I think this store has achieved the perfect balance of friendly staff and a good location. Keep up the good work! V. BechtholdVaughan B.
Customer Reviews for Cooper Roofing Ltd
(Distribuidor de U-Haul del vecindario)
Red Deer, AB T4P1A4
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.- dom.: 9 a. m. - 3 p. m.
- 11/11/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Herbert H.
I have rented at many Uhaul locations. This location provides the fastest service of any location and they also provide a friendly and positive atmosphere. We will continue to use this location.Brian B.
Brittney and Cassy were awesome to deal withJames F.
Nothing comes to mind.Gary S.
El cliente no dejó un comentario.Vikki L.
Was all greatEugene L.
El cliente no dejó un comentario.Manuel D.
El cliente no dejó un comentario.Rejean G.
El cliente no dejó un comentario.Roger S.
A little pricey.. over $500 for a 20' truck seemed excessiveRyan M.
Please make sure the vehicle is cleaned with windshield washer fluid. Also repair the shifter linkage because it made a loud clanking noise when shifting from forward to reverse while stationary. Also the service engine light came on repeatedly indicating poor vehicle maintenance at this location.David G.
El cliente no dejó un comentario.Brenna S.
Vehicle cab was obviously not cleaned/sanitized. Fuel tank was not full leaving questions as to the actual level on the analog fuel gauge. The sheet I was given showed a higher amount of fuel than what was actually in the vehicle. Vehicle made a lot of noise driving on the highway (perhaps drive shaft problems?). I tried 3 times to upload my walk around inspection before driving off and each time it was not successful so I had to start again.Randall G.
El cliente no dejó un comentario.Dietrich T.
Reasonable price.Loretta L.
I reserved a truck 2 days in advance for 24/7 truck share. I called the day before the reservation day to confirm it was being prepared and was told it was ready to go. Got there Friday and the truck is not ready, no keys in the drop box. This is the second time it has happened at the same location. So I had to wait till the next day to get a truck to be told I apparently owe them money true to a late drop off. I have always dropped my equipment off during store hours and have never been late. I was "guaranteed" my reservation or you get $50... For them to never contact me about it. Will never use this truck rental company ever againPaige M.
The truck was clean but hadn't been swept out before I picked it up. Was a minor thing though as it was still very cleanAndrew J.
El cliente no dejó un comentario.Sandra P.
El cliente no dejó un comentario.Crystal W.
The receptionist was friendly, knowledgeable and very helpful. The vehicle worked well but was absolutely filthy inside. There was pet hair all over the passenger seat and dead leaves and dirt in the cargo area. The dash was dusty and spilled beverage of some kind on the steering wheel. A little time cleaning and everything would have been fine.Kevin C.
Good serviceEkow B.
Tail light was loose and fell out during the trip. Riverside location where I was to pick up the trailer did not have the trailer ready to go and when looking at their equipment most of it needed attention.Siegfried P.
El cliente no dejó un comentario.Kevin W.
The best service i have had from anyone or any bussiness in 2020 till now. Thank you..I will forsure send all and anybody I no to this locationLinda M.
Windshield could have been cleaned, a lot of bugs.laurie B.
Truck was not swept and something wrong with gas tankSANDRAM H.
No dolly etc availableJohann V.
El cliente no dejó un comentario.Kristjan O.
Excellent customer serviceHamza A.
El cliente no dejó un comentario.Tanya W.
I move from calgary to sylvan lake its only 97 miles and maybe I drive extra 20 miles. They charge me 900 miles. Now I move and I don't have job and they changed me about $360 extra. Not only this i want to tell you hole story. I book my u-haul about 25 days before. Tow days before company text me and they changed my pick up location and time. I compromised and I changed my job hours and day before in morning company call me and again they changed my time and pike up location. Again I call my boss and changed my job hours. I call customer service he was nice guy he give me extra miles and extra days. This is story when I pick up truck. I wast my time and take stress. At the end when I dropped it they changed me extra 900 miles. That's my worst worst worst experience with any company. GraciasUsman A.
The location was having computer issues at the time of drop off but they did their best and made the experience a positive one!Wayne A.
