Awesome service... happy customer hereJAIME M.
Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)
Rialto, CA 92376
(Southwest corner on Pepper and Foothill Blvd)
Servicios en esta ubicación:
- Mon–Sat10 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I think you as a company should reimburse your customers the overage of fuel when returning your rental equipment with extra gas . I returned my rental equipment with extra gas . Especially when you Receive a rental truck with just enough to get to a gas station !!!Gloria P.
El cliente no dejó un comentario.lamonica H.
El cliente no dejó un comentario.dolores E.
El cliente no dejó un comentario.Joseph E.
El cliente no dejó un comentario.Alfonso P.
Nice and patient. I accidently locked the keys in the vehicle when I returned it but they didn't make a big deal and had a spare and didn't charge me for being late. I will rent again from them.Victoria G.
Lady kept answering her cell phone. Asked about military discount. She stated she didn't know how to do that and I had to ask u-haul when I returned it.edward C.
Assure that all dolly wheels have the carter pin!!HAROLD P.
Customer service wasn't great and the vehicle was very dirty.Manuel E.
The customer service was bad The truck was on empty. I don't think the gage worked and I had to put gas in it before I could do anything.Julie P.
El cliente no dejó un comentario.Diane W.
El cliente no dejó un comentario.francisco L.
Make the location more visible.Benjamin L.
El cliente no dejó un comentario.Sarah G.
I've been using uhaul for twenty plus years and never have I had a worse experience than this time around. The first truck they gave us wouldn't start so they gave us another. This truck had a 1/4 tank of gas but we figured that's no big deal. We took the uhaul home, filled it with all of our belongings, took it to the gas station to fill it up to get ready for our big move when gas started pouring out of the bottom. We promptly took it back here and told them what happened. They said yeah sometimes people drill holes in the gas line. Like wtf, do you not inspect them before just handing them out?! We then asked if we could have a bigger truck so it would be easier to transfer everything to which they responded, the keys are locked in the big truck, we can't get in. So they gave us another truck, the same size, and there in there parking lot we had to once again move all of our stuff into the THIRD uhaul truck they gave us. No apologies, no nothing. We lost a whole Day and wound up having to keep the uhaul longer than expected, paying WAY more than originally quoted, all because of their negligence and unprofessional nature. We will never ever, EVER use this uhaul location.Tremayne S.
El cliente no dejó un comentario.OFELIA R.
Only problem was picking up keysâ€¦ â€œskip the lineâ€ doesn't apply here. I waited 30 minutes for someone to acknowledge me. Only 3 customers in the store.Zayden C.
El cliente no dejó un comentario.Antoine F.
Tank was not 1/4 full as rep stated. I left the tank 1/4 full. More gas than in which I received itGABRIELA P.
El cliente no dejó un comentario.NEVA H.
El cliente no dejó un comentario.Dennis M.
Very professional and expedite in customer serviceCHARLES M.
El cliente no dejó un comentario.LAPETRA S.
El cliente no dejó un comentario.SYLVIA M.
The outside of the truck was quite dirty which made the windshield and side mirrors hard to see. Other than that it was a good experience with D&S.JEFFREY C.
El cliente no dejó un comentario.KEVIN P.
cab was clean, but windows were dirty.FRANK S.
It was the worse experience of my life. Never going to rent a uhaul again. Terrible customer service. Waited for an hour to get help. Then another hour trying to get the truck. I am very upset with your companyALEJANDRO R.
El cliente no dejó un comentario.CARLOS M.
Good and fast service Robert give me a good services!!!.david M.
El cliente no dejó un comentario.david M.
hours listed for location on site were incorrect. Staff was not on time for the actual hours causing a delay in our ability to get the resources that we needed timely and when staff arrived they had a lot of attitude. I will not utilize this location ever again.Erick B.
El cliente no dejó un comentario.Joseph E.
El cliente no dejó un comentario.JIMMY B.
El cliente no dejó un comentario.Damon P.
El cliente no dejó un comentario.Gabriel P.
El cliente no dejó un comentario.BERNARD M.
Location was closed 2 hours prior to posed time. Area looked a little sketchy and not well maintained. Had to use drop box o turn in vehicle.HUGO L.
El cliente no dejó un comentario.maryellen D.
I ordered 2 dozen furniture pads, and got home to find they were not in my U-Haul. I had to go all the way back to get these the next day and was given two bags. I assumed this had 12 in each as I ordered two dozen. As I packed up my items I ran out at 12. Missing one dozen furniture pads that I paid for. I'll be expecting a refund of that expense, but doubt I will hear back. Not to mention customer service never reminds you of key details such a filling the tank back to beginning level so you can up charge the gas price to an absurd level. I was also called by multiple people telling me different information each time.Michael P.
