The young man sitting behind the desk was as helpful as if I pulled some stranger off the street and asked what I should do with the trailer I was dropping off. The spot I was instructed to put it in was right in the way of everybody. But I dropped it there anyway and went on my way... then the next day I was accused of never returning it... not a very pleasant feeling in my gut... And I'd prefer to never feel that way again, therefore I won't give them my business again. I assume they found the trailer because nobody has kicked my front door in asking for money.
Kir M.
Customer Reviews for Cullens Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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They don't have enough help. I have a bad back and had to lift the trailer onto the hitch with the help of the owner's young wife because he wasn't around nor did he come when she called for him. He runs this U-Haul very poorly and seems to leave it all to his wife. She does the best she can but she needs help. She is very friendly and competent but she needs her husband there or another employee. When I returned it, no one was available to help me lift the trailer off the hitch, so one of the U-Haul mechanics - not an employee of Cullen Rentals - had to help me lift the trailer off. I can't be doing things like that. I may have really damaged my back.
STEVEN D.Gracias
JOHN G.These are the nicest people ever! I would deal with them each and every time I needed to rent a uhaul.
TRICIA M.Great job and easy to deal with
Kenton M.Simply pulled into drive way and dropped off trailer. Very helpful.
Larry L.Great service and huge supply which makes this location the go-to location for our local moving needs!
Rex M.Our experience with this location has been fantastic! We have used it several times over the last few months while completing our move and they have been great in all aspects of the rental each time! Ju.
JAMES G.Fix your app and website.
Darrin B.No complaints. Friendly customer service. Definitely coming here in the future.
EDUARDO R.N/C
MARK EVERT Q.No improvements are needed. Salesman was fast and kind, he even hooked up the trailer for me.
NATHAN M.All employees should know and quote the correct price of the trailer on the initial contact with customer.
MARY G.I only use this Uhaul location. They are professional, accommodating and helpful.
SIDNEY W.Truck was dirty inside and out when I picked it up but I returned it clean inside and out. Rental place was good to work with.
DUSTIN P.Nothing. The location was easy to find, the people were very helpful, it was easy to get the truck & auto transport pulled in because the lot was set up with enough space. Return was seamless.
Adam C.Not sure of the employees name he told me but I forgot but he is young and he just started the job and he was very helpful and made it streamlined upon my returning the car hauler
Michael T.Not charge outrageous prices (Note: I'm aware that the company controls pricing. The pickup location and staff were fine).
CLINTON JACOB B.The man was wonderful. He helped us [Two 26 ft trucks with car hauler on each truck] when the web site was a total bust - worthless- completely a waste of 1 1/2 hrs waiting for no response. The store was closed but the man saw our trucks on a security camera, came back to work after hours and got us completely checked in and fast. Would recommend everyone return their Uhaul equipment to this location in Cedar over any other place.
RANDALL J.The man was wonderful. He helped us [Two 26 ft trucks with car hauler on each truck] when the web site was a total bust - worthless- completely a waste of 1 1/2 hrs waiting for no response. The store was closed but the man saw our trucks on a security camera, came back to work after hours and got us completely checked in and fast. Would recommend everyone return their Uhaul equipment to this location in Cedar over any other place.
GARY H.The customer service lady wa# extremely helpful and courteous!
Gerald B.Charge me the rate you said, that being one day, not 2. And not giving me blankets/ pads in a bag that are wet and smell of mildew. Having the truck filled with proper amount of fuel. Put $41.00 in the tank to drive 40 miles, due to person before not refueling correctly
LYLE H.Nothing, in my opinion for improvement!! Excellent service
KIM S.The U-Haul that we used polled to the right even when it was unloaded it would be good to check out the suspension or the mechanics on that U-Haul. We loved the personal customer experience that we received we were really disappointed by U-Hauls online app and the downloadable app it the app was a headache and we ended up spending three hours trying to submit her return and during that time there was no connection to the app or the website to return the truck we kept getting an error that said no memory Again the customer service we received was top-notch working with the provider of the U-Hauls at the airport road location. was a great experience and we really love them.
HANS H.Young man that helped me was very impressive. He was busy but had a great attitude. Looked me in the eye and spoke with confidence.
