Customer Reviews for Custom Bunk Beds
(Distribuidor de U-Haul del vecindario)

3054 comentarios

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Pierre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre C. 
Clasificación:
4.0

I accidentally filled the glass to full when I should have only filled up to a bit over half tank when I picked up the rental. I wished you would reconsider refund me the overage.

Binh O. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda R. 
Clasificación:
4.0

We reserved*(thru call center) in Pittsburg but the truck was late & thankfully Antioch had the 26 ft truck. I rented days & husband didn't sweep out or fold blankets *(but it wasn't clean from previous customers the windows were filthy & cabin had crumbs & truck was not swept out previously!! ) Kinda unfair to charge me cleaning fee $25 plus to fold blankets *(2x6=$12) plus missing 2 out of 6 utility blankets =12/each to replace. This is crazy! I feel that for my inconvenience those extra fees should be credited. Anyways this location needs extra staff as long wait to check out truck.*(On a positive note the staff was nice!) The link to check out was not working well since WIFI connection is weak. Upgrade your internet to gig & you won't have these issues.

KELLY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BARBARA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO S. 
Clasificación:
2.0

Very dirty place. Most disappointed that I reserved a truck at Brentwood Self Storage, close to my home and was switched to this location miles from my home. Was that UHaul's attempt to increase their income by making me put more mileage on the truck? I will probably not rent from UHaul again because of this. Lost a customer.

LANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINYU L. 
Clasificación:
4.0

This place is great, but they close too early.

PORFIRIO M. 
Clasificación:
5.0

Nothing to say …

Julio M. 
Clasificación:
2.0

Tow dolly was in horrible condition. Some of the problems were spotted at the rental location, but many more were found by me the next day. I called uhaul to report the problems and the operator told me she would get me another tow dolly, but could not get one for me. She told me to do the best I could with it, and just call uhaul from the road when it broke down.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMI K. 
Clasificación:
2.0

The pick up was went poorly due to the app. My husband finally had to call to get help.

Jill W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordyn B. 
Clasificación:
5.0

Excelente ubicación

FRANCES A. 
Clasificación:
5.0

The attendant was knowledgeable, thorough and friendly. The truck was in very good condition.

AJAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C. 
Clasificación:
1.0

I returned the Uhaul and I was charged $53 for gas refueling fee. I know for a fact that I returned the uhaul with over the amount I was given I will be disputing this fee, I feel it was a cheap shot to try an get extra bucks from me.

Dino T. 
Clasificación:
1.0

Your lot person forgot to lock the trailer to the ball. It unhitched and hit my tailgate while at a stop light. Lot was full and hard to unload a trailer and barely any room to get out

ERIC H. 
Clasificación:
1.0

I did not use because his bad service over there

GISLAINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES DAVID M. 
Clasificación:
2.0

The app was confusing and difficult. It took many attempts to register. After 80 minutes, I called and spoke with rep-she was very good but I did not get her name. Then after another attemp there was a problem on her end that prevented authorization because the calls dropped. Then the drop off process was harrowing-no one around, app refused to work. This entire horrible process could have been avoided by one very simple action! Provide a cheat sheet of requirements for pick up and drop off ON PAPER. When I registered none of my questions at that time were answered- Ivwas told the app handled all that. So, all the info I I received was a link to the truly terrible, user unfriendly, confusing, so called app. I will never recommend the the U-haul on Willow to anyone. Their hours of 10 am to 1 pm show they are NOT customer friendly. The feeling I have from the overly intrusive app was that U-Haul considered me a potential criminal. Sincerely, Shari Gayle, an unhappy customer!

Shari G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ACQUINETTA Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

SELENA G. 
Clasificación:
1.0

First of all I didn't realize until later that they opened at 10am. I came to the yard at 9:30. There were employees taking care of returning vehicles, but not one person acknowledged me to say hey we open at 10 and we will be right with you. Nothing like that. So I'm waiting by my vehicle and another customer drives in and they opened the door for them, I was there since 9:30. So I finally got the trailer hooked up and I was so annoyed of all that was going in that I didn't check that the Appliance dolly was in the trailer. I get home and no dolly. I called and no one was able to answer my call so I left a message, no response back that they were sorry or we will credit it back to you.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
2.0

Yes only because of location. My key was not ready when Inshowed took me 30 minutes to get the truck. Even though I did everything online. Upon returning the same process. 30 minutes to return truck. I did an Express check in and drop off. Keys were supposed to be ready and I was supposed to just drop off the truck. This was not the process, also there was no dolly or furniture pads that I had requested.

Monica U. 
Clasificación:
5.0

Great service, quick in the paper work and friendly staff at the return

Bryan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrell A. 
Clasificación:
5.0

Ninguno

ANG S. 
Clasificación:
1.0

Over charged for gas and cleaning fees. These fees were wrong and unnecessary.

