The front desk ladies were extremely helpful and friendly, the equipment was in excellent condition and they gave me a wicked deal. The only thing I could I criticize is, that I rushed to be back before 3pm on Sunday as that was the time they closed. I was at the location at 2pm and they were already closed. There was another rude lady with the roofing business just leaving and said she had nothing to do with uhaul and was being extremely rude to a young family who was there to pick up a uhaul they had reservations forJoshua C.
Customer Reviews for Cooper Roofing Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything went quite smooth even though the pick up location had to be adjusted, I was well informed about changes as they were made. Had to get the drop off location adjusted but it was quick and the rep was very helpfulJoel R.
The experience was good overall but I was not told that the furniture dolly that I paid for was unavailable. Also, the dress code should be updated because the receptionist was very unprofessionally dressed in a very short romper. However I loved the office dog, very friendly and cute.Savannah M.
El cliente no dejó un comentario.Shae-Lynn S.
Van was so stinking dirty it stained the carpets in my new apartment and I want you to pay for stem cleaning the carpets !! Call me 416-275-2979 PatrickPatrick W.
El cliente no dejó un comentario.Nelu Cristin G.
El cliente no dejó un comentario.Kyla H.
Make sure you have what the customer has reserved and call them if its not available. Don't wait till they show upRandy B.
El cliente no dejó un comentario.Shane W.
Gas tank leaking for over an hour after fill up. Picked up half empty, very dangerous situation. The check engine light on when picked up. Called back and were told they were aware, but the last customer said nothing happened. We're told to just call uhaul roadside service if anything happened. Ridiculous!! Rented from Red Deer for drop off in Osoyoos BC. The dealer here took the time to explain how uhaul handles their return gas policy and showed how the scale supplied on the contract works. NOT done in Red Deer by Cooper Roofing. He was extremely kind and great to deal with. I'm thinking of posting the pictures of the leaking gas tank and trash in the unit cab. Plus the check engine light on does not lead to a worry free trip. Also I would like to say road side assistance is useless if your out of cell service area or going up or down a mountain. Totally UNSATISFACTORY!!Brodie B.
Just double check what your fuel level and mileage are actually at. I was told the fuel was full, when it was only 3/4 full and the mileage was way off. Really not a big deal in the grand scheme of things, just something to watch for. Thankfully the girl who helped me was super understanding and went above and beyond to correct this experienceColeman K.
Have your employees actually trained for the position. The girl who had helped me rent my u-haul for moving had no clue what she was doing as she gave me a in town truck which had to be given back to that location when I asked for a one way truck. I had even double checked a month in advance and the day of that I could return anywhere in Calgary. This causes a large inconvenience and grief for my moving experience.Darryl H.
Was a good experience. Receptionist was very professional and pleasent. I would definately return to this locationHarry A.
The inside of the cub van was covered in oil. When we started moving boxes into the unit, we slipped and fell. Our belongings we full of oil. Along with our shoes and clothing. We tried cleaning it sufficiently to continue to pack our belongings which resulted in a delay in returning the unit, in which we were charged and offer a $30 refund which is unacceptable.Tanya P.
The young lady who waited on me (both for rental & return) was very friendly, efficient, and knowledgeable.Erin J.
Very hectic day but this location was incredible!.. accommodated me with a Uhaul that I had not reserved and went above and beyond to get me on the road! Very thankful and will use this service location again!Renee P.
Thank goodness the customer service lady was so amazing and accommodating. Thank you to my fellow paralegal, Tara.Nathaniel T.
I reserved the auto transport 2 weeks in advance to make sure it was in Airdrie when i needed it. The day before I get a call that I was going to have to drive an extra hour each way to get it. Not acceptable. Why reserve if U haul isn't going to get equipment where it is requested?Keith L.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Randall S.
Everything went smoothly and reception was friendly, recommend this location to anyone for a U-Haul!!Shawna W.
Brittany is a confident professional. The yard is muddy and has huge potholes. Without Brittany I'd be trying somewhere else next time, but instead I'll definitely be coming back and recommending this location to anyone needing a truck.Chad M.
