El cliente no dejó un comentario.Andrea P. | Overall Experience
Customer Reviews for Danbury Self Storage LLC
(U-Haul Neighborhood Dealer)
Danbury, CT 06810
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: 9:30 a. m. - 4 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 10 a. m. - 4 p. m.
- 9/28/2022: 9:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We used Danbury Self Storage for over a year utilizing more than one unit. Everyone we dealt with in the office was wonderful. It was refreshing to work with your friendly and knowlegable staff. Thank you for an enjoyable experience! Mr. & Mrs. CorteseMargaret C. | Overall Experience
El cliente no dejó un comentario.Marilyn G. | Overall Experience
El cliente no dejó un comentario.Steve G. | Overall Experience
El cliente no dejó un comentario.ANTHONY N. | Overall Experience
The truck we rented at the location failed to provide me with the vehicle because the renter didn't return the truck as he/she was supposed. I had to wait for nearly a hour to go to a different location. Although it wasn't the Uhaul's fault, and tried the best, it take the store 30 minutes to get hold of someone in central office. They need to have the internal phone number that can be reached quickly. I was pressed with time!Masako D.
El cliente no dejó un comentario.Masako D.
El cliente no dejó un comentario.Julia T. | Overall Experience
Trailer was not able to connect to my light connection due to the connector on the trailer harness being 2 feet short. Had to find an auto parts store for an extension cable before I could tow it away.Robert K.
El cliente no dejó un comentario.frank M.
Staff on site were fantastic and made my experience easy, fast and comfortable.Chuck C.
Great representative in office. Will be back.Jens H.
Great experience people that worked for Danbury Storage and the people that also rented thereJohn H. | Overall Experience
El cliente no dejó un comentario.CHARLES F.
Said lights didn't work. Went to car dealer, after 100 dollar bill to check, dealer found nothing wrong with lights. The returned to location lights were fine. Lost a day and 100 dollars.Howard S.
El cliente no dejó un comentario.Leonard V.
El cliente no dejó un comentario.Juan N.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.scott H.
El cliente no dejó un comentario.Clifford C.
The representative was very friendly and helpful during the pick-up and check-in processes.Greg B.
I recommend this place with only one note of caution. It is unheated cold storage. The units got pretty damp and if you have lots of cardboard boxes they may not hold up well. Other than this one thing, the place was fine.Leonard P. | Overall Experience
Douglas was very helpful and timely in getting van ready , a pleasure to deal withPeter A.
An additional key drop off box on the other side of the toll bar, maybe next to the door to the office. If you miss it driving in, there is no sign after the toll bar to tell you where it is. If not a second key drop off box, at least a sign with it's location.JOSEPH K.
El cliente no dejó un comentario.FRANCISCOGABRIEL L.
El cliente no dejó un comentario.Thuan N.
El cliente no dejó un comentario.LAURA W.
El cliente no dejó un comentario.Eric O.
Douglas was polite and professional. We will use this location again!CYNTHIA T.
El cliente no dejó un comentario.STEPHEN F. | Overall Experience
Thank you to the friendly and efficient staff here. My experience had no room for improvement.CYNTHIA I.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.Anna R. | Overall Experience
Great experience and price!Marc W.
I reserved moving blankets and 2 dollies which were not there in bethel. Had to drive to danbury to pick up and return. I'm sure I'll have to pay for extra gas and mileage. Besides having to drive in opposite direction to get supplies . Very inconvenient. You really should adjust bill. Res# 23030650. firstname.lastname@example.org Mike DarcoMichael D.
Nothing needed. Great experience.Stephen F.
It would be helpful if uhaul would send the instructions for a contactless return in advance of the return. It's very frustrating to get to the point when you're about to drop your key off in the Dropbox only to find that you need to go back to the vehicle and take several photos. Why can't this info be provided in advance?Meagan C.
Pleased. Our possessions stored well even during a rainy spring & summer. The location has good air drainage and the relative humidity inside the unit remained low. Barry MortonBarry M. | Overall Experience
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.STEPHEN H.
Had some difficulty navigating the website but ultimately it worked out fineSeth F.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.John C.
Very good costumer services !! Very glad I found themAna D. | Overall Experience
El cliente no dejó un comentario.LUIS L. | Overall Experience
El cliente no dejó un comentario.Joni B. | Overall Experience
El cliente no dejó un comentario.Erica M. L. | Overall Experience
Great customer service! Love the mobile/after hours return. This was a great experience thank you!JULIE B.
great place you have there........anyone needing to store some stuff this is the place to go. give douglas a raise while your at it!Joseph M. | Overall Experience
Albeit I was there on a Sunday, but there was no one there. I dropped off using the mobile site. The location looks old and dated, which wasn't helped by the fact that it's almost impossible to visit due to construction on Newtown Road. Although above I said "clean and inviting" was "not applicable" - to be honest, all I saw was the parking lot. The parking lot was okay. The rest of it looked old with the exception of the office building. Although run by a non-branded U-Haul dealer, the buildings looked exactly like U-Haul storage facilities.Christopher D.
