Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

350 reviews

1703 Green Ln   Shelbyville, TN 37160

(931) 680-6358

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 680-6358

1703 Green Ln
Shelbyville, TN 37160

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, efficient, and professional service! Refreshing to deal with customer agents that really care about doing their best job!

Roger Isbell 
Rating:
5.0

Customer did not leave a comment.

Tony Troutt 
Rating:
5.0

Customer did not leave a comment.

Leslie Solomon 
Rating:
1.0

We had difficulty with getting the key out of the ignition and also was a little tough shifting. The representative stated the vehicle had just been serviced I requested to see if there was a different truck. This truck was obviously not just service or poorly serviced and our lives were put in jeopardy. This truck should never have been rented. It would have been fine as long as we never had to leave drive. We found this out after our truck was 1/2 loaded fortunately then besides roadside and arranging a new truck a number of disconnects and incorrect email sent leaving out the period before com a broken website link … does not exist a representative telling me she couldn’t do anything about and when I asked to speak with someone that did handle it she told me she could not. Finally after day I understand you can not help 5 times she finally connected me with a representative.

Denise Langan 
Rating:
5.0

Double check that have DL for all drivers. I submitted an additional driver on-line (before getting the truck). Was told that the additional driver would be sent a text to submit a picture of DL. He never got any request.

Donnie Rader 
Rating:
5.0

Customer did not leave a comment.

Evangeline Delk 
Rating:
5.0

The mobile check in is useless.

Tiara Walters 
Rating:
5.0

Customer did not leave a comment.

Esmerelda Ledesma 
Rating:
4.0

The only issue I had was with the UHAUL app. The app continued to reload. Fortunately, there was a guy on site who was able to access my account, but the amount I ended up paying before the additional mileage expense... was different from what it was when I reserved the truck.

Charles Sims 
Rating:
5.0

Nick was very helpful and really seemed to care about our needs. I would recommend them to everyone.

Steven Steele 
Rating:
5.0

Customer did not leave a comment.

Nancy Butler 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Leversen 
Rating:
3.0

Truck was piece of junk. No inside light. Seal around door bad, making wind noise for 12 hours. Low beams not shining correctly. No high beams. Truck shook terribly from tire alignment or balance. Rough ride possibility worn out shocks. Worst rental I’ve ever had. Also I was guaranteed to pick up another location but uhaul changed and I had to drive an additional 10 miles to pickup.

Brooks Faulkner 
Rating:
3.0

the pick up app is very challenging. Had to fill it out twice. I had rented about a year ago and it should have all your information to make changing. took 25 mins.

Thom Meek 
Rating:
5.0

Customer did not leave a comment.

Megan Peterson 
Rating:
5.0

Customer did not leave a comment.

Beverly Lewis 
Rating:
5.0

The uhaul had a huge dent in the side where frame was bent and truck pulled to the right and the box drove crooked on the road the truck should of not been rented and totaled due to the damage from what ever wreck it was in.

Jeromy Matthews 
Rating:
5.0

The U-Haul was in perfect shape condition clean and I do appreciate that cuz it was a last minute situation that I needed the truck and it worked out great thank you

Lisa Pugh 
Rating:
3.0

Customer did not leave a comment.

Jessica Jordan 
Rating:
5.0

Customer did not leave a comment.

SHERYL GOOCH 
Rating:
5.0

Customer did not leave a comment.

Angel Luecke 
Rating:
5.0

Nothing customer service was awesome 🙂❤️

Justin Stanley 
Rating:
5.0

Customer did not leave a comment.

Eric Wilson 
Rating:
4.0

Customer did not leave a comment.

Kathleen Carey 
Rating:
5.0

Customer did not leave a comment.

Kristin Cuevas 
Rating:
5.0

Nothing

Wayne Campbell 
Rating:
5.0

Nothing

DENEISE BRIDGES 
Rating:
4.0

The truck had a lot of damage to the box. I documented it via the on line registration. I also made my own video. Still a concern because doing it online there was no agent to verify that the damage was there when I picked the truck up. Truck brakes squeaked.

Johnie Houston 
Rating:
5.0

the gentleman at the desk were extremely helpful. it all went by very quickly, they are very kind and efficient thank y’all soooo much :)

Jasmine Martin 
Rating:
4.0

When I arrived, the equipment was not available.

Erik Koglin 
Rating:
5.0

Customer did not leave a comment.

Daffney Eddins 
Rating:
5.0

Customer did not leave a comment.

Virginia Dennis 
Rating:
5.0

Customer did not leave a comment.

Jeff Hogan 
Rating:
5.0

Nick and Mike are very nice and helpful. I would definitely recommend them to a friend.

Penny Horne 
Rating:
5.0

Nothing g was a good experience

Shannon Watson 
Rating:
5.0

Customer did not leave a comment.

Myra Bonner 
Rating:
5.0

We have 2 storage units with this locations and have rented U-Hauls from them before. they are always friendly and very helpful. Would definitely recommend this location.

Steve Emmert 
Rating:
5.0

Customer did not leave a comment.

Andrew Young 
Rating:
5.0

Customer did not leave a comment.

Melissa Morgan 
Rating:
5.0

Customer did not leave a comment.

Jeff Hogan 
Rating:
4.0

Only issue I had was online price was 69cents a mile. But when I went and rented truck it was 79cents a mile.

JOSEPH PEACOCK 
Rating:
4.0

Customer did not leave a comment.

MONTY YOUNG 
Rating:
5.0

Customer did not leave a comment.

Robert Dykes 
Rating:
5.0

I have had the need to rent trucks & trailers numerous times over the last few months, and U-Haul has made each of these reservations simple to reserve on-line. Pick up and return, all via the mobile application, is simple and thorough.

