Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Randy was very welcoming and assisted me with the items I needed to make my move much easier. He got me my moving truck in a timely manner.
Guy Gregory
Rating:
5.0
Customer did not leave a comment.
James Webb
Rating:
3.0
Their hours are limited for drop off
TIMOTHY Coffey
Rating:
3.0
Excellent customer service was experienced. location and equipment conditions were ok nothing special
Robert Sharp
Rating:
4.0
Location closed at drop off. Easy to find and access and drop off equipment.
Donald Patch
Rating:
5.0
Customer did not leave a comment.
Phillip Summers
Rating:
5.0
Customer did not leave a comment.
David Hill
Rating:
5.0
Customer did not leave a comment.
Robert Maki
Rating:
5.0
They took the U Hual van a day early and were very accommodating. I was able to leave the key in a drop box and get back to unpacking in my new home
Peter Silva
Rating:
5.0
Customer did not leave a comment.
Nicholas Allender
Rating:
5.0
Customer did not leave a comment.
Joe Beavers
Rating:
5.0
Customer did not leave a comment.
Bruce Wing
Rating:
5.0
Customer did not leave a comment.
Shane Hendrix
Rating:
3.0
Not as friendly and helpful as the one on Colorado Blvd, here in Spearfish.
Nick Gale
Rating:
5.0
No e
Don Ell
Rating:
5.0
Customer did not leave a comment.
Kelvin Lower
Rating:
5.0
Customer did not leave a comment.
Lighthouse Const Berns
Rating:
5.0
He was extremely helpful. I would definitely rent from this location again.
NOREEN SUNIGA
Rating:
5.0
Customer did not leave a comment.
Shane Hendrix
Rating:
5.0
I dropped it off after hours
Kenneth Cihak
Rating:
5.0
Very prompt at efficient at our drop off.
Diane Sparks
Rating:
5.0
Customer did not leave a comment.
John Mossefin
Rating:
5.0
Customer did not leave a comment.
John Mossefin
Rating:
5.0
Couldn't have asked for a better experience. Drop off was quick and easy. As with the pick up location the personnel in Spearfish were on the ball and made it as simple and convenient as possible.
Timothy Stirens
Rating:
5.0
Customer did not leave a comment.
James Wagner
Rating:
5.0
Customer did not leave a comment.
Erin Septka
Rating:
3.0
Customer did not leave a comment.
Dawn Baker
Rating:
5.0
Customer did not leave a comment.
Kip Kuroski
Rating:
5.0
Customer did not leave a comment.
Jeff Manke
Rating:
5.0
Customer did not leave a comment.
Kevin D Hockenbary
Rating:
3.0
I did not expect anyone to be at this location when I arrived the morning of a snow storm, but they were and check-in went very smoothly.
Jerry Hertaus
Rating:
5.0
Customer did not leave a comment.
LEONARD BREN
Rating:
4.0
It was fine - I did only use one package of blankets so probably should have had a $5 credit. No big deal.
Marvin Doering
Rating:
5.0
Customer did not leave a comment.
Grant Wellford
Rating:
3.0
Customer did not leave a comment.
Tye Johnson
Rating:
3.0
Customer did not leave a comment.
Heather Cook
Rating:
5.0
I’ve worked with them before and they were absolutely helpful and accommodating. Blankets in the truck to cover things and very clean.
Jackie Bair
Rating:
5.0
Customer did not leave a comment.
Jose Siordia
Rating:
5.0
Customer did not leave a comment.
Douglas Schroeder
Rating:
4.0
Customer did not leave a comment.
steve deitsch
Rating:
5.0
Customer did not leave a comment.
Dan Contonis
Rating:
5.0
Customer did not leave a comment.
Tammy Soulek
Rating:
5.0
Customer did not leave a comment.
AARON JORGENSON
Rating:
2.0
The business was closed, and not to open for several days. We had an emergency and there was no emergency number to respond to
CHAD ROGERS
Rating:
5.0
Customer did not leave a comment.
RuthE White
Rating:
5.0
Very user friendly and easy to pick and drop off
Sean Badwound
Rating:
5.0
Customer did not leave a comment.
Michael Evans
Rating:
5.0
Customer did not leave a comment.
Christian Hargraves
Rating:
2.0
Make sure the vehicle is drive able and alignment is right and that there is washer fluid for window. Also become more knowledgeable about the insurance offered through uhaul.
Donna Antuna
Rating:
5.0
Customer did not leave a comment.
Michlene Holwell
Rating:
5.0
Very helpful!!
Jeff Gottfried
Rating:
5.0
Nice people.
