Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

3,137 reviews

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Location Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

While I was very pleased to have been able to rent this truck on the busiest day of the month for U-Haul, I'll offer some observations... The exterior of the vehicle was pretty dirty and the interior, while passable, clearly had not been well-cleaned in some time. Additionally, the truck had a large number of scratches (interior and exterior), paint abrasions, and small dings, yet many had not previously been ID'd or marked with a the U-Haul "X". There were far too many of these to document by photo. I felt as though the staff was probably aware of this and I ended up taking a video pointing out all these unmarked damages just in case.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Nothing everything was perfect!!!

DYANNA R. 
Rating:
4.0

Need to improve the location.

RODULFOVICTOR M. 
Rating:
3.0

You charged me $15 for cleaning but did not give me a clean trailer. On top of that your website says your open until 5pm. No one was there. You need to update your website

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
1.0

The receptionist is not helpful. She put my call on hold for so long and never came back . She is so rude.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
1.0

This uhaul over charged me for my rental. I traveled 29 miles they charged me $160 I got a quote online for $67. They also told me that they have to put down the price for 50 miles which was $167 but they wont charge for that if its under 50 ot was under 50 and I put in more gas than was there before. The check in lady told me I used 29 miles. I went from Antioch ca. To Pittsburgh ca and back. I want to file a formal complaint about this uhaul agency.

Rachel G. 
Rating:
1.0

2nd time ordering a Uhaul from this location and both times I order dollies and furniture pads and both times they do not have them available and say that I never ordered them. My invoices get manually adjusted to reflect different requested times (last time I requested 8 hours and they gave me 7 instead) and the attitude of the staff are horrible. Equipment is old and the sensors were on in the trucks (15% of oil left and tire sensors). Save yourself the trouble and look for another location. Even if it means traveling a bit further to pick it up.

Nick R. 
Rating:
1.0

Promised truck was not available, I had to use a smaller one and get rid of items I was planning to keep for my move. Will be recommending Penske to anyone that asks about a move.

AARON F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
4.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Trucks battery died and it took 1/2 days to get service. I was stranded and had no food or water. I was still charged. I did report it though Too tired to dispute the issue.

Steven T. 
Rating:
5.0

No charge for in person check in

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH K. 
Rating:
5.0

No comments at this time

CRAIG E. 
Rating:
5.0

Customer did not leave a comment.

HOWIE M. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Ashley was very helpful and an asset to your company .

eileen P. 
Rating:
4.0

Customer did not leave a comment.

Jay Scott T. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS R. 
Rating:
3.0

I had the 24/7 truck share option. The truck was not available at the time I was guaranteed. Waited over 30 minutes for the business to prep the truck and received a your truck is ready for pick up after calling customer service.

Jesus P. 
Rating:
4.0

I had to go to 3 locations to pick up my truck but once I got to this location Ken and his staff were great.

GLORIA G. 
Rating:
4.0

Returning my me rental via mobile was a little confusing. There are two links presented for returning the vehicle. One that tells you the steps and one that actually lets you upload pictures and return your vehicle. The first link should direct customers to use the second link.

Adria S. 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
3.0

Stay open for normal business hours. The $20 late check in fee is out of line. I drop off at 5 o'clock, normal business hours. The $50 cleaning fee is out of line. $50 to sweep out the truck is unfair. You charged me $70 for extra charges, $25 for fuel, I only drove 15 miles. That is unfair charges That's 5 gallons of gas that would get me 75 miles. Your company is unfair and taking advantage. I will be leaving comments on all social media. You people are crooks.

JHONNY S. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

Ernan C. 
Rating:
5.0

Customer did not leave a comment.

Lyndon M. 
Rating:
1.0

We were running late and never got a call to confirm if we still picking up our U-Haul. So they gave it to someone else. Horrible communication.

Dominic C. 
Rating:
5.0

Go Brian great employee

Vincent M. 
Rating:
5.0

Brian was so helpful and so pleasant to work with, he was considerate and went out of his way to assist me with disconnecting equipment and completing the return process

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

Salvador Constan M. 
Rating:
1.0

Horrible vehicle. First one had all the engine lights on so we turned around d and went back to get a different truck. It was do dirty with animal hair and just general grossness that we didn't even want to touch anything. The back smelled like a dead animal also. It drove like it was going to die any second so we were scared we wouldn't make it from point A to point B. Location of the place was in a residential area and a dump...was so dirty and gross. I was told it would be $53 a day after taxes but was charged $73 which is unacceptable. We've used uhaul a lot and after this probably won't use again for awhile..definitely not this location.

