Customer Reviews for Conneaut Lake Truck Rental
(U-Haul Neighborhood Dealer)

148 comentarios

385 Water St   Conneaut Lake, PA 16316

(814) 382-0163

Horario de oficina

  • Mon-Fri: 10 am–4 pm
  • Sáb.: 10 a. m. - 2 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(814) 382-0163

385 Water St
Conneaut Lake, PA 16316

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 10 am–4 pm
  • Sáb.: 10 a. m. - 2 p. m.
  • Sun: Closed

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very helpful representative. Like family.

JEROME C 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark H 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD D 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G 
Clasificación:
1.0

Upon arrival we came to a location that was extremely hard to find. Had to stop at businesses near by to find out where to drop off our 26' UhAul truck. When we finally found it, the lady in the office was extremely confused and not expecting the rental unit at all. She had to contact the owner on the telephone. She then requested that we got back into the rental truck and parked it for them so it was parked where THEY wanted it. She did not look it over and or check the gas level at that time. She did not have me sign anything. Just gave her the keys. When I was contacted by the owner at a later date in regards to the fuel level, I explained the pickup/ drop off concerns. She did not care and said I would need to take it up with UhAul or the pick up location. Very disappointed and unprofessional. We could have easily gotten $5 of gas in it and then would not have been charged an additional $60.

kirsty L 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA M 
Clasificación:
5.0

Friendly professional staff

Frederick C 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin J 
Clasificación:
3.0

disappointed uhaul charged $25 00 for gas when we drop off with the same amount of gas when we picked up the vehicle

Jennifer m 
Clasificación:
5.0

El cliente no dejó un comentario.

James A 
Clasificación:
5.0

I would rent from this location again.

JUSTIN M 
Clasificación:
5.0

Nothing with the location of the people working at this location. They went out of their way to help me even with it being a holiday weekend.

Chuck D 
Clasificación:
2.0

Were not open during posted hours. Had to come back to turn truck in. When showing up second time, they did not inspect truck and fuel level, stating they would get to it later in the day. I should have insisted as there was a dispute on fuel level at turn in versus pickup and I ended up being charged when I should not have. Lesson learned for me.

Scott D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy K 
Clasificación:
5.0

She needs more equipments (trucks and trailer). That a great location right on the main highway from Conneaut Lake, Pa. to Meadville, Pa.

Francis J 
Clasificación:
5.0

Everything was very good. The manager was great and very friendly.

Francis J 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C 
Clasificación:
4.0

Nobody was there - only complaint is they charged me for 2 extra days and it was only 1.

Richard W 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R 
Clasificación:
4.0

All good, thanks

Herm H 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley R 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew W 
Clasificación:
5.0

Original trailer wheels worn and had split tread. Lucky for us we caught in time or for sure would have an accident. we did get a replacement trailer in good condition

JOE P 
Clasificación:
4.0

Should look inside the vehicle because a 7 year found a empty pen inside truck.

DON S 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley M 
Clasificación:
5.0

El cliente no dejó un comentario.

John M 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler K 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W 
Clasificación:
5.0

They were extremely helpful at this location. Easy to get a hold of and helped us get the equipment hooked up! Wonderful people!!

Ruth C 
Clasificación:
3.0

It was 40 miles from my requested location. Very disruptive to my tight schedual and very limited hours of operation.

Herman K 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd P 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele N 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE D 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA D 
Clasificación:
5.0

Well you can actually let me pick it up wherever I ordered it from. Changed the location requested on me three times from the day I ordered it. Had to go an additional 20 miles out of my way to eventually get it, or not get it at all

Jayni B 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD H 
Clasificación:
5.0

El cliente no dejó un comentario.

James F 
Clasificación:
1.0

Make sure representatives explain things better . Have people answer phones after hours . Left hanging not a pleasant exsperiance at all had to leave several items behind because we were misinformed of everything we are not happy one day moving ended up being a 3 day nightmare thanks to u haul we will not be using the service again

Domique D 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica P 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug L 
Clasificación:
5.0

The women was very nice and friendly at my drop off location

RONALD A 
Clasificación:
5.0

Although this is a small location and staffed by a single person, she was super helpful and efficient. Being able to do on-line check in before I arrived streamlined the process.

Alyssa F 
Clasificación:
5.0

D,J was a far more greater experience than just renting a truck, after we returned our U-hual we enjoyed the thrift shop that was available for customers to browse, the customer service was excellent and the thrift shop was a walk down memory lane !!!

Christian P 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE S 
Clasificación:
3.0

El cliente no dejó un comentario.

VERONICA J 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A 
Clasificación:
1.0

They didn't return my truck and i had to call 800-gouhaul to have someone go out and get it returned.

KELLY R 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY N 
Clasificación:
5.0

Paula Dillinger was wonderful to work with on my rental. Gracias.