DARRELL R.For some reason I was not able to do the mobile pick up so I had to wait until they were open to get the truck. Don't know why the mobile pick up was not an option but it would have been a nice to have.
ALEXANDER W.Clay was very helpful and answered all of my questions.
Donald D.Quick and efficient check out and check in.
KLINT M.Good customer service. Got me 8n and out in under 5 min.
JESSE S.Mobile checkout was not functional, wait time for phone help was 63 minutes. Luckily someone who worked there happened to be able to help after hours.
Neal B.I had the worst experience with this rental with Uhaul and will never use your company again. I will also let everyone I know, know about this and will be filing a complaint with BBB and also on twitter and facebook. Facts: 1. I called Uhaul and reserved a one way 15' truck to go from Las Vegas to Belmont, CA. 2. I was told the truck would be ready for me by 9AM on Saturday 3. I hired laborers to help with the move and scheduled them to come on Saturday which cost me about $2,000 4. I drove 10 hours from CA to Vegas on Wednesday. I called Uhaul on Thursday to verify the truck would be ready on Saturday and was told by someone named Morales in the traffic department that they did not have any trucks. 5. She let me know she didn't really care that I had this all planned out and it hinged on having the Uhaul truck on Saturday morning. She let me know they did not have any trucks within 200 miles and that maybe they would call me Saturday morning if they got one in. 6. I let her know this was not acceptable and was passed to a manager at the Osso Blonco store, who told me the same thing. They don't really care that I was told the truck would be ready because they didn't have any trucks for me. 7. The manager at Osso Blonco gave me another managers phone number by the name of Stephen. 8. After hearing the story, Stephen said he was sorry but that he could only refund me $50 as a courtesy. 9. After threatening to file with BBB and put my story online and with the news, he offered to refund me an additional $78. In conclusion, they did find me a Uhaul truck which was about 200 miles away in Cedar, Utah. So, I had to pay a laborer to drive with me to pick up the truck to bring it back to Vegas where I was told the truck would be waiting for me originally. I had to pay that person $400 cash. And pay for my cars gas as well as the trucks gas to get it back to Vegas. After speaking with several representatives, as well as my father in law speaking with your representatives, we were both told that this is part of the Uhaul policy. That you don't really care that people make plans to move, hire movers and spend a lot of money which all hinges around your truck being where you said it would be when the reservation was originally made. Even one of your executive assistants to Stephen told me she hears stories like this all the time from upset customers and she totally understands. Obviously, if I was told there was a chance the truck wouldn't be there, I would have looked for an alternative. I find the operation of your company reprehensible and truly despicable. I will be posting this to BBB as well as every online and news outlet I can find. One of your most dissatisfied ex-customers. Jason.
Jason B.Better accommodations for your employees
DANIEL O.The kid who greeted me took care of everything. 10/10 experience
KORBIN G.“Traffic u-haul control†messed up where we were supposed to pickup the truck and our trailer. Gave us the run around for 3 hours and put us behind schedule. Very annoying because I had this scheduled at least 3 weeks in advance and we were moving cross country. I was told traffic would call me but I had to call them several times just to figure out where the truck and trailer was, which happened to be at two separate locations, very far apart! Very little regard for my situation. The pickup guy was very nice but traffic control was highly aggravating to work with.
RACHEL R.This location was fine. My original location of iron hill storage was a joke. No one showed up for work.
GAVIN S.The owner is very passionate about keeping his company and customers at the same level of greatness. He has empathy for concerns which is very rare for this city's work ethic. He represents his company and the brand very well.
JASMINE O.Need to warn people to not drop keys off until after they have done the after hours drop off process. I was told I just needed to upload a picture of the parked truck. I turned my keys into the drop box and drove to my house then had to go back to the drop off location and could not get all the needed pictures.
MITCHELL G.Great service. Much appreciated.
JORDAN W.Nice, professional people.
MARK CHANDLER A.Friendly staff. Clean truck. Easy to drive and load
Greg C.These guys and gal are always the best. They go out of the way to help
drake D.Awesome truck, which made the move easy and flawless. Great service and equipment!
Dane B.Very helpful and courteous!
MICHAEL DAVID T.Make sure the uhaul doesn't have dog shit and piss in the back before renting it to someone
Karen L.