Customer Reviews for CWSS Strathmore
(Distribuidor de U-Haul del vecindario)

118 comentarios

302 Canal Blvd   Strathmore, AB T1P0C4

(403) 814-0157

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 3:30 p. m.
Horario especial
  • 12/24/2021: 9:00 a. m. - 2:00 p. m.
  • 12/25/2021: cerrado
  • 12/31/2021: 9:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(403) 814-0157

302 Canal Blvd
Strathmore, AB T1P0C4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 3:30 p. m.
Horario especial
  • 12/24/2021: 9:00 a. m. - 2:00 p. m.
  • 12/25/2021: cerrado
  • 12/31/2021: 9:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Harbir B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
3.0

The first reservation I made u haul called and tried to turn my 24hr reservation into an 8 hr reservation, in other words they tried to collect 3 times the daily rate on one truck... This is a greasy rental trick, they used the reason as "it was an end of the month policy as lots of people were moving and they were just trying to be helpful". Next I decided to use the contactless pickup method, and the required calling to contacts to "verify" me... Yet they already have my driver's licence and credit card, this step was absolutely unnecessary, and a waste of time, they asked my wife and brother if they knew I was renting a U-Haul tonight. Hopefully this review will actually be seen and considered as I've rented uhauls for the past 20 years, and this was by far theost convoluted experience I've had with them, next time I might just use Herc Rentals, or Penske.

Shaun Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

james M. 
Clasificación:
1.0

Staff member was rude and abrasive. I booked online and paid online but she called me back and said that I owed $16 more dollars. I asked why she said she could tell me but that's what the system said. I said as I booked online and paid the rate there if she couldn't tell me what the $16 was for I wouldn't be paying it, she then told me to bring the vehicle back immediately or she would call the police as it would be called in stolen. What horrible customer service. I will NEVER rent from you his location again. The truck itself was fine but the gear shit was sticking and very tough to get it in park. But overall very poor experience enough to make me never want to rent uhaul again.

Ryan K. 
Clasificación:
5.0

Super great, friendly and helpful customer service!

Karen B. 
Clasificación:
5.0

Your policy of not renting truck for more than a 24 hour period is redicilous. It made our moving experience extremely difficult. It does not take 7 hours for 2 people to make a 4 bedroom house. I think you may want to reconsider that policy

carolle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winifred A. 
Clasificación:
2.0

Don't allow a customer to rent a truck at a location saying its available to be rented on a one way trip and then force the customer to find out the truck needs to be returned back to the location and charge the customer more money for the trip back to the location (the location being 31 miles away)

Robert G. 
Clasificación:
5.0

No complaints at all! Staff was extremely friendly and helpful, provided a hassle free pick-up and drop-off in timely fashion.

Nolan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod W. 
Clasificación:
5.0

The representative was super friendly, helpful and polite.

ROBERT R. 
Clasificación:
1.0

The truck was so dirty, had zero oil in it, when renting a truck I expect it to be cleaned and well maintained, and especially sanitized during all this covid, I am very disappointed that none of the above was done. The staff was very nice. But the condition of the truck was beyond poor.

Crystal G. 
Clasificación:
4.0

Front drivers tire low air warning on at pu. I had to put in air twice. Other then that truck clean and in good shape New staff at location very helpful and courteous and as quick as system allowed them to be. Good job ladies

JEFFERY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rew J. 
Clasificación:
3.0

I had nothing against the Strathmore location. But it was an inconvenience. It was really out of my way.

Dallace J. 
Clasificación:
1.0

Have the stuff ready at the location they order online instead of telling the customer they have to travel way out of there way to get the haul truck on the day they need to move there furniture etc.. also being charged for something extra on my credit card that I cancelled plus extra charges which isn't right .. very very disappointed

Patrick G. 
Clasificación:
4.0

The vehicle was fine . The prices were fine. However the service was lacking. The agent never left his desk the entire time I was there except to come out to tell me I had left a window down on my personal vehicle which was appreciated. He never came out to the vehicle when I picked it up or when I dropped it off. Customer service is lacking and I personally have been in the customer service industry for over 45 years so I think I know what to except.

Tim W H. 
Clasificación:
1.0

The person I dealt with was very hard to understand and even though I specifically repeated what he told me numerous times to double check that I knew what I had to do, he gave me the wrong information. That's frustrating when you have people waiting to help move you and then a specific time you have to be at the new place by. His instructions were not even close. The office was not open as I was picking up early. Someone else showed up and had nothing positive to say about this person in the office either. I am sure that a lot of business is lost because Of this person. I will only go in to buy boxes I need for my move from the person that works weekends. Very disappointing experience.

