Customer Reviews for Country Club Storage
(U-Haul Neighborhood Dealer)

388 reviews

2409 Domino Dr   El Reno, OK 73036
(Located just 1 block north of I-40 on Country Club RD behind Braum's)

(405) 295-4679

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 295-4679

2409 Domino Dr
El Reno, OK 73036
(Located just 1 block north of I-40 on Country Club RD behind Braum's)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH MORROW 
Rating:
3.0

My belongings have been in storage for 4 years now. The mice have eaten through electrical wires and my fabrics. The amount of dust, and poop droppings was disgusting. The staff is very helpful, and always pleasant.

Sherry Toothman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

BARBARA COUCH  |  Overall Experience 
Rating:
5.0

Great experience decent price not much more with this location but the other location in Elreno okla is very rude they need to learn how to be more polite to customers

Ramee Johnson 
Rating:
4.0

Customer did not leave a comment.

KEVIN FLOYD  |  Overall Experience 
Rating:
5.0

Not a good experience so far and I have not been able to move anything in. I called 3 times trying to rent a unit. The first 2 times I called was told I had the wrong number because I was trying to rent from 81 storage. I finally drove up to 81 storage but there is no office on site but confirmed from the sign I was calling the correct phone number. 3rd call I told the guy I was at 81 storage and he said he didn’t know anything about 81 and told me to go into the office- which there isn’t one! The only way I could talk to anyone was to make a reservation and someone would call me back, which no one has called yet and I have not been able to move anything yet and I’ve been trying for a week!

Elaine Whitman  |  Reservation 
Rating:
1.0

I rented a 15' truck for $29.99 which is supposed to be an all day price. However, I picked the truck up around 9:45 am and was asked if I could have the truck back by 1pm. I didn't think it was that big of a deal since I'm supposed to have the truck for 24 hours. Anyway, I returned the truck at 1:50 pm and the girl told me I was being charged for extra time. What the fuck. How do you get charged for extra time on a 24 hour rental when you only had the truck for 4 hours. The girl at the desk couldn't explain the charges. Nonetheless, my "extra time" cost me an extra $50. Good scam you all run though! '

Hershel Gorham 
Rating:
5.0

Customer did not leave a comment.

phyllis cundiff 
Rating:
5.0

Customer did not leave a comment.

Lisa Graham 
Rating:
4.0

The staff did an exceptional job taking care of me. They were very friendly and made the process very easy.

James Andrade  |  Overall Experience 
Rating:
3.0

Receipt says I was charged195.56 but my account was charged270.56.Where is my other $75.Love the storage place and girl on counteract who do I talk to? Elizabeth Euteneuer. (EL RENO,OK)

ELIZABETH EUTENEUER 
Rating:
5.0

Really great service.

SAMIA SAMAD 
Rating:
5.0

Customer did not leave a comment.

Kimberly Burnett 
Rating:
5.0

Jeremy and his staff were extremely helpful in getting our storage units for us this Summer. They accommodated our education program with our needs, and made our move into our 5 storages a success. I have 2 other storage units that I rent from there, cool storages. The building these storages are in are cool storage units, and kept cool, and they hallways are clean. I don't have any problems with insects, or spiders. Overall experience is Excellent.

CHEYENNE ARAPAHO JOHNSON O`MALLEY  |  Overall Experience 
Rating:
5.0

Staff were great, process was easy and everything went well.

James Andrade  |  Reservation 
Rating:
5.0

They were absolutely the best! Very helpful and sweet.

Amanda Wenninger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Swisher 
Rating:
5.0

He was very helpful.

Karen Westfall 
Rating:
5.0

Customer did not leave a comment.

KAYLEE SCANLAN 
Rating:
5.0

The young lady working the front desk was very polite and helpful. She made sure everything was well taken care of before I left the location.

ROBERT BARRIER 
Rating:
5.0

Customer did not leave a comment.

Barry Akach 
Rating:
4.0

Customer did not leave a comment.

Julie Mayfield 
Rating:
5.0

Customer did not leave a comment.

GREGORY HALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORA TERRELL  |  Overall Experience 
Rating:
5.0

I have had the storage since 2012. I have never had any issues so over the years everyone has always been pleasant and helpful.

