Customer Reviews for Conway U Storage
(U-Haul Neighborhood Dealer)

1,808 reviews

2850 Prince St   Conway, AR 72034

(501) 328-5573

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 328-5573

2850 Prince St
Conway, AR 72034

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything was nice the customer was super.

Deborah Mathews 
Rating:
4.0

The person running this location was very friendly & very helpful.

Susan Vincil 
Rating:
5.0

Customer did not leave a comment.

Richard Swan 
Rating:
5.0

Customer did not leave a comment.

William Martin 
Rating:
3.0

The rep here forgot to load our blankets and I was charged.

Chad Frost 
Rating:
5.0

Customer did not leave a comment.

Ethan Doughty 
Rating:
5.0

Only issue I had is upon getting the trailer home one tire had 12lbs of pressure and the other 30lbs of pressure while the tire states 65psi max could be a safety issue for those that don’t check tires prior to pickup

BRIAN DONOHUE 
Rating:
5.0

Customer did not leave a comment.

Janis Garrett 
Rating:
5.0

Very professional young man assisting with all my needs....Thanks so much .

Jan James 
Rating:
4.0

Customer did not leave a comment.

Joel Shealey 
Rating:
4.0

Customer did not leave a comment.

Tamaya Hall 
Rating:
5.0

I just want to let yall know that the lzady that was with me, Teresa, brought the trailer to my storage building, Midgard Storage Units @ 3715 Prince St and dropped it off on Sunday evening at 11:30 pm once she unloaded it, due to me going into the hospital due to my Blood loss pressure shooting through the roof, MS episodes came on very quickly, so when I lost consciousness, they admitted me for a little over a day, I was not conscious enough to give her proper instructions as to what she needed to do to properly turn it in!! She lives all the was on in Searcy, so she had to, find a way back home seeing as i was the one that went and picked her up!! Please only charge me for the 36 hours that I actually used the unit!!! I am a cancer and MS patient on a fixed income and I need to make my truck payment and I believe that the charges yall are charging me at this time have taken out of my account; the funds I set aside for my truck payment,!; PLEASE PLEASE REFUND ME ANYTHING THAT WAS CHARGED PAST THE 36 HOURS OF ACTUAL USE!! I would be forever great full for this one time courtesy granted to me, if you need to reach me, email me at khensley4307@gmail.com and let me know who you are and if you contact my phone, I don't answer numbers I don't recognize,so text me @ 501-242-1415, and let me know who u r!! Thanks so much for your willingness to help me!!! **I went and got the trailer as soon as I got out of the hospital Wednesday midday...stopping only to check in with my oncologist, Dr.Patel @ Carti there in conway...then, passed out in my truck, week from small session of chemo I had at doctor's appointment, and then I dropped it off! I am so very sorry for the inconvenience caused by this situation 😢 I again, appreciate all the help you can provide me with this one time!! Thanks and God Bless! Kimberleigh Hensley

Taresa Conquest 
Rating:
3.0

Gas mileage … fix it

Linda Ham 
Rating:
5.0

Loved it!!!!

ROBERT JACKSON 
Rating:
5.0

Customer did not leave a comment.

Joann Gray 
Rating:
5.0

Customer did not leave a comment.

Tara Stivers 
Rating:
5.0

Quick and easy check-in - fast and great experience.

Todd Holmes 
Rating:
3.0

Customer did not leave a comment.

VALENCIA GARNER 
Rating:
5.0

Customer did not leave a comment.

Shauna Stell 
Rating:
4.0

Excellent service and equipment!

Shannon SCHREYER 
Rating:
5.0

Customer did not leave a comment.

Michael Marshall 
Rating:
3.0

Customer did not leave a comment.

David Williams 
Rating:
4.0

Customer did not leave a comment.

Breanna Oaks 
Rating:
5.0

Customer did not leave a comment.

Vicky McSorley 
Rating:
5.0

Customer did not leave a comment.

Charles Mosshart 
Rating:
5.0

Customer did not leave a comment.

raymond powell 
Rating:
5.0

Passenger mirror did not work so changing lanes and backing up was challenging. The mothers attic leaked, a lot. Top left corner of attic leaked, hole was roughly 8 inches or so. Water poured in over all my things. Everything had to be covered or dried after unloading. Front part of a 20 foot truck was basically unusable unless you wanted your property to sit in an inch of water. Required extra trips and extra effort. Usual was closed so no swap was possible. Just awful

Jim Storey 
Rating:
3.0

Location was clean. Staff was okay.

Jennifer Cornman 
Rating:
5.0

Everything was Great Cooper was friendly and helpful thank you for the service.

Chris Blocker 
Rating:
3.0

Customer did not leave a comment.

Joshua McLarty 
Rating:
5.0

Customer did not leave a comment.

Michael Marshall 
Rating:
5.0

I was pleased with my experience with Uhaul!

Felicia Ward 
Rating:
5.0

Customer did not leave a comment.

Casey Franks 
Rating:
5.0

The local service on Prince street was great! The U-Haul app itself was not. It took almost an hour to check in using the app. I wouldn't recommend using the app whatsoever if possible!! It was frustrating. But, the service and guys at the U-Haul location at Prince street location in Conway was excellent!

Latosha R. Mitchell 
Rating:
5.0

Customer did not leave a comment.

Fabian Ramirez 
Rating:
5.0

The Bruce Street location the initial drop off location in Conway, Arkansas was my problem. Princess Street did a great job. Someone messed up

Samuel Tolbert 
Rating:
5.0

Customer did not leave a comment.