The staff were fantastic! Even with the issues with the computers or debit, they kept everything going smoothly and quickly. Will definitely recommend and use again!!Lawrence W.
El cliente no dejó un comentario.Christoffer D.
El cliente no dejó un comentario.Nelu Cristin G.
The people were great service was fast and easy to get in and out of their yard.William K.
Best experienceJohnbosco O.
Great customer service and will definitely use again if needed.Leigha B.
El cliente no dejó un comentario.Ross S.
The front desk ladies were extremely helpful and friendly, the equipment was in excellent condition and they gave me a wicked deal. The only thing I could I criticize is, that I rushed to be back before 3pm on Sunday as that was the time they closed. I was at the location at 2pm and they were already closed. There was another rude lady with the roofing business just leaving and said she had nothing to do with uhaul and was being extremely rude to a young family who was there to pick up a uhaul they had reservations forJoshua C.
Everything went quite smooth even though the pick up location had to be adjusted, I was well informed about changes as they were made. Had to get the drop off location adjusted but it was quick and the rep was very helpfulJoel R.
The experience was good overall but I was not told that the furniture dolly that I paid for was unavailable. Also, the dress code should be updated because the receptionist was very unprofessionally dressed in a very short romper. However I loved the office dog, very friendly and cute.Savannah M.
El cliente no dejó un comentario.Shae-Lynn S.
Van was so stinking dirty it stained the carpets in my new apartment and I want you to pay for stem cleaning the carpets !! Call me 416-275-2979 PatrickPatrick W.
El cliente no dejó un comentario.Nelu Cristin G.
El cliente no dejó un comentario.Kyla H.
Make sure you have what the customer has reserved and call them if its not available. Don't wait till they show upRandy B.
El cliente no dejó un comentario.Shane W.
Gas tank leaking for over an hour after fill up. Picked up half empty, very dangerous situation. The check engine light on when picked up. Called back and were told they were aware, but the last customer said nothing happened. We're told to just call uhaul roadside service if anything happened. Ridiculous!! Rented from Red Deer for drop off in Osoyoos BC. The dealer here took the time to explain how uhaul handles their return gas policy and showed how the scale supplied on the contract works. NOT done in Red Deer by Cooper Roofing. He was extremely kind and great to deal with. I'm thinking of posting the pictures of the leaking gas tank and trash in the unit cab. Plus the check engine light on does not lead to a worry free trip. Also I would like to say road side assistance is useless if your out of cell service area or going up or down a mountain. Totally UNSATISFACTORY!!Brodie B.
Just double check what your fuel level and mileage are actually at. I was told the fuel was full, when it was only 3/4 full and the mileage was way off. Really not a big deal in the grand scheme of things, just something to watch for. Thankfully the girl who helped me was super understanding and went above and beyond to correct this experienceColeman K.
Have your employees actually trained for the position. The girl who had helped me rent my u-haul for moving had no clue what she was doing as she gave me a in town truck which had to be given back to that location when I asked for a one way truck. I had even double checked a month in advance and the day of that I could return anywhere in Calgary. This causes a large inconvenience and grief for my moving experience.Darryl H.
Was a good experience. Receptionist was very professional and pleasent. I would definately return to this locationHarry A.
The inside of the cub van was covered in oil. When we started moving boxes into the unit, we slipped and fell. Our belongings we full of oil. Along with our shoes and clothing. We tried cleaning it sufficiently to continue to pack our belongings which resulted in a delay in returning the unit, in which we were charged and offer a $30 refund which is unacceptable.Tanya P.
The young lady who waited on me (both for rental & return) was very friendly, efficient, and knowledgeable.Erin J.
Very hectic day but this location was incredible!.. accommodated me with a Uhaul that I had not reserved and went above and beyond to get me on the road! Very thankful and will use this service location again!Renee P.
Thank goodness the customer service lady was so amazing and accommodating. Thank you to my fellow paralegal, Tara.Nathaniel T.
I reserved the auto transport 2 weeks in advance to make sure it was in Airdrie when i needed it. The day before I get a call that I was going to have to drive an extra hour each way to get it. Not acceptable. Why reserve if U haul isn't going to get equipment where it is requested?Keith L.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Randall S.
