Customer Reviews for Convenient Mini Storage
(U-Haul Neighborhood Dealer)

75 reviews

6541 Andrews Ave   Ozark, AL 36360

(334) 445-0033

Office Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    Closed
  • Wednesday:
    8 am–5 pm
  • Thursday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(334) 445-0033

6541 Andrews Ave
Ozark, AL 36360

Services at this Location:

Office Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    Closed
  • Wednesday:
    8 am–5 pm
  • Thursday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID KELLEY 
Rating:
5.0

Super knowledgeable!

Larry Watts 
Rating:
5.0

Customer did not leave a comment.

ERICA COLLIER 
Rating:
5.0

Customer did not leave a comment.

Kicha Gaines 
Rating:
5.0

Nice overall experience.

Robert McMillan 
Rating:
4.0

Customer did not leave a comment.

Willie Flowers 
Rating:
5.0

Customer did not leave a comment.

Willie Flowers 
Rating:
5.0

As I work 60 hours a week, I couldn't contact anyone on the weekend when there was opportunity to speak. Also, in the year that I had my space this is the first email I have received about this space. Never got reminder emails about payment being due. Overall, I love how you work with people when they need it. Thank you!

Tracy Helms  |  Overall Experience 
Rating:
5.0

thank you

Rayburn Stricklin 
Rating:
5.0

Customer did not leave a comment.

Kevin Banks 
Rating:
5.0

Customer did not leave a comment.

Douglas Duggan 
Rating:
5.0

Super nice employee!! Location was very convenient. Easy process.

Kayla Griffith 
Rating:
5.0

Customer did not leave a comment.

Hali Watson 
Rating:
5.0

Customer did not leave a comment.

Joshua Ropka 
Rating:
5.0

Very professional. Very friendly! All around very wonderful to interact with.

Joshua Ropka 
Rating:
5.0

Customer did not leave a comment.

MONICA HOLDER 
Rating:
5.0

The gentleman that assisted us at 6541 Andrews Ave Ozark, AL 36360 was very friendly, very informative and was quick to answer any questions or concerns. I will be sure to recommend this location to a family or friend. It was a last minute rental for a 10ft truck and he had one! The inside of the store was extremely clean and cool. Thank you for all of your help.

Craig Williams 
Rating:
5.0

Customer did not leave a comment.

Starr Anglin 
Rating:
3.0

Customer did not leave a comment.

kim pender 
Rating:
5.0

Ensure tires are not cracked or missing parts.

George McPherson 
Rating:
1.0

The original location did not have truck. I hsd to drive over 20 miles to get truck. I had to extend truck twice snd it took over two hours to do this. I returned truck and and still was charged extra. Not pleased at all.

Robert irvin 
Rating:
5.0

Good people, prices and facilities !

Gary McKeehan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Longoria 
Rating:
5.0

Customer did not leave a comment.

Benjamin Tribble 
Rating:
3.0

There would be nothing I would change

michael gallespie 
Rating:
5.0

Customer did not leave a comment.

Adrian SUTTERFIELD 
Rating:
5.0

I do a lot of business at this location. always good

James Andrews 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mayol 
Rating:
5.0

Ausome equipment and service ,, thank u

Douglas Evans 
Rating:
5.0

Customer did not leave a comment.

Thomas May 
Rating:
5.0

Customer did not leave a comment.

Marc Protheroe 
Rating:
3.0

I plan to call customer service this week regarding the terrible and tear shedding experience I had dealing with you all. I will never use uhaul again and I will be sure to tell everyone I know to never use you guys. This has been the worst moving experience I have ever had and being military I have had to relocate quite a few times. This company needs to totally rebuild because what you’re doing now is causing your customers more stress on top of what is already a stressful situation.

NICOLE HENDERSON 
Rating:
1.0

Unprofessional

John Heaton 
Rating:
4.0

Make sure that the trailer is swept out before drop off.

Adam Butenschoen 
Rating:
4.0

Customer did not leave a comment.

Sierra Healy 
Rating:
3.0

Customer did not leave a comment.

Sierra Healy 
Rating:
5.0

Great service

John Keys 
Rating:
4.0

Customer did not leave a comment.

Ashley Lind 
Rating:
5.0

Kind, Helpful, and Efficient Thank You

Ken Haschker 
Rating:
1.0

We were scheduled for pick up over 2 hours away from our location. The truck and auto transport were at two different locations. If we had been a single individual, we would not have been able to complete the move. There would not have been a way to leave a vehicle to pick up the truck. Very inconvenient as U-Haul did not notify us of the pick up location until the day before. I am extremely disappointed with this experience.

