Well done
CORY C.
Customer Reviews for Conway U Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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No cruise control in the truck.
Mark F.Both people I worked with were very helpful and knowledgeable. They were a great help
LECIA B.We filled the gas tank up to where it was supposed to be returned at right before returning the uhaul. We later received an email saying we had been charged $12 for them to fill it up by 1/8 of a tank. We are frustrated because it was supposed to be 3/8 of a tank but there were no marks between a quarter and a half of a tank so it's purely based on personal opinion. We would have been happy to fill it up another notch and not have been charged the fee if they had checked the uhaul in and communicated with us while still there.
Bradley N.The truck I used was not 'aligned'. It needs an alignment job. It was challenging to drive because the steering wheel was not straight. The ride was VERY rough. More so than it should have been, even with this size truck.
MARK R.The guys I rented from are very helpful and very courteous and professional awesome crew
JEFFREY R.1. The driver's side read tire had 15 psi when I picked up the truck. I had to immediately go and put air in it. 2. The truck was relatively clean. No trash, just some dirty spots here and there in the cab.
Robin S.I had ordered several dollies to be a part of this order and none of them were in the vehicle.
John B.The system charged me for the cleaning of a truck that I had for two hours. I reported online check out when I picked up the truck that it was dirty and had been smoked in. When returning and filling out the online check in that it needed to be cleaned etc.. the system charged me a cleaning fee. When I went to the location I was told that they told the system not to charge the fee, but it went through anyways. Don't know who's lying, but I had to waste my time and get it fixed. Charging a cleaning fee should not be automatic. The location employees need to inspect and add the fee, not the system doing it automatically. U-Haul is trying to get money and hoping people don't notice. This policy needs to change.
Arleta E.The rental transaction went smoothly. I had to make a last minute change on the same day and they accommodated me without a penalty. I will most definitely be using this rental location for all of my moving needs. I also have a storage unit rental at this location. Great service with a beautiful smile.
VALERIE M.It wasn't filled with gas-other than that it was great!
SYDNEY H.They were very helpful and friendly!
LETICIA T.The only place I rent a uhaul at ! Great !
MALINDA D.Great service
CHRIS P.Same as above
Mark S.A clean windshield would be nice. I bought 2 wardrobes and they neglected to give me the hanging bar.
Janet H.the two guys at the front when we came in were so very helpful and professional! They took care of us! Their attitude and personality was wonderful and greatly appreciated!
SIDNEY G.The trailer had trash in it. The staff must of not checked it out when it came back. But they cleaned it up before I left.
MATHEW B.Rented a trailer. The turn signals did not work. The usual people could not fix the problem and would not replace the trailer. IF I need another trailer I will go elsewhere; as this was a safety issue and violation!!
JOEL F.Fast and friendly
John K.Vehicle old and a bit dirty.
WILLIAM T.Helpful and polite
TIMOTHY R.Was uploaded to check in online but website was not interactive, ended up waiting almost an hour to get the truck because web access
Anthony C.I disagree strongly with the assessment of the vehicle upon return, I stopped by the gas station to put gas in and no more would go in. I realize the markings,, but I can't change that fact and I had witnesses. I did not go over the miles I quoted. The contract was for two days and I was able to return it in the first 24 hours. 2 Nom I hate the fact that I tapped the head light of the other vehicle. But that was the only damaged that I did to that vehicle. I am not paying for damages that already been marked or not there. 3 For most I do not have that kind of money laying around so please retrieve the those checks and adjust them to the correct amount
MARCIA W.Did not deliver correct vehicle. Did not let us know until day it was picked up.
DAVID S.Staff work with you and are great
DENISE W.I followed the instructions given on the phone and locked the key in the truck. Truck was dropped off before 5pm. I made sure the truck was clean. Then emailed a promissory note for fraudulent charges to recoup for getting the truck unlocked that I was instructed to lock in the truck as instructed by e 1800 number. I have not signed the promissory note that was emailed I will not sign and do not accept the note.
cody B.When I went to pick up a truck for my move, The location did not have the equipment I reserved, a 20-foot truck, an appliance dolly, and a utility dolly. I got a 17-foot truck (the last truck available at this location, and only the utility dollyâ€"no appliance dolly. A reservation should mean that it is reserved for the client who requests it. If what I did when I requested the equipment wasn't a reservation, you need to be clear about that up front. I was not the only customer who had this problem at this location on this day. I suspect that the problem is not the fault of the location employees but rather company policy on equipment availability and the reservation process. You really need to resolve the issue. As it is, I hope I never need to rent a truck again.
DWAYNE C.Desk person was friendly and competent. Check-in went very well.
Terence M.I've used this location previously and had an excellent experience, but this time things were much different. They seemed to be short-staffed or something. They just took the rental truck key outside and walked away, like they were too busy to ask me about my rental experience. Too bad.
PHOEBE H.Everything was great!!! The costumer service by Francisco Martinez was excellent! He made the process from beginning to end so easy!!
ALYSSA D.The 20ft truck was clean however it seems like the transmission has a problem. Also the floor in the cab was literally burning our feet it was so hot with the ac running and going to the floor. Engine would "rev" really bad frequently and not just when accelerating or braking, while maintaining a speed limit on flat (no hills) freeway
LORI S.The app was not working when I went to turn the truck in so I was charged an extra $20 which wasn't fair to me when I held up to my end of the bargain!
HARMON E.Gentleman was friendly and polite and he helped us remove the trailer.
Delia C.A visor fell on Make sure the visors are well secure to the truck and not falling on the driver
KATHYRN T.Employees were excellent! They answered all my questions, never acted like I was bothering them, talked me through hooking the trailer up as they did it. They we very kind and helpful.
KATIE J.Very awesome establishment! Jordan was very helpful and very friendly! Our U-Haul was not going to be in on time so they upgraded our size at no extra cost! They were very apologetic and very sweet about the whole thing.
Emily C.The parking is a little bit confusing for drop off.
JOHN M.Customer Service was great. I would recommend this location to anyone as we will be using them again. Very professional and personable.
GREGORY F.Make sure the trucks alignment is true. The truck I had want to wander to the right.
JOEL T.See above. The local store was great. The UHaul customer service reps do ZERO to address customer complaints for issues UHaul creates.
MICHAEL M.Provide a trailer with safety features like tires that hold air.
MICHAEL H.Always pleased with the service at UStorage. Jordan was incredibly kind and helpful!
ANDREW S.Excellent service
Aaron H.UStorage is always clean, and the staff is always friendly. I've been very happy with all services I've received there and will use them again and recommend them to friends.
ANDREW S.Excellent customer service. Pick up and drop off were very quick and smooth!!!
Nathaniel T.The People where very nice but after leaving the yard I discovered that some of the lights on the trailer didnt work. On roads that had groves in them the trailer swayed to the point that it felt like I was on a ice covered road and im used to driving on ice covered roads because I live in Wisconsin.
CHRISTOPHER K.This was my first time renting..it was a great experience, if I ever need to rent again it will be with U storage of Conway.
Clayton P.Highly recommend this location. Staff was excellent and friendly.
STEEN R.Invent a trailer that's easier to back up
THOMAS T.