Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

4,057 reviews

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Office Hours

  • Mon-Fri: 10 am–1 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–1 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Thanks you for the service it was really good.

David Z. 
Rating:
5.0

Very friendly and prompt. Highly recommend this location for all your Uhaul needs.

John P. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Excellent customer service and great equipment. I highly recommend this location, and we will be back.

BRIDGE MARINA YA I. 
Rating:
5.0

I have been coming here for some years now and I am a truly satisfied customer they always exceed my expectations and I will definitely continue to come at this point I have no reason for any complaints keep up the good work

Chantale C. 
Rating:
4.0

I like the doves and pigeons

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Angie S. 
Rating:
4.0

Customer did not leave a comment.

Doug P. 
Rating:
4.0

The truck that we rented had a broken ignition where someone had previously tried to steal it. I think that we should have been made aware of this before we went to try to start the vehicle.

Jackie M. 
Rating:
4.0

Wait time was pretty low. The truck was practically new and very clean. The two employees my husband and I spoke to (one when we picked up and another when we returned) were really nice, efficient and helpful. We only needed a two hour rental and hoped the process would be quick and easy. It was. Thank you so much!

Krystal S. 
Rating:
5.0

Customer did not leave a comment.

Agnes M. 
Rating:
5.0

I did not get the name of the man that helped me out but the gentleman that was taking care of all the people out side was supper friendly and maid the whole process extremely easy and friendly.

Diego O. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Angelica R. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Very friendly, quick and easy check out with full transparency. Easy to follow instructions for drop off.

TAMMY I. 
Rating:
5.0

I'm definitely recommend this place nice people and very good service they explain every thing you need to know tank you

Jose R. 
Rating:
1.0

I think I was over charged. How can you go from 19.00 to 145 dollars they show you the rate of something that they charge them they apply that info twice the info rate and then charge you the rate again tell some one what s rate will be you should be charged for the info and then charg it again show estimate. On the return. Business hours aren't honored. Closed and no one to talk to. They can have that money. I'm not going to raise my blood pressure. All I hope for is not another bill being charged to my account

Patricia D. 
Rating:
5.0

The vehicle was clean and performed well The staff was courteous and professional.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

SHANETTE C. 
Rating:
5.0

Place is just fine. However I ordered a 20ft truck and was Informed only 15ft was available after having my pickup location changed because they didn't have a 20ft truck. Not the locations fault but I was quite annoyed at a location change and still not getting the truck I ordered in the first place

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Diego R. 
Rating:
3.0

Customer did not leave a comment.

marco V. 
Rating:
5.0

Great experience. Easy pick up and drop off

Kevin H. 
Rating:
3.0

I rented a Uhaul for pick up in Pittsburg on Harbor Street 2 weeks before my appointment online, I called to confirm and they told me they did not have a 20 footer available and to go pick up on Bliss in Pittsburg, I show up to the location on Bliss at 9:30 am and they tell me they do not have a 20 foot truck but I can use the 26 foot truck, and they did not have a dolly which I reserved. The place was a mess, car batteries near the check in window, 2 guys hanging out doing nothing. I asked them if all the fluids and oil were checeked in the truck and he said " we check them to the best of our knowledge" we get in the U haul and immediately notice the Engine light on. I guess they did not see the check engine light on. I tell the agent at the desk and she said call the 800 number. I called the 800 number and was told to tell them to cancel my reservation and take the truck out of commission until the check engine light is off, she said they have a 20 footer in Antioch on Willow Avenue. We drove to Willow Avenue, the agent checking us in was amazing and very knowledgeable, the place was clean and she was very helpful, they had the dolly I ordered and also the blankets, unfortunately the Uhaul computer system kept going down and we were there for an hour trying to book the actual truck. Once the sysem was finally working, the truck was clean, easy drop off. We were moving our daughter from Antioch to Fairfield and this Uhaul problem lost us 2 1/2 hours just trying to get a U Haul rental. I give the Pittsburg location zero stars. I give the Willow Avenue location 3.5 stars as U haul neesds to update the computer system, 4 stars to the agent, the cleanliness of the office, and the clean truck.

NICOLE F. 
Rating:
3.0

I was given the wrong truck and they charged me for gas when the gas gauge was broken . Not happy at all

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY T. 
Rating:
3.0

Customer did not leave a comment.

Sade C. 
Rating:
5.0

They great people , at this locación thank you all

Olivia S. 
Rating:
5.0

Great experience, Staff very professional

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
1.0

The truck was dirty and had a bad odor. It smelled like the truck transported some kind of animal that smells like urine and fishy smell. Unacceptable, would not recommend nor go back

LOUIE F. 
Rating:
5.0

Everything looks fine, they are on top of everything.I like thàt they call me a couple of days earlier to confirm the pickup and it was a smooth transaction.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Brigitte T. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

eric S. 
Rating:
5.0

Customer did not leave a comment.

Lacsheia T. 
Rating:
1.0

It took over an hour, close to 2 hours before we were seen. This delayed our morning. Service needs to be faster. She could barely answer my questions on the phone due to the volume of calls and dealing with customers directly.

