When your reservation says guaranteed....guarantee it!! i had to drive an hour out of town and back. 2 hours out of my way.Carla S.
Customer Reviews for Country Store & Esso
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Need to double-check the contract. Trusting his word, I was told that the mileage was 70 cents per mile and was charged $1.43 per mile. I should have checked the written copy before leaving. I was suppose to have a quarter of a tank of gas, it was actually less. The vehicle was NOT verified when I returned it so damage could have happened between my return and the next morning (thankfully there was none). My estimated calculation of $125.00 to transport a small lawn tractor for which a 4' X 8' trailer could have done the job to me was an acceptable option since this U-Haul dealer did not have such a trailer on site. To top it off, upon returning the truck, there was exactly that trailer available. Seems that dealer could have advised that one would be available later that day. This is not the first time I use U-Haul but this was an extremely disappointing and expensive experience. I feel I was taken advantage of for the extra money.JEANNETTE A.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Krisitna G.
Dint check it out when returned , told me to park anywhere out back .Chris F.
I was supposed to pick up the trailer from u-haul location in Sudbury, ON on Oct 10th, Saturday, but after reaching there after driving more than 2 hours, i got a text message about 30 mins before picking up that the pick up location has been changed to Bruce mines, ON. I did not get a call from Scheduling to inform this major change. I was only able to get the trailer next day and i spent next day as well to get this trailer. My trip got delayed and i incurred extra storage costs, accommodation cost traveling costs along with my time. Not happy with this unpleasant experience.Kam K.
I booked my truck 3 wks. before pick-up in Elliot Lake and expected to pick up my equipment in Elliot Lake. Two days before I was to pick up my equipment I received a phone call telling me there was no truck in Elliot Lake and if I wanted my rental I would have to drive an hour and 45 minutes to go pick up a truck. After arriving to pick up my rental, it took 30 minutes just to get the paperwork. I asked the attendant for help with the auto hauler and he told me the customer does that on their own and he was to help me there would be a fee.After arriving back home to load up the handle that raises and lowers the car hauler broke. Never showed how to properly attach chains.DENNIS B.
The gasoline guidelines seem unclear and felt unfair. Returned at the same level as taken out but then advised to put $15 - 20 more in to be sure....Heather E.
El cliente no dejó un comentario.Allan M.
El cliente no dejó un comentario.edith O.
Assistance with hook up would be helpful.edith O.
El cliente no dejó un comentario.Marcel B.
El cliente no dejó un comentario.Rolf A.
El cliente no dejó un comentario.Joanne S.
I just received my invoice i was billed an extra day i had the trailer for two days March 12 2020 picked up at 1pm returned early Saturday March 14 2020 at 7:30 am this was discussed at the time of pickup that if i returned early Saturday morning i would only be charged 2 days, I would like my credit card credited for one day rental including taxes. Booking number 87525407jeff O.
El cliente no dejó un comentario.ROLF A.
El cliente no dejó un comentario.Ann T.
El cliente no dejó un comentario.Ken B.
El cliente no dejó un comentario.Peggy G.
El cliente no dejó un comentario.lise G.
El cliente no dejó un comentario.jessica G.
El cliente no dejó un comentario.Jody V.
That the info you give out on the phone for rental for credit card is not private enough. People are all around you. No privacy.MAURICE C.
El cliente no dejó un comentario.PAT B.
Staff here are very friendly and helpful.Edita F.
U-HAUL should upgrade its computer systems. Even though I am a repeat customer & had already checked in on-line, it took over an hour of U-Haul computer delays before I could get my contract approved. I ended up having to use cash to pay for my rental as U-Haul Canada would not accept my USA issued credit cards. This is the second time in 2 months that my pick up time was delayed by U-haul computer delays. The other time I was in the USA when it took forever to get U-Haul computers to workGARY L.
El cliente no dejó un comentario.Patricia L.
The vehicle that I requested was at the location when I arrived. All mechanical worked excellent. All moving accessories (pull out step) worked well.Rachel L.
The person at this location was very friendly, nice and helpful. What I don't understand is why you don't ask questions about the truck itself. It was difficult to read the speedometer because it was in miles per hour and we use kilometers in Canada. Also it's ridiculous that you fill the gas tank to only 1/4 full. A full tank would make a lot more sense and be much easier to do.diane S.
El cliente no dejó un comentario.Jody V.
El cliente no dejó un comentario.Derrick M.
Make sure the people responsible for renting give proper info on how to pin it and show how to hook up the safety chain properlyGILLES O.
I ordered a 26 foot truck over a month ago and uhaul confirms a 20 foot truck the day before moving. WtfJamie L.
