Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)

105 reviews

881 E Foothill Bl Ste B   Rialto, CA 92376
(Southwest corner on Pepper and Foothill Blvd, Office is located in suite B)

(909) 543-4832

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 543-4832

881 E Foothill Bl Ste B
Rialto, CA 92376
(Southwest corner on Pepper and Foothill Blvd, Office is located in suite B)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was great

Enedino O 
Rating:
1.0

After my experience on Saturday I would tell people not to use U-Haul. I called 1 half to 2 weeks early to get my reservation and desired pickup location. I was told I was calling too early. Maybe it would be a good idea to allow people to call early to get what they need. When I called a few days before I was told I could not have my desired location and had to go to Rialto. On the day of my move I go to Rialto at the time of my reservation and there was no one there. I waited for almost a half hour for someone to show up. You can imagine at this point I'm livid and I have not even started the hardest part of my day. To return after hours I was sent to a location that was not a U-Haul store and the trucks were parked on the street. I tried using the app but it did not give me the information I needed. I ended up going to another location that was a U-Haul store. Again trying to use the app and it did not give me the information I needed. I decided to leave the truck there and I had to go back the next day to check the truck back in. I sat in the truck and waited my turn. When the person came to me to assist he said, "do you have the keys". No good morning or hello. Even just typing this up has me so upset, I can't even believe the customer service I had experienced. When I picked up the truck and the guy finally arrived he did not even apologize for making me wait so long. In fact he seemed to be bothered by having to do his job. Again let me say, this was the worst experience. I would ask for a refund for my troubles but due to your lack of customer service I know that will not happen.

Julie R 
Rating:
5.0

Very nice good customer service.

Linda W 
Rating:
3.0

Very Unprofessional.. Employess Move Trucks around between 2 locations making us the customer have to drive from one location to another to pick up Rental adding extra miles to our contracts..

MARIA M 
Rating:
5.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

I am completed satisfied

Rafael D 
Rating:
5.0

nice customer service and very helpful

Rafael D 
Rating:
4.0

I wasn't able to return the vehicle through the app. The app could not find my location even though my location was on and the permission was on in the app settings.

Patricia S 
Rating:
5.0

I was charged $160.00 for keeping the truck an extra day

Theodore P 
Rating:
5.0

Awesome service... happy customer here

JAIME M 
Rating:
4.0

I think you as a company should reimburse your customers the overage of fuel when returning your rental equipment with extra gas . I returned my rental equipment with extra gas . Especially when you Receive a rental truck with just enough to get to a gas station !!!

Gloria P 
Rating:
5.0

Customer did not leave a comment.

lamonica h 
Rating:
5.0

Customer did not leave a comment.

dolores e 
Rating:
3.0

Customer did not leave a comment.

Joseph E 
Rating:
4.0

Customer did not leave a comment.

Alfonso P 
Rating:
4.0

Nice and patient. I accidently locked the keys in the vehicle when I returned it but they didn't make a big deal and had a spare and didn't charge me for being late. I will rent again from them.

Victoria G 
Rating:
2.0

Lady kept answering her cell phone. Asked about military discount. She stated she didn’t know how to do that and I had to ask u-haul when I returned it.

edward c 
Rating:
4.0

Assure that all dolly wheels have the carter pin!!

HAROLD P 
Rating:
2.0

Customer service wasn’t great and the vehicle was very dirty.

Manuel E 
Rating:
1.0

The customer service was bad The truck was on empty. I don’t think the gage worked and I had to put gas in it before I could do anything.

Julie P 
Rating:
5.0

Customer did not leave a comment.

Diane W 
Rating:
5.0

Customer did not leave a comment.

francisco l 
Rating:
3.0

Make the location more visible.

Benjamin L 
Rating:
4.0

Customer did not leave a comment.

