Customer Reviews for Custom Bunk Beds
(Distribuidor de U-Haul del vecindario)

3005 comentarios

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 1 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The location itself is fine, the owners/operators seemed like decent folk. What I do have issue with is the fact that I live in Pleasant Hill, 5 minutes away from Uhaul concord, and after reserving equipment at that location, having it changed, canceling it, spending a half hour on the phone with a Uhaul representative, booking an additional reservation and still having it changed locations. What would have been a 10 minute drive to get and return the equipment turned into over 2 hours out of my way! That's absolutely absurd that I cannot pick a location closer to me, nor could anyone tell me what equipment would be available at concord for me to rent. Not sure who handles these reservations for the greater area but some changes need to be made.

Jack P. 
Clasificación:
3.0

The location was fine. I've had problems with uhauls website in the past. This time, because the site was having problems again, was charged a service fee for after hours return,even though I would've returned online. Tried multiple times with 2 phones and three browsers

CHIWA W. 
Clasificación:
5.0

I picked up a car trailer the attendent was very helpful and pleasent. Pick up was smooth and quick.

KRISTOPHER K. 
Clasificación:
5.0

Better internet connection. Very slow check-in process due to poor internet.

BRADLEY D. 
Clasificación:
5.0

Fast and easy. Great place, great people.

ROMMEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINA S. 
Clasificación:
5.0

To always call back when messages are left Overall excellent service.

TORI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravinesh S. 
Clasificación:
3.0

I never received my furniture pads that I paid for

Brooke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DISEP O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise O. 
Clasificación:
5.0

This has always been My go to spot for all of my movie needs

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

German V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April W. 
Clasificación:
3.0

Waiting for customer is a bit longer on wait.

Alfred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
1.0

One of the reps were very rude to us. The office rep, basically ignored my online reservation. I couldn't check in through my online reservation. I didn't get my whole 3 hour hours.

Leonel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
5.0

Great customer service, super friendly.

Mayra V. 
Clasificación:
2.0

Not charge extra for irrelevant “rental time loss”. I moved a house by myself, rental ran late into night, facility was closed at 1pm reopened at 10am the following day, I returned rental truck by 9am, clean with fuel replenished and was charged a “late return fee” even though it did not affect next days rental

ADAM B. 
Clasificación:
5.0

Everything was great and easy. I like the night drop off.

Evelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassimou D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisha G. 
Clasificación:
1.0

service was bad, didn't have the truck setup for early pickup like it was supposed to be so had to wait additional 2 hours just to get the truck. Then acted like it was our fault things didn't go through correctly. Wouldn't recommend this location at all!

MADISON G. 
Clasificación:
5.0

Great guy.

JUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
4.0

Nan was very accommodating and very helpful in getting us our truck 1 day early.

DARLENE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FARES S. 
Clasificación:
5.0

Everything was great! Carefree rental experience.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MESHA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RALPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Everything went well while renting.It was fast&painless.Will return this location they had just what I needed.

LISA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Traci G. 
Clasificación:
1.0

Making customers scan there DL where the data is very poor Leeds to a long process

WILLIAM S. 
Clasificación:
5.0

Nada

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Efrain C. 
Clasificación:
5.0

Longer hours, they close at 1pm

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtnee R. 
Clasificación:
3.0

They market the fuel at 3/8 which was between 3/8 and a quarter. I returned the truck with the exact amount of gas and was charged for 3 gallons of gas after I checked the truck in. I wasn't aware of the charge until I received an email from uhaul with the charge. I called to dispute the charge and was put on hold for over an hour. Finally had to hang up because my cell phone battery was out of juice. In addition I was rerouted to Antioch which was 35 miles from Danville which was the location I originally reserved.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IYADUNNI A. 
Clasificación:
1.0

El cliente no dejó un comentario.