Initial pick up location was in Espanola, after multiple phone calls to uhaul, and being hanged up by customer service multiple times i will never recommend uhaul Initial request was a 5x8 trailer, which was not available upon arrival. Purpose was to move a queen bedroom set. They offered me a 4x8, expecting i would still be able to fit my queen bedroom set, once i got to 2nd location for 4x8, once again becoming very irrate, that i wont be able supply my needs. 3rd location is 6x12 trailer, 2,5 away, in Bruce Mines, where uhaul failed to inform me of. After driving over 5 hrs all over north ontario, which could of been prevented. I really wish this would not happen to any other customer, and hope that uhaul can contact me for follow upMelanie P.
Despite having booked a trailer 3 weeks ahead of time I was only contacted 6 hours ahead of my scheduled pick up time to tell me I would have to drive an hour each way to another town to pick up my trailer. The new location also closed very early which meant I lost almost a full day due to U-Haul failing once again. This is not the first time this has happened to me. Booking in advance seems pointless since many times now I have had to drive from an extra 30 minutes to 1 hour each way past my arranged pick up location. The change happens with very little notice despite me planning well in advance each time.Lyle M.
El cliente no dejó un comentario.BILL W.
El cliente no dejó un comentario.Luke S.
The tires were not suitable for this time of year. Lots of spinning on ice.Heidi W.
El cliente no dejó un comentario.John L.
Friendly and informative customer service. We plan to use this U-Haul location again.Skip H.
El cliente no dejó un comentario.William F.
Very Fast and Great service.Steve B.
we were to pick up in Sault Ste MArie and this was 1 hr outPerry V.
Don't change a thingDarl B.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Mark M.
Need to explain that a prepaid deposit is not deducted from the total, but is refunded upon drop off.DAVID R.
Had a surprised free month storage which came in incredibly handy as we couldn't move in our condo for another 2 daysClaude S.
El cliente no dejó un comentario.cheryl S.
El cliente no dejó un comentario.Janice F.
El cliente no dejó un comentario.Kenneth I.
El cliente no dejó un comentario.MIKE K.
Quick drop off. This location is also an Esso gas station which allowed me to refill the truck in this small town with only one gas station. There was plenty of room to drop off the truck and trailer in the rear.Rick A.
Excellent customer serviceRobert W.
Okay so to explain, I got there. Trailer and truck weren't set up. I had called the day before to make sure it would all be ready when I got there and someone would help me load my car on. The guy told me I had to do it. Over charged me 156 for the truck it was suppose to be 117. the truck got stuck, haven't been moved in Months! Stuck on an ice pad. He left it running for over an hour. Was just throwing sand under the tires. Didn't call for a tow truck, didn't grab wood or anything. I was on the phone with uhaul the whole time. he refused to refund me the money he over charged me and said I had to call uhaul and it wasn't his fault. When I called they said in the notes it shows my quote and that he didn't apply my quote. he smashed the truck into the trailer and got it stuck on the trailer and rather then pulling ahead he rammed it back into it further. I drove away thinking it was fine.. the lights were never plugged in. Told he didn't have time for me and wouldn't put my car on because he was off. And never once appologized for anything! And they weren't calling a tow truck or nothing I had to do it but They were trying to get it unstuck with a Dodge Dakota and finally did but they just were awful.... It was a heck of a time and they told me to take photos and videos of everything so we did. His printer also didn't print and said the copy on my phone was enough. He said he was off soon and couldn't help me. Said "can't you do it?" . When I asked him to pull it to the pumps again he said can't you? And I said no I'm not comfortable right now. And after when I was leaving. Said "how are you doing to get your car on?" And I just left. No sorry. Nothing. I would never recommend this location EVER TO ANYONE.Ashley S.
El cliente no dejó un comentario.richard P.
Why dont you ask about the online pickup experience?? I arrived at the pick up location and tried to get my vehicle. I was advised that no equipment was available. A phone number and contact name was provided. I called 3 times, left 2 messages and sent a text message. Never ever heard from him. I waited until the place opened and the attendant was very helpful and got me on my way - an hour and half LATE!!!!! Brutal.Timothy C.
El cliente no dejó un comentario.BARB B.
El cliente no dejó un comentario.william L.
El cliente no dejó un comentario.STEPHEN B.
Honour negotiated deals in a timely manner. Provide emails as per request and as per Uhaul policyKeith S.
have them come out a show where they want the returnsfred T.
El cliente no dejó un comentario.joy R.
I originally booked my reservation for Iron Bridge Ontario I called up the location to inquire whether or not they had a queen size mattress bag the location in Iron Bridge notified me that they had not being a U-Haul dealer for almost 2 months I called my Uhaul representative they told me don't worry about it plans were being made two days before my pickup I was notified by email that my pickup would be 28 miles away from my other pickup which put in additional 56 miles on to my trip when I got to Bruce mines pick up station the person who is in charge of Uhaul was not there they were in New Liskeard approximately 6 hours away the attendant that was dealing with me had no paperwork no contract nothing for me to sign just told me to get the trailer did not look over the trailer for damages did not make sure that it was properly hooked up etc etc as I drove home I received a phone call from the person who was supposed to be meet me at the U-Haul as they were in New Liskeard telling me that I had to sign a contract and I took the trailer with a notification etc etc I called up Uhaul to inquire about my $50 guarantee they kept switching me over to customer service told me I did not qualify for the $50 rebate because they were able to find a location which added 56 Mike's to my trip finally customer service told me that they would give me $20 off which I gladly accepted but when I got my bill there was no $20 off and I was charged the entire rate I'm disappointed mostly in the U-Haul customer service which continually transferred me to other extensions and for not taking the original destination off your website and largely more disappointed I was told I was going to get a $20 rebate only to find out I was charged the full rate my drop off location was excellent the customer service was excellent there and I have no problems with them thank youwilliam B.