Kerri D. 
Clasificación:
1.0

I had reserved a truck for Calgary months in advance. Little did I know that a reservation with UHaul is more a list of your hopes and dreams not an actual reservation in the traditional sense. No one at UHaul during my previous phone calls had explained that you may or may not get your truck on moving day. We had to drive an hour to pick up our truck only to find the battery dead. We ended up needing a trailer on moving day. Another location secured a trailer at yet a different location but when we got there it was gone. If choosing UHaul be warned!

Joe S. 
Clasificación:
5.0

Although, booking and pick up were easy and staff were somewhat help full even though they were busy with another customer and issues with their rental truck. Return was a horrible experience

Shane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
5.0

I struggled to book online, the young man working there was very helpful. Great employee to have. I booked through this location and returned here

Leanne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Everything was exactly what I had hoped for. I can't think of anything to improve.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

They were late. And the sales rep was supposed to call but didn't. I ended up calling to see where they were. This part seemed incredibly unprofessional and set us off on a bad foot to start. Luckily the crew was incredible, so that saved it for me.

Keith W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
1.0

It was the worst experience we have ever had. The app for pickup was the most unused friendly we have ever seen or used. The customer service people were very unhelpful.

alex A. 
Clasificación:
5.0

The fellow at Strathmore extremely helpful, Personable, and great to deal with. We will use this facility again.

danny S. 
Clasificación:
1.0

I reserved a 10ft truck, I had no choice but to leave with a 26ft truck. And those take way more gas. Uhaul let's me down every time I make a reservation. I hate using them.

katrina emmy N. 
Clasificación:
1.0

It took 3 days for the truck to be processed that I returned it which then caused a delay on my return of deposit. I was told by the person working my refund would be over 45$ And I got the receipt saying I was getting 18 dollars and I was charged per kilometre that I drove which was only in town and was supposed to be a set rate! I also was never told about the promotion for new customers the day I went. I purchased a locker for 1 month and a truck rental. I went in the next day to return truck and ask about promotion and there I was told I have the next month free for storage which I do not need! I would have preferred the free truck rental

linda L. 
Clasificación:
1.0

The pick up and drop off process was terrible. There was only 1 person working - and it was very busy being the first Saturday of the month. The person working was very flustered and was having a hard time getting everyone set up. I am not sure if the system was slow or if he just was not properly trained. We had a 10am pick up time and it took just shy of 1 hour to get our truck. He has a hard time navigating the system for sure - took awhile to even find our reservation. Drop off was also a headache as we came back to drop off our truck at the scheduled time of 4:00pm and no one was even in the office - a note said back in 15 minutes - so we waited and he did not get back until 4:30pm. So frustrating when we made sure we were back on time. He was again very flustered and was having issues with the system. Just very disappointed - there should be more staff on the weekends, especially at the beginning of the month. He was also not wearing a mask at pick up or drop off and did not wipe down the debit/credit machine one time even after multiple people used it at the time of pick ups.

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sahil V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valarie P. 
Clasificación:
5.0

Absolutely perfect experience. Thanks ladies!

jollene A. 
Clasificación:
5.0

Fast and very friendly

Seamus B. 
Clasificación:
4.0

install winter wipers on Canadian rentals.

Terence B. 
Clasificación:
3.0

We were charged an extra days fee for dropping off the truck. The truck ran out of gas due to there not being enough gas for the trip hence the late delivery. My poor mother in law had to drive me 40 minutes so I could buy a jerry can and fill it with gas so I could return the truck. If this is standard practice to hand someone a rental vehicle with not enough fuel for the trip I call that price gouging. It was extremely frustrating and the lady we spoke to in strathmore was less than accommodating. One star given because the truck was awesome. Will not be using uhaul ever again.

andrew L. 
Clasificación:
5.0

Thank you for the wonderful experience!

Rhonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAHRLYNE K. 
Clasificación:
5.0

It is good as it is.

oleksandr P. 
Clasificación:
5.0

El cliente no dejó un comentario.

musenga S. 
Clasificación:
5.0

Nothing, your staff is excellent

Cindy R. 
Clasificación:
5.0

The staff member who helped me with the rental was kind and professional and made sure I had every thing in needed for the rental. Based on the superb service from the rental clerk I would totally recommend this location to friends. Thank you again Christine

Christine W. 
Clasificación:
5.0

They were very helpful and considerate. I would recommend them to anyone needing a Uhaul.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

hughie W. 
Clasificación:
5.0

Excellent service. Clean area and trailer. Ty

Joe-Anne E. 
Clasificación:
1.0

Training

Kimberlee M. 
Clasificación:
5.0

Excellent service!