Everything went smoothly and reception was friendly, recommend this location to anyone for a U-Haul!!Shawna W.
Brittany is a confident professional. The yard is muddy and has huge potholes. Without Brittany I'd be trying somewhere else next time, but instead I'll definitely be coming back and recommending this location to anyone needing a truck.Chad M.
Location was very busy so took a few minutes longer with picking up, but staff I interacted with were great!Darren G.
El cliente no dejó un comentario.Brennen V.
El cliente no dejó un comentario.Dylan R.
Your after hours drop off system is difficult to work with. No one tells you you have to take photos at drop off time. The system will only let you upload directly from your phone camera not your photo gallery. Which doesn't work well once the keys are already in the drop box.Gregory A.
I would use this location againSean M.
The location and staff were not an issue. HOWEVER...I was extremely incovienced by the fact I didn't get my rental on the day I scheduled because systems were down....I was not even called to be advised when systems were up again I had to just re book my van....no compensation ...it cost me more money due to a rescheduled date. I'm very upset with uhaul and will be calling the better business bureau if my issue isn't rectified with come type of compensation for the extreme inconvenience and ignorance to try and fix the issue.Thelony M.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Tammy I.
We were the only ones inside the location wearing masks as per Provincial Guidlines. There were maskes available, and one employee asked for and received a mask. Not a big deal it is a privately owned business that operates UHaul as a side business.Shirley C.
El cliente no dejó un comentario.Darryl H.
Automated online system needs a lot if work. It failed to properly process either pick up or return of the vehicle. Staff at this location however were wonderful and friendly.Robert F.
El cliente no dejó un comentario.Todd H.
Make sure guaranteed booking is guaranteed. Make sure moving blankets are there when customer pays for them. Follow-up with customer after terrible experience. None of this has happened for myself and I'm still awaiting to hear from management to try and make this experience a little better.Matthew L.
Very freindly serviceGordon J.
El cliente no dejó un comentario.PATRICKS H.
El cliente no dejó un comentario.T Reynaldo V.
Staff was pleasant, efficient and easy to deal with! The exterior of the trailer could have used a wash.Joshua H.
El cliente no dejó un comentario.Daniel M.
few issues - traveled to Innisfail 1st to get a trailer and had flat tire on it so they sent me to this location. they had a trailer. The trailers do not have jacks on the hitch and are very heavy and awkward to move by yourself - end up with pulled back or pinched fingers. when i dropped it off next day had computer issues and took 40 minutes to check out - the area to park trailer in the back yard is full of deep holes and mud - got my shoes totally full of mud that packed into my truck and truck got muddy outside as well (20 dollar car wash required from that). They could use way more tie down areas in the trailers, 1 tire worn badly, should have spare tire for trailer and jack on the front so people do not hurt thier backs lifting the hitch from the ground to hitch.Stanley K.
El cliente no dejó un comentario.dawn O.
Amazing service! Would recommend this uhaul station over all else!kristen P.
Very affordable and streamline. Why anyone would do a move not using this service is shocking to me.Darren P.
El cliente no dejó un comentario.Savanna F.
Don't charge me for two day when it should have been a one day rental.Jennifer P.
The lady at this location was very friendly and helpful. She corrected the paperwork due to Uhaul system down when I picked the trailer up. Excellent job.Blair G.
El cliente no dejó un comentario.Catherine M.
It was a great timeJared M.
When a cclient's renting a uhaul , do not pressure them to return it when there is an active credit card in file to return itScott L.
El cliente no dejó un comentario.Kelly T.
El cliente no dejó un comentario.Garnett B.
El cliente no dejó un comentario.heather B.
I've used this location twice now in the last two weeks and I can say they are the most understanding, genuine and amazing people ! They have been nothing short of amazing and this is the BEST location in Red Deer. They have made my moving experience a breeze and I will remember my experience with them forever. Thank you to you guys at Cooper Roofing. I'm sure I'll see you again but hopefully not too soon hahahaLaree P.
El cliente no dejó un comentario.Ryan S.
Transaction was smooth and efficient. Stop was friendly and informative. I will definitely use this U-Haul branch againDavid D.
Have more janets as customer reps ages fantasticEdward J.
outstandibg service as usalScott C.