Kristina M. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
4.0

I booked a 15 footer u haul but I got a 10 footer instead. Time was critical for me so we ended up renting another 20footer from another location.

FRANCISCO J. 
Rating:
4.0

Customer did not leave a comment.

ALI A. 
Rating:
4.0

Customer friendly. Service delivered as promised.

Lillie C. 
Rating:
2.0

The inside of the cab was very dirty and sticky when I picked it up, but you still charged me for cleaning it afterwards, even though i reported it during the pickup. The back of the truck also leaked and water got into several of my furniture items. If you hadn't charged me for the cleaning, I wouldn't care as much, but you did, and I want my $50 returned.

Lucas B. 
Rating:
5.0

Ann was very helpful and professional at resolving a billing issue.

Jose M. 
Rating:
1.0

Make sure the reservations are CORRECT in the system

TRACY W. 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
1.0

Somehow computer error caused my reservation to be all wrong. My credit card had already been charged and everything. Instead of finding a solution I was told by the representative there was nothing she could do. the Manager got on the phone and started talking over me. Not listening to my concern at all. I ended up hanging up because they were so unprofessional. I will never be returning to that location and I'm going to make sure to leave a review with my full experience so that no one has to ever deal with that level of unprofessionalism.

AURORA Q. 
Rating:
5.0

The guy worker is not a good worker. He's a smart ass. Ashley was beyond amazing and deserves a raise!.

BRASIA S. 
Rating:
1.0

No good

Garry M. 
Rating:
5.0

Nan is great

RAVINESH S. 
Rating:
5.0

Customer did not leave a comment.

KIKI P. 
Rating:
5.0

Customer did not leave a comment.

WINDNEY P. 
Rating:
1.0

I reserved a one way truck rental on line between Antioch and Sacramento, a distance of only 40 miles. I received a written confirmation. When I arrived at the location, they refused to rent a truck for one way and said I had to pay extra for a round trip and return the truck to their location. That is a breach of my rental contract and dishonest business practice.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
4.0

Visited after hours

MARCELO F. 
Rating:
3.0

Overall experience was good. It was just a little slow because there's only one counter and people were waiting in line to get help. I wish there's a quicker way for the people that made the reservation online to where they have the paper work ready all that needs to be done is hand the papers.

ARCHIEVAL J. 
Rating:
5.0

Easy people to talk to. Friendly.

MIGUEL H. 
Rating:
1.0

3 rentals got messed up, truck was not available when rented all 3 times. It caused much stress and money as I used truck for business services. Owner was very rude and has no clue about customer service. Waiting on line to get service other costumers waiting to return stated they would never come back. I have joined their ranks. I have used Uhaul before and have never experienced anything like this!

PERNILLE G. 
Rating:
2.0

Make sure you have the equipment ready for the customer when they arrive also make sure you have the supplies that the customer ordered in the truck

DEWANDA M. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
2.0

charged me $67.28 on fuel when I returned it uptill the exact 1/2 on the fuel odometer reading when I rented it. called the location and left a Voice mail. its been a week and no response from Uhaul yet.

PROJWAL T. 
Rating:
5.0

No matter what I did to check this in online, my location services are on however the website wouldn't allow me to move forward. I really hope that convenience charge doesn't get applied. Thank you

NOLBERTO G. 
Rating:
1.0

Very inconvenient when it came to returning the truck .

LIANA M. 
Rating:
3.0

Everything was good except I couldn't do the online thing when I returned the truck. My phone would not let me. I called and left a message that I did return the truck before 4pm so hopefully I don't get charged.

JULIAN G. 
Rating:
5.0

Customer did not leave a comment.

Adelinda C. 
Rating:
3.0

Hours say open at 9am but office was locked and no one answered door or phone call. Luckily was able to return it using the “after hours” self drop off feature. Thank you for that!

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

very nice and we had a great experience.

THERESA A. 
Rating:
4.0

I love the service was just a little bit disappointed that the truck wasn't clean especially due to covid I think you guys really need to take extra precautions and to checking your vehicles and making sure that the inside is just as clean especially if you want it back the same way.. other than that I had a great experience here I just thought you guys should hear the feedback about the cleansiness of the vehicle.