Daisy and Robert are really kind,they tried to help me by explaining some doubts, it is a very nice family business.I am sure that when I need to rent a truck again,I will be there.Laura M.
I was told I was getting additional mileage when I return the vehicle they charge me for that additional mileage for customer serviceRonald D.
My sistwr used this location and was satisfied with their swrvice. So i decided ti give them a try. Service was quick and they even let me check in early due to availability. Will rent from here again.ana S.
El cliente no dejó un comentario.LaMisha M.
El cliente no dejó un comentario.Margaret E.
El cliente no dejó un comentario.Maria S.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Paul B.
exelent service !Sabas S.
The young man was mean but not very pleasant. I felt as though I was bothering him by even coming in. Wasn't much better leaving.Tatiana C.
El cliente no dejó un comentario.Dina T.
Get an employee who shows up to work on time. Isn't Hung Over and/or obviously on drugs. Understands Customer Service. Doesn't threaten to cancel a reservation because it's â€œToo hardâ€ to figure out. Don't start with one customer and then try to start helping others because your transaction and reservation is all messed up as a result of U-Haul's poor internet service. Wear Deodorant!!Justin G.
Clean inside but dirty windshield and front of the truckStephanie Y.
Location was not advertised properly on street and difficult to find.Christina Z.
Gas tank had a hole i it. Very clean facility but small. Multi Task locationErika G.
El cliente no dejó un comentario.Luis S.
El cliente no dejó un comentario.andria G.
El cliente no dejó un comentario.Orlando N.
NICE !ISAAC S.
El cliente no dejó un comentario.Yolanda B.
El cliente no dejó un comentario.winston W.
Really helpful peoplenoah C.
El cliente no dejó un comentario.harry B.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.Jacquline lynn S.
Very disappointed. Facility was not open when I arrived and truck was not ready.Gloria H.
El cliente no dejó un comentario.Gilberto A.
El cliente no dejó un comentario.GERARDO P.
El cliente no dejó un comentario.CARLTON LAMONT R.
El cliente no dejó un comentario.blanca O.
El cliente no dejó un comentario.Luis Antonio G.
El cliente no dejó un comentario.Jose A.
Tell the truth if you have the truck or notCORAZON T.
I set up my appointment for 9 am to pick up equipment and the place was closed. The staff didn't arrived until 9:35 am. U-Haul used to be a great company now they just average in my opinion. I don't think I would use them again. I am very disappointed on the service I received I have used U-Haul for many moves, but this definitely left me not wanting to come back. I had a timeline to meet because I had movers coming in and they just messed up my whole moving experience.Julie R.
El cliente no dejó un comentario.guillermo Z.
Good customer serviceLloyd A.
El cliente no dejó un comentario.Stephanie Y.
I love the place, really helpful people working thereANA MARIA B.
El cliente no dejó un comentario.Ayham F.
Thanks for all the help !ERNESTINE L.
El cliente no dejó un comentario.ISAAC S.
El cliente no dejó un comentario.Melissa R.
El cliente no dejó un comentario.eloina A.
El cliente no dejó un comentario.Cindy P.
The location was fine the ladies that I dealt with were fine. The truck was a little dirty I noticed during the inspection the lady offered to clean it, but I was already delayed. I am however severely disappointed in U-Haul on foothill in Fontana. I made a reservation for 10/30/18 and pick up at 8am. They called on 10/30/18 at 7:15am (morning of pickup) to inform me that my reservation there was canceled and that I would now have to go to the Rialto location and pickup at 9. So the movers I hired to help stood around for an hour. Apparently I received a credit, but I haven't seen it and maybe it was out of there control (I don't know why), but I expected better customer service from U-Haul than canceling my reservation 45minutes before pickup!Matthew P.
Nothing to improve. Excellent overall. Servicio al cliente de excelencia.daniela C.
Maybe have all the sizes to view at the location. I had to guesstimate that the size truck I got would work since Tgere was not one at the facility.mellisa N.
El cliente no dejó un comentario.tonny L.
El cliente no dejó un comentario.kristy michelle F.
El cliente no dejó un comentario.jhoanna P.
El cliente no dejó un comentario.carlos A.
El cliente no dejó un comentario.Jose R.
You charge way to much i was so disappointed im sorry but i will look else where for uhaul services next time.joy T.
The lady was really nicepedro jose S.
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