I never rented a uhaul from them. They used the wrong Info for the renter and were ok with it... after calling to inform them they sent the contract to the wrong person they said, "that's OK, we gave a paper contract to him too." Perhaps they missed that I was NOT ok with someone else using MY email on their contract... I continued to recieve all communications and receipts for the duration of the rental process.ERVIN W.
Customer Reviews for Crockers Lockers
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice serviceHai N.
The agent was very helpful with assisting me what's my rental and storage needs.ALVIN G.
Best place I've ever rented a Uhaul from. Best uhaul truck I've driven. Very well maintained and very clean.JAMES A.
El cliente no dejó un comentario.HANS W.
El cliente no dejó un comentario.Jim S.
Make sure the tires are filled up before pickup. I had to wait quite a bit for the tires to be filled up with air.Jason L.
El cliente no dejó un comentario.BELINDA E.
El cliente no dejó un comentario.ALVARO Q.
Customer service was awesome I will recommend everyone to go thereTerry S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.NORMA I.
The service was adequate I don't have any complaints it's a whole lot simpler to rent a truck now a days compared to 20 years ago.Ashawnte W.
I requested an appliance dolly and got a regular one - It worked out in the endMICHELE B.
Keep up the good work, and thank you.RICHARD C.
The return process was not great. I do not want to turn on location services on my phone and have to photograph the vehicle from every side in the middle of the road in the dark. Very invasive from my perspective.JILL Z.
El cliente no dejó un comentario.JOSETOMAS D.
El cliente no dejó un comentario.BRANDI H.
If possible, I will never use Uhaul again. You should change your name to F you, instead of Uhaul. I made my reservation a week in advance. The day before I was supposed to pick up the truck ( that I was guaranteed online) I was informed that my reservation was moved 25+ miles away and that I was expected to pay for the extra fuel and distance. Then I was told if I canceled my reservation, I would be charged a cancelation fee. This is a scam. You took my card number to guarantee a vehicle, but the truth is you took it to make sure you could charge my card after you made sure to screw me. I'll be calling your cooperate offices daily until I get a response with some kind of customer service. I own a business and I would fire any and all staff that spouted the nonsense that I got from 3 of your supposed customer service reps. If you want to improve for the next customer... try not scamming them for their hard earned money. I'll be leaving a scathing review on Yelp as well as anywhere else I can.NATHAN H.
El cliente no dejó un comentario.VINCENT S.
I had a very enjoyable and easy experience. My truck was ready although I was early. I was gifted a box I needed. The guys were efficient and kind. I'll be back!STACY S.
El cliente no dejó un comentario.VINCENT S.
Two hireginald G.
El cliente no dejó un comentario.judy H.
Great staffCASSANDRA H.
All was good. I will use this office for future moves.Tanya F.
People that worked here are very professional, I got the truck on time like they promise. The truck is in good running condition we don't have problem at all. I am proud and I will definitely recommend uhaul.ERLINDA C.
Geoffrey was amazing extremely helpful and understanding. The day after Christmas nd during covid I was stressed outta my mind the van nd customer service he gave was a real ease to my whole personal situation. Thank you again goffrey stay safe happy holidays and a happy new year.Lauren H.
El cliente no dejó un comentario.Owen H.
El cliente no dejó un comentario.Susan A.
El cliente no dejó un comentario.VIVIAN R.
The gentlemen at the location were kind and helpful. Some of the telecommunications before pick up were borderline rude. I went from seeing online that no trucks were available, to requesting a call to set up, to being told there were trucks available, to being told that there aren't, to being told that there are if I drive it back to same location, to being told that I only get the truck till 8 am from a 2pm pick up because that's al that's available... but if I want to spend an extra $100 then I can have it for another day. Very misleading and frustrating process.Katherine W.
The two men in the office were rude and verbally combative and told me that if I didn't have the truck back for the next rental I would not be allowed to rent again from Uhaul. Also they refused to put on their masks despite being inside a very small office. I will not be comfortable renting from these reps again.ELIZABETH L.
El cliente no dejó un comentario.FRANK R.
El cliente no dejó un comentario.SHANTRALL R.
I was to receive an email from you folks as to what my bill was. I have not received it as of yet. I assumed I would get it the next day. I rented the truck on the 25th of Oct. You want to improve customer service? Get the actual bill to me sooner.Gerald P.
Probably change the Hours from 0800 to 0600.al C.
El cliente no dejó un comentario.Jeffrey M.
I have dropped off U-Haul rentals at Crockers Lockers in the past. Excellent service and I highly recommend them.Jeff F.
El cliente no dejó un comentario.EDWARD M.
Been coming here for years.The trucks are always clean and the office people are great oeople.Carlene M.
Thank you chad very please with him and very friendly thank you!Juana F.
El cliente no dejó un comentario.Allen K.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.Ava J.
Crockers Lockers is the best.David L.
El cliente no dejó un comentario.WILHAMINA T.
very nice and accommodating staffMARIA L.
Great folks!Shawn T.
El cliente no dejó un comentario.Kristopher R.
The attendant was extremely racist. Myself (a black man) and multiple Latino men where disrespected and spoken to poorly by the attendant... I'm disappointed and will never use Uhaul again.Kristopher R.
El cliente no dejó un comentario.TAMMY S.
Manager was very rude. He walked up to our car around our 8pm after hours drop off, and he started yelling at us asking for the keys right away before I could even check out on the website. Also flashing his flashlight in the car window while I was trying to get on the website to see the after hours check out process. He was not wearing a uniform, and he didn't have anything that shows he was a manager. I insisted on putting the key through the door drop off because I didn't know who he was, and he was very mad that I didn't just hand the key to him. Over all, a very poor experience, and I wouldn't rent from this location again.Amber N.