EDWARD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

David Foster 
Rating:
5.0

Customer did not leave a comment.

Delbra Stewart 
Rating:
4.0

The only issue that I had was over a week long plan to move personal property from Panama City, FL., To Shelbyville, TN., Was with every call I made to ensure the size truck I needed would be available. I received a different price from the same pick up location. And also a complete different price and or availability from U-Haul on line. If I would of went by on line info I would of not had a truck. A more accurate price line and availability of equipment between dealer on line contact would be much more proficient in my opinion. All else was excellent service.

Eric Bransford 
Rating:
3.0

Customer did not leave a comment.

Karoline Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Marsha Finch 
Rating:
5.0

Customer did not leave a comment.

Lara Phillips 
Rating:
3.0

It was raining out and I asked how to turn off the tow feature since U-Haul recommends that it be off when roads are wet. The older gentleman didn't know how and the young kid said "U-Haul recommends it be ON in rain". Please educate this location about their equipment. Also, I'm a non-smoker. When the old guy with long hair walked out to the truck to help me find the tow feature, he lit up a cigarette and smoke blew 8n my face the whole time. Needless to say, I found the tow switch on my own.

Nancy Starks 
Rating:
4.0

The only thing I didn't like was dropping the truck off without anybody being there. I know how I left it but the way things are now days it seems like somebody could easily siphon the gas out of the truck.

Bryan Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Stone 
Rating:
5.0

Customer did not leave a comment.

Brent Cooper 
Rating:
5.0

Customer did not leave a comment.

Richard Blaylock 
Rating:
5.0

Customer did not leave a comment.

Elena Brizuela 
Rating:
3.0

Customer did not leave a comment.

Mercedes Taylor 
Rating:
5.0

Customer did not leave a comment.

Isreal Romero 
Rating:
5.0

Customer did not leave a comment.

Jason Neel 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FARRIS 
Rating:
5.0

Customer did not leave a comment.

Igor Chunaev 
Rating:
5.0

Customer did not leave a comment.

DAVID fiedler 
Rating:
5.0

Customer did not leave a comment.

Jessica Wilson 
Rating:
5.0

Check engine light did come on while driving. Truck still performed great.

Brooks Faulkner 
Rating:
5.0

Very friendly and polite staff , takes care of your every need ,and greets guests as they walk in the door . Will use again for sure .

Steve Emmert 
Rating:
4.0

Customer did not leave a comment.

Kirk Sumpter 
Rating:
5.0

Customer did not leave a comment.

Arthur Melton 
Rating:
5.0

Customer did not leave a comment.

Tameka Williams 
Rating:
5.0

Michael and other personnel are smart, well trained, kind and helpful!

IRBY SIMPKINS 
Rating:
5.0

Customer did not leave a comment.

Mary Keane 
Rating:
5.0

Customer did not leave a comment.

Nannette Beach 
Rating:
5.0

Mike Pollard did an excellent job, going beyond.

Bryan Nerren 
Rating:
5.0

Customer did not leave a comment.

Pamela Conner 
Rating:
5.0

Customer did not leave a comment.

Larry Bice 
Rating:
5.0

Truck was clean but bad outside condition. Drove as if pulling to the left.

James Cleveland 
Rating:
5.0

Easy to get to and back. Great people to work with. Easy schedule.

Kristy Inglish 
Rating:
5.0

Customer did not leave a comment.

Brenda De Leon 
Rating:
4.0

Give the staff a little authority to adjust charges when needed

Sonja Longmeyer 
Rating:
3.0

Customer did not leave a comment.

andrew hammerstone 
Rating:
5.0

Customer did not leave a comment.

Carlos Robles 
Rating:
5.0

Customer did not leave a comment.

Donald Cozart 
Rating:
5.0

Customer did not leave a comment.

amanda davis 
Rating:
5.0

Customer did not leave a comment.

Jason Sallee 
Rating:
5.0

Customer did not leave a comment.

Sharon Tyree 
Rating:
4.0

Customer did not leave a comment.

Christopher Tucker 
Rating:
5.0

Mike was so helpful! He was able to get struck for me on short notice. I highly recommend this location for your UHAUL needs!!

Freda Noble 
Rating:
5.0

This location was great and very accommodating. The staff was extremely friendly and helpful as well.

Sarah Calk 
Rating:
4.0

None of note

Roni Aborn 
Rating:
5.0

Customer did not leave a comment.

DAVID TRANSKI 
Rating:
5.0

I regret that I did not get the name of the gentleman behind the counter, but he was very helpful and assisted me in connecting the trailer to my vehicle and ensured everything worked well. He was most excellent.

JEREMIAH LYNN 
Rating:
5.0

I only needed the car hauler for a few hours you should have a shorter rental time rate. You’re getting payment for 24 hours and I returned it within 3 hours so you could rent it again before my rental time expires.

Brenda Daniel 
Rating:
5.0

Customer did not leave a comment.

Rocky Johnson 
Rating:
4.0

The location did not have all of my rental reservation. Had to call around to get the utility dolly and furniture pads from another location. However, the owner did assist me in finding those items.

Ricky Parks 
Rating:
5.0

Good people

Jeffery Bullock 
Rating:
5.0

Customer did not leave a comment.

Michael Ware 
Rating:
5.0

Customer did not leave a comment.

Thomas Milliken 
Rating:
5.0

Excellent customer service

frank bless 
Rating:
5.0

Customer did not leave a comment.

Lacey Ekberg 
Rating:
5.0

Customer did not leave a comment.

Haley Hollis 
Rating:
5.0

N/A

Christina Lipscomb 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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