Customer Reviews for Custom Bunk Beds
(Distribuidor de U-Haul del vecindario)

3,180 comentarios

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

long wait out in the cold to pick up the truck, need to find solution.

TOMAS S. 
Clasificación:
5.0

We made a move from California to Texas, the U-Haul employees were very helpful.

BRIAN G. 
Clasificación:
5.0

Now this place is how you run a Uhaul pickup/drop off location!

Jennifer B. 
Clasificación:
3.0

Only open 9:00 am till 1:00 pm .not very good for customer who get off after 1:00 o clock not very convenient.not away to run a business

STEPHEN CHARLES R. 
Clasificación:
5.0

Great customer service!

ANITA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Earier pickup time.

Richard H. 
Clasificación:
3.0

Too difficult to go through the process of picking up And returning. Seriously was such a hassle.

Roberto M. 
Clasificación:
5.0

electrical was operational. trailer had new tires. Trailer had some noted (sticker-ed) damage that would not affect its carrier operation.

BRYAN P. 
Clasificación:
5.0

Had a little problem with the return, but I hope I got it N Ok.

JEANETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
1.0

After returning the vehicle the Dorian who checked me in was very nice there was some errors about the gas saying I was short but I showed the worker that it's exactly where it was at when I picked up the uhaul up. Then there was an issue because the drop off time said 2pm but I contacted the chat support and was told to return it next day by 1:45 at no charge because my check in was the day before at 1:50pm so we went inside to ask the clerk at the desk she was African American I believe and was just rude about it her excuse was well I don't know how to change it over all it got resolved correctly but the way she handled and spoke regarding me a guest that was clearly in front of her was just unacceptable

Maria M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CASSANDRA R. 
Clasificación:
5.0

N/C

ANTWAN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
1.0

I do not recommend U-Haul. The vehicles are not regularly serviced and the experience with customer service I had outside of roadside rescue was horrible.

BRACHA I. 
Clasificación:
5.0

Nothing, employee even called me to be sure I was still coming.

JESUS H. 
Clasificación:
3.0

Trip was noisy, could use more up to date electronics that would help you find gas stations, hotels, and your way in city's your not familiar with..

DANIEL R. 
Clasificación:
1.0

The rudest and absolute worst experience of my entire life. I mentioned I was stressed because I was going through a divorce and they told me I deserved and a lot of other very very shit things to say to somebody.

Jonathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yavuz T. 
Clasificación:
4.0

Good location with a lot of options. Wait times however are longer than expected to get help at the front desk. Maybe more staff would help. The young man that helped connect my two dolly was very kind and did a good job.

Nathan M. 
Clasificación:
4.0

The staff was accommodating and patient also very helpful and assisted on how to return the truck using the app I would definitely rent from this place again

Emil D. 
Clasificación:
5.0

Usually when I have rented in the past it's been a headache stressful back and forth nothing went as smoothly as it did this time when I rented came in maybe my reservation everything was cool so I am more than willing to use you again and recommend to anyone that needs someone to help them with their moving needs

Tasha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas T. 
Clasificación:
5.0

Very helpful. Very informative.

AMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daria B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERI S. 
Clasificación:
5.0

Thank you for the experience!!! . Happy holidays to all, Merry Christmas, and happy new year's…..📞😇🙌👀⬆️🌏📍🙄

LATONIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
2.0

Don't lie. Don't tack on extra charges. Stop ripping people off. I had the vehicle in by 10pm as was instructed but still was charged $20 for late fee and then one extra day $39.95. They told me cleaning fee was $20, that was a lie, they charged me $50. I will never use these people ever again.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nafisur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
1.0

Have had terrible experiences with this location. Being charged fuel and late fees on a recent rental dishonesty. Was told the regional supervisor would be calling me . Never happened, terrible terrible service in refunding me my money or even trying to make it right !

MICHAEL D. 
Clasificación:
5.0

Ninguno

KAYLA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

roy william A. 
Clasificación:
1.0

Open hours to short. 10am to 1pm is not very good.

CARLOS O. 
Clasificación:
1.0

El cliente no dejó un comentario.

BARTOSZ Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
4.0

While I was very pleased to have been able to rent this truck on the busiest day of the month for U-Haul, I'll offer some observations... The exterior of the vehicle was pretty dirty and the interior, while passable, clearly had not been well-cleaned in some time. Additionally, the truck had a large number of scratches (interior and exterior), paint abrasions, and small dings, yet many had not previously been ID'd or marked with a the U-Haul "X". There were far too many of these to document by photo. I felt as though the staff was probably aware of this and I ended up taking a video pointing out all these unmarked damages just in case.

DOUGLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

Nothing everything was perfect!!!

DYANNA R. 
Clasificación:
4.0

Need to improve the location.

RODULFOVICTOR M. 
Clasificación:
3.0

You charged me $15 for cleaning but did not give me a clean trailer. On top of that your website says your open until 5pm. No one was there. You need to update your website

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL A. 
Clasificación:
1.0

The receptionist is not helpful. She put my call on hold for so long and never came back . She is so rude.

ANDREW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL M. 
Clasificación:
1.0

This uhaul over charged me for my rental. I traveled 29 miles they charged me $160 I got a quote online for $67. They also told me that they have to put down the price for 50 miles which was $167 but they wont charge for that if its under 50 ot was under 50 and I put in more gas than was there before. The check in lady told me I used 29 miles. I went from Antioch ca. To Pittsburgh ca and back. I want to file a formal complaint about this uhaul agency.

