Customer did not leave a comment.
Vern P
Customer Reviews for County Market 212
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My card was billed for 2 other Transactions NOT authorized by me I was told when calling U-Haul that a Mariah Linsey(I don't know if spelling is correct) got a rental pf some sort from this location and I was billed 239 and chnge on the 21st, and 120 something TODAY at a different location. I called your HQ and Jessica Manager on duty was NO help just told me to call Discover and dispute which I did. I DID NOT HAVE A GOOD EXPERIENCE!!
Michael LEverything went perfectly!
William DEasy check-in. Personnel pleasant, friendly, professional, etc. Definitely would recommend location.
lisa SNo need for improvements
STEVE DWe didn't get an invoice.
Paulet zyour self checkout app needs work. It took 1 hour to check out my dropped off truck & trailer with your app
Ronnie SCab of truck was dirty with pet hair. It had a check engine light on and the advance tract was not working.
Lacy HNo issues other than that I reserved the truck on Saturday evening before 8pm and at 8am Sunday the next day the truck still showed unavailable (not at location) despite physically being there and so it required quite a bit of chat/phone support to get the store to be able to see my reservation and rent the truck. Scheduling manager unavailability that evening and early morning caused this delay and it would be nice if there could be 24/7 coverage to alleviate this problem.
MICHAEL MProvide more product info-such as towing hitch ball size,updated info on drop-off locations ,& current open locations & hrs of drop-off times !
JACK BJessica was very helpful and accommodating. Excellent service. Trailer was perfect and towed well.
Keith SWe dropped off at night so we did not have to deal with personnel
dustin cTrain the people that are handling the rental! Don’t false advertise your prices in front of the store!
Todd PPiss poor from start to finish salesman over the phone that helped me do my reservation assured me that the 10 foot truck ramp ramp on it which I did not I got home with the truck found out there was no ramp at the drive back after sitting on hold with U-Haul for upwards of 50 minutes just so that way I can figure out what to do with the truck and if I could get a refund on it just to get back to the location
Tanner CCalled several times to assure that my truck would be ready and waiting for me.
Paul GLady was openly polite
jose gLocation generally didn’t know how to complete any step of the rental process
Greg CHave the plug adaptors at your sites.
Cay CDrop-off was great. Again, the app did not work well. I had trouble with the online part of the dropoff.
Timothy KThe return is co located within the county market. Really convenient, but a sign or something inside the store might be helpful, I.e., if one wouldn’t think of just going to the market customer service
Mark Hvery nice and friendly staff. Good experience, would repeat.
MITCHELL REverything was great from the beginning to the end in fort Walton beach! Thank you!!!
lali pReturn went super smooth and the agent was professional and very respectful.
Tim CNothing. Manager was very helpful.
Brodie WNo one was available to return the truck at the location and they suggested I bring it back the next day. I told them that wasn’t an option. I just dropped off the keys and paperwork in hopes everything is taken care of. This is mainly due to issues with Covid
Tisha GThe girls were new to renting but we’re very helpful and kind as they worked through the process. Happy to have this service in our little town.
Michele R