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CODY W
Customer Reviews for Cullens Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick Up Great Drop Off Great also U-haul is a Winner
RICHARD BIt was ok. The app said they would call to let me know when/if a trunk was available within an hour and they never did call.
Kirk PHands-down, the best rental in southern Utah. Very professional. I highly recommend this place.
Mark HEverybody should be as good! Every went as planned. You guys are a class act! THANKS!
John HExcellent service and friendly man.
Tyler WDitto
Ron CColton was very professional, kind and very friendly. I am glad he is a Uhaul dealer. We have had to use Uhaul a few times in the past 30 days and Colton has always been there to help. I would recommend this location for all your Uhaul needs. Colton will take care of you and be there if you have any questions. Thank you Colton
Kimberly TGood equipment. Great, honest people!
Channon Feverything was great.
JOe SAgain, the people and the process was quick, easy, and friendly. Location recommendation is N/A because it was selected by U-Haul themselves when they confirmed my reservation. I did not choose it.
Joseph NExcellent
Jean CGet better and more truthfull help.
Gary YThis time dropping off was different than a couple weeks ago. A couple weeks ago everything seemed OK. This week it seems like we were hit with so many fees all over. Kind of a darned if we do, darned if we dont.
Jessica gCustomer experience was top notch! Easy checkout of uhaul…10 out of 10 for overall experience!!
Jennifer FNormal drop-off. Nothing to write home about, positive or negative.
Jessica GFeed back well received and repair order immediately put in place to repair the unit before it was rented out again.
Chris JThe gentleman who is always there is so helpful and friendly. I always rent from this location because of him.
Amy WGreat service. Quick and easy.
Kehaulani MThe Uhaul App did not work. It was frustrating to check out and return the truck. Luckily the people helping when I called to let them know the app wasn’t working were great. The app never asked for pictures when I arrived and it didn’t accept the pictures when I dropped off plus the upload time was ridiculous. There are 5 steps and it would start over each time I got to step 5. I did the whole process 3 times in 30 degree weather so that was really frustrating. Finally I called and spoke to a representative who helped.
David AGreat front desk person!
Brad AVery kind and timely with getting me checked out and on my way.
Christina KGood outfit, I’ve used them several times this year, with good results, and no negative issues
JOSEPH LThe only thing was it wasn't updated to the overall computer system, probably because it was a Saturday, so that the other place in AZ emailed me Tuesday saying it hadn't been checked in. They worked it out and all was well!
Gary OWorked with this location before. Very pro-customer.
Larry VA removable ramp would be useful.
Steve HThe mobile app didn’t work for pickup or drop off. I had to go in for pickup and had to call for drop off. Bad experience with the mobile app.
Jeffry MIt has less to do with the location and more to do with the fact that we reserved a truck. Ended up being late because of an accident then when we showed up to get it after hours the app and website wouldn’t let us check in so it took another hour and half to get a truck that ended up being bigger and more expensive than we needed because that’s all they had available. Very disappointed in the app and ease of renting a vehicle. Turning it back in also took probably 20-30 minutes
Tyler Ithe 20 foot truck swayed back and forth on the highway, it was difficult to drive in a straight line. Also had trouble starting it several times. So glad we only had to drive it 40 miles, it would have been impossible on a longer trip. Will not rent from this location again as employee did not care. Old, poorly maintained truck.
LeVay LWe have rented from the drop off place and really like them♥️
Waldon FThe location was closed, so I tried to check in via the app, but it didn't work. I had to call uhaul to check in.
Christopher GI regularly rent from Cullens Rentals. The gentleman who helps me is always friendly and has great suggestions and ideas. The equipment is in good condition, works well, and performs how I would expect it to. I will be renting again in just two weeks, and can expect similar great customer service!
John MIt said it was going to charge me $60 but I actually charge me 160. I waited two days for the deposit to go back to my bank account and then when the transaction was final it was at $160 charge without the hundred dollar deposit. They did not give me back my hundred dollars. I use the U-Haul for two hours. I am mad. Like truly angry because I feel like I got taken advantage of. I’m a single mom now living in a hotel and they just fucked me over.
Emily RCustomer service was excellent
Donielle SEasy in.. easy out, keep it up
Karl BThe U-haul agent is awesome and respectful when dealing with his customer, you guys are the best and I highly recommend. And I give you the really five stars.
Lesly LGuy at cullens was excellent
Jack EIt was a pleasure renting a Uhaul, the process was easy, and the automated return from the link texted to me was great!
John MNothing, they are great. Friendly and great customer service.
Diana FBoth locations were great
Ronald CSurge brake was very touchy when trailer empty. Very jerky when coming to stop.
Arthur KGet more people to assist at that location. It took 45 minutes to turn in my truck and I arrived at open time of 9 a.m.
Cloud TDropped off the trailer today 6/16/23, at about 8 am, no one there, called there number, no one would pick up nor return my call, could not leave voice mail, left contract in box, at 6 pm I went back, Trailer was gone and no one there ? no confirmation was emailed to me nor text that drop off was confirmed ? Gordon Smith
Gordon S