Ms Munoz was professional , friendly and worked hard to get our rental facilitated, after our initial reservation (which we made online)for pick up at the Pecos St location fell thru....no truck, no competent humans and sketchy area.Sarah R.
Customer Reviews for Coronado Park Self Storage
(Distribuidor de U-Haul del vecindario)
Thornton, CO 80229
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tried to return after hours and had trouble with the Ap. Otherwise all went just fine.Marnie B.
El cliente no dejó un comentario.Niki H.
See above issues, very disappointed and dissatisfiedShirley B.
El cliente no dejó un comentario.MICHAEL R.
The woman who helped me was very nice and helpful. I appreciate her patience with me.Teresa G.
Horrible! The truck was parked against a large tree branch and parked on broken glass. When truck was moved scratches on side. Manager at site, rude.....did not have the moving blankets or dolly that I had reserved. I received no information about driving the 26 ft truck....horrible experienceShay C.
El cliente no dejó un comentario.Rollin B.
There was no designated location to drop truck off at and we had to park it on the streetKathy S.
Friendly and efficient.Jeremiah J.
El cliente no dejó un comentario.timonthy Y.
great job, did not know it was located in the neighborhood until I did my reservation online.EDWARD M.
El cliente no dejó un comentario.Diana G.
I wasn't sure where to park the UHAULErica S.
I do not remember the name of the employee that helped. She was very nice. Although the computer system is VERY slow.Cindy J.
Cab leaked all boxes in Mom's attack where wet. I ordered a 26' truck had to settle for a 20' costed me over an hour of time I had to pay labor standing around waiting on me.John H.
El cliente no dejó un comentario.Matthew F.
We were told that we could change our drop off location after we sifned our contract at pickup. Well turns out we couldnt which made our move 10x harder. We ended up dropping off at the original pick up location after calling a rep of yours through the 1800 number who told us she was going to file a if laim which would allow us to drop off but not be charges the extra 30 plus miles it took us to drive it back to the drop off location because of the mis information that was given to us. Well we were charged it and now am fighting with thw compnay to gwt it fixed. It has been a royal mess and if it doesnt get refunded I will not rent from uhaul and will not recommend anyof my family or friends to uhaul as well.Willow Z.
El cliente no dejó un comentario.Luke P.
Prices a little too highGILBERT M.
Staff needs to have knowledge of how tonrent a truck i was over charged and now i have to try and figure out how to get my money back because of her not knowing what she was doing and on top of it all i was sent to 3 locations where the truck i needed was already rented out waste of time and gasARACELY C.
Brandi was wonderful!Daniel F.
El cliente no dejó un comentario.Jay P.
We reserved a uhaul online. Went to the location to pick up was told they have nothing there for us. Then they tired to send me all the way to colfax and then all the way to boulder when I'm located in thornton. They pretty much sent me off to another location that didnt have anything either but the lady found me something. At the first location I was promised a 50 mile discount and I see that has not been applied. Someone needs to contact me regarding that.Jordan P.
See other comments.Keith C.
Drop-off was quick and easily handled. Just a few questions and we were off. The staff was efficient and helpful.Kevin R.
Again, had to go almost a hundred miles out of my way, thru Denver) to return the truck to a storage unit so that it was convenient for the next renter. Also had to wait over 20 minutes for the person to figure out how to use the computer program to print me a receipt.Stacy D.
I enjoyed that the uhaul rep/clerk was extremely fast. She was able to complete my checkin and paperwork within 15 minutes.Love S.
Nothing, went above and beyond to get me on the roadChad W.
El cliente no dejó un comentario.PATRICK C.
Easy experience, I appreciated the simplicity!Andrew S.
Perla was a great help and had wonderful costumer service! There was a little hiccup at the beginning but she more than made up for it with being so friendly and understanding. I would definitely pick up a Uhaul from this location again. Thanks Perla!April P.
Acceptable payment information needs to be clear. The person I dealt with when I rented the vehicle was great, very courteous and nice. But when I returned the truck, $100.00 extra deposit and an extra day were charged when I returned the truck the same day and was erroneously charged for an additional day! The attendant stated that they do not time stamp the returns and oh well make a dispute on the email or the home office. I am extremely frustrated with the whole transaction and will not use them again. If I do not receive my proper deposit return I will be filling with consumer affairs.Claudine C.
There wasn't windshield wiper fluid in the vehicle.Chelsea S.
It was excelent treatment, ms. Romero was pretty good on giving us all the information, and it was a pretty Quico service. Thanks You alot.LUIS V.
El cliente no dejó un comentario.Melynda B.
Very friendly staff, made renting equipment super easy and stress free!anthony L.
Absolute ripoff paid 175 for a 24 hour period. Should have went to Home Depot.Joshua W.
El cliente no dejó un comentario.marty S.
No lot space; felt uncomfortable leaving equipment on city street next to business lot. We convenient to drop off during non-business hours though.Dustin H.
My guaranteed reservation was anything but guaranteed. We visited 5 different locations before my reservation was filled. Horrible help at 3 of the 5 locations. Gas stations are not focused on meeting the contractual needs of my reservation. Wasted 2 hours of driving around to get the unit. The unit was dirty, broken mirror, bad wiper blades, and something smeared on the windshield. With the truck parked on a hill, the gas gauge showed 7/8th full. When on a level parking surface, it was under 3/4 full. Most important thing you could do is provide upper level management to discuss the problems encountered in the Denver area if you truly wish to improve your customer service.John C.
No bathroom. When I picked up the rental the lady said it was on 3/4 tank but when I got inside is was 1/8 less than thatWILLIAM G.
Perla, checked us out and did a great job. very friendly. When we dropped the truck off Andrea was there and was equally pleasant. This location was PERFECT for our needs. We rented the 15" truck because of the ramp. GraciasJames W.