Daniel W. 
Clasificación:
1.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

I had booked furniture pads and a furniture dolly on my rental, both items were not available at that location nor did she offer bubble wrap as an alternative. The back of the truck was full of dirt, so much dirt you could see foot marks. The least she could do is sweep it.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed S. 
Clasificación:
5.0

CWSS Strathmore personnel was friendly

Benjo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

curtis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim G. 
Clasificación:
4.0

Experience was fine at this location and with the rental.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad P. 
Clasificación:
2.0

1. The website allowed me to reserve a trailer that wasn't at the site I requested. So UHaul had to call me and change the location and the trailer available. 2. The reservation was for 9 am, but the site wasn't open until 10 am so I had to waste 1 hour waiting for it to be opened. 3. No where in the reservations did it say the deposit was 60$. Yes it was returned when I brought back the trailer but how about a warning? 4. The trailer had a broken plug. At least the admin on site had a replacement because there were no other trailers.

Jason L. 
Clasificación:
3.0

El cliente no dejó un comentario.

curtis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

The drop-off location for the trailer was excellent. The staff were very helpful.

pat O. 
Clasificación:
5.0

The vehicle should be full of fuel when picking up. That way I could return it with a full tank and only pay for the fuel I actually used.

Ian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

darren P. 
Clasificación:
4.0

Staff are helpful and accomodating, much appreciated!

Shannon S. 
Clasificación:
1.0

The truck was not fully functional, the hood latch was broken, therefore the fluids had not been topped up, and the drivers side wiper was not functional. On a slushy day, it made for a very unsafe drive. The staff at CWSS Strathmore failed to do a pre-trip inspection with me.

Richard W. 
Clasificación:
5.0

Require a less convoluted check in process

Nathan R. 
Clasificación:
5.0

Everything went smooth and had awesome customer service! Helpful and friendly and quick!

tracy O. 
Clasificación:
3.0

Better location

Jason G. 
Clasificación:
5.0

nothing...i like the system...perfect

michael S. 
Clasificación:
5.0

Joanne was the best ever!!!! Thank for all your help! Rolfe

rolfe J. 
Clasificación:
3.0

Cargo part was not cleaned out when i got it. When i got to my destination to load I had to sweep it out before i could load it. I was unable to get a Uhaul van closer to my destination which led to me paying more for kms and gas. when i drove by the cereal location there were 2 of the units that i was looking for there. I tried calling that location and left messges but never got any returned calls.

clint J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULEIN C. 
Clasificación:
5.0

AJ is a fine young Man to deal with.

hughie W. 
Clasificación:
4.0

Everything was great except the pricing, the trailer was advertised at $19.95 a day I added insurance for $10 a day. I only rented the trailer for one day but my bill was $99?? Dean

Dean P. 
Clasificación:
3.0

I returned my uhaul at 1150 am November 14th 2019. I have recieved calls asking when I'm going to return the uhual that I have already returned. Am I going to be charged extra because the guy couldn't return the uhual in a reasonable time frame?

Jenelle M. 
Clasificación:
3.0

There appeared to be slow computer link which delayed my check in and check out.

dale G. 
Clasificación:
4.0

Clean, well managed welcoming location. Would come back for rentals in future, when this area is closest.

trina E. 
Clasificación:
1.0

HORRIBLE CUSTOMER SERVICE!!!!!

Surindee M. 
Clasificación:
1.0

have an experienced office staff, that knows the system, can speak English , and at least have the owner have a back up plan instead of leaving a new staff member with one days experience on there own, while he goes out of town on holidays , very frustrating, did not give me any time to finish the task I had to do , in my time frame

mike F. 
Clasificación:
2.0

Never got damage back

Chris P. 
Clasificación:
1.0

the owner said he checked the gas this morning before we got it it was on empty , the sheet said it was on 1/4 tank.

Alex D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K. 
Clasificación:
1.0

Have the truck outside of the gated facility for 24 pickup. Ensure the correct confirmed size of truck is on the rental is there.

Deb B. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
5.0

Kim was most accommodating.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
3.0

I know a return is not revenue generating but the gentleman that I met with seemed disinterested in providing any help beyond giving a receipt for the return which I guess is OK. I asked where he wanted the dolly dropped off and he motioned to an area of the lot but did not assist even with backing into the area or unhooking. Perhaps the fellow in Winnipeg set the bar so high with his service that I was expecting helpful friendly service instead of being an interuption of his day and a short delay on him going on his break. If the place opens at 11 AM I thought a break at 12:15 already a little odd.

robert S. 
Clasificación:
5.0

Kim was very plesant and helpful, and accomidating.

John.kaitlin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ravi A. 
No se han enviado comentarios para esta ubicación.

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