Your app and remote pickup procedure is awful. App didnt work and it took me an hour to pick up. Also didn't work at drop off. Luckily, you had a nice person to deal with at both ends that helped me out. I won't use u again unless there is a human there for pick up and return.Daniel S.
El cliente no dejó un comentario.Philip B.
Staff was very friendly and helpful. Made rental easyKATERINA J.
Nice service center and employeeROGER M.
El cliente no dejó un comentario.PATRIZIO T.
Good, professional, helpful and overall, humans.Francisco V. | Overall Experience
El cliente no dejó un comentario.Richard M. | Overall Experience
This is the second time that I’ve rented a unit from Danbury Self Storage and I would not hesitate to recommend to family and friends.Mike R. | Overall Experience
El cliente no dejó un comentario.SANDRA M.
Location access and limited products, but the personnel were helpful both in the yard and in the office.;Ghassan N.
El cliente no dejó un comentario.PETER F.
El cliente no dejó un comentario.Joseph G.
Everyone at the storage center at danbury was professional and friendly and very helpful. Answered all my questions and were always available. I highly recommend everyone to use there services.Theodore W. | Overall Experience
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.DIANE V. | Overall Experience
El cliente no dejó un comentario.Thomas F. | Overall Experience
Both staff members were very curious, friendly and kind.Paul G. | Overall Experience
El cliente no dejó un comentario.Ty J.
El cliente no dejó un comentario.Brenda R. | Overall Experience
The truck was fine but it was really a frustrating experience checking in on the app and I had to call someone (who was very helpful) in order to get the truck. Y'all need to make it more clear this is a remote pickup before 10am.Jennifer F.
El cliente no dejó un comentario.Brittany M.
I rented a truck one way to Vermont and had a very difficult time driving to my final destination because there was a little snow on the ground and the trucks tires were BALD! There were no chains in the truck so I had to wait for a friend to bring me sand and help me outLawrence P.
El cliente no dejó un comentario.Anuj S.
every thing was perfectMarinete P.
El cliente no dejó un comentario.Robin S. | Overall Experience
El cliente no dejó un comentario.Anthony G.
It was my first time using a storage facility, & Danbury Self Storage made my experience beyond great. Moving can be stressful as it is, especially when selling and buying are months apart! Every part of the storage process was dealt with professionalism & ease! My experience with staff, felt very relaxed! They accommodated my needs, & took time with questions, as well as showing me on-site storage units! I will definitely use Danbury Self-Storage again as well as Recommend it to friends and family :)Fernando A. | Overall Experience
Super friendly and helpful staff! Thank You!Gordon L. | Overall Experience
Upon picking up my items, we saw mouse droppings on all of our furniture. When I brought it to their attention, they apologized but did not compensate for the cleaning I had to do in order to disinfect all of my items.Andrea H. | Overall Experience
El cliente no dejó un comentario.Deborah P. | Overall Experience
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.JOHNWARREN F.
I was told I will be charged for a day If I returned it before 9:30 am on Sat because of an existing reservation but was charged for 2 days.VAMSHI C.
El cliente no dejó un comentario.Susan C.
Overall pleasant experience, good service, vehicle was in good condition. ¡Gracias!Matthew T.
El cliente no dejó un comentario.John P.
It's fine for a drop off location but it was a little confusing to know where to leave the truck and where the drop box was located. Perhaps if they have PICTURES like we are asked to upload then it would be less confusing.Donald N.
El cliente no dejó un comentario.Valdiney D.
The key returns box opening was smaller than expected. The almost did not enter into the box, would be helpful to have that looked at for future returns.Sebastian R.
El cliente no dejó un comentario.Russell R.
El cliente no dejó un comentario.Jackson B.
The place and vehicle was cleaned The sale associate was welcoming polite and very customer friendly Thank youOscar W.
Give the customer what they asked for on the reservation! Very unhappy this timeAnneMarie A.
Make sure customer is able to get all the info they need like lock box code before hanging up. App failed and rep should have stayed on the line to make sure the app showed me exactly what we needed. Made the process longer by 20 min since we had to call back and wait for a rep to help us.Sabrina S.
Pickup location did not have a bathroomROBERT H.
El cliente no dejó un comentario.Rejane Z.
El cliente no dejó un comentario.selly V.
The truck had a problem with one tire that I didn't discover until after it was loaded. The agent never saw it. It had a huge dent in the side that I had to point out to the agent and took a picture of. I got charged for damage to the tire, which is inexcusable.Thaddeus G.
El cliente no dejó un comentario.wendy R.
¡Excelente ubicación!Juan N.