REGINALD M. 
Clasificación:
2.0

Let me begin by saying that I woke up this morning with intentions to reserve another truck with Custom Bunk Beds of Antioch, CA for this week. That is, until I reviewed my itemized bill from my last rental. After returning the truck, I waited with the gentleman while he checked it in. Initially, there was a kid who looked to be about 13yo checking my vehicle in. Upon observing the fuel gauge which was a hair below 1/4 tank, the young man marked it as almost empty. A second "employee" came over and corrected him IN FRONT OF ME and marked it at 1/8 to 1/4. Now miraculously, this morning I receive a receipt showing that I returned the vehicle between empty and 1/8 which is an ABSOLUTE FALSEHOOD! I'm not sure where the breakdown in your system occurred, but I figured that I would begin by giving you the opportunity to investigate and remedy the situation. I look forward to hearing from you very soon as the rest of my experience was fine...right up until the inflated and grossly inaccurate bill arrived.

DAVEIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravinesh S. 
Clasificación:
3.0

Make the return less time consuming

KEVIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PABLO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

More equipment avablity

ROBERT J. 
Clasificación:
5.0

My roadside service driver had to drive from Napa to Richmond to resolve my UHaul maintenance issue. It took home up to 90 mins to arrive. Perhaps improvements can be made to have roadside assistance available in the county where uhaul rental services are provided.

MONIQUE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Candice P. 
Clasificación:
2.0

I never ordered a dolly and they charged me anyways bc the small weak zip tie broke during my move. I had my own equipment.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DISEP O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris N. 
Clasificación:
4.0

The location itself is fine, the owners/operators seemed like decent folk. What I do have issue with is the fact that I live in Pleasant Hill, 5 minutes away from Uhaul concord, and after reserving equipment at that location, having it changed, canceling it, spending a half hour on the phone with a Uhaul representative, booking an additional reservation and still having it changed locations. What would have been a 10 minute drive to get and return the equipment turned into over 2 hours out of my way! That's absolutely absurd that I cannot pick a location closer to me, nor could anyone tell me what equipment would be available at concord for me to rent. Not sure who handles these reservations for the greater area but some changes need to be made.

Jack P. 
Clasificación:
3.0

The location was fine. I've had problems with uhauls website in the past. This time, because the site was having problems again, was charged a service fee for after hours return,even though I would've returned online. Tried multiple times with 2 phones and three browsers

CHIWA W. 
Clasificación:
5.0

I picked up a car trailer the attendent was very helpful and pleasent. Pick up was smooth and quick.

KRISTOPHER K. 
Clasificación:
5.0

Better internet connection. Very slow check-in process due to poor internet.

BRADLEY D. 
Clasificación:
5.0

Fast and easy. Great place, great people.

ROMMEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINA S. 
Clasificación:
5.0

To always call back when messages are left Overall excellent service.

TORI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravinesh S. 
Clasificación:
3.0

I never received my furniture pads that I paid for

Brooke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DISEP O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise O. 
Clasificación:
5.0

This has always been My go to spot for all of my movie needs

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

German V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April W. 
Clasificación:
3.0

Waiting for customer is a bit longer on wait.

Alfred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
1.0

One of the reps were very rude to us. The office rep, basically ignored my online reservation. I couldn't check in through my online reservation. I didn't get my whole 3 hour hours.

Leonel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
5.0

Great customer service, super friendly.

Mayra V. 
Clasificación:
2.0

Not charge extra for irrelevant “rental time loss”. I moved a house by myself, rental ran late into night, facility was closed at 1pm reopened at 10am the following day, I returned rental truck by 9am, clean with fuel replenished and was charged a “late return fee” even though it did not affect next days rental

ADAM B. 
Clasificación:
5.0

Everything was great and easy. I like the night drop off.

Evelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassimou D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisha G. 
Clasificación:
1.0

service was bad, didn't have the truck setup for early pickup like it was supposed to be so had to wait additional 2 hours just to get the truck. Then acted like it was our fault things didn't go through correctly. Wouldn't recommend this location at all!

MADISON G. 
Clasificación:
5.0

Great guy.

JUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
4.0

Nan was very accommodating and very helpful in getting us our truck 1 day early.

DARLENE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FARES S. 
Clasificación:
5.0

Everything was great! Carefree rental experience.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MESHA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RALPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Everything went well while renting.It was fast&painless.Will return this location they had just what I needed.

LISA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Traci G. 
Clasificación:
1.0

Making customers scan there DL where the data is very poor Leeds to a long process

WILLIAM S. 
Clasificación:
5.0

Nada

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Efrain C. 
Clasificación:
5.0

Longer hours, they close at 1pm

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtnee R. 
Clasificación:
3.0

They market the fuel at 3/8 which was between 3/8 and a quarter. I returned the truck with the exact amount of gas and was charged for 3 gallons of gas after I checked the truck in. I wasn't aware of the charge until I received an email from uhaul with the charge. I called to dispute the charge and was put on hold for over an hour. Finally had to hang up because my cell phone battery was out of juice. In addition I was rerouted to Antioch which was 35 miles from Danville which was the location I originally reserved.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IYADUNNI A. 
Clasificación:
1.0

El cliente no dejó un comentario.

CAMILLE H. 
No se han enviado comentarios para esta ubicación.

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