MEGAN HART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Carrillo 
Rating:
3.0

As far as the location and equipment everything was good. I am highly disappointed in the handling of my bank card information during the checking in process on location my ID was returned to me but my error I should have verified my bank card was returned. Unfortunately it was not and the attending clerk did not call me to tell me that my card was still in her possession and then attempted to process another customer’s payment with my card and gave my card to her . The customer informed her that that was not her card. Thankfully the transaction was caught and not processed. The customer proceeded to give the card back and the attending clerk refused to take it. Thanks to honest people the customer and her husband then took my card to my bank. I was unaware of all this until I retrieved a VM from my bank of my card being turned in from a customer of country club storage and uhaul, I immediately called the company and the office clerk told me another customer took my card and gave me their personal phone number to call and get the information about my card. Thankfully these people were honest people.

Lori Cleveland 
Rating:
5.0

Customer did not leave a comment.

KAITLYN CHANEY  |  Overall Experience 
Rating:
5.0

Nothing, clerk was courteous and explained everything very good on returning uhaul truc

Julia Svitak 
Rating:
5.0

Customer did not leave a comment.

SHERRY KOZAK 
Rating:
5.0

Everything was perfect!

George Rishel 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH HAAG 
Rating:
5.0

Customer did not leave a comment.

BIll Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Parker 
Rating:
5.0

They are so amazing, they put a lock on our storage because my husband had lost the lock and didn’t realize he didn’t lock it. Also, I moved everything out of the unit and I had to take care of some sick kido stuff and forgot to tell them, I got a call a few days ago asking if I would like them to close out the account before my auto-payment goes through. That saved me some money!!! They have been a great and reliable place to house our stuff!

Tabitha Wright  |  Overall Experience 
Rating:
5.0

Very nice staff(owners)always a pleasure to do business with them

Kevin Dixon 
Rating:
5.0

I have rented from this location for years. They have excellent customer service and are always kind. ⭐️⭐️⭐️⭐️⭐️

VICTORIA HOWZE  |  Overall Experience 
Rating:
5.0

Overall it was a great place. The outside door was broken however that could have been because another person did not take care of the door. . But I would still recommend because other than that I felt safe that my stuff was taken care of.

Athena Campbell  |  Overall Experience 
Rating:
2.0

The truck was filthy inside with spilled cola or coffee sticking to most of the cup holder area. Vehicle ran very rough, it is obviously not maintained at all. Will not rent again.

Jessica Burnard 
Rating:
5.0

Customer did not leave a comment.

Sylvia Willis  |  Overall Experience 
Rating:
5.0

The only problem I have with the storage, is that it says climate control, but it wasn't.. I had a dead mouse in the storage and during the hot and cold months, it was not cool or warm in that storage.

Crystal Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Snover  |  Overall Experience 
Rating:
5.0

All personnel were very friendly and knowledgeable…drop off was a very pleasant experience

Glenda Pendleton 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mentzer 
Rating:
5.0

Beat storage place I have used! Super friendly, always ready to help, and answer any questions!

Rachel Yarnell  |  Overall Experience 
Rating:
2.0

Lady working was rude and in a hurry to leave. The website sight said they were open for another hour. She didn't want to check the gas or nothing

susie wood 
Rating:
5.0

Customer did not leave a comment.

Glenn Heath 
Rating:
5.0

Customer did not leave a comment.

Lesli Maiuro 
Rating:
5.0

Customer did not leave a comment.

kali Bates 
Rating:
5.0

Everything handled like a Pro.

Steven Hollingsworth 
Rating:
5.0

Friendly and very helpful!

Frederick Zigan 
Rating:
2.0

No many uhauls to pick from ..Needs better maintenance on vehicle and was sticky spots through out the truck and the incorrect dolly I needed was in the truck .

Jessica Mendoza 
Rating:
5.0

Clean and convenient. Most of my transactions were done in person and their people are very helpful and friendly.

VELEAH SNOW 
Rating:
5.0

Amazing customer service! ⭐️⭐️⭐️⭐️⭐️

VICTORIA Howze 
Rating:
5.0

They do not tell you when you rent that if you move out right after you are billed they will not pro-rate and refund you. Complete BS. We basically paid a months rent for 5 days.

BRADLEY REED  |  Overall Experience 
Rating:
5.0

The office staff was VERY HELPFUL, the entire experience was very positive!

Kathleen Ellertson 
Rating:
5.0

easy to work with and had the vehicle needed. thanks

MARVIN LYLE 
Rating:
3.0

Clean the truck, please. There was literally poop and dirt in the back of it, I’m glad I had a plastic mattress cover.