Location was very busy so took a few minutes longer with picking up, but staff I interacted with were great!Darren G.
El cliente no dejó un comentario.Brennen V.
El cliente no dejó un comentario.Dylan R.
Your after hours drop off system is difficult to work with. No one tells you you have to take photos at drop off time. The system will only let you upload directly from your phone camera not your photo gallery. Which doesn't work well once the keys are already in the drop box.Gregory A.
I would use this location againSean M.
The location and staff were not an issue. HOWEVER...I was extremely incovienced by the fact I didn't get my rental on the day I scheduled because systems were down....I was not even called to be advised when systems were up again I had to just re book my van....no compensation ...it cost me more money due to a rescheduled date. I'm very upset with uhaul and will be calling the better business bureau if my issue isn't rectified with come type of compensation for the extreme inconvenience and ignorance to try and fix the issue.Thelony M.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Tammy I.
We were the only ones inside the location wearing masks as per Provincial Guidlines. There were maskes available, and one employee asked for and received a mask. Not a big deal it is a privately owned business that operates UHaul as a side business.Shirley C.
El cliente no dejó un comentario.Darryl H.
Automated online system needs a lot if work. It failed to properly process either pick up or return of the vehicle. Staff at this location however were wonderful and friendly.Robert F.
El cliente no dejó un comentario.Todd H.
Make sure guaranteed booking is guaranteed. Make sure moving blankets are there when customer pays for them. Follow-up with customer after terrible experience. None of this has happened for myself and I'm still awaiting to hear from management to try and make this experience a little better.Matthew L.
Very freindly serviceGordon J.
El cliente no dejó un comentario.PATRICKS H.
El cliente no dejó un comentario.T Reynaldo V.
Staff was pleasant, efficient and easy to deal with! The exterior of the trailer could have used a wash.Joshua H.
El cliente no dejó un comentario.Daniel M.
few issues - traveled to Innisfail 1st to get a trailer and had flat tire on it so they sent me to this location. they had a trailer. The trailers do not have jacks on the hitch and are very heavy and awkward to move by yourself - end up with pulled back or pinched fingers. when i dropped it off next day had computer issues and took 40 minutes to check out - the area to park trailer in the back yard is full of deep holes and mud - got my shoes totally full of mud that packed into my truck and truck got muddy outside as well (20 dollar car wash required from that). They could use way more tie down areas in the trailers, 1 tire worn badly, should have spare tire for trailer and jack on the front so people do not hurt thier backs lifting the hitch from the ground to hitch.Stanley K.
El cliente no dejó un comentario.dawn O.
Amazing service! Would recommend this uhaul station over all else!kristen P.
Very affordable and streamline. Why anyone would do a move not using this service is shocking to me.Darren P.
El cliente no dejó un comentario.Savanna F.
Don't charge me for two day when it should have been a one day rental.Jennifer P.
The lady at this location was very friendly and helpful. She corrected the paperwork due to Uhaul system down when I picked the trailer up. Excellent job.Blair G.
El cliente no dejó un comentario.Catherine M.
It was a great timeJared M.
When a cclient's renting a uhaul , do not pressure them to return it when there is an active credit card in file to return itScott L.
El cliente no dejó un comentario.Kelly T.
El cliente no dejó un comentario.Garnett B.
El cliente no dejó un comentario.heather B.
I've used this location twice now in the last two weeks and I can say they are the most understanding, genuine and amazing people ! They have been nothing short of amazing and this is the BEST location in Red Deer. They have made my moving experience a breeze and I will remember my experience with them forever. Thank you to you guys at Cooper Roofing. I'm sure I'll see you again but hopefully not too soon hahahaLaree P.
El cliente no dejó un comentario.Ryan S.
Transaction was smooth and efficient. Stop was friendly and informative. I will definitely use this U-Haul branch againDavid D.
Have more janets as customer reps ages fantasticEdward J.
outstandibg service as usalScott C.