CAMILLE H. 
Clasificación:
1.0

My review is based off of Uhaul as a whole and not specifically this location. Made reservations for pick up in Oakley a week prior. Received notification the day before stating my reservation has moved to Pittsburg due to the truck not being available. Go to Pittsburg and I'm told they do not have the truck I reserved available and that I need to call 1-800-UHAUL. After being on the phone for 30 minutes I'll told yo go to Antioch and they will have my truck. When I arrived there was a long line and I had to wait in the hot sun for an hour and half. Horrible experience all together. I'm not sure why I didn't receive a reservation in the first place for Antioch as they had an abundance of trucks available.

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanette J. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY N. 
Clasificación:
5.0

Nothing. Great experience. Great customer service. Friendly people. Great location.

REGINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

We have used this same location for over 15 years and will never go back. When I rented the Uhaul online I rented for a 24 hour period and received my confirmation for the size of truck I needed. The day before pick up I received a call to confirm my reservation and was told I could only have the truck until 2:30? I let them know I needed the truck until the time I rented it and she said no and basically I needed it back by 2:30 as they rented it to someone else. Upon picking up the Uhaul as we did the online check in I followed all the instructions and it stated I had the truck from 5:30 to 5:30 the following day. The next day at about 2:45 I received a message a customer was waiting for the vehicle. I tried to call back no answer so we took the Uhaul back before 5:30 and was greeted with a man and the first thing he states as if I am a child "Nanci your late" I let him know No we had the rental for 24 hours and he gets ruder and says nope you had till 2:30. I let him know when we did online it stated to 5:30 he than said dispatcher told you 2:30 we went back and forth and finally I said how much money are we haggling over he said $30 dollars and I will admit I was heated as he was beyond rude. I told him charge the card the $30 and used not nice words as he could care less about a customer and let him know we moved a disabled vet all day and needed the full 24 hours he then took his hat started to show me he his a vet and it isn't Veterans Day? I didn't know we honor a Vet 1 day a year and try telling that to a Veteran as we all know they served more than 1 day to keep us safe! I have never been so appalled and get it is a business but I rented for 24 hours and shouldn't I receive a prorate and refund back for not getting the vehicle for the time I confirmed. I will never go back and a shame that this man checks vehicles in as I am sure he is the owner and could care less about this review. I will make sure if anyone ever asks where to rent to never ever give him a dime! He should be ashamed as he comes off right away unprofessional and rude! Just so he knows my Dad served 20 years in the Navy and is paralyzed from his service and a true Vet would have compassion for fellow Vets! He didn't need to take his hat off and start waving it at me and berate me! I am not asking for a hand out but you don't call someone and cut there time short the day before a move especially when most people organize a move and more so for me it was the timing in getting my Dads bed over last when he was able to be transported. SHAME ON YOUR LACK OF CUSTOMER SERVICE!

Nanci M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISON L. 
Clasificación:
1.0

I got there at 7:20am to pick up the u-haul using the 24/7 truck service, however, I was unable to get the truck because that service has NOT been activated. I had to wait until 9am to pick up the U-Haul, it was a waste of my time! No apologies or anything! Terrible service!

Denisse A. 
Clasificación:
5.0

Just keep it going.

Cary M. 
Clasificación:
1.0

Whomever are the employees at this location are downright RUDE! Unpleasant, unprofessional, and hands down RUDE!

Shigemi P. 
Clasificación:
5.0

Having everyone show up at 10:00. caused a long line. People after checking vehicle would come back and try to cut in line and ask more questions after receiving their vehicle. Don't have everyone show up at the same time. have more than one person checking out U-Hauls.

Robert H. 
Clasificación:
4.0

There were some electrical issues with the trailer. We had our shop double check our truck connection which was fine. One of the blinkers didn't work and one lower tail light was out

Jennifer A. 
Clasificación:
2.0

The person at the counter was not nice. I was in the rush, and she refused to take a picture of my driver license, but requested me doing it by self via a link she foretold me. It took me about 20 minutes to receive the link, open it and finally scan the driver license.

INNA T. 
Clasificación:
4.0

HOURS OF BUSINES ARE KIND OF LATE. INSTEAD OF OPENING AT 8AM ITS OPEN AT 10 AM WHICH IS INCONVENIENCE IF YOU ARE IN A HURRY!

EDGAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONYELL M. 
Clasificación:
3.0

Ninguno

ROYALITTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMAICA W. 
Clasificación:
5.0

The process was smooth for self check out! Thanks for having the truck up front ready to go!

Phillip M. 
Clasificación:
5.0

Amazing location!

OSIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL CRAIG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
4.0

Take the time to check the truck in and finalize my contract instead of emailing my receipt a day later

JASON J. 
Clasificación:
4.0

Employee's attitude was so bad. You guys should be more careful

Miguel Angel S. 
Clasificación:
2.0

The women at the front desk attitude was very nasty

JACQUELINE H. 
Clasificación:
1.0

A more welcoming customer service, and accurate billing

ROBBIN F. 
Clasificación:
5.0

¡Gracias!

ESTELLE H. 
Clasificación:
1.0

Pricing was not transparent - I made my booking at a particular rate ($0.40/mile) - when I arrived the per-mile rate was 3x what the website had advertised ($1.20/mile).

JACK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
2.0

After waiting 15 plus minutes to be serviced I was not even asked to excuse when an incoming phone call was a ttended to. So basically I physically waited in line that I checked in online for quicker service to be pushed back in line for a phone call. Not a great experience

Thad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
3.0

Opening time needs to be earlier and self check in feature for finding location did not work.

ALONDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny G. 
Clasificación:
4.0

Nada

DANIELLE E. 
Clasificación:
1.0

El cliente no dejó un comentario.

MELINDA W. 
Clasificación:
3.0

Driver Door didn't close all the time, you had to Slam it sometimes. F/E was kinda Bouncy, might need F. Tires or shocks. It was Pretty Clean.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO A. 
Clasificación:
4.0

The practice of Self Vehicle Inspection before a customer driving a U-Haul off the lot must come to a STOP. Pre-determining Vehicle Body Damage using Website Pictures versus Visual Eye Inspection does not work. This practice leaves a large Gray Area which U-Haul is lazily throwing at its customers by signing a release of liability after inspection; this feels like a set up for legal disagreements down the road. U-Haul should be using a Physical Employee along with the customer to conduct visual inspection of vehicles before coming to an agreement of what is already damaged before releasing the truck to its customers; I believe this is what your competitors are practicing. And yes, it is worth paying a higher daily rate on a truck being rented to go through this procedure versus the legal headaches it may cause for both parties involved.

ADRIAN P. 
Clasificación:
1.0

I reserved the truck online for 8 hrs picking up at 9am and was called 2 days before moving to say i had to return the truck ar 230pm and have the option to pick up at 7am. I would of cancelled if it wasnt 2 days before moving. Also i was not told about the self check in process when arrived at 30 min which took 30 mins to do. Will never rent from here again

Kelly P. 
Clasificación:
1.0

I've Never given a bad review before, but the treatment I received at this location was excessive & rude. I rented a small size pick up & 1-dollie. In removing an item of furniture the dollie scraped the top if the plastic liner near the tailgate. When I returned the truck & dollie the owner was visibly & verbally angry about some scratches to the liner. He told me his wife should not have rented that particular dollie due to the possibility of it scraping the bed liner. I didn't dispute that I should help reimburse for the scratches. But despite charging me an additional $80 for scratches to the liner, he continued to repeat several times how I should have known better to rent a different dollie. He spent the better part of 20 minutes continuing to complain about the scratches & having someone come out to take photos. As soon as he pointed them out I agreed to take some responsibility. My only comment was that I didn't realize his wife recommended the wrong dollie. I told her up front what I was moving & asked for her to recommend which size dollie I needed. I assumed she knew what I should use for my job. I not only paid to replace a perfectly good bed liner. As well, I don't feel I should have been charged to completely replace the liner when it had a few minor scratches & is completely useable. I apologized but feel I more than paid for my inexperience in the manner I was treated & what I paid for in charges & insults..

DENISE M. 
Clasificación:
5.0

Love this place .Customer service are very polite, helpful and very professional!

Enele A. 
Clasificación:
5.0

Very friendly. Patient and professional. I love how it feels like I'm visiting family whenever I'm on their property.

PATRICIA B. 
No se han enviado comentarios para esta ubicación.

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