Sarah G 
Rating:
1.0

I’ve been using uhaul for twenty plus years and never have I had a worse experience than this time around. The first truck they gave us wouldn’t start so they gave us another. This truck had a 1/4 tank of gas but we figured that’s no big deal. We took the uhaul home, filled it with all of our belongings, took it to the gas station to fill it up to get ready for our big move when gas started pouring out of the bottom. We promptly took it back here and told them what happened. They said yeah sometimes people drill holes in the gas line. Like wtf, do you not inspect them before just handing them out?! We then asked if we could have a bigger truck so it would be easier to transfer everything to which they responded, the keys are locked in the big truck, we can’t get in. So they gave us another truck, the same size, and there in there parking lot we had to once again move all of our stuff into the THIRD uhaul truck they gave us. No apologies, no nothing. We lost a whole Day and wound up having to keep the uhaul longer than expected, paying WAY more than originally quoted, all because of their negligence and unprofessional nature. We will never ever, EVER use this uhaul location.

Tremayne S 
Rating:
5.0

Customer did not leave a comment.

OFELIA R 
Rating:
3.0

Only problem was picking up keys… “skip the line” doesn’t apply here. I waited 30 minutes for someone to acknowledge me. Only 3 customers in the store.

Zayden C 
Rating:
3.0

Customer did not leave a comment.

Antoine F 
Rating:
5.0

Tank was not 1/4 full as rep stated. I left the tank 1/4 full. More gas than in which I received it

GABRIELA P 
Rating:
3.0

Customer did not leave a comment.

NEVA H 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Very professional and expedite in customer service

CHARLES M 
Rating:
2.0

Customer did not leave a comment.

LAPETRA S 
Rating:
5.0

Customer did not leave a comment.

SYLVIA M 
Rating:
5.0

The outside of the truck was quite dirty which made the windshield and side mirrors hard to see. Other than that it was a good experience with D&S.

JEFFREY C 
Rating:
5.0

Customer did not leave a comment.

KEVIN P 
Rating:
5.0

Excellent

DAISY M 
Rating:
4.0

cab was clean, but windows were dirty.

FRANK S 
Rating:
1.0

It was the worse experience of my life. Never going to rent a uhaul again. Terrible customer service. Waited for an hour to get help. Then another hour trying to get the truck. I am very upset with your company

ALEJANDRO R 
Rating:
5.0

Customer did not leave a comment.

CARLOS M 
Rating:
5.0

Good and fast service Robert give me a good services!!!.

david m 
Rating:
5.0

Customer did not leave a comment.

david m 
Rating:
1.0

hours listed for location on site were incorrect. Staff was not on time for the actual hours causing a delay in our ability to get the resources that we needed timely and when staff arrived they had a lot of attitude. I will not utilize this location ever again.

Erick B 
Rating:
3.0

Customer did not leave a comment.

Joseph E 
Rating:
5.0

Customer did not leave a comment.

JIMMY B 
Rating:
5.0

Customer did not leave a comment.

Damon P 
Rating:
4.0

Customer did not leave a comment.

Gabriel P 
Rating:
4.0

Customer did not leave a comment.

BERNARD M 
Rating:
1.0

Location was closed 2 hours prior to posed time. Area looked a little sketchy and not well maintained. Had to use drop box o turn in vehicle.

HUGO L 
Rating:
5.0

Customer did not leave a comment.

maryellen d 
Rating:
2.0

I ordered 2 dozen furniture pads, and got home to find they were not in my U-Haul. I had to go all the way back to get these the next day and was given two bags. I assumed this had 12 in each as I ordered two dozen. As I packed up my items I ran out at 12. Missing one dozen furniture pads that I paid for. I’ll be expecting a refund of that expense, but doubt I will hear back. Not to mention customer service never reminds you of key details such a filling the tank back to beginning level so you can up charge the gas price to an absurd level. I was also called by multiple people telling me different information each time.

Michael P 
Rating:
5.0

Daisy and Robert are really kind,they tried to help me by explaining some doubts, it is a very nice family business.I am sure that when I need to rent a truck again,I will be there.

Laura M 
Rating:
3.0

I was told I was getting additional mileage when I return the vehicle they charge me for that additional mileage for customer service

Ronald D 
Rating:
5.0

My sistwr used this location and was satisfied with their swrvice. So i decided ti give them a try. Service was quick and they even let me check in early due to availability. Will rent from here again.

ana s 
Rating:
2.0

Customer did not leave a comment.

LaMisha M 
Rating:
5.0

Customer did not leave a comment.

Margaret E 
Rating:
5.0

Customer did not leave a comment.

Maria S 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

exelent service !