Canaan Staley 
Rating:
4.0

Customer did not leave a comment.

Michael Caro 
Rating:
5.0

Customer did not leave a comment.

Debra Holloway 
Rating:
5.0

Customer did not leave a comment.

Travis Ogilvie  |  Overall Experience 
Rating:
4.0

N/A

Belinda Stubblefield 
Rating:
5.0

This was one of the most friendliest and kindest group of people that I have had the privilege to deal with. Thank you

TERRY MORRIS  |  Overall Experience 
Rating:
4.0

This location charged me for mileage that was not chargeable along with a fuel charge. The vehicle was filled to the level that it was at time of rental. I fill like the 7/8 fuel mark is a scam cause these trucks don’t have a 7/8 fuel mark just 3/4 then full.

Scott Holmes 
Rating:
5.0

Customer did not leave a comment.

Adrian Lennox  |  Overall Experience 
Rating:
5.0

Thanks for your patience and hospitality

Esteban Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BARNES 
Rating:
5.0

It's a great place to leave anything you might to store in a storage place Thank you.

curtis haggerton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY CUMMINGS 
Rating:
5.0

The only thing I had an issue with was the combination entry gate didn't always work for me and the combination entry doors on building Q had some issues as well. Overall, my experience was very good and I would definitely recommend you to anyone needing a storage unit. Thank you.

WESLEY BROWER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronda Moss  |  Overall Experience 
Rating:
5.0

The only thing is we payed the storage up to date, yes we were behind on payments but we continued to pay. However we did not receive our deposit back and upset about that. Also, kept adding extra charges to our account. Continuously. We will not be using this storage and will not recommend it to anyone else either.

Amanda Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER HOCKERSMITH 
Rating:
5.0

Customer did not leave a comment.

GARY HERBST 
Rating:
3.0

It was not a great experience overall- truck was late for pickup, over hour and half wait, had to go to this location to pick up truck due to other location foul up. Quite a fiasco really. Had a good experience the weekend before at the south country club road pick up in el reno. Need power windows on these trucks- definite issue when only one person in truck and can’t reach other door to roll down the window.

GREGORY GLASGOW 
Rating:
5.0

I always recommend your services to all the people i know. Thank you alot! for everything you did for me. Appreciate you very much!

GAIL WILLIAMS  |  Overall Experience 
Rating:
5.0

Would liked to have access to staff prior to 8;30 am as I work in OKC. It was a little inconvenient to have to wait until 8:30 to conduct business when my day starts at 8:00 am. Other than that I was very pleased with my experience at your El Reno location.

James Andrade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia shockency  |  Overall Experience 
Rating:
5.0

Friendly. Helpful. Took the time to answer questions. I booked at a higher rate but my actual use was less so my bill was adjusted...without me asking. Great experience.

THERESA TSOODLE 
Rating:
5.0

Customer did not leave a comment.

Jeni Hodge  |  Overall Experience 
Rating:
5.0

Nice facility.

KEVAN COPELIN  |  Overall Experience 
Rating:
1.0

Needed to drop off after hours but the address I was given was not accessible so I called the number on the building who instructed me to leave the property to some random lot in order to drop off the truck. I called u haul for help and they transferred me to 24/7 and after an hour of being on hold I finally hung up and just left the truck in the random lot and hoped I don't get charged am inconvenience fee for leaving it outside of the drop off location

BRITTANY MATHIS 
Rating:
5.0

Customer did not leave a comment.

TERESA CAREY 
Rating:
1.0

U-Haul computer system was not functioning properly at time of pickup resulting in delay and confusion.(Also had difficulties myself the night before just making the reservation due to system problems. Took almost 6 hours of effort just to book this truck). In the resulting chaos, I was not provided with clear information regarding the fuel level which as a result I did not check.In hindsight, the clerk should have walked me to the vehicle and verified the fuel level with me and also answered any additional questions before my departure with the truck. As a result of this lack of attention, I incurred additional fuel charges which I should not have to pay. The truck was received with 3/8 of a tank of gas and returned with 3/8 of a tank of gas. However, the paperwork stated it has 1/2 tank and must be returned with 1/2 tank - a detail the clerk did not advise me of directly due the confusion created by the system issues. Young inexperienced clerk. No real service. Just - finally got payment processed. Here's your key and paperwork. Result - I get an extra $22.40 fuel charge after gassing the thing back up[ to where I Actually started.

