get another vehicle the male employee stated he would give us 10$ off of the U-Haul for the inconvenience when we asked for a bigger discount for the waste of our time he declined with an attitude. When we came back to return the U-Haul he didn't even acknowledge that we stepped into the location. He then stormed out to inspect the U-Haul truck and came back in and did not say anything to us at all except the ending price. Overall it was poor customer service & I will definitely never be coming back to this location.
Jalyn SVery nice services.
RAFAEL SMileage on contract was wrong and did not match the contract. When I advised at the time of rental I was told I had to call and have U-Haul change the mileage the woman refused to enter the proper mileage and also refused to assist to lookup a return address for me since the location I gave her wasn't in the list and told me I had to call and have U-Haul help me. She didn't inform me of fees and costs when asked. She was very rude. Went to help other customers with registrations even while we were in the middle of our transaction. It took 45 minutes to just complete the rental. I was a bit frustrated at the service and at one point she told me if I can go somewhere else if I don't like her service. I needed the rental so I stayed to complete the transaction. Mileage was never updated and I was charged for more miles than I used because she wouldn't update it. When I called I was told they can't change the miles only at the rental location can it be changed. Very disappointed and dissatisfied with this transaction. I will never rent from usual again
Jessie RService was great
Enedino OAfter my experience on Saturday I would tell people not to use U-Haul. I called 1 half to 2 weeks early to get my reservation and desired pickup location. I was told I was calling too early. Maybe it would be a good idea to allow people to call early to get what they need. When I called a few days before I was told I could not have my desired location and had to go to Rialto. On the day of my move I go to Rialto at the time of my reservation and there was no one there. I waited for almost a half hour for someone to show up. You can imagine at this point I'm livid and I have not even started the hardest part of my day. To return after hours I was sent to a location that was not a U-Haul store and the trucks were parked on the street. I tried using the app but it did not give me the information I needed. I ended up going to another location that was a U-Haul store. Again trying to use the app and it did not give me the information I needed. I decided to leave the truck there and I had to go back the next day to check the truck back in. I sat in the truck and waited my turn. When the person came to me to assist he said, "do you have the keys". No good morning or hello. Even just typing this up has me so upset, I can't even believe the customer service I had experienced. When I picked up the truck and the guy finally arrived he did not even apologize for making me wait so long. In fact he seemed to be bothered by having to do his job. Again let me say, this was the worst experience. I would ask for a refund for my troubles but due to your lack of customer service I know that will not happen.
Julie RVery nice good customer service.
Linda WVery Unprofessional.. Employess Move Trucks around between 2 locations making us the customer have to drive from one location to another to pick up Rental adding extra miles to our contracts..
MARIA MI am completed satisfied
Rafael Dnice customer service and very helpful
Rafael DI wasn't able to return the vehicle through the app. The app could not find my location even though my location was on and the permission was on in the app settings.
Patricia SI was charged $160.00 for keeping the truck an extra day
Theodore PAwesome service... happy customer here
JAIME MI think you as a company should reimburse your customers the overage of fuel when returning your rental equipment with extra gas . I returned my rental equipment with extra gas . Especially when you Receive a rental truck with just enough to get to a gas station !!!
Gloria PNice and patient. I accidently locked the keys in the vehicle when I returned it but they didn't make a big deal and had a spare and didn't charge me for being late. I will rent again from them.
Victoria GLady kept answering her cell phone. Asked about military discount. She stated she didn't know how to do that and I had to ask u-haul when I returned it.
edward cAssure that all dolly wheels have the carter pin!!
HAROLD PCustomer service wasn’t great and the vehicle was very dirty.
Manuel EThe customer service was bad The truck was on empty. I don't think the gage worked and I had to put gas in it before I could do anything.
Julie PMake the location more visible.