Rachel G. 
Clasificación:
1.0

2nd time ordering a Uhaul from this location and both times I order dollies and furniture pads and both times they do not have them available and say that I never ordered them. My invoices get manually adjusted to reflect different requested times (last time I requested 8 hours and they gave me 7 instead) and the attitude of the staff are horrible. Equipment is old and the sensors were on in the trucks (15% of oil left and tire sensors). Save yourself the trouble and look for another location. Even if it means traveling a bit further to pick it up.

Nick R. 
Clasificación:
1.0

Promised truck was not available, I had to use a smaller one and get rid of items I was planning to keep for my move. Will be recommending Penske to anyone that asks about a move.

AARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa V. 
Clasificación:
5.0

Trucks battery died and it took 1/2 days to get service. I was stranded and had no food or water. I was still charged. I did report it though Too tired to dispute the issue.

Steven T. 
Clasificación:
5.0

No charge for in person check in

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH K. 
Clasificación:
5.0

No comments at this time

CRAIG E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

Ashley was very helpful and an asset to your company .

eileen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXIS R. 
Clasificación:
3.0

I had the 24/7 truck share option. The truck was not available at the time I was guaranteed. Waited over 30 minutes for the business to prep the truck and received a your truck is ready for pick up after calling customer service.

Jesus P. 
Clasificación:
4.0

I had to go to 3 locations to pick up my truck but once I got to this location Ken and his staff were great.

GLORIA G. 
Clasificación:
4.0

Returning my me rental via mobile was a little confusing. There are two links presented for returning the vehicle. One that tells you the steps and one that actually lets you upload pictures and return your vehicle. The first link should direct customers to use the second link.

Adria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA N. 
Clasificación:
3.0

Stay open for normal business hours. The $20 late check in fee is out of line. I drop off at 5 o'clock, normal business hours. The $50 cleaning fee is out of line. $50 to sweep out the truck is unfair. You charged me $70 for extra charges, $25 for fuel, I only drove 15 miles. That is unfair charges That's 5 gallons of gas that would get me 75 miles. Your company is unfair and taking advantage. I will be leaving comments on all social media. You people are crooks.

JHONNY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyndon M. 
Clasificación:
1.0

We were running late and never got a call to confirm if we still picking up our U-Haul. So they gave it to someone else. Horrible communication.

Dominic C. 
Clasificación:
5.0

Go Brian great employee

Vincent M. 
Clasificación:
5.0

Brian was so helpful and so pleasant to work with, he was considerate and went out of his way to assist me with disconnecting equipment and completing the return process

VINCENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador Constan M. 
Clasificación:
1.0

Horrible vehicle. First one had all the engine lights on so we turned around d and went back to get a different truck. It was do dirty with animal hair and just general grossness that we didn't even want to touch anything. The back smelled like a dead animal also. It drove like it was going to die any second so we were scared we wouldn't make it from point A to point B. Location of the place was in a residential area and a dump...was so dirty and gross. I was told it would be $53 a day after taxes but was charged $73 which is unacceptable. We've used uhaul a lot and after this probably won't use again for awhile..definitely not this location.

Kristina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
4.0

I booked a 15 footer u haul but I got a 10 footer instead. Time was critical for me so we ended up renting another 20footer from another location.

FRANCISCO J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALI A. 
Clasificación:
4.0

Customer friendly. Service delivered as promised.

Lillie C. 
Clasificación:
2.0

The inside of the cab was very dirty and sticky when I picked it up, but you still charged me for cleaning it afterwards, even though i reported it during the pickup. The back of the truck also leaked and water got into several of my furniture items. If you hadn't charged me for the cleaning, I wouldn't care as much, but you did, and I want my $50 returned.

Lucas B. 
Clasificación:
5.0

Ann was very helpful and professional at resolving a billing issue.

Jose M. 
Clasificación:
1.0

Make sure the reservations are CORRECT in the system

TRACY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
1.0

Somehow computer error caused my reservation to be all wrong. My credit card had already been charged and everything. Instead of finding a solution I was told by the representative there was nothing she could do. the Manager got on the phone and started talking over me. Not listening to my concern at all. I ended up hanging up because they were so unprofessional. I will never be returning to that location and I'm going to make sure to leave a review with my full experience so that no one has to ever deal with that level of unprofessionalism.

AURORA Q. 
Clasificación:
5.0

The guy worker is not a good worker. He's a smart ass. Ashley was beyond amazing and deserves a raise!.

BRASIA S. 
Clasificación:
1.0

No good

Garry M. 
Clasificación:
5.0

Nan is great

RAVINESH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIKI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WINDNEY P. 
Clasificación:
1.0

I reserved a one way truck rental on line between Antioch and Sacramento, a distance of only 40 miles. I received a written confirmation. When I arrived at the location, they refused to rent a truck for one way and said I had to pay extra for a round trip and return the truck to their location. That is a breach of my rental contract and dishonest business practice.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
4.0

Visited after hours

MARCELO F. 
Clasificación:
3.0

Overall experience was good. It was just a little slow because there's only one counter and people were waiting in line to get help. I wish there's a quicker way for the people that made the reservation online to where they have the paper work ready all that needs to be done is hand the papers.

ARCHIEVAL J. 
Clasificación:
5.0

Easy people to talk to. Friendly.

MIGUEL H. 
Clasificación:
1.0

3 rentals got messed up, truck was not available when rented all 3 times. It caused much stress and money as I used truck for business services. Owner was very rude and has no clue about customer service. Waiting on line to get service other costumers waiting to return stated they would never come back. I have joined their ranks. I have used Uhaul before and have never experienced anything like this!

PERNILLE G. 
No se han enviado comentarios para esta ubicación.

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