El cliente no dejó un comentario.Adam G.
El cliente no dejó un comentario.INGRID S.
I can think of no room for improvement. The entire process was quick and easy.Jerry P.
Testing per AFMMichael C.
The salesman was excellent. He assessed my needs and was able to help me choose a bigger unit than I originally planned. The unit was clean and being able to just drive up made loading it easier.PETAROSE T. | Reservación
El cliente no dejó un comentario.Sonja P.
I was able to reserve a unit and move in the same day. The location is perfect and the unit is very clean.William C. | Reservación
Include a moving blanketLarry D.
El cliente no dejó un comentario.Jean T.
El cliente no dejó un comentario.John R.
Check to make sure the CHECK ENGINE LIGHT is off or assure customer there is NO problem.Judith R.
great serviceBryce M.
El cliente no dejó un comentario.MICHAEL S.
Price was not competitive with other places for same service.austin m. | Reservación
The facility was clean and the manager was very friendly and explained everything very clearly.Dana E. | Reservación
El cliente no dejó un comentario.Weimin Y.
El cliente no dejó un comentario.alison R.
El cliente no dejó un comentario.Stacey J.
Polite and helpfulLouis M.
El cliente no dejó un comentario.John W.
First nuisance- Called customer service to pick up a van that night. Went to the facility at 10:30 pm and was told the lady made my reservation for the following day. called customer service and she said she has another van for me at another location. I stated ill be there in a few hours to pick it up. Second nuisance- I got to the location at 510am. i took the selfie and 2 photos of my license to pick up the van. the website kept denying my request. Went on live chat with Joshua. He stated i needed a passport or to call contacts. I stated i drove up from NY (Now in CT) and i didn't have my passport but i have copy of it on my phone i can sen. He stated i couldn't use that and i had to have them call one of my contacts to verify my identity like a selfie and license wasn't enough. i told him its 5 o'clock in the morning, I'm not waking anyone up at this time for you to verify its me. he stated that i wouldn't be able to rent the van then. Mind you, i was on a tight time restriction for a scheduled appointment which i had to reschedule once already for their previous mistake. he kept stating i had to have someone to call. I eventually had him call my mother at 5 am and wake her up after she gets no sleep anyways from work. All of a sudden he states he needs one more contact to call. Are you serious? You just had me wake my mother up and want someone else to call. i stated to joshua that no one ever told me i needed a passport or to call to verify myself. He said yes we sent you an email which i told them U-Haul never did. so while on the chat i called customer service, and asked about this "email." Customer service stated to me they they indeed NEVER sent the mail. After all of this back and forth it was already nearly 6 o'clock. Joshua signed off his terminal in my face and never asked if i needed any more help. I drove to my location for the scheduled appointment and my job was cancelled due to my delay which was created by UHAUL. iI lost out on a lot of money and any future business.LUCIO L.
The unit was as advertised - thank you for the service!Carla C. | Reservación
El cliente no dejó un comentario.Siri C.
Everything went smoothly.Brian H. | Reservación
Staff was very helpful and courteous. I paid for a lock through the uhaul reservation but they said there wasnt a record of it. Had to buy another, but still charged. Unaware of the $25 admin fee.Jennifer L. | Reservación
The storage area is easily accessed and perfectly clean. The staff are so helpful and lovely, making the whole moving experience a little better. Highly recommend storing with themLINDSAY C. | Reservación
El cliente no dejó un comentario.teresa B.
El cliente no dejó un comentario.Ralph N.
El cliente no dejó un comentario.Antonello C.
they were ready and prepared for my arrival. very friendly as well.Fred A.
El cliente no dejó un comentario.Michael M.
I called U-Haul and spoke to a very nice associate. I had to postpone my move and also the storage unit. I do plan on calling back once I know the exact date of my move. Hopefully it will be soon.Dianne R. | Reservación
additional lighting outside the units would help.William K. | Reservación
El cliente no dejó un comentario.Craig M.
I was entirely satisfied with my experience at the Danbury Self Storage facility located at 2 Plumtrees Road. The unit was secure, well maintained, and easily accessible.ROBERT M. | Overall Experience
Filled a need nicely. Kind and friendly staff.Tim H. | Overall Experience
Friendly and helpful service.NANCY L. | Overall Experience
All goodJASON H. | Overall Experience
The lights are somewhat hard to find on indoor unitsAaron F. | Reservación
very niceENIO A. | Overall Experience
El cliente no dejó un comentario.Anibal C.
El cliente no dejó un comentario.Michael A.
The mobile experience was beyond awful and I will tell anyone I know that is moving to make sure they pick up their rental from a person so they don't have a headache.Meghan O.