Sabas S 
Rating:
2.0

The young man was mean but not very pleasant. I felt as though I was bothering him by even coming in. Wasn’t much better leaving.

Tatiana C 
Rating:
5.0

Customer did not leave a comment.

Dina T 
Rating:
1.0

Get an employee who shows up to work on time. Isn’t Hung Over and/or obviously on drugs. Understands Customer Service. Doesn’t threaten to cancel a reservation because it’s “Too hard” to figure out. Don’t start with one customer and then try to start helping others because your transaction and reservation is all messed up as a result of U-Haul’s poor internet service. Wear Deodorant!!

Justin G 
Rating:
5.0

Clean inside but dirty windshield and front of the truck

Stephanie Y 
Rating:
3.0

Location was not advertised properly on street and difficult to find.

Christina Z 
Rating:
3.0

Gas tank had a hole i it. Very clean facility but small. Multi Task location

Erika G 
Rating:
5.0

Customer did not leave a comment.

Luis S 
Rating:
1.0

Customer did not leave a comment.

andria g 
Rating:
5.0

Customer did not leave a comment.

Orlando N 
Rating:
5.0

NICE !

ISAAC S 
Rating:
4.0

Customer did not leave a comment.

Yolanda B 
Rating:
5.0

Customer did not leave a comment.

winston w 
Rating:
5.0

Really helpful people

noah c 
Rating:
5.0

Customer did not leave a comment.

harry b 
Rating:
5.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

Jacquline l 
Rating:
1.0

Very disappointed. Facility was not open when I arrived and truck was not ready.

Gloria H 
Rating:
3.0

Customer did not leave a comment.

Gilberto A 
Rating:
5.0

Customer did not leave a comment.

GERARDO P 
Rating:
5.0

Customer did not leave a comment.

CARLTON L 
Rating:
5.0

Customer did not leave a comment.

blanca o 
Rating:
5.0

Customer did not leave a comment.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
4.0

Tell the truth if you have the truck or not

CORAZON T 
Rating:
1.0

I set up my appointment for 9 am to pick up equipment and the place was closed. The staff didn’t arrived until 9:35 am. U-Haul used to be a great company now they just average in my opinion. I don’t think I would use them again. I am very disappointed on the service I received I have used U-Haul for many moves, but this definitely left me not wanting to come back. I had a timeline to meet because I had movers coming in and they just messed up my whole moving experience.

Julie R 
Rating:
5.0

Customer did not leave a comment.

guillermo z 
Rating:
5.0

Good customer service

Lloyd A 
Rating:
5.0

Customer did not leave a comment.

Stephanie Y 
Rating:
5.0

I love the place, really helpful people working there

ANA M 
Rating:
5.0

Customer did not leave a comment.

Ayham F 
Rating:
5.0

Thanks for all the help !

ERNESTINE L 
Rating:
5.0

Customer did not leave a comment.

ISAAC S 
Rating:
5.0

Customer did not leave a comment.

Melissa R 
Rating:
5.0

Customer did not leave a comment.

eloina a 
Rating:
5.0

Customer did not leave a comment.

Cindy P 
Rating:
3.0

The location was fine the ladies that I dealt with were fine. The truck was a little dirty I noticed during the inspection the lady offered to clean it, but I was already delayed. I am however severely disappointed in U-Haul on foothill in Fontana. I made a reservation for 10/30/18 and pick up at 8am. They called on 10/30/18 at 7:15am (morning of pickup) to inform me that my reservation there was canceled and that I would now have to go to the Rialto location and pickup at 9. So the movers I hired to help stood around for an hour. Apparently I received a credit, but I haven’t seen it and maybe it was out of there control (I don’t know why), but I expected better customer service from U-Haul than canceling my reservation 45minutes before pickup!

Matthew P 
Rating:
5.0

Nothing to improve. Excellent overall. Excellent customer service.

daniela C 
Rating:
5.0

Maybe have all the sizes to view at the location. I had to guesstimate that the size truck I got would work since Tgere was not one at the facility.

mellisa n 
Rating:
5.0

Customer did not leave a comment.

tonny l 
Rating:
5.0

Customer did not leave a comment.

kristy m 
No reviews have been submitted for this location.

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