Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

4,180 reviews

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Office Hours

  • Mon-Fri: 10 am–1 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–1 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff was friendly enough at check-in. Truck was very nice. Very nice employee at drop off.

Shaun G 
Rating:
5.0

Seamless experience. Quick, easy and reasonable. Very friendly and helpful staff. Would definitely use U-Haul again and recommend to friends!

Rose F 
Rating:
3.0

Customer did not leave a comment.

Ana T 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN M 
Rating:
2.0

Customer did not leave a comment.

Dennis D 
Rating:
3.0

We got charged for hundreds of miles we didn't travel. Now trying to dispute the charges. Very disappointed in the service

Christine R 
Rating:
4.0

Customer did not leave a comment.

David F 
Rating:
5.0

Very dedicated employee working on the heat!

VERNON P 
Rating:
5.0

I noticed nothing to approve at this time. I've been renting from this location for many years.

LaShanda G 
Rating:
3.0

Customer did not leave a comment.

Emily Q 
Rating:
1.0

Customer did not leave a comment.

ahjanae y 
Rating:
1.0

Waited my turn for about 10 minutes. Lady came out of the office, asked who was next, I said, "I am, I'm returning the truck." She shouted, "we're CLOSED!. Leave the key in the orange box outside!." That was it. Great customer service huh? I absolutely hate your new system. I want to pick up the truck at a U-Haul, not some shady business. I want to RESERVE a truck, not be told, "wait for a call to tell you where to pick up your truck, it may be as far a 50 miles away." I was BEYOND stressed with your whole system. Plus I was charged for $28.12 for 5 gallons of gas. I returned the truck with the same amount they gave me. U-Haul is the only company I have ever used for moving. I need a truck again in two weeks. Will I be using U-Haul? No way. Not if it's the same system.

Carolyn C 
Rating:
5.0

Customer did not leave a comment.

Joel G 
Rating:
5.0

The location was a little hard to find, and the trucks windshield was pretty dusty. Other than that the vehicle was clean, although the check engine light was on. But overall a great experience, excellent customer service.

Andrew H 
Rating:
4.0

Make sure. If there is no one to check the vehicle that the instructions are clear how to return a vehicle online. I found it very confusing

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Carissa C 
Rating:
3.0

Customer did not leave a comment.

Dung N 
Rating:
1.0

They gave me the wrong truck I reserved. a 26 footer and got the smaller truck were I had to make multiple trips and it cost me more that was not right

Phyllis B 
Rating:
1.0

Discrepancy Between Online Booking and In-Office Instructions at U-Haul To Whom It May Concern, I am writing to express my disappointment with the recent experience I had at your U-Haul location. I had reserved an enclosed trailer online, and my confirmation clearly stated a return time of 1pm. However, when I arrived at the office to pick up the trailer, I was informed by the staff that the return time was actually 11:30am. This discrepancy between the online booking system and the information provided in person was quite frustrating and caused unnecessary confusion. As a customer, it is essential for me to be able to rely on the accuracy of the information I receive, especially when it comes to planning my schedule around the rental return time. I believe that it is important for U-Haul to ensure consistency between the information presented online and the instructions given at the rental location. Customers should not be blindsided by conflicting details upon arrival, as this can lead to inconvenience and unnecessary stress. I hope that U-Haul will take steps to address this issue and improve communication between the online booking system and the staff at the rental locations to prevent similar situations in the future. Clear and consistent information is key to providing a positive customer experience, and I trust that U-Haul will take this feedback into consideration for the benefit of all customers. Thank you for your attention to this matter. Sincerely, Shiv Parsram 925-219-6889

Shivnarine P 
Rating:
5.0

Customer did not leave a comment.

Larri S 
Rating:
5.0

Customer did not leave a comment.

Oscar R 
Rating:
4.0

Customer did not leave a comment.

Titus T 
Rating:
3.0

Customer did not leave a comment.

Kamilia B 
Rating:
3.0

Customer did not leave a comment.

DERIK B 
Rating:
5.0

Customer did not leave a comment.