El cliente no dejó un comentario.Teresa C.
The representative at the location was extremely difficult rude lied several times, didn't want to rent to us, cAncelled our first reservation for no reason, yelled at my sister a women and she wasn't rude at all in which was unbelievable and cause a very hostile interaction with me and the desk worker. I turkey believe the guy working there was a racist and didn't want to rent to us solely because of our race period. He was not interested in helping us and had a very nasty attitude and created a very difficult experience and obstacles hoping that I would just walk out angry but I wasn't going to and I didn't. He sent me 7 seven text messages saying that I needed to send photos of my drivers license I completed the process and showed the worker that on my photo and the pic uploading through the link was successfully completed and he kept saying I'm not getting them on my end so I. Any rent the vehicle but when I threatened to call corporate while in the store and did call and have the phone ringing, mysteriously the photos came through and he continued to be nasty and very rude with processing our rental that he has to rebuild because he cancelled the other order we had... the entire experience was unnecessarily difficult and hostile escalated and unlike anything I ever experienced renting a vehicle from any place before. The worker was angry for whatever reason and totally took it out on us for no reason. I immediately call customer to report the incident right after I picked up our rental.. I believe because this was an authorized dealer location they must feel that their is no accountability or consequences for their actions because they do not represent uhaul professionally and should not be allowed to represent the brand. I like to file a formal complaint sent this to corporate for a review and resolution.OGINGA W.
Very good service! A++++JOE M.
Make the time to conduct a walk around of the vehicle for damage prior to leaving the property.ANDREW G.
The gentleman that helped me was great and made the experience very easy. Moving is a stressful event and he helped make it a little easier. ¡Gracias!Christopher B.
I thought it was a lil expensive 1.09 a mile never got my 45$ back yet on my account plus I put like 6 gallons of gas extra never got compensated for thatRobert H.
El cliente no dejó un comentario.PERCY S.
Had some issues. I had a reservation for two days. Stated that would probably only need the truck for one day, but was not sure hence the two day reservation. They call me the evening of the first day and informed me that I had to have the truck back buy 8:00 am the next day. I reminded them that I had a two day reservation. They told me that they would see what they could â€œwork outâ€ and call me back. I found the customer service poor.NELIA B.
Everything was perfect and Jeff made the whole transaction from finding the vehicle and making sure I got what I needed very smooth.. Thank you Jeff!!!!WILLIAMS V.
El cliente no dejó un comentario.WESLEY W.
El cliente no dejó un comentario.Jorge G.
The guys in the office were awesome and understanding. Had a lot on my plate and they made things a lot easier for me.Catherine S.
The guys at this location was awesome! They were very helping for my pick up and return. I ran late with my return and the stayed professional and understanding to my situation. Thanks Team!SEAN S.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.CHARLEEN F.
El cliente no dejó un comentario.DEMARIO P.
I got to see kittens while picking it up. I don't think you can improve beyond that.Mark H.
Excellent customer serviceRegina S.
Great customer service!james H.
Uhaul really helped me out with a return on rental got really sick have diabetes and got sick and uhaul helped meRICKY B.
Very rude and unpleasant employees. When I arrived, an attendant was outside and pointed where to park. Did not verbally acknowledge me or provide instruction to me as I waited outside of my car and he continued his duties. When he walked toward the office door, following him, he closed the door in my face with a hard swing. I didn't know If I was supposed to wait outside because of COVID and because he knew I was right behind him, I assumed the door had slam lock. so after waiting outside for a few minutes, I went back to the car to await further instruction. After he came out and resumed his task of moving trucks around, seeing me and not acknowledging me, I went to the office door, and yes it was unlocked. When I approached the attendee that's was inside, and calmly told him about my dissatisfaction at how I had been treated he was disinterested, did not apologize or even provide an excuse, but kept giving me instructions, the keys and the pamphlet. When the attendee from outside returned to the office and got on his computer, I gently voiced my dissatisfaction and lack of customer service, he told me several times if I didn't know what to do I should have just asked. I nodded and walked off. I did tell them that if I had Time to utilize a different location, I definitely would have. Not one single apology. These employees definitely need some direction and I definitely deserve an apology.Jonna T.
El cliente no dejó un comentario.Josh B.
Friendly staff, quick and easy check- in/check-out process. Got the job done.Noel S.
El cliente no dejó un comentario.Phillip S.
El cliente no dejó un comentario.JEANETTE W.
El cliente no dejó un comentario.Edward M.
Thank You! You guys go above and beyond and it's greatly appreciatedTonja S.
Great customer service. Thank you!Guadalupe P.
Nothing it was okEric M.
El cliente no dejó un comentario.Dina M.
El cliente no dejó un comentario.Edwin S.
El cliente no dejó un comentario.Steve M.
No Improvement needed. I also have a storage at this location. The staff here is friendly and pleasant , always a pleasure doing business with them.SAMUEL V.
Everything went very smoothlyTERESA F.
El cliente no dejó un comentario.JABARI A.
Fast check out at pickup. Celan Uhaul. Very courtious at counter. GraciasMaria P.
El cliente no dejó un comentario.Stephen J.
The reservation, service and drop-off was smooth and very easy.Kiana V.
Excellent staff, very professional, wonderful service, excellent equipment.James H.
I Own a moving company and had to rent a U-Haul because I broke the driver side mirror. I found this location which was a mile away was in and out in no timeChristopher J.
Quick, easy, helpful. Truck available without a reservation.William D.
Best rental place I've ever been !!! I was so pleased from my first phone til I returned the van!!Karen D.
The AC did not work and it was a very warm day today.Dennis W.
excellent service, courteous staff, convenient night drop offJuan E.