El cliente no dejó un comentario.carol B.
El cliente no dejó un comentario.Roberta F.
El cliente no dejó un comentario.Magdalena K.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Guy L.
El cliente no dejó un comentario.BARB B.
El cliente no dejó un comentario.norbert B.
El cliente no dejó un comentario.Jerry C.
El cliente no dejó un comentario.Darcey A.
El cliente no dejó un comentario.debra J.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.SAYERS L.
Love u haul, have rented often in the last 6 months, always a great experience!Tracy H.
I had to unhook the trailer myself. Which, for the most part, is okay. But I almost killed myself lifting the trailer of my hitch and lowering the trailer to the ground. Those trailers are extremely heavy! The trailers should come with those hand crank jacks.Mark J.
El cliente no dejó un comentario.laurie S.
El cliente no dejó un comentario.Montana S.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.Jerry B.
Efficient and friendly agentBa K.
The location is okay if you live in Bruce Mines. I had to drive an hour out of my way to pick up the truck which added unnecessary costs. I pretty sure I wasn't reimbursed $38. extra fuel it cost me. So this location was bad for me.Lorraine B.
All goodBruce M.
El cliente no dejó un comentario.Dan K.
El cliente no dejó un comentario.kris L.
El cliente no dejó un comentario.dave B.
El cliente no dejó un comentario.TRAVIS I.
The guy that takes care of it wasn't there and the lady didn't know what to do so sent us on our way. Didn't give us any papers to show we dropped it off and we went back a few days later for a receipt which he wouldn't give us, and found out they charged us for low fuel when we went to the truck and showed him we put MORE in then what was asked to leave.LINDA P.
El cliente no dejó un comentario.ANDREW T.
Just keep up the good workPETER H.
Fuel tank was not full . Agent had no way of recovering funds from U-Haul for fuel top up.So when returning the truck trying to match the amount of fuel was impossible because the gauge would not respond. Requiring a full tank is not part of the contract and should be illegal .EDWARD T.
Great service very helpfull.TERRANCE ANTHONY F.
The unsophisticated tracking and scheduling system used by UHaul is very inconvenient. Since UHaul apparently does not know when units will be returned, it cannot adequately plan for or guarantee pickup by the next customer. Despite me talking to the customer service agent at the 800 number, and speaking with the zone dispatch agent for my area (Monica, Sault Ste. Marie, Ontario), and to the local UHaul agent at the Sault Howard Johnson location, I was forced to drive 50 km to Bruce Mines,ON, to pick up my trailer on the scheduled day. When we stopped at the Sault Howard Johnson location to pick up the moving pads that we reserved that were not available with the trailer at Bruce Mines, the agent at the Howard Johnson said he had an available trailer and could not understand why we were diverted out to Bruce Mines. Come on. This is a solvable problem if and when UHaul decides to modify it"s obsolete business model just a bit to actually plan for destination returns. If a client does not return the unit to the specified location as planned, incoveniencing the next scheduled client for that unit, tack on a surcharge. That is how most other equipment rental businesses work.WILLIAM C.
The truck we needed was available at this location; however, it was covered in snow and my husband had to shovel it out before we could drive off with it. The 12 moving blankets were not available nor was the dolly I requested! I called the toll free number to complain that we were required to shovel out the truck to access it. Also, I explained I was very concerned my furnature may get scratched or damaged due to the fact the blankets were not available. I also explained to her that in addition to difficulty of moving and heavy lifting the dolly was not ptovided! I explained I needed these items for the move! I found the young girl extremely unhelpful. She informed me the most she could do is refund me $50. I have an antique dinning room set that became damaged as well as my two new leather sofas! I will use a different company for future moves to avoid this unpleasantness! What is so upsetting is that I received a call confirming the items I reserved would be made available to me; unfortunately, they was not. When I spoke to this girl it was made very clear that I would have to do without even though it was reserved in advance and there was no possible way uhaul would be helpful in finding or suppling me with the items I needed! I will not be using uhaul in the future given the damage to my furniture and the fact we needed to shovel the snow to access the truck; in addition to the damage to my furniture as the blankets were not provided and after calling I was told I would have to do without! I would not recommend Uhaul to a friend.LYNN M.
El cliente no dejó un comentario.RONALD T.