ANNA M 
Rating:
1.0

this location is a multicompany location not just Uhaul although it appears Uhaul and RV rentals are their focus. The small parking area is asphalt but the rest is gravel and is very dusty. the pick up I rented was covered in dust ss is everything else. The pick up had "change oil soon" displayed. I put 17 miles on the truck. When driving back returning the truck at a stop light the oil pressure dropped to ZERO and stayed there until the light changed and the engine RPM increased. With no more stops needed the oil pressure was low but not failing I made it the last mile. I told the employee who checked me in. He stated he would tell mgmt. Also I had a confirmed = reservation for 24 hr rental but when i checked in the mgr stated I had to have the truck back within 23 hours (11:30 am next day) because it was rented for that time. When I told her i had a confirmed reservation she replied "the reservation is for UP TO 24 hours" and the truckj is due at 11:30 am. Additionally she stated she sent me a link to take CA drivers license front/back pictures. Being as I was the only customer there I pulled out my license to which she refused to take stating '" I don't copy the license you do that using the link I sent you". I did not enter the DL photos because I website wanted access to my camera so I refused access to my camera but i took the pictures and sent those back to link.. She said didn't receive the pictures and there is a option in blue letters to send without permitting access. I returned home. I still didn't see the option but could not get camera to allow access either. I called your online number and they corrected my reservation back to 24 hours saying they did not know how it was changed. Also the easiest way to read in the DL pix was to use a different mobile phone so I took a second phone to the rental location and all was done. The U Haul website for DL download should be prominently displayed so denied access to camera is easily accommodated - my opinion.

William W 
Rating:
5.0

Customer did not leave a comment.

HERACLITO C 
Rating:
4.0

Did not have any rope to tie the stuff down I would recommend to have something to Tire the customer stuff down inside the vehicles . All and all A grade

DWAYNE S 
Rating:
5.0

This is very good we appreciate u haul

Parwinder R 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
4.0

Customer did not leave a comment.

Eric T 
Rating:
3.0

We reserved a U-Haul in Oakley, CA. We showed up and it was gone. We were told we had to drive an hour to go get it. Person there couldn’t have cared less. Instead, we reserved a U-Haul at another location nearby online, showed up, and the truck we reserved wasn’t available either. On the way, my wife was on the call with a call center of some kind and the guy on the call was as unprofessional as can be. Absolutely furious with the level of service, not just at the customer service level, but the online reservation having absolutely no honesty in your reservation being truly reserved. We had an absolute shit day moving because of U-Haul. We will never give money to U-Haul again. If I was this incompetent at my job I would be fired the same day. Absolutely ridiculous. Fix your systems or get your franchisees under control, they all seem to have 2 brain cells fighting for 3rd place. But hey, nothing will change right? Just an online complaint, who cares? People with money to put towards your service care. We’ll be sure to let all our neighbors know.

Auden R 
Rating:
1.0

Uhaul means make the move easier but, bring the vehicle back to the same exact location makes everything difficult and more money to spend.

Abid J 
Rating:
4.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Nan is great.

Ravinesh S 
Rating:
5.0

The guy who helped me checking in the truck was very helpful, knowledgeable and great communicator.

Uatisone M 
Rating:
4.0

I have not complaints so far yet!!

RONALD H 
Rating:
5.0

Amazing service just very happy with it thank you.

Jose M 
Rating:
2.0

Clean, maintenance the vehicles before and after every rental. Deodorize the trucks

Alida A 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Customer did not leave a comment.

HUGO R 
Rating:
5.0

Customer did not leave a comment.

Roland E 
Rating:
1.0

It took 2 hours to pick up the truck 5 agents to fix the issue 12 calls to reach solution 2 dropped calls 7 transferred calls with of no resolution 2 more hours to drop off the truck

Murilo S 
Rating:
5.0

Customer did not leave a comment.

Shane N 
Rating:
5.0

Nan & her worker guy is awesome & very patient.😘

Gail G 
Rating:
5.0

Nice trailer and good service.

Milton W 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN L 
Rating:
5.0

Customer did not leave a comment.

Stacey K 
Rating:
4.0

Customer did not leave a comment.

Darrell R 
Rating:
5.0

Customer did not leave a comment.

Tamara N 
Rating:
5.0

My experience was beyond what I expected . Customer service was top rate ! When my phone was unable to finish rental requirements. There was no hesitation to print out necessary documents. upon return I was greeted then took care . I will never go anywhere else !!

Annaliese F 
Rating:
4.0

Customer did not leave a comment.

BRIAN C 
Rating:
4.0

The app did not work to do the self check in, but that isn't a reflection on the site.

