Everything about the rental process went smoothly. I can't recommend anything that would improve it.
amy s
Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service for the U-Haul is very bad. The company tricked us. They will never filled out the gas , only give half tank and we need to return with half tank , which is always ended up filling out more . Yesterday I filled out almost full tank , I lost almost 60 CAD extra. When I talked to the customer care they told they have a policy not to return excess gas . I will never recommend to any one and this will be my last choice by me . Moreover we need to pay the rent for the truck and we need to pay 1.09 for 1 km which is killing. Very expensive and bad customer service. If you want keep your customers, kindly do something. For 220 km ( 132 miles) overall my expense was over 400 CAD. I paid for gas itself 110 CAD . Will never return.
Jobin TNew van, great staff
Christopher EStaff is knowledgeable and helpful, reasonable prices
Jeff YWe were delayed over 3 hours picking up our rental due to computer issues. High praise for the clerk Riley at this location. He was busy trying to help all the U-Haul customers AND look after the service station customers. He was left alone when the other clerk left at 6pm. Riley remained fantastic during a very stressful few hours. There should be an automatic credit to customers like myself who were delayed for over 3 hours!
Angie RThe service was great. The employees are helpful and polite.
Anne MNothing really...pick up and drop off were seamless
ANGIE TI reserved the van on-line but seemed to have to answer many of the same questions when I went to pick up the keys. The billing is somewhat confusing. My print-out from on-line looked totally different than the receipt I received when returning the van and had to call the 1-800 number to have the difference in cost explained and the employee even commented on how confusing the billing system is. D&M Service Centre were excellent!
Karen MDuane and Mike and their team are knowledgeable, helpful and friendly. I've rented from them three times so far this year and it's only February. They are my "go to" solution for Uhaul.
Rob BVery good staff & great service .
STEPHEN RDuane was great! He was friendly, knowledgeable and very helpful. He was great to do business with and I will be back for all our Uhaul needs!
Rob BStaff was very good & was great that they hocked it up for me .
STEPHEN RIt was a excellent service we received thank you
robin bService agent at the store was excellent.
Sherman HExcellent customer service!
Jeffrey YVehicle had strange odour. Vehicle cost was more than advertised.
Jaye SUHaul service was down throughout the system and a phone call had to be made thereby causing a considerable wait time on hold to complete the booking, this was by no means the fault of the location.
Glyn JNothing
Aaron CThe staff at this location are fantastic! Friendly and helpful. Always a great experience.
Robin B24/7 pickup would be nice.
Bradley WAvailability of dollies is not adequately tracked. We were able to request a dolly even though there were none at this location
Jonathan HKate was very helpful. Ill recommend the location to everyone.
Allen BVery helpful!
Debbie MStaff are always friendly and efficient, easier and cheaper to rent rather than own a trailer
Jeff YGreat prompt service and friendly staff.. made a hectic move less stressful...thank you
Timothy MAbsolutely nothing. The representative was very helpful and sympathetic to my concern. I would recommend this location to anyone!
claudine mThis location was fine, the overall rental experience was utterly terrible. I booked a 15 ft truck in Halifax for 10 AM on the 19th of Aug. I got a text the day before saying the vehicle would not be available. I called the provided number, waited on hold for a while and got a rep that told me the only option was either a 26 ft truck (stupidly big and expensive on fuel for my purposes) or a 20 ft one that would be available in Kentville NS (1 hour, 10 min from Halifax) and it would be ready for pickup on the afternoon of the 18th. I took the afternoon of work and had my daughter drive me the 70 min to Kentville. When I arrived there, this second truck was also NOT available! The rep on the phone provided no assistance other than to offer me another 26 ft truck at a different location again. Thankfully, Kate (the only bright light in this lousy service)at this location managed to convince another customer to free up their rented 10 foot truck. But this needed to be returned to Kentville after the move to Charlottetown, which wasted a Sunday morning. So, in the end, I had a truck that was too small, that I was forced to return, and cost more in fuel because of the unplanned/unnecessary two way trip. This was a truly awful experience, and I will try my level best not to rent with UHaul again. I'll tell my friends the same.
MICHAEL MThe staff were delightful.
KIRK HNo issues, professional service
Kevin PThe only other item, I would suggest is to provide a true representation of the size of the truck. I needed a truck to handle 18 feet, so I got a 20 foot. In the documents online it only gives the size of 20 x ?? x ??, so that is what I ordered, HOWEVER, as you know it is 17 feet, plus 3 feet over the cab. NOT what was needed but TOOOOOOO late to get a bigger truck. This cost me time and money and also, I was to take a trailer for U-Haul to NS and I canceled cause of the mess I was in.\ with the size issue. Thanks Robb
Robert HCustomer service was outstanding.
Shawn ONone , we’ll done
GUENTHER WStaff was friendly, process was quick. It was further away than I’d like, but no one else had vans available.
Gavin jThe staff is always super friendly and helpful!! Would definitely recommend them !
Julie BWe’re very helpful to get me sorted and completely under stood why I was so frustrated, my whole reservation got messed up and they’re the only ones that wanted to help… when I told the guys in the city they messed my reservation up all they said is “I’m sorry we cannot change your reservation” pretty poor customer service and I’ll never go back
Isaac GWhen I book id like t be able to tequest a yruck with the new comfortable seats and cruise control It made a huge difference Plus.. people should know how many gallons a truck uses per mile or kilometer. To budget for gas Thanks
MARY-ANNA DImpressed with the equipment and service.
Lysle AStaff are always pleasant, competent, and efficient.
Jeff YExcellent service. Quick and efficient. Friendly helpful staff.
Chelsey Eno issues, professional service
Kevin Pneeds to be automatic to offer help/assistance for disconnecting the trailer when dropping off
Wendy SNothing. All good. Great service.
Jamie MGreat service
KARL EGreat as usual
Adnan BGreat service and the worker was very informative to.
Whitney KNo improvements needed
Kevin PThe ramp on the truck I rented did not extend . Made it very difficult to load and unload a piano .
chris yExcellent service - easy transaction from pickup to drop off. Well maintained vehicle.
Wendy WI was charged an extra day when I was told anytime next day was ok. Return staff was cocky and said call head office.
Melissa RI wasn't told when i
Connor CI find your mileage rate too high and fuel economy brutal.
Paul T