Akeem Robinson 
Rating:
5.0

Customer did not leave a comment.

Jamie Seibert 
Rating:
5.0

Another great place to do business!!! the service was outstanding

John Keys 
Rating:
5.0

Customer did not leave a comment.

April Miller 
Rating:
4.0

Customer did not leave a comment.

Craig Nikkel 
Rating:
5.0

The back of the truck was dirty and I had to swipe it out before loading my furniture into it, and I swipe it out before turning it back in... I did like the lower deck on the truck, it made loading and unloading very easy...

Delores Carrell 
Rating:
5.0

Customer did not leave a comment.

Dallas Rua 
Rating:
1.0

Customer did not leave a comment.

BRADLEY THOMAS WILHELM 
Rating:
5.0

Customer did not leave a comment.

Michael Carroll 
Rating:
5.0

Great service. Extremely helpful.

Rick Hillis 
Rating:
5.0

Customer did not leave a comment.

James andrews 
Rating:
5.0

Customer did not leave a comment.

Sonoma Corbit 
Rating:
5.0

Customer did not leave a comment.

Michael Horn 
Rating:
1.0

Very poor customer service, Unmotivated to do her job. Had to wait for her service while she was on the phone with her boyfriend. Was very unpleasant overall.

BRANDON JOEL FISK 
Rating:
5.0

Customer did not leave a comment.

EDMUNDO MIRANDA 
Rating:
5.0

Outstanding Service/location

ray jablonowski 
Rating:
2.0

Used the app and truck was not at the location requested. Drove to where the app claimed the truck was at. Not all equipment such as dollies and covers were available. Location was to open at 8. I left after specified opening time without the equipment due to no access to other items.

Robert Flora 
Rating:
5.0

Customer did not leave a comment.

VERNELLE ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

scott miner 
Rating:
5.0

Truck was dirty. Smelled of smoke and had cigarette ash inside.

Allison Dalotto 
Rating:
5.0

Customer did not leave a comment.

james andrews 
Rating:
5.0

Customer did not leave a comment.

Richard Gouge 
Rating:
5.0

Customer did not leave a comment.

Tina Diggs 
Rating:
5.0

Customer service was superb! Everything was above and beyond for my experience. From answering the phone to waving goodbye. Top notch.

Gianpaul Dalotto 
Rating:
5.0

Customer did not leave a comment.

Lee Pace 
Rating:
5.0

Joyce was very helpful and is highly recommended to rent trucks/trailers from. I will definitely be a long time customer

wendy hillis 
Rating:
4.0

Equipment wasn’t ready for us and had to drive to a different location to pick up pads and utility dolly. Gal was short I asked her to call the other uhaul location to deliver the missing items to our house and all she did was call and ask if they had the items.

Steven Fritch 
Rating:
1.0

Not open on the weekends. Did a check in on the app. The back of the truck hadn't been swept on the inside and fuel was off from what was posted. The app needs work because it wouldn't let me post any pictures when it requested the pictures to document discrepancy. I ordered a dolly for the move but wasn't in the truck. The customer service lady I talked to over the phone at corporate (1800-go-uhaul) was great though. She made notes indicating the issue and scheduled a refund for the dolly. Simple job couldn't be completed by the people at this location.

Patrick Scanlan 
Rating:
5.0

Customer did not leave a comment.

James Huett 
Rating:
5.0

Joyce, at the location I picked up my U-Haul carrier she was awesome, wonderful personality, very helpful, and overall could have not ask for a better person, she is an angel and I thank her for all the help and service she gave me, thank you, Eva Lancaster

Eva Lancaster 
Rating:
5.0

Great customer service and friendly staff. Joyce went the extra mile to acommodate my needs. Prices are good and proximity to post is great, right outside the gate. Thanks. Tex

Privacy Request  |  First Impressions 
Rating:
3.0

I did not rent from this facility.

Privacy Request  |  First Impressions 
Rating:
3.0

Nice and friendly staff. I did not rent from this facility.

Privacy Request  |  First Impressions 
Rating:
5.0

Wonderful customer service. Clean units.

Privacy Request  |  First Impressions 
Rating:
1.0

We did not use this facility as it was in very poor shape. There was no security such as a fence for protection of our belongings and ourselves. Thank you, Monica Munzie

Privacy Request  |  First Impressions 
Rating:
3.0

Good service

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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