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JAYDEN W.
Customer Reviews for Conway U Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This is the place that charged extra for the 20 extra miles even after explains all the things we had to go through with the truck .
David L.I only use Conway U storage for any of my moving/hauling needs. Professional and courteous staff and a top notch facility
CLARK W.I rented a truck yesterday with no problems and returned it yesterday with no problems and then I got a phone call today saying i didn't return the truck or the key after I explained that not only did i return it but i returned it to the same person that rented it to me after I told the guy on the phone that i parked the truck on the side of the building and that the guy told me when i handed him the keys that was all he needed and i was good to go I left. As soon I finished my explanation he said oh I'm sorry I found the keys have a nice day. I would still recommend this place because the guys were nice and got me what i needed but I think they should've looked for the keys a little bit harder before basically accusing me of stealing a truck 😮 because I am not a thief and don't appreciate being accused of one. So maybe a little more organization techniques should be taught to the staff so they don't lose the keys after a customer returns them and also all they had to do was look up and they would see the big ass truck through the window since I rented the only 26ft truck they had. Otherwise it would've been a perfect visit and experience. Thank you Susan Kittler
SUSAN K.The door on the back of the truck stuck and was very hard to open and close.
WANDA K.Your Team went above and beyond - I will make a trip to the drop location tomorrow as I didn't return all the moving blankets
ROBERT L.When a customer reserves something damn we'll have it at the right location and not 20 miles down the road at a closed dealership on a Saturday.
LARRY R.Can't think of anything. Experience was good.
GREGORY D.I always go to this location to rent a U-Haul. I had problems checking the truck back in. I will still do business with this company because the workers are very professional.
LAKESHA C.Checkout/rental return is easiest when you have the UHaul app on your iphone. Company is responsive to your inquiries.
Suzanne S.My hitch was stuck. Agent told me if trailer was there next morning he would not charge me. Authorization fell off 2 days later. THREE WEEKS LATER I WAS CHARGED. You know FULL WELL that trailer never left your premises! DISHONEST AND GREEDY!
MOLLY M.I ordered a dolly to go with my truck for my move. The dolly was not in the truck when I was checking and doing mobile checkin. Which this wasn't the problem. The problem was that I called customer service to notify them of this, was on hold for 30 minutes waiting for a representative to be available, then an automated voice came over and said my wait would be an additional 54 minutes and I could state my name for them to call me back. So this is what I did, because by this time I had movers waiting at my house and had to leave the uhaul lot. I got home and immediately go online to chat with customer service to notify them of this missing equipment, he stated the charge would be removed and to not worry about it, which I was relieved, because no one wants to get charged for equipment they never received. Plus I didn't want to be accused of stealing something that wasn't on the truck to begin with. Then 54 minutes came around, I answered the phone and as soon I started telling them my problem with the dolly being missing, they hang up the phone?? THEN on top of having to wait so long to communicate with someone, I go to return the truck and check out, the dolly charge is STILL on my receipt. I just want to say that trying to talk to customer service is like pulling teeth with uhaul!! I was very patient and understanding with covid probably being an issue for short staffing, because I'm an essential worker in this mess too, but this was just ridiculous for my problem to still be going on after not even talking to someone after being on hold for 30 min then waiting an additional hour for a call back.
Hanna S.I was not told that this was a flat rate. So when I dropped it off earlier I did not get a credit for the unused days. I also told them I needed it till Monday not Wednesday. I also had to pick it up on a Saturday because they are closed on Sundays
TRACY B.I will never come to this uhaul or any uhaul place for any reason . They overcharge and make you pay way more than what is used or given. DO NOT GO HERE IT SUCKS!!!!!!
TALMADGE H.The employees were top notched!
SANDRA T.Customer service is horrible….I will never use this company again!!!!
TAMIKA C.I picked up the rental at 8:00 am and the process was NOT easy. I had downloaded the app the night before, but there were several steps and it was a frustrating process. Then I returned the vehicle hours before it was due back but was still charged an extra $20 because I did not check it in on line. NO ONE mentioned that this was a part of the contract. I feel cheated and mislead. The truck I rented also smelled of cigarettes.