Kevin Gatwood 
Rating:
5.0

great service and help!

hector chacon 
Rating:
1.0

Evette Bynum

Evett Bynum 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Bryan 
Rating:
5.0

Customer did not leave a comment.

John Daugherty 
Rating:
5.0

Very friendly

Reemone Stratton 
Rating:
4.0

Customer did not leave a comment.

Shannon Newman 
Rating:
4.0

Nothing

Evelyn Scott 
Rating:
5.0

Customer did not leave a comment.

Keith Henning 
Rating:
4.0

Customer did not leave a comment.

Alicia Queen 
Rating:
5.0

Customer did not leave a comment.

Mark bailey 
Rating:
5.0

Customer did not leave a comment.

Susan Strong 
Rating:
5.0

Efficient and friendly

Brian Gaimey 
Rating:
5.0

Customer did not leave a comment.

Miranda Billingsley 
Rating:
5.0

Customer did not leave a comment.

Oliver Laufman 
Rating:
5.0

The service rep who signed us up was awesome.

Peggy Edwards 
Rating:
3.0

The U-Haul app did not work right, so I had to call customer service to get a code for the key. Check engine light was on in the truck I rented, and the dolly I rented was not there.

Brandi Pruitt 
Rating:
5.0

Customer did not leave a comment.

Joseph Lanier 
Rating:
5.0

The attendant was very professional and courteous.

Jimmie White 
Rating:
5.0

Customer did not leave a comment.

Nick Yarberry 
Rating:
2.0

I picked up the truck and the tires were all low, so I went back inside the store to inform them , but he had left the store. I was traveling out of state and after several attempts to find a air station, I traveled about 200miles with very low air in tires, which in turn ran up my gasoline fees....I always rent through Uhaul for all of my travel needs but I will not pickup from this location unless I have no other choice. It appeared to me the gentlemen was the only staff on duty, but I would suggest he waits until his customer are all set before leaving the store, while customers are still waiting. After finding a friend to put some air in the tires, I made it safely to my destination on time.

Retha Etindi 
Rating:
3.0

The staff was really great and helpful super nice and really knowledgeable on U-Haul products

Amanda Ross 
Rating:
4.0

Customer did not leave a comment.

Melissa Red 
Rating:
5.0

Customer did not leave a comment.

agnes grobmyer 
Rating:
5.0

Customer did not leave a comment.

Stacy Jordan 
Rating:
5.0

Very happy with staff members and service

Jodie Burns 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fugate 
Rating:
4.0

Customer did not leave a comment.

Clifton Sheridan 
Rating:
5.0

N/A

JOEY TERRY 
Rating:
4.0

Customer did not leave a comment.

Gina Ortale 
Rating:
4.0

Customer did not leave a comment.

Sharon Kincade 
Rating:
5.0

Shorten the chain on the trailer so it doesn’t drag the ground.

Jordyn Masters 
Rating:
4.0

Customer did not leave a comment.

Clayton Cossey 
Rating:
2.0

Customer did not leave a comment.

Charlotte Harry 
Rating:
4.0

I paid for 12 blankets but only received 6.

Jason Whitehead 
Rating:
5.0

Customer did not leave a comment.

Ashley patton 
Rating:
4.0

Customer did not leave a comment.

Whitney Jackson 
Rating:
5.0

Check engine light was on, but no mechanical problems developed.

James Kropf 
Rating:
4.0

Customer did not leave a comment.

EVERLENE ROUSE 
Rating:
5.0

Nicest and professional folks to work with there.

Connie Kirby 
Rating:
4.0

Unable to view or download final invoice.

Donna Bryant 
Rating:
5.0

Great experience; needed truck and drove off within 15 minutes.

Andrew Paladino 
Rating:
5.0

The guy working the desk was sooo friendly and helpful!

Charles Kurilla 
Rating:
5.0

Maybe sell some kind of refreshments like water and some gloves

Terry Ewing 
Rating:
5.0

They always take care of everything that I need.

Janis Garrett 
Rating:
5.0

Customer did not leave a comment.

John Burnell 
Rating:
5.0

Customer did not leave a comment.

Traci Glover 
Rating:
5.0

Great customer service

sandra sherman 
Rating:
3.0

Customer did not leave a comment.

layeyva scott 
Rating:
2.0

Truck was really dirty! Only drive a 100 miles and the truck smelt like burning oil! Better maintenance program

Terry Mays 
Rating:
5.0

Customer did not leave a comment.

Tracy Crawford 
Rating:
1.0

They are all liars.

zellie barnwell 
Rating:
5.0

My only 2 complaints are that I couldn't adjust the mirrors and policy doesn't refund for early drop off.

Christina Cox 
Rating:
4.0

Customer did not leave a comment.

Adam Heacock 
Rating:
4.0

Customer did not leave a comment.

Brenda eddington 
Rating:
5.0

Customer did not leave a comment.

kennetra edwards 
Rating:
5.0

Always a badass team man

Andrew Williams 
Rating:
5.0

Jake and the guys were excellent to work with.

Bobby Sherron 
Rating:
5.0

Customer did not leave a comment.

Joseph Davis 
Rating:
4.0

Great job guys !!!!!! 👍

Harold Hart 
Rating:
5.0

This was the second time we rent a utility trailer and everything was great until trying to return, had problems accessing the link to rent but nevertheless an agent assisted with the return.

ANITA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Jeffery Turley 
Rating:
5.0

Customer did not leave a comment.

Kathleen Houston 
Rating:
5.0

Customer did not leave a comment.

Robert Craymer 
No reviews have been submitted for this location.

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