Bob Kalges
Rating:
5.0
Customer did not leave a comment.
deon bloomenrader
Rating:
5.0
Down to earth, thorough and highly efficient.
William Wilts
Rating:
5.0
Customer did not leave a comment.
Gregg Fredrick
Rating:
4.0
Customer did not leave a comment.
Thomas Templeton
Rating:
5.0
Customer did not leave a comment.
Curtis Brands
Rating:
5.0
Website
Wayne Bates
Rating:
5.0
Very well run shop, extremely courteous and helpful.
William Wilts
Rating:
5.0
Customer did not leave a comment.
Michael Clinch
Rating:
5.0
Every thing went very well. Thank you.
Philip Reynolds
Rating:
5.0
Customer did not leave a comment.
Myron Compton
Rating:
5.0
Very helpful and courteous.
Steven Kappes
Rating:
5.0
Customer did not leave a comment.
GARY SIMMONS
Rating:
5.0
Customer did not leave a comment.
Tracy Graves
Rating:
5.0
Very knowledgeable and friendly service
Aaron Schafer
Rating:
4.0
There are lots of places to part the truck and easy to find, just off the interstate.
BRYAN MARTIN
Rating:
5.0
Customer did not leave a comment.
Lise Smith
Rating:
5.0
Customer did not leave a comment.
SCOTT POMERENKE
Rating:
5.0
Customer did not leave a comment.
DARLENE POMERENKE
Rating:
5.0
Customer did not leave a comment.
Dixie Varns
Rating:
1.0
The truck wasn't there when I went to pick it up. Had ti drive an hour to get it.
Nathaniel Sorey
Rating:
5.0
Customer did not leave a comment.
LeeAnn Burrer
Rating:
5.0
My attendant was very helpful and cared about the maintenance of the equipment.
TROY NYLE THOMAS
Rating:
4.0
Customer did not leave a comment.
David Belmonte
Rating:
5.0
Customer did not leave a comment.
Stephen Bruce
Rating:
4.0
Tires on auto transport were under-inflated by 15 psi; Mud/dirt on floorboards of the 26' truck; if the storage area of the 26' truck had been swept, it was not well done.
Timothy Babbitt
Rating:
3.0
Customer did not leave a comment.
Lionel Richardson
Rating:
5.0
Customer did not leave a comment.
Kevin Shockey
Rating:
4.0
Customer did not leave a comment.
Doug Kaufman
Rating:
1.0
I reserved a trailer in rapid city a week+ prior to needing it. The day before I needed it, they told me they didn’t have it any any of the 3 locations in town and I would need to drive an extra hour/50 miles both ways. They refused to drive the trailer down to rapid city, saying they couldn’t do that, even though it was their mistake, not sure if it was a clerical error, or what. Poor customer service.
Jasmine Peiper
Rating:
4.0
Customer did not leave a comment.
Kevin Whitelock
Rating:
5.0
Good customer service
Robert Ellis
Rating:
5.0
Customer did not leave a comment.
Thomas Myers
Rating:
5.0
Customer did not leave a comment.
Chris Anderson
Rating:
3.0
truck was not swept out and key pick up instructions were unclear
Rocky Rardon
Rating:
5.0
Customer did not leave a comment.
Jessica Johnson
Rating:
3.0
The instructions on what to do with the dolley and blankets was not clear. UHaul assumes that all people like to do online reporting, checking in, etc, which is not my case. I prefer to have someone to speak with and have them look over everything. I don't like standing in the cold having to take pictures.
JEAN HAZEN
Rating:
5.0
Owner was extremely knowledgeable and friendly. Will definitely recommend.
Renee Snyder
Rating:
4.0
The interior of the truck was a little dirty, like the last people used it on a muddy day. But overall, very good service and happy that I was able to pick the truck up and return it on a Sunday. Thank you.
Dawn Hunter
Rating:
3.0
Customer did not leave a comment.
Mitchell Moe
Rating:
5.0
Customer did not leave a comment.
JOHN SCANLON
Rating:
5.0
Customer did not leave a comment.
Michael Riley
Rating:
5.0
Customer did not leave a comment.
Sean Merchen
Rating:
3.0
seed shells in glove compartment & passenger floor mat was dirty.
Magnus Meier
Rating:
5.0
Randy is a great representative for Uhaul. He went out of his way to assist with an unrelated issue to get us on the road. Nice guy to talk with too.
David Espinoza
Rating:
3.0
Give you he hours available online.
Teresa Adams
Rating:
5.0
Customer did not leave a comment.
RICHARD CHADWICK
Rating:
2.0
I was charged almost $100 for insurance that was added but I wasn't asked whether I wanted it added..when I noticed it later and discussed with customer service..they said they couldn't do anything about it...