Customer Reviews for Crazy Book Lady
(U-Haul Neighborhood Dealer)

271 comentarios

5058 Cherokee St   Acworth, GA 30101

(770) 917-9099

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar. - sáb.: 9:30 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 917-9099

5058 Cherokee St
Acworth, GA 30101

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar. - sáb.: 9:30 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ramona G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

None of the additional equipment I ordered was in the truck, so I couldn't start my move till the next day. This caused me to return the truck a few hours after my scheduled time. I'm still waiting to hear if U-haul is going to correct this situation or not. I'm not happy at all so far

Donald H. 
Clasificación:
3.0

Back of truck was not swept

Roy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia B. 
Clasificación:
2.0

No passenger side door key access, and it's been that way for a while from how it looks. The transmission is going out on this truck No hand trucks inside when I ordered them, The seal on the drivers door fell completely off. I called and the owner put me on hold for over 5 minutes before I finally hung up. Worst UHual experience ever

SARA W. 
Clasificación:
5.0

This is a great rental place. Friendly and helpful.

Kamala D. 
Clasificación:
5.0

Crazy Book Lady does great job. They have a large parking area that is easy to access and their service is fast and customer-focused!

DannyandKaren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

The “crazy book lady” is not actually crazy! She is super nice and professional! Maybe she is crazy about books - she has a lot of really nice books for sale at her store.

Kathleen P. 
Clasificación:
5.0

Nice peopleto do business with I'm a returning customer.

Mark J. 
Clasificación:
3.0

Maybe recommend - even though I had done reservation online, it's like the system did t take anything. The representative was insisting that I turn in the trailer at a different place that what I reserved.

Derrick T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Moises J. 
Clasificación:
4.0

The location had poor cell phone service. I have good service everywhere, but down in that parking lot I had 1 bar and the mobile pickup process was taking forever. We arrived 30 minutes early and it took us 42 minutes to successfully finish the mobile pick up. They uhaul app crashed a few times during the process too so I didn't get to finish taking pictures of the truck to update damage that was not marked with an x.

Roan C. 
Clasificación:
5.0

Nice place, great service.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh M. 
Clasificación:
5.0

The lady that took the keys from me here was super kind and customer service oriented. She apologized that I had such trouble with uhaul.

Emily H. 
Clasificación:
5.0

price quite high for one way. This just tells me that you don't want to rent to people leaving town. . This is a crime the ware on the trailer is twice as much for in town use. So you put the expense on some one 2that wants to move to a better location for a new job or family .

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

In my attempt to reschedule a drop off location, I had a horrible experience with phone and online attempts to do this. My drop off location was moved to a different location after getting confirmation of a primary location.

Cory T. 
Clasificación:
1.0

I was. Surged an extra day and that should've not been the case. I had the truck for less than 24hrs!!!

Gustavo A. 
Clasificación:
4.0

I had an issue logging into both the website and mobile app when I tried to pick up my truck. Called the UHaul customer service number and first rep could not help so they transferred me to someone else. That person was extremely rude and hung up on me when I voiced my frustration with the process. It took me a total of 45 minutes to get something to work and then get my truck. And all of this was after they switched my pick up location the day before.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickia M. 
Clasificación:
5.0

Great customer service!

William I. 
Clasificación:
5.0

Very professional

NICOLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
2.0

We went to three different U-Haul locations after they did not have our previously reserved truck. Ridiculous! The last one is located inside a bookstore and is poorly signed.

Jeff W. 
Clasificación:
5.0

Best u-haul experience ever! The Crazy Book Lady was very friendly and offered later return hours than many other locations. I will definitely use this location for future rentals.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan A. 
Clasificación:
3.0

The truck provided had almost 200K miles, seats were worn out and uncomfortable, the passenger door would not completely close, and the back of the truck was very dirty.

Jimmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
2.0

Office location hard to find.

Phyllis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna P. 
Clasificación:
4.0

El cliente no dejó un comentario.

henry G. 
Clasificación:
5.0

Brandon was very helpful went above and beyond to make sure I was good. Thanks Brandon job well done

Beverly S. 
Clasificación:
4.0

The lady who checked me in was quick and had me on my way in short order.

David S. 
Clasificación:
5.0

She was very helpful and friendly!

Kathryn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

The lady I rented from was awesome! The Crazy Book Lady in Ackworth, Ga.

donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard B. 
Clasificación:
4.0

It's a used bookstore so if you are ok with books everywhere, it's fine. The staff is super friendly and helpful - they were patient with my problematic move that was not their fault. They helped me work through what I needed. And hey who doesn't love a good used bookstore?

Kendra S. 
Clasificación:
4.0

Improve the website so we can do self-return.

Pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn H. 
Clasificación:
5.0

Everything went great. The staff was nice and very helpful!

David S. 
Clasificación:
5.0

Super place for Uhaul rental and return. Thank you to the great folks that work here !

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E. 
Clasificación:
4.0

after hours drop off. Stacy was very helpful the next day on confirming receipt and correcting account on drop off to location.

Robert F. 
Clasificación:
3.0

El cliente no dejó un comentario.

annie S. 
Clasificación:
2.0

These people are ok but they are book store workers. Not U Haul specialists. You have to wait behind haggling book store customers and somewhat untrained staff at the counter. (Untrained on either the book store job or the U Haul job it appears). When you are renting you are normally on a time frame. Your rates are per a time frame. They also like to close early and not really check in the returned equipment. Wouldn't use this place again unless its all that's available.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Nice lady! Took good care of us at check-in and was very quick!

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri G. 
Clasificación:
5.0

The associate I worked with was incredible!

Cody A. 
Clasificación:
5.0

She was wonderful.

Paul T. 
Clasificación:
5.0

Phenomenal staff. Super helpful!!

Rich D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
1.0

I got charge for an extra day when I didn't have it an extra day!

Katelyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick B. 
Clasificación:
5.0

The staff is very helpfull and freindly

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Great location with professional staff!

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashwinkumar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin L. 
Clasificación:
5.0

Nada

Meagan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
3.0

I was late to pick up but they were accommodating and I have no reason to believe the truck was ready at scheduled time. The book store had a lot to look at while I waited to complete transaction also

Brian M. 
Clasificación:
5.0

You need to provide a jack on the trailer. It took me an hour to remove it from my truck and it damaged my bumper when it slid forward when it released from the ball. The weight it too heavy to remove when dropping the trailer off when the facility is closed.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isioma O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon T. 
Clasificación:
5.0

Great location, great service, much better than most... my preferred location.

JASON F. 
Clasificación:
5.0

To go out and check the vehicles after someone uses them to make sure they are cleaned out good and no animal hair or anything is left in the trucks overall the truck was really good and in great shape.

Monique W. 
Clasificación:
5.0

The customer service was one of the best I have ever dealt with.

Ellen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger M. 
Clasificación:
3.0

El cliente no dejó un comentario.

emma B. 
Clasificación:
5.0

Every thing we needed...friendly and helpful staff... Our move is complete! Gracias

Robert Lee M. 
Clasificación:
5.0

Keep the communication open. Stacey was great and very professional. Yes I would rent at this location again.

Lexine L. 
Clasificación:
4.0

My onlycomplaint is that i was unable to pick up my truck at the location I reserved it. Instead I had to drive 30 miles away to pick it up and then the same 30 miles back to pick up what I needed to load. Seems there should be a way of insuring that one can pick up the truck where it was reserved.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta F. 
Clasificación:
5.0

Nothing!

Joseph T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN S. 
No se han enviado comentarios para esta ubicación.

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