Comentarios de los clientes para Conway U Storage

Everything was great. Easy pickup/drop off. Friendly and helpful service. Best U-haul experience I've ever had.

Communication and service were excellent! Focus on sustaining current processes!

Everything was excellent so there's no need to improve...

Mobile drop off would not recognize my location. Locked the doors and left the key in the drop box.

Continue being professional and friendly

personnel was very helpful and courtious

Nothing

Super awesome folks!

Very good service

Sale coffee

Apple maps hates it

Update online information , so certain rentals that are listed online are actually available at specific location at rental times

My reser

While waiting in line, I was the only female but I was next in line. The people working refused to help me until I called my husband into the store. Once he was in there they were quick to help us. Why won't they help a woman but will quickly help the men? I will do not recommend uhaul on prince just because of that experience.

Mike and Nick at Conway U Storage was great! They helped all of the customers that's were sitting at Lee's Auto Sales for trucks and they were not open when stated they would be or Ana swerving their phones. Thank goodness for Conway U Storage for helping us all in our stressful situation. Never pick up At Lee's Auto Sales in Conway Arkansas it cost me an extra hour to pay for movers!

The truck absolutely reeked of smoke. The inside was dirty. My furniture pads and dolly were not ready, I had to go ask about them or I wouldn't have even received them..

I am not rating the people at this store. I think they tried to help me. But I am extremely unhappy with Uhaul policies and communication. I tried three weeks ago to rent a pickup at one location only to be told the night before pickup that the truck needed routine maintenance and would not be available. I tried to rent a truck at the location I was redirected to the next week only arrive and find it did not have a hitch insert and I would need to buy that. I tried to rent a pickup the next weekend at the original location, where I arrived to find that the truck I was scheduled to rent had been stolen two days earlier and nobody had bothered to tell me. I had tried to confirm my pickup the night before but the confirmation button did not work on the website and when I called the number provided in the confirmation text there was no answer. There is a good reason Uhaul is one of the most widely despised companies in America and it is because of never ending crap like this.

Smooth transaction, pleasant staff

I put in for two dolly's which instead the only two dollys was appliance dolly not what I asked for and had to pay more money. They were inconvenient for what I needed them for.

This location is attempting to charge me a $295 fee for a returned vehicle. They claim it was returned a day late, which is not true, because it was returned at the time as specified in agreement. I did the “ return the truck” mobile option and took pictures of the truck, mileage, fuel, and condition.

Very helpful thru the entire process Helped me save $$ by finding a location close to where I was needing to start the move Malvern was closest to Arkadelphia pickup

I was overcharged for mileage which I have sent a response. I drove a total of 115 miles not the 186 miles charged.

Originally rented from Maumelle location, but that trailer had a nail in 5he tire and hitch was broken. Had to go 30 miles out of my way to rent at this location. Staff was extremely rude and trailer had 1 flat tire. They told me to air it up and bring the receipt on Monday and they would refund. Had to air it up at every stop on the way to Iowa and ended up having Uhaul replace the tire. Only bright spot was Alex who helped with that. Just for the record you can't get a receipt from an air machine that takes quarters! Then upon returning, I also tried to return Uhaul boxes bought at Maumelle store, but they wouldn't take them back. Staff refused to help unload trailer, so I left in their parking lot. I can promise I will never use either of these locations in the future!!

Everything is excellent. I rent a U-Haul about 4b times a year for business purposes. After a horrible experience with another location, this place saved the day. I have used it ever since!

Great employees.

We rented a 6 x 12 trailer. (RV2361K) It was on the older side. Sticker/Paint peeling on the out side. Inside, only 1 side had the rails to tie a thick rope around to hold the items in place. The other side had rails but the holes were really small. Could not slide the thick rope through them. The tires had lots of tread on them. Very nice. Levicus (Levi) was very helpful in my requests and easy to work with. Efficient person.

Excellent service! Definitely recommend!

Absolutely amazing! The place i was supposed to rent my uHaul had no staff for 3 hours and I ended up calling this uHaul center 30 minutes before closing and they helped me out so much!

Excellent customer service! Very welcoming and accommodating.

Just keep doing what you are doing. Great experience.

The trailer pick-up / drop-off was right next to a horrible-smelling dumpster. Only complaint

Nothing, staff are friendly and helpful

Excellent service. Very quick. Very clean.

I am a woman and I rented a dodge pickup. I had a hard time getting into it. They need a step installed on them. Everyone don't have long legs. Other than that, everything was good. I would rent again from Uhaul. Customer service was excellent.

No issues. Went fast.

Everything went great..., real smooth pick up

Great experience, employee was courteous and knowledgeable.

I was met in the parking lot by the representative, who immediately checked me in and checked the truck.

Didn't use it due to weather and timing

I don't believe there needs to be any improvements! Always so friendly to work with!

Dropped off after hours. Appreciate ability to use website and submit photos as proof.

Everything was great!!!! Thank you so much!!!!

Great experience despite it being a household move! Service was great!

Service was prompt and friendly. I didn't even have to go inside to return the keys. Hunter met me outside as soon as I arrived and completed the transaction.

The windows on the truck specifically the windshield was very dirty especially on the inside and it was so bad that it restricted visibility, also, the cargo box was dirty and I had to sweep the teach out of it before I could start loading the truck.

But I would not recommend u-HAUL to anyone. Someone needs to find a new company that will be better then U-Haul. Buy them out or something. Conway U-Storage is a great place and the staff is awesome and for them to have to deal with the U-Haul companys crap is just wrong. U haul has charged me 3 different charges on my card, so I email the office manager or whoever he is, and basically got a response telling me not to worry only a certain amount will come out of my account everything else will fall off, but even then my charge was still wrong. I took screen shots of everything and sent him my contract and he never responded so a friend of mine said he would help me and called the office manager and has been told 2 different things which hasn't happened, and all they want to give me in the end is a $50 valchour to come off the price of my rental. So I suggest finding any other way around moving whatever you are moving because U-Haul will rip you off.