ALLISON C 
Clasificación:
5.0

El cliente no dejó un comentario.

craig h 
Clasificación:
5.0

only 2 things we would say is we were told our trailer could be picked up there. Day before pick up we got a call that they didn't have one and we were going to have to drive a half hour out of our way to get one. I complained and they got trailer to our pick up place. So I would say let customers know where exactly they will be getting trailer. Also let them know what the wiring hookup is for lights. We were not told and husband had to go home to get correct one needed.

John W 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula D 
Clasificación:
5.0

2nd rental in as many weeks and Paula was once again wonderful.

Dan B 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDEAN L 
Clasificación:
5.0

Great service and had all the answers to our questions

Kenneth W 
Clasificación:
5.0

Paula does an exceptional job in assuring your needs are met and the condition of the rental is clean and safe!

Dan B 
Clasificación:
5.0

Excellent service. Very personable personnel

Charles S 
Clasificación:
5.0

El cliente no dejó un comentario.

JESS B 
Clasificación:
5.0

El cliente no dejó un comentario.

harold s 
Clasificación:
3.0

Returned this in an open lot on the 27th of May. Lady at Dillinger's stated that she would go back to office and would email me my receipt. A few days later, I did get an email, but it was I returned the trailer at 9:00am on May 29 -- again, I returned this around 2:00p.m. the same day that I rented it.

Terrence H 
Clasificación:
5.0

n/a Paula went above and beyond to make my experience easy. She also worked with PURPOSE so I could keep my busy schedule. I will most definitely recommend her to others!

MICHAEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

John F 
Clasificación:
5.0

Thank you Mrs Dillinger for working with me during this horrible time. I will be back to use you again if needed.

Tabetha R 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y 
Clasificación:
3.0

Make sure that all the employees that contact you send you to the correct pickup facility and not two different people contact you and send you to two different pickup locations.

Mark B 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D 
Clasificación:
5.0

El cliente no dejó un comentario.

James S 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald m 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat M 
Clasificación:
4.0

El cliente no dejó un comentario.

jodi a 
Clasificación:
1.0

I was scheduled to pick my uhaul up at 10am and didn't get in the truck to leave until 2hrs later.. That's the first ridiculous part. Second the lady at the place messed up something and my card kept declining so I had to walk to an atm to pay in cash and that cost me an additional 100 dollars down that I won't see back for a couple of weeks if ever. The lady running the place didn't care in the least and could have offered something as simple as some money off but I got nothing.. Except rained on while moving cause she put me 2 hours behind.. Most awful experience ever and I will make sure everyone moving knows not to go through Dillengers in Conneaut lake

MICHAEL W 
Clasificación:
3.0

The truck air conditioning did not work The truck brakes squealed bad The gas tank has a hole in the top splashing gas out. Did not notice this until I was backing up in the driveway.

Barry S 
Clasificación:
5.0

They were extremely polite and helpful.

Michael M 
Clasificación:
3.0

Paula at Dillinger's was so helpful! We were running a day late leaving FL and someone else had our trailer reserved before we would be back. Paula contacted that customer and worked everything out!

DAVE J 
Clasificación:
5.0

El cliente no dejó un comentario.

larry t 
Clasificación:
5.0

The customer service was fantastic! Paula was very nice and explained everything very well. I highly recommend her location in Conneaut Lake for renting a U-Haul! Thank you!

ROSE B 
Clasificación:
4.0

I dont know. I have no complaints. Maybe give this location more truck size options readily available. Gracias

Joseph T 
Clasificación:
5.0

Great customer service. Paula was so helpful and courteous. Really appreciated her coming in an hour before opening to accommodate our move that had to be completed during a certain timeframe.

Ronald C 
Clasificación:
5.0

Paula Dillinger was an excellent, very professional manager and went beyond the call of duty to secure exactly the equipment we had ordered and have it here right on time. Give this gal a raise!

Sandra G 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray H 
Clasificación:
5.0

Excellent service! You can't improve a thing!

Daniel E 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys W 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawnda D 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd W 
Clasificación:
2.0

El cliente no dejó un comentario.

James L 
Clasificación:
5.0

El cliente no dejó un comentario.

shelley d 
Clasificación:
5.0

El cliente no dejó un comentario.

dereen n 
Clasificación:
5.0

Paula was EXCEPTIONAL. Couldn't have been more helpful or friendly. Did EVERYTHING POSSIBLE to be sure I was happy and comfortable with service and overall transaction.. I am a VERY HAPPY customer!

Linda C 
Clasificación:
5.0

The lady went out of her way to assist me as I am handicapped. I will recommend this service to anyone and everyone

Ray K 
Clasificación:
5.0

Everything went fine

Paula D 
Clasificación:
5.0

Everything went well and the entire process worked out great. Paula was extremely friendly and helpful. I will recommend anyone who needs to contact her.

Kevin W 
No se han enviado comentarios para esta ubicación.

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