Normal drop off. No one there. Drop box.Mason N.
Customer Reviews for Complex Motors
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.gayla B.
Vic was super friendly and professional. He had me on the road and moving in no time.Gaston L.
Vic was amazing and Helped me every step of the way.Michelle C.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Kevin S.
Cleans, helpfull, polite, and fast service. I will use this location again.joy C.
Vick is great and super helpfulChelsey M.
El cliente no dejó un comentario.Pennie C.
Vic was amazing. He went above and beyond to assist us!Maggie L.
El cliente no dejó un comentario.Ashley B.
El cliente no dejó un comentario.Stephanie R.
The young man who helped me was experienced and swift. Super easy to get my trailer and be on my way!David F.
Terrible customer service, boss needs to open an employee investigation. I don't know how that one guy even works there. They must not even do background checks at all. Crook, all the way. Placed fraudulent charges on my debit card for fuel when I already told him that I took a pic of the instrument panel before pulling out. I only traveled a total of 19 miles and he added a fuel charge of 6 gallons. I had already brought the fuel level up past the original amount before returning the truck in. Watch you back folks, wallets, checking accounts, and personal info.Ronnie M.
El cliente no dejó un comentario.JEUDY K.
El cliente no dejó un comentario.JEUDY K.
Make sure reserved equipment is available. This caused me considerable stress to come up with alternatives for loading and unloading. I had a very tight schedule and uhaul issues only aggravated my anxieties.Ronnie O.
El cliente no dejó un comentario.JUAN E.
El cliente no dejó un comentario.Karla A.
We had requested a dealer 5 min from the house. We ended up having to go to one 45 min away and they did not have the furniture pads we had ordered so I had to call around and find a dealer that had some and then go pick them up in a different location than the trailer. Used a lot of time to get what we needed that we did not have. The trailer was also in bad need of being swept out.Sarah N.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Billy R.
Nothing at all the gentleman was very knowledgeable and customer service I give him a 10Leonicio T.
I rented a vehicle trailer and it did not have running lights, only blinkers and brake lights. I found this out after it was already dark and on the highway.Doug H.
El cliente no dejó un comentario.DEREK H.
Everything was great!!Brian M.
This location was not the location the reservation was made for, and U-Haul did not notify me that the pick-up location had changed. I waited on hold for over an hour trying to determine why the truck I had rented was not at the location I requested, and I never did get through. Someone at the original location was finally able to determine where the truck I rented was. I lost a lot of valuable time just trying to pick-up the rental truck.Michael F.
El cliente no dejó un comentario.Todd T.
I believe I was a bit overcharged, I replaced the gas I used but was still charged $25 additionally for gas. An email was sent to UHaul asking for an explanation but I was never contacted and was charged anyway. All was done online, so given that there was not a human involved, all went as you would expect.Cheryl A.
They were terrific.Ruth S.
Everything was greatDavid L.
El cliente no dejó un comentario.James N.
Real hole in the wallBrain D.
El cliente no dejó un comentario.Mark H.
did not rate location cleanliness because we were met outside. never went into the building.RAYMOND S.
The drop off location was being renovated and there was no one there to help!DAVID S.
Vic was amazing he made sure it was taking care of . he. Even offered to help move it just was a stressful day and a flat tire didn't helpChristopher F.
El cliente no dejó un comentario.Jeffery P.
El cliente no dejó un comentario.JAMES A.
The inside truck was dirty. The guy was in a hurry so we did not inspect the truck. Had no change to view the contract. The contract sayd 6 days included but than got charged for an extra day. Long waiting time to get to a representative on the phone.SILVIA K.
Did after hours drop off. Did not see much of the facility.DAMIAN A.
El cliente no dejó un comentario.ALBERT Z.
El cliente no dejó un comentario.Selene T.
Don't change anything. Excellent customer service. The gentleman that helped us was very helpful, patient, kind and informative. I would definitely recommend this location.Enrique C.
El cliente no dejó un comentario.KATHERINE E K.
EVERYTHING! Uhaul has gone down so far in service that I will never use again. Truck had huge crack in windshield. Never againMary K.
Drop box was kinda hard to findChris C.
It looked like a dump; but the staff person was awesome!DAVID S.
Vic, at the Bastrop, Tx location asked me where I wanted to return the truck. I told him I was not familiar with the area I was moving to and that I didn't know. He suggested Mr Right's in Ralls, Tx but told me that he could leave the return location OPEN! On his information I chose to return the truck to Plainview, Tx as I had to sign a lease on storage there. When we went to Lee's Automotive in Plainview, Lee informed us that it would cost us $419. more to leave the truck and car trailer there. He said that the contract said it had to be returned to Ralls, Tx. We were misinformed at Bastrop, Tx. We returned the truck under the allotted mileage and with more than enough gas. We had to then travel about 50 miles further. This is not our fault, but the fault of the UHaul employee in Bastrop, Tx. I don't appreciate being charged either mileage overage or fuel shortage and I want a refund! I will be moving again in a few months and I'll go to another company for truck,& trailer rental if this isn't rectified and I receive a refund for $50.19 for these specifics. In addition, I had purchased seven gray furniture pads and returned seven, all used, and I returned five padded, blue blankets, unused.. I understood I was supposed to receive a credit for them and I have not. By my estimation, I believe you owe me close to $160.00 total. I will gladly leave a public review stating all this information if you don't satisfy the debt!Gary C.
El cliente no dejó un comentario.BRIAN W.
Really nice guy. Would recommend.Gabriel L.
El cliente no dejó un comentario.Selina W.
El cliente no dejó un comentario.andres M.
The location and Victor were great. Truck was great. The app for picking up and dropping off was not, at least on my iPhone. The mobile app did not work on Safari, which is the default iPhone browser. If you use the mobile app, copy and paste the links they send you into Chrome (what I eventually used)--that's the only way I could make the app work.Larry H.
El cliente no dejó un comentario.NICHOLE LYNN M.
El cliente no dejó un comentario.Tommy A.
El cliente no dejó un comentario.Linda F.