James Nuse 
Rating:
5.0

Customer did not leave a comment.

Kevan Copelin 
Rating:
4.0

Customer did not leave a comment.

TARA STEELE 
Rating:
5.0

Quick, friendly service with straightforward pricing. No unpleasant, surprise charges at return, which has happened with other rental companies.

Karen Sweet 
Rating:
5.0

Customer did not leave a comment.

Jeffery Pearce 
Rating:
5.0

Very nice and great customer service!

KATIE BONNER 
Rating:
5.0

I visited my storage a couple of months and did not quite lock it correctly. Glad to know that the owners make their rounds b/c he called me on my cell as soon as he noticed to notify me so I could come and fix my mistake. These folks are great! Would rent again from them if the need arises again. Thank you!

Christopher TallBear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Hawkins 
Rating:
5.0

Customer did not leave a comment.

Trent York 
Rating:
4.0

Could not find way into parking lot, parked on street but wasn’t sure if that was what supposed to do, maybe a sign fo instruction

Steven Jackson 
Rating:
5.0

Customer did not leave a comment.

David Godfrey 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JARRELL 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA CAMPBELL 
Rating:
5.0

Great receptionist and crew. Absolutely recommend.

Neal Beckstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamera Krivanek  |  Overall Experience 
Rating:
2.0

Clean the trucks and be sure of the information you give customers We've used them for most our moving needs but here lately service hasn't been good. We were sent to wrong location to return uhaul and before that we got a truck with roaches and dirty.

RITA THOMPSON 
Rating:
5.0

weather did not allow me to see anyone have been going here for years always perfect

KENNY TERRIAL RUSSELL 
Rating:
5.0

Customer did not leave a comment.

JOY BAKER 
Rating:
5.0

Customer did not leave a comment.

Christopher Gray 
Rating:
3.0

Customer did not leave a comment.

MCKENZIE PATTON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TREAT 
Rating:
1.0

Customer did not leave a comment.

Patricia Sears 
Rating:
3.0

My experience started out pretty harrowing. I was given a credit back to my account and also given another day in which to return my rentals. So, I was overall satisfied since I didn't have any appointments the next day. Thank you, Uhaul.

sandra sheatler 
Rating:
4.0

Make sure what I request is in the truck

Christopher Brewer 
Rating:
5.0

Customer did not leave a comment.

donna libertus 
Rating:
5.0

Customer did not leave a comment.

Leslie Johnson 
Rating:
5.0

Customer did not leave a comment.

Javier Matos-Montalvo 
Rating:
5.0

Customer did not leave a comment.

Rickey Whitney 
Rating:
5.0

Customer did not leave a comment.

glenn wallace 
Rating:
5.0

Customer did not leave a comment.

Michael Mccarty 
Rating:
3.0

Customer did not leave a comment.

Kristopher Hale 
Rating:
5.0

Customer did not leave a comment.

Larry Abrahamson 
Rating:
5.0

Great customer service will go back again in the future and also recommend them to others

Ted Garcia 
Rating:
5.0

Customer did not leave a comment.

Wilfred Longon 
Rating:
5.0

The vehicle Transport Trailer was defective. The straps that grip the front wheels came off my front wheels of the vehicle I was towing 6 times. I had to stop often to tighten them. The ratchet mechanism was faulty. When I got to my destination I told the person who checked me in on Monday, 12-30-19, about my experience and asked for a portion of my money back from the Transport Rental he said U-Haul had screwed others worse than that. I am due some refund on that rental. E Schuman

Eldon Schuman 
Rating:
4.0

Simple drop off with key box.

Stephen Young 
Rating:
5.0

Customer did not leave a comment.

Daniel Tatro 
Rating:
5.0

We arrived with a 26’ truck. They offered us affordable options to assist with the unloading into our storage container. The staff was great and friendly! Turn in only took a couple minutes and it was very easy.

daniel moore 
Rating:
5.0

As a small business owner, it is imperative to have things done right and on time. Mix this with AMAZING customer service and you get yourself a 5 star rating. They always make my visits very easy and fast!

Victoria Howze 
Rating:
3.0

The web sit for checking in was a pain to use and I finally just gave up dropped the trailer took a video and lots of pictures and left

Frank Nemke 
Rating:
5.0

Customer did not leave a comment.