Moving is always stressful. The staff here are so friendly and accommodating , it actually makes that day a better one for us. Thanks to all. Wayne and Lonnie Fawcett Red DeerLonnie F.
Ensure truck is in better condition. The cup holder was broken so the second we got on the highway drinks spilled everywhere. Also it was a nightmare to drive back full on the highway. Really needs a alignmentBreanna P.
El cliente no dejó un comentario.Ibrahim A.
El cliente no dejó un comentario.Ryan D.
The staff are not professional at all. I was told on 2 separate occasions that the roofing company was priority and they had to let me go. My reservation was processed incorrectly and the drop off location was also not entered correctly. I'm not sure if anything actually went well. The lady that was working on Saturday definitely tried to rectify the situation but the others were awful.Kenneth K.
Given a trailer that was in a mud pool, with a bent hitch bolt, with a hole in the roof and dirty inside. They swap out the trailer and rep that did so was fantastic, we just lost an hour and a half of time.Mark K.
There's nothing to improve on. The staff were amazing to deal with. Even with last minute changes. They helped make moving day run smoothly!Kori C.
El cliente no dejó un comentario.Lenny G.
El cliente no dejó un comentario.sy Ian D.
We have had a great experience every time we use this location.Second Chance C.
El cliente no dejó un comentario.richard R.
El cliente no dejó un comentario.Annabelle M.
El cliente no dejó un comentario.sherry D.
El cliente no dejó un comentario.Kenneth W.
Ensure add on equipment and servicing of the trucks is kept up to standardDerek C.
El cliente no dejó un comentario.Karolyn O.
Very friendly gal help us on pickup and drop off !Joshua R.
El cliente no dejó un comentario.Kelly D.
El cliente no dejó un comentario.Ibrahim A.
This was a one off... The first van had a low pressure turn engine off light and the second had 6 blankets in it from the last user and I swept it out before and after I used it... Tara was excellent as usual... I have another truck booked for this SaturdayMichael E.
Well located, easy to find.lindsey L.
El cliente no dejó un comentario.April P.
El cliente no dejó un comentario.Nicole W.
Great customer service. Very accommodating!Cyle F.
Easily were able to drop off keys and were informed that we were good to go.DESTIN M.
Not really a bad thing but the girl at the desk took my word that the gas was where is needed. And she didn't have a credit card from me to charge extra if it hadn't been? I had made sure that the gas was actually a bit more than when I got it but maybe u are loosing gas or money when things aren't being checked upon arrival/return?Brett G.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.James B.
At this location you don't need to do a thing . The lady was an absolute fun and professional. Very good experience. One suggestion Find more fantastic people like her to rep U-Hail locations .She does it rightBradley B.
El cliente no dejó un comentario.Matthew J.
El cliente no dejó un comentario.Dylan S.
El cliente no dejó un comentario.Momodou K.
The rental process was super rushed and I was booked at the same time as IT was doing maintenance work. This made it so that they rushed and missed informing me on things that, in the end, cost me a lot more. I am less than impressed.Nolan W.
El cliente no dejó un comentario.Ioannis G.
El cliente no dejó un comentario.Kevin R.
i would consider this location a model location. two thumbs up to them and thank you for everything.Mark R.
I asked for a unit with winter tires as we were driving thru the mountains. Not the case.PATRICIA B.
El cliente no dejó un comentario.Wes C.
We were not charged what we were quoted at all. The $19.95/day is apparently only for a 4 hr day not a whole day, which is not made clear. We were charged insurance which we were told upon reserving the vehicle that we would not have to pay if we had commercial insurance coverage for rentals - which we do. Upon pick up, the vehicle still had garbage in the doors from the previous rental and there was 3" of snow and ice on the windshield with no offer to remove it or anything to remove it with. VERY POOR CUSTOMER SERVICE!Stanley M.
Friendly, personable receptionist. Easy, smooth transaction. Excellent service!Robert N.
This location is always amazing to deal with but I have found that no matter where you get the equipment from it is always in rough shape and poorly maintained. Seems to be just a uhaul thing.Vanessa H.