Kelly R 
Rating:
4.0

Location is interesting as is in the middle of a residential neighborhood. Place was overflowed with rental vehicles parked and no easy way to find out the drop off area.

Ricardo P 
Rating:
3.0

The customer service rep that help me adjust my reservation was the best

Ashley T 
Rating:
5.0

The young brother that waited on us was extremely nice and friendly. He explained everything in detail. Would definitely rent there again.

DIANE C 
Rating:
5.0

Nice clean equipment

Trevor H 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Great job!

David V 
Rating:
5.0

I came in very near close of business but was able to rent a good fit truck for my needs. Location and vehicle are in wonderful condition. And the staff are super pleasant and helpful. Thank you very much for helping with our move <3

JAMES G 
Rating:
1.0

Lady at the front desk (probably the owner) very unprofessional and does not know how to treat or talk to customers. Terrible attitude and very rude. I wouldnt recommend her supporting buisness. I wont be refering anyone or giving her my business any more.

Ryan S 
Rating:
5.0

Customer did not leave a comment.

Cynthia G 
Rating:
1.0

Rates were not what was quoted for on the reservation. My reservation was suppose to come out around $65 since it was a 1 day couple hours rental. I ended up paying over $200 for rental of the truck and adding gas before returning it. Initially rented out in concord but notified last minute that rental will need to be pick up at a different location.

Mike C 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE D 
Rating:
1.0

Lady who helped me was very rude and not friendly at all.

Jeanette S 
Rating:
5.0

Customer did not leave a comment.

Wolfgang P 
Rating:
2.0

The returning parking lot need to be moved or made bigger

Kinley F 
Rating:
3.0

Leaking roof on truck

Adolfo F 
Rating:
5.0

The gentleman that checked us Was right there to greet us and check us in could’ve had a better experience thank you!

Cameron D 
Rating:
5.0

The service was very good. No notable issues.

Phillip S 
Rating:
5.0

Thank you for call in advance regarding possible equipment exchange

Maksym B 
Rating:
5.0

Very professional and under pressure at least 10 people and she was so calm and maintained composure, and the young man who received the vehicle very very professional while it was raining they both kept it calm and comfortable and remained focused, thank you to the both I wish I had known your names I have used this site which there are other sites available yours is most comfortable and easy to feel confident in your business

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Theodore B 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN A 
Rating:
5.0

Nada todo esta excelente

Luis E 
Rating:
5.0

Customer did not leave a comment.

Amari W 
Rating:
5.0

Customer did not leave a comment.

MOHSEN N 
Rating:
1.0

Probably the worst experience I have had. The lady checking me in was beyond rude. I will ever recommend this location to my clients, friends, or family.

Eric K 
Rating:
5.0

Customer did not leave a comment.

Tenisha W 
Rating:
5.0

Their office was extremely busy when we arrived but we were helped in a timely manner and with great efficiency. Staff are very friendly and helpful all around. Have rented from them before and would again should the need arise!

Hope S 
Rating:
5.0

Customer did not leave a comment.

Naomi E 
Rating:
5.0

Truck inside clean but the windows were dirty and they were short staff. Great help from the lot guy and desk lady

Gonzalo M 
Rating:
5.0

NA

Kimberly B 
Rating:
5.0

I’ve used this location 3 times now in 2023 twice and this last visit. They are awesome, efficient & makes your move so easy!

Kelly F 
Rating:
4.0

The first time I used this location was when I moved to my house right down the street. I have used them several times since. This time was to clean out my garage and do a trash run. Experience is always good, trucks are always maintained. I wish the check in process online was a little nicer but over good!

Tanya C 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Everything was ok. I have used that location several times

Gwendolyn B 
Rating:
5.0

Smooth check in and check out. Was very helpful and kind. Highly recommend!

Edwina W 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B 
Rating:
4.0

Customer did not leave a comment.

Jesse W 
Rating:
2.0

Make getting a u haul more affordable

Tiasha C 
Rating:
4.0

Customer did not leave a comment.

victor f 
Rating:
5.0

I have no complaints about the service I was given this is always been the U-Haul office that I've come to for truck rental the trucks are always clean they're always well-maintained and I like the customer service that I get here they're polite the respectful and they're always on time p

Claudia M 
Rating:
1.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Thanks you

JOSE H 
Rating:
5.0

Professional staff

Daniel B 
Rating:
5.0

Customer did not leave a comment.

KAYLA M 
No reviews have been submitted for this location.

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