Benjamin LI've been using uhaul for twenty plus years and never have I had a worse experience than this time around. The first truck they gave us wouldn't start so they gave us another. This truck had a 1/4 tank of gas but we figured that's no big deal. We took the uhaul home, filled it with all of our belongings, took it to the gas station to fill it up to get ready for our big move when gas started pouring out of the bottom. We promptly took it back here and told them what happened. They said yeah sometimes people drill holes in the gas line. Like wtf, do you not inspect them before just handing them out?! We then asked if we could have a bigger truck so it would be easier to transfer everything to which they responded, the keys are locked in the big truck, we can't get in. So they gave us another truck, the same size, and there in there parking lot we had to once again move all of our stuff into the THIRD uhaul truck they gave us. No apologies, no nothing. We lost a whole Day and wound up having to keep the uhaul longer than expected, paying WAY more than originally quoted, all because of their negligence and unprofessional nature. We will never ever, EVER use this uhaul location.
Tremayne SOnly problem was picking up keys… "skip the line" doesn't apply here. I waited 30 minutes for someone to acknowledge me. Only 3 customers in the store.
Zayden CTank was not 1/4 full as rep stated. I left the tank 1/4 full. More gas than in which I received it
GABRIELA PVery professional and expedite in customer service
CHARLES MThe outside of the truck was quite dirty which made the windshield and side mirrors hard to see. Other than that it was a good experience with D&S.
JEFFREY CExcelente
DAISY Mcab was clean, but windows were dirty.
FRANK SIt was the worse experience of my life. Never going to rent a uhaul again. Terrible customer service. Waited for an hour to get help. Then another hour trying to get the truck. I am very upset with your company
ALEJANDRO RGood and fast service Robert give me a good services!!!.
david mhours listed for location on site were incorrect. Staff was not on time for the actual hours causing a delay in our ability to get the resources that we needed timely and when staff arrived they had a lot of attitude. I will not utilize this location ever again.
Erick BLocation was closed 2 hours prior to posed time. Area looked a little sketchy and not well maintained. Had to use drop box o turn in vehicle.
HUGO LI ordered 2 dozen furniture pads, and got home to find they were not in my U-Haul. I had to go all the way back to get these the next day and was given two bags. I assumed this had 12 in each as I ordered two dozen. As I packed up my items I ran out at 12. Missing one dozen furniture pads that I paid for. I'll be expecting a refund of that expense, but doubt I will hear back. Not to mention customer service never reminds you of key details such a filling the tank back to beginning level so you can up charge the gas price to an absurd level. I was also called by multiple people telling me different information each time.
Michael PDaisy and Robert are really kind,they tried to help me by explaining some doubts, it is a very nice family business.I am sure that when I need to rent a truck again,I will be there.
Laura MI was told I was getting additional mileage when I return the vehicle they charge me for that additional mileage for customer service
Ronald DMy sistwr used this location and was satisfied with their swrvice. So i decided ti give them a try. Service was quick and they even let me check in early due to availability. Will rent from here again.
ana sexelent service !
Sabas SThe young man was mean but not very pleasant. I felt as though I was bothering him by even coming in. Wasn't much better leaving.
Tatiana CGet an employee who shows up to work on time. Isn't Hung Over and/or obviously on drugs. Understands Customer Service. Doesn't threaten to cancel a reservation because it's "Too hard" to figure out. Don't start with one customer and then try to start helping others because your transaction and reservation is all messed up as a result of U-Haul's poor internet service. Wear Deodorant!!
Justin GClean inside but dirty windshield and front of the truck
Stephanie YLocation was not advertised properly on street and difficult to find.
Christina ZGas tank had a hole i it. Very clean facility but small. Multi Task location
Erika GNICE !
ISAAC SReally helpful people
noah cVery disappointed. Facility was not open when I arrived and truck was not ready.
Gloria HTell the truth if you have the truck or not
CORAZON TI set up my appointment for 9 am to pick up equipment and the place was closed. The staff didn't arrived until 9:35 am. U-Haul used to be a great company now they just average in my opinion. I don't think I would use them again. I am very disappointed on the service I received I have used U-Haul for many moves, but this definitely left me not wanting to come back. I had a timeline to meet because I had movers coming in and they just messed up my whole moving experience.
Julie RGood customer service
Lloyd AI love the place, really helpful people working there
ANA MThanks for all the help !
ERNESTINE L