Odis J. 
Rating:
5.0

Drop offs are very smooth at this location.

Jonathan B. 
Rating:
5.0

Nan was absolutely wonderful. It made my move Excellent.

Imani R. 
Rating:
4.0

Customer did not leave a comment.

NATALIE W. 
Rating:
5.0

You guys did an excellent job . Thank you

SIONE PENITANI U. 
Rating:
1.0

This site lacks poor communication. My truck rental was ready at this location which is not the location I made the reservation at.. No one attempted to communicate my reservation was moved to Willow Ave. I guess they just expected me to know this some how. The lady at the front desk is rude and lacks customer service.

Isuru K. 
Rating:
5.0

There is nothing to be improved everything is just find. This isnt my first time using UHaul it is the only moving truck I have ever used. I Love driving the truck wishing I could drive it forever. Thank You so much for your help.

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
1.0

Very rude receptionist. She was not helpful. Had an attitude.

Ali P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

They came through for me in a pinch when another location let me down. Highly recommended.

Brian H. 
Rating:
3.0

The location was easy to get to minus the pot holes driving in. The person handing our rental was very knowledgeable and very busy. She was answering phones and questions while helping us check out. A true multi-tasker! The only thing I can say that was negative was the fact the advertisement was for 19.99 and .98 per mile. It cost 91.00 to use the truck for 3 hours to drive 26 miles total. It's false advertisement in my opinion.

Sandra M. 
Rating:
5.0

Great People, Great Service! Thanks a Bunch! Keep up the fine work, Appreciate it!

Mathew F. 
Rating:
4.0

Customer did not leave a comment.

Alvin S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Great friendly staff despite card reader fail and no toner on the printer agent was very sorry but provided email receipts .

Joel D. 
Rating:
5.0

Customer did not leave a comment.

JANITA J. 
Rating:
5.0

I have no complaints

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

Farouq A. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Ease in returning the equipment.

Jocelyn P. 
Rating:
3.0

Add shocks and smooth tires to have a smooth/calm ride as the Terrible rough ride gave me whiplash, headaches, a stiff neck and sore upper body. Truck vibrated off and on everyday and shook around my furniture knocking up against each other so bad causing damage to some of my items. Customer service was excellent, truck was very very poor ride and side mirrors hard to adjust

Tina Y. 
Rating:
5.0

Can't improve upon excellence.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

ISIAH C. 
Rating:
2.0

Customer did not leave a comment.

Judel I. 
Rating:
4.0

Customer did not leave a comment.

Sondra R. 
Rating:
5.0

At first I thought I put in the wrong address; I found it strange to be in a residential neighborhood, but the facility was clean and easy to navigate. Self after hours drop was was convenient and easy.

Felicia M. 
Rating:
2.0

When I arrived there were 5 to 8 individuals in the parking area all were waiting to talk with the receiving personnel. One of the people waiting told the rest of us that he went to the residence on the lot, knocked on the door and the person inside closed the window blinds and never came out. I tried to use the app to follow the online return process but there was no WiFi and a weak phone signal at the location. It was frustrating. I called UHaul and the telephone person was very helpful and resolved my concerns.

Melvin B. 
Rating:
3.0

Customer did not leave a comment.

Cameron K. 
Rating:
5.0

Customer did not leave a comment.

Nikolas P. 
Rating:
4.0

When customer drives long-distance in 10' truck to have cruise control while towing a car. I drove 3,000 miles without it and would have made trip more enjoyable

Norman F. 
Rating:
5.0

Customer did not leave a comment.

CLAIRMONT R. 
Rating:
4.0

No comment.

GREGORY B. 
Rating:
5.0

Just continue serving with excellence!

William F. 
Rating:
5.0

Customer did not leave a comment.

Jehan B. 
Rating:
5.0

I love it truck ran very good😊

JAIE D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
2.0

Poor service they sent me up at a location that didn't accommodate. I had to find another location get a bigger truck I was overcharged. No it was not good at all.

Charmaine R. 
Rating:
4.0

Everything was great ...keep up the good work.

DARNELL C. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA W. 
Rating:
4.0

Better phone contact.

CHESTER W. 
Rating:
5.0

Customer did not leave a comment.

FARZAD R. 
Rating:
1.0

I got overcharged and got stranded and didn't get compensated or any consideration, I would never refer anyone to this location ever. Terrible service

MAKO V. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD W. 
Rating:
5.0

Customer did not leave a comment.

Kamiko P. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Martina T. 
Rating:
4.0

The checkout person Lamont duaplayed great customer service.

Edmond L. 
Rating:
3.0

Make it so the internet works Ty

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Ivan U. 
Rating:
4.0

Thank you!!

JUAN J. 
Rating:
5.0

Customer did not leave a comment.

HASSIMOU D. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Oneeka T. 
Rating:
5.0

Customer did not leave a comment.

Talisha P. 
Rating:
5.0

Customer did not leave a comment.

REGINA G. 
Rating:
5.0

The staff working in the office and on the lot were both extremely helpful and knowledgeable with the equipment and the rental process.

Robin W. 
Rating:
5.0

Reinstate sending me the return link via text.

William F. 
No reviews have been submitted for this location.

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