Sherry Sanders 
Rating:
5.0

Customer did not leave a comment.

Bobby Wilkerson 
Rating:
2.0

The employee working said it would take her too long to rent me a truck so I should do on my mobile phone. So I did and they still had trouble had to call 800 number 3 times.

michelle leck 
Rating:
3.0

dropped the truck off after operating hours through the online app so there really isn't anything I can say expect they need to put a sign out to wear to park them when you are returning equipment after hours .

James Sutton 
Rating:
5.0

Customer did not leave a comment.

Joe Gray 
Rating:
5.0

Keep doing the same thing.

THOMAS ROBINSON 
Rating:
5.0

Customer did not leave a comment.

James Ellison 
Rating:
4.0

Good service !

Sandra Slane 
Rating:
4.0

Customer did not leave a comment.

eduardo alvarado 
Rating:
5.0

Jeremy was very nice and easy to work with!

Angela Brown 
Rating:
2.0

I had to park and disconnect the equipment myself because of insurance reasons? I've not heard of that before. I will be renting another 26' truck and car carrier in a couple of weeks to complete our move. Even though this location is very close to our new house, I will request a different location for drop off.

Gerald Putnam 
Rating:
4.0

A mistake was made, I called and the gentleman was extremely helpful. He researched, corrected, called me back, and sent me an email as il with corrected receipt

Lorrie King 
Rating:
5.0

Nothing. It was a good experience.

Bradley Wakefield 
Rating:
5.0

Manager is extremely helpful, polite and patient. Awesome place.

DANIEL MONDRAGON  |  Reservation 
Rating:
5.0

Great experience

marsha lay  |  Reservation 
Rating:
5.0

Excellent customer service

Wanda Dye  |  Reservation 
Rating:
5.0

if someone asks, i'll definely recommend

RIchard Birdsong  |  Overall Experience 
Rating:
2.0

I came because of being new & 24/7 access. New should have been mice free. New should have been tight with less dust. Across town I never had mice& not as much dust & cheaper.I was told by staff of mi

Marvin Smith  |  Overall Experience 
Rating:
5.0

I felt secure with my things staying here. We used this storage company for 6 months and never had any problems. The staff was always nice and helpful!

michelle peddie  |  Overall Experience 
Rating:
5.0

Great experience with the staff and facilities

Randy Roblyer  |  Overall Experience 
Rating:
5.0

I wouldn't go anywhere else!! Best staff and great location!! Plus they have an awesome referral program! Easiest way to make $20!

Christi Spillman  |  Overall Experience 
Rating:
5.0

Erica was great. Very helpful and very nice. She’s awesome!

CONNIE SIMMONS  |  Overall Experience 
Rating:
5.0

Great experience from the beginning to the end. Every employee we came in contact with could not have been more helpful during a very stressful time . Thank you

Robin Raso  |  Overall Experience 
Rating:
2.0

I moved out and left a few tires and rims and told the lady that they could have them .Paid more than was agreed to .Then I get a bill for $500 ,I am guessing because of the stuff I left in the storag

WAYNE STAFFORD  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility to friends.

DEANA DANIELS  |  Overall Experience 
Rating:
5.0

Great experience while I had a unit here. Alicia was always very helpful and friendly!

Josh Turzanski  |  Overall Experience 
Rating:
4.0

Very friendly staff.

linda ludwig  |  Overall Experience 
Rating:
5.0

Great customer service. Very helpful and polit .

PATRICIA LIME  |  First Impressions 
Rating:
5.0

Very helpful and friendly.

CHARLOTTE SUITOR  |  First Impressions 
Rating:
2.0

When i arrived at the storage facility the unit i selected wasn`t big enough. The staff was very helpful and quickly got us to a new unit that was big enough for everything I needed to store.

Privacy Request  |  First Impressions 
Rating:
5.0

Love.the 24hr access had no problems

Privacy Request  |  First Impressions 
Rating:
5.0

Great customer service today Jennette Davidson! Thank you for all of your help in getting me just what I needed! Its people like you that speak courteously do anything to keep your customers happy!

Privacy Request  |  First Impressions 
Rating:
5.0

The lady in the office was extremely polite and helpful. I had to rent a unit at the HWY 81 location, which is on the wrong side of town for me, but it`s still a good space. Overall very pleased.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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