Susan M.Thankfully the attendant helped me by allowing me to drop off trailer at this location without a penalty fee due to the fact that my set destination was closed and gate was locked. This attendant saved me from deciding never to use your service again.
ROBERT M.The truck was absolutely awful sounded like it was going to break down.
Micah G.The check engine light came on within the first 15 miles of a 400 mile trip. The windshield had not been cleaned and the inside of the windshield had dog nose prints all over it. All surfaces inside the cab were covered in cigarette ash. Be prepared to clean your rental when you pick it up.
AMANDA C.Our sales person was very knowledgeable and helpful!
Antoni W.Got same truck twice in a month. It had same warning message on dash regarding a tire sensor issue both times. Employees lacked knowledge to process VIP credit voucher.
Debbie R.Great as is!
KENNETH J.Super easy drop off, friendly and helpful staff, good location in Conway
DANELLE R.Put up a sign near Prince St. to allow those dropping off trucks to know where y'all are located. It was kind of hard to know where to park the truck and turn in keys after hours.
Tonya F.I had already uploaded my DV, they asked me to show that which is understandable. What I didn't like was they didn't ask for DV from other customers with the same reservations.
Ahmad P.Well done
CORY C.No cruise control in the truck.
Mark F.Both people I worked with were very helpful and knowledgeable. They were a great help
LECIA B.We filled the gas tank up to where it was supposed to be returned at right before returning the uhaul. We later received an email saying we had been charged $12 for them to fill it up by 1/8 of a tank. We are frustrated because it was supposed to be 3/8 of a tank but there were no marks between a quarter and a half of a tank so it's purely based on personal opinion. We would have been happy to fill it up another notch and not have been charged the fee if they had checked the uhaul in and communicated with us while still there.
Bradley N.The truck I used was not 'aligned'. It needs an alignment job. It was challenging to drive because the steering wheel was not straight. The ride was VERY rough. More so than it should have been, even with this size truck.
MARK R.The guys I rented from are very helpful and very courteous and professional awesome crew
JEFFREY R.1. The driver's side read tire had 15 psi when I picked up the truck. I had to immediately go and put air in it. 2. The truck was relatively clean. No trash, just some dirty spots here and there in the cab.
Robin S.I had ordered several dollies to be a part of this order and none of them were in the vehicle.
John B.The system charged me for the cleaning of a truck that I had for two hours. I reported online check out when I picked up the truck that it was dirty and had been smoked in. When returning and filling out the online check in that it needed to be cleaned etc.. the system charged me a cleaning fee. When I went to the location I was told that they told the system not to charge the fee, but it went through anyways. Don't know who's lying, but I had to waste my time and get it fixed. Charging a cleaning fee should not be automatic. The location employees need to inspect and add the fee, not the system doing it automatically. U-Haul is trying to get money and hoping people don't notice. This policy needs to change.
Arleta E.The rental transaction went smoothly. I had to make a last minute change on the same day and they accommodated me without a penalty. I will most definitely be using this rental location for all of my moving needs. I also have a storage unit rental at this location. Great service with a beautiful smile.
VALERIE M.It wasn't filled with gas-other than that it was great!
SYDNEY H.They were very helpful and friendly!
LETICIA T.The only place I rent a uhaul at ! Great !
MALINDA D.Great service
CHRIS P.Same as above
Mark S.A clean windshield would be nice. I bought 2 wardrobes and they neglected to give me the hanging bar.
Janet H.the two guys at the front when we came in were so very helpful and professional! They took care of us! Their attitude and personality was wonderful and greatly appreciated!
SIDNEY G.The trailer had trash in it. The staff must of not checked it out when it came back. But they cleaned it up before I left.
MATHEW B.Rented a trailer. The turn signals did not work. The usual people could not fix the problem and would not replace the trailer. IF I need another trailer I will go elsewhere; as this was a safety issue and violation!!
JOEL F.Fast and friendly
John K.Vehicle old and a bit dirty.
WILLIAM T.Helpful and polite
TIMOTHY R.