Customer did not leave a comment.
Patrick C.
Customer Reviews for County Line Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had completed my move earlier than expected. I called the return to location to make sure the facility was open (Sunday afternoon) to return the trailer. The rep said yes and would be there until 5:00PM. Upon arrival, the rep showed me where to park the trailer and apologized that the U-Haul system was temporarily down. He assured me that my return time was noted and he would check it in as soon as the computer came back up. This is an example of great customer service!
Charles K.Very friendly and easy to work with!!
Patrick W.Nothing. The staff there were very helpful
Ricco C.The personnel were Fabulous.
Aaron H.We have used uhaul 3 times in the last 2months. Each time they have been very easy to work with. The ones off the NW expressway on the west side are extremely nice and helpful!
Aaron C.Customer service was fantastic Very fast and thorough Thank you to those who run it!
ron W.No further comments.
Steven G.Very easy turn over process.
Shawn O.Nice
Scott H.Quick and friendly rental and return.
Alicia K.Great experience!!
BILLIE H.All good. Also the lady that helped me was very nice and helpful. Thank you -bf
BRADLEY F.Very kind and accommodating people. Excellent customer service!
Judith H.Dee was wonderful. She was friendly and helpful. She was very thorough and efficient at her job. Thanks for the help. H.
Harvey R.Everything went smooth so I wouldn't change anything
marco C.The U-haul rental was the only thing that actually went smooth during my move. Friendly, helpful, and informative staff helped me with any of my questions/concerns. Made sure I paid the lowest possible rates. I was a little nervous to drive a truck of that size and it couldn't have been any easier. Turns as well as backing it up the driveway. The app was user friendly and when I needed to extend my rental last min (twice due to unforeseen circumstances) I had no issues. No bumps and no added stressers!! What a relief it was. Will use uhaul for all future truck rentals.
Kelly Y.The lockbox was somewhat difficult.
Sylvia B.We had no problems; they were very accommodating. We needed a few more hours with the truck, and they said their was no problem ;they didn't close until 6 pm. And there was a drop-off box for the keys if we went over that. I will absolutely be using that location again.
Theresa P.The truck got about a mile a gallon. I drove it no more than 15 miles and the truck said I drove 97. Don't know how the hell that's possible but it happened
chad D.Great people! Easy in and out!
Troy S.Dee is always a pleasure to work with
Trevian C.Lee treated me like a family not a colleague.
Michael A.Keep up with great service at person to person like the lady who checked me in - sorry that I couldn't recall her name. I heard about people complained the web app took long with returned after hour, but it was not so bad with my phone service with AT&T. The steps were needed with pictures to prove nyvreturn was great with vlean truck and enough gas filled as required. Great experience for me.
Dat N.How to get trailer off hitch when no one is around. It is too heavy!
Larry M.Make your damn app better. Put a one way trip and the app refreshes while putting in mileage and it turned it to a round trip so I had to of course drive all the way to pick it back up and then drive it all the way back to the stupid location because of it. Thank a lot for taking up my evening because of this mistake.
Kyler W.Excellent customer service!! Best I've found!
SHELLY T.D has great customer service. I will definitely use this location again.
Trevian C.With this location not much, she is the best!!
TIMOTHY T.If extra equipment is rented and a lock isn't provided, ask the customer if they will have a lock to return the equipment after hours with a lock they will give to uhaul.
Tony D.Dee was knowledgeable, experienced, and professional! Value her management of your business; she'll be hard to replace.
Jesse M.The guy there told how to drop it off after hours. Very helpful.
Lana F.This trip was a nightmare first off they didn't know how to put the car straps on the tires correctly I had to go to a second U-Haul store we got hit by a semi we had a 20 ft truck that had the check engine light on it the whole way things like this shouldn't be happening I wasn't safe I had to waste another whole night waiting for roadside assistance because the check engine light wouldn't go off and it seems like it was getting worse okay not happy
Rachele R.Correctly document prior damages so you're not charging the WRONG PEOPLE!
Mervin S.I did not interact with the employees at this location. I used the mobile app to return the rental. No issues returning the truck.
Michael K.This place and their staff are amazing!
Kim T.Fast and courteous service was provided.
debra G.I think that u haul is a tremendously good company, they took time to make sure everything was well maintained. They check all lights. If it ain't working they fix it.you will leave happy.good tires on the trailer. Everything was perfect. (Now get you a u haul trailer today).and don't worry about nothing.
Gayla H.If you had the an ultimate rating this would be the best I have experienced ever before. I have rented through Uhaul over ten times probably, so I can safely say this was my best choice out of them all.
Cleveland L.This was a great first experience with Uhaul!
Amy G.Got stopped in a local town because a head light wasn't working. ( I had to replace it)
Oscar T.