Owner was very pleasant. My plan changed and I needed to cancel the uniit for now. When ready, I will call them again.Privacy R. | First Impressions
Guy at counter was EXCELLENT and explained everything so well. Did not expect such a high level of service.Privacy R. | First Impressions
Didn`t realize what type of storagePrivacy R. | First Impressions
I ended up not needing storage. But the service I received was excellent, if storage needs arise in the future I would contact them. -IsaacPrivacy R. | First Impressions
At first it was very good. My code would not work later, that was poor, after hours call agent gave an emergence code. That part, very good. Agent in the am was rude. Onsite manager fixed it.MELINDA S. | First Impressions
Process was very easy and assistant manager was great to deal with!Privacy R. | First Impressions
It was finePrivacy R. | First Impressions
the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.VICKIE S. | First Impressions
Service was good.Privacy R. | First Impressions
Easy process, Angelica was very friendly and answered all of my questions and concerns.MATTHEW K. | First Impressions
We rented a storage unit and truck from this facility and both people that we worked with were great!Privacy R. | First Impressions
The service was excellent. The person who helped me explained everything to me in detail and was very helpful in directing me to the storage unit.Privacy R. | First Impressions
Very happy with everything.Privacy R. | First Impressions
Very friendly staff but the light in the hallway is broken so it`s very dark where my unit it. Staff said it would be fixed but it`s not.Privacy R. | First Impressions
The person I Talked, helped me and was very nice. I recommend to others. GraciasPrivacy R. | First Impressions
The woman I worked with was very kind and showed me everything I needed to see and answered all of my questions perfectly. ¡Gracias!Privacy R. | First Impressions
It was raining and there was nothing to lead water away from the front of storage facility. So our furniture got more wetter than was necessary.Privacy R. | First Impressions
Very easy and smooth process.Privacy R. | First Impressions
The process was very smooth.Privacy R. | First Impressions
Great customer service, very impressed with the gentlemen named Douglas who serviced me.Privacy R. | First Impressions
Clean, easy access. Really appreciated that the staff deliberately picked a unit I could easily get to with the 20` rental truck!Privacy R. | First Impressions
Very helpful staff. Let me into facility and unload prior completing check in.Privacy R. | First Impressions
The staff was very efficient and pleasantPrivacy R. | First Impressions
Good customer service - facility was clean and well lit.Privacy R. | First Impressions
BuenoPrivacy R. | First Impressions
Employee was helpful and professionalPrivacy R. | First Impressions
Was not able to utilize reservation. Unit was never visited or usedPrivacy R. | First Impressions
I think price a bit highPrivacy R. | First Impressions
I think price a bit highPrivacy R. | First Impressions
I would recommend it to others. The sales associate was very nice to work with . Cost was a little high but they have a clean and well maintained facility and their staffs are exceptional.Privacy R. | First Impressions
The girl was very nice! Clean unit and great location.Privacy R. | First Impressions
they were very nice but the snow storm was one reason for cancelling and the other was the administration fees for storage unit...I thought 6.95 was the admin. fee? why were they charging more money?Privacy R. | First Impressions
Very accommodating, hours are a bit inconvenient.Privacy R. | First Impressions
The process of renting was easy, the office workers were nice and professional. The unit was very clean and as advertised. It was a pleasant experience.Privacy R. | First Impressions
Angelica was very professional plus friendly too. She thoroughly explained the rental contract and was reassuring that my rental experience would be a good one.Privacy R. | First Impressions
Great clean space, easily accessible from 84. Only issue was I was given incorrect address but aside from that I would give them an `A`Privacy R. | First Impressions
Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.THOMAS D. | First Impressions
The staff was amicable and super nice. The storage units were clean and easily accessible.Privacy R. | First Impressions
Employees friendly and very helpful with the rental process all of my questions were answered. Very professional employeesPrivacy R. | First Impressions
The experience was really good. The sales lady was kind enough to check me in even after the closing time of 5PM. Very happy with the price and storage space.Privacy R. | First Impressions
Indoor unit clean, no insects/debris on floor, lighting not great, inside climate not well controlled.Privacy R. | First Impressions
Associate at the storage facility was very helpful and understanding he made my transaction easy and stress free.Privacy R. | First Impressions
Danbury Self Storage is one of those few places that employees go above and beyond to do their work with excellence. From the maintenance guy to the manager everyone is so great.Privacy R. | First Impressions
Clean and bigger than expected.Privacy R. | First Impressions
Friendly, helpful staff.Privacy R. | First Impressions
Unit was clean and as expected.Privacy R. | First Impressions
BuenoPrivacy R. | First Impressions
The person who greeted me and did my paperwork at the facility was personable and very helpful. He went out of his way to help us find our unit which was at a different site nearby.Privacy R. | First Impressions
Quick processing. Explained all the steps clearly.DEBASHIS S. | First Impressions
Easy to reserve online.Privacy R. | First Impressions
Smooth reservation and move in paperwork process.Privacy R. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!