DIANA R. 
Rating:
5.0

Customer service could be a bit more welcoming. It seem that there was a little more overflow of customers needed moving U-Haul trucks. So they brought in an older women to help, she looked like she may have some kind of ailment and seem to be angry that she was there, no patients with the customers. Other than that the younger Reps were great to deal with and very helpful.

GEORGE A. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

RENEE M. 
Rating:
4.0

Customer did not leave a comment.

TY H. 
Rating:
4.0

Very busy place, but staff was efficient, pridessional, pleasant.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Had a few issues but I can honestly say that the guy Brian handled all my needs with honesty and integrity!!! I definitely will go back and recommend to anyone!!!

Harold T. 
Rating:
2.0

The receptionist was neither knowledgeable nor friendly. She dis not verify that my reservation showed mobile reservation like my reservation confirmation did. I showed up after they were closed. When I went online to pick up the truck, it said I had to come back the next day because my reservation was an in-office reservation. Thankfully an employee walked by and was able to help me but then the 17' truck I reserved was not rentable because the door to the back was broken. They had no other 17' trucks available to rent. After paying for my rental plus $50 in miles in advance, when I returned the truck they tried to charge me full price again plus more miles than I actually traveled. Parts inside truck were falling apart on 15' truck I had to rent instead. Roll up door was super stiff.

Rita M. 
Rating:
2.0

The truck we had had a very very loose steering column. Other than that, location was kinda " sketchy". The people behind the counter, the young lady that helped us in person was awesome. She answered all for us. Very informative

DEONA R. 
Rating:
2.0

Location was changed with no notification I asked about the reservation guarantee and they told me it's be taken care of. Upon return, the guy was very rude and told be it's the other hauls problem. And offered no help and sent me on my way. He said if the other uhaul didn't take care of it- call the 1 800 number. Got the run around the whole experience!

JENA N. 
Rating:
5.0

Customer did not leave a comment.

DINO T. 
Rating:
3.0

I turned my truck in and got charged 100 cleaning fee internet says 25 is what uhaul charges so im not sure why

BRANDI C. 
Rating:
5.0

A bit confusing at times , but I see the kinks are being worked out Thank you!

Deandre B. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
4.0

I accidentally filled the glass to full when I should have only filled up to a bit over half tank when I picked up the rental. I wished you would reconsider refund me the overage.

Binh O. 
Rating:
5.0

Customer did not leave a comment.

yolanda R. 
Rating:
4.0

We reserved*(thru call center) in Pittsburg but the truck was late & thankfully Antioch had the 26 ft truck. I rented days & husband didn't sweep out or fold blankets *(but it wasn't clean from previous customers the windows were filthy & cabin had crumbs & truck was not swept out previously!! ) Kinda unfair to charge me cleaning fee $25 plus to fold blankets *(2x6=$12) plus missing 2 out of 6 utility blankets =12/each to replace. This is crazy! I feel that for my inconvenience those extra fees should be credited. Anyways this location needs extra staff as long wait to check out truck.*(On a positive note the staff was nice!) The link to check out was not working well since WIFI connection is weak. Upgrade your internet to gig & you won't have these issues.

KELLY B. 
Rating:
3.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S. 
Rating:
2.0

Very dirty place. Most disappointed that I reserved a truck at Brentwood Self Storage, close to my home and was switched to this location miles from my home. Was that UHaul's attempt to increase their income by making me put more mileage on the truck? I will probably not rent from UHaul again because of this. Lost a customer.

LANCE M. 
Rating:
5.0

Customer did not leave a comment.

JINYU L. 
Rating:
4.0

This place is great, but they close too early.

PORFIRIO M. 
Rating:
5.0

Nothing to say …

Julio M. 
Rating:
2.0

Tow dolly was in horrible condition. Some of the problems were spotted at the rental location, but many more were found by me the next day. I called uhaul to report the problems and the operator told me she would get me another tow dolly, but could not get one for me. She told me to do the best I could with it, and just call uhaul from the road when it broke down.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

SIMI K. 
Rating:
2.0

The pick up was went poorly due to the app. My husband finally had to call to get help.

Jill W. 
Rating:
3.0

Customer did not leave a comment.

Jordyn B. 
Rating:
5.0

Excellent location

FRANCES A. 
No reviews have been submitted for this location.

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