Comentarios del cliente para Compass Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Compass Self Storage

Grado total:

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Amanda G. en

Grado:

El cliente no dejó un comentario.

Tom D. en

Grado:

El cliente no dejó un comentario.

Kyle M. en

Grado:

El cliente no dejó un comentario.

Adam R. en

Grado:

The location and the truck were fine. The experience getting the truck was a nightmare. Because I was picking up and dropping off after hours, I was told I would need to use the UHaul App. I made the reservation on the phone, which was fine. However, the experience using the app to pick up and drop off the truck was terrible. The app showed incorrect information about the rental (wrong pick up location and incorrect charges). The funds held on my card were double what the rental called for. When I dropped off the truck, the charges shown in the app were triple what I was told when I made the reservation. Everything else was fine though. It seems that Uhaul has some serious problems with their system talking with the app. If those problems were addressed, then it would be a much better experience.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

patricia B. en

Grado:

El cliente no dejó un comentario.

Stephanie E. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

My scheduled time to pick up a U-Haul was 5:45 PM. I canceled that and made it for the next day at 12. When I went to pick up the U-Haul I had to wait a half hr before being wasted on. Then the u-haul it wasn’t there at Monmouth St. I was sent to cold Springs to pick up a truck there . when I arrived no one was there and I waited again for 20 minutes. But the lady that finally did get there took care of us real well very kind. Hope I never have to use U-Haul again.

CLINTON I. en

Grado:

El cliente no dejó un comentario.

Kevin D. en

Grado:

El cliente no dejó un comentario.

Larry L. en

Grado:

El cliente no dejó un comentario.

joseph D. en

Grado:

top notch clean friendly helpful

dustin D. en

Grado:

Inside of the truck was a little sticky, looked like someone spilt soda or something in it, as well as animal hair, also the mobile pickup took way to long, I waited around 15 minutes for the agent to verify an alternate phone number because my dad that was with me had forgot his cell phone at home. Drop off was fine but pickup was very inconvenient

Kristin S. en

Grado:

Easy and good se

Caleb T. en

Grado:

Picking up the vehicle with the app took far too long. We had to wait 20 minutes for someone at UHaul to verify our information.

Dean J. en

Grado:

The location was fine. It the overall U-hall. When scheduling do not schedule truck back to back. We were guaranteed a truck at 3:00PM and the truck was not returned until 3:10 and then it had to be cleaned. We did not get truck until almost 3:30. Also website not easy to file a grievence.

Michael P. en

Grado:

The clerk was very courteous and helpful the u haul computer system was having problems the clerk had to submit my information twice so I had to wait a long time on that.The equipment was sub par,loose steering & basically wore out

rebeka F. en

Grado:

El cliente no dejó un comentario.

james M. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

The truck was great. However, the code we were given to the storage room we had rented did not work and we were not able to return the truck or store our items until then next day, when the office opened. The manager was very helpful and made accommodations for having caused the problems with then entry code. We should have checked out the code before we left with the truck.

Michael P. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

It was an imposition for the rep who checked me in

Lyndsey M. en

Grado:

The man that checked me in was rude and harassed me from the moment I walked in the door. He had a comment and issue with everything. I will be picking up from another location in the future if I decide to use U-Haul again.

Ryan R. en

Grado:

El cliente no dejó un comentario.

Sharon H. en

Grado:

El cliente no dejó un comentario.

George L. en

Grado:

The location was not the problem the ratchets for the straps where froze up I had to spray with wd40 had a 25 dollar gift certificate I wasnt allowed to use

NATHANIAL H. en

Grado:

I had to drive to 3 different locations and was told I could get my cash deposit back. Since I couldn’t afford to fill the tank again after driving all over I was charged 60+ dollars just for gas That’s disgusting and just because of that I won’t use u haul again. The rest of my deposit wasn’t even able to be given back to me in cash, like I was told it would be by MULTIPLE different people. I will definitely let all the people who say they are going to use a u haul to be careful cause you will get screwed. It’s really not necessary at all. Maybe look into different moving companies.

Phil C. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

Very happy with the proccess.

John T. en

Grado:

El cliente no dejó un comentario.

Derek S. en

Grado:

El cliente no dejó un comentario.

Leonard F. en

Grado:

Quick and easy, friendly service.

Marianne W. en

Grado:

My original reservation was for a location that doesn't exist. Wheels and deals 5600 Alexandria. No-one seem to know why or what was going on. This wasted over an hour and very frustrating. I recipted my change in registration 2 hours after I picked up my truck. Your inline service needs updated and monitor better

Jerome anthony M. en

Grado:

El cliente no dejó un comentario.

Larry T. en

Grado:

El cliente no dejó un comentario.

Ray P. en

Grado:

I had a terrible experience all around. My pickup location was changed and I was not notified. So on the day of I wasted my time and gas driving all over to get to my pickup location after going round and round with customer service. When I finally got to the pickup location it was a complete sheet of ice and not conducive to towing. The trailer itself was wet on the inside and so was covered with ice inside. I had to slip and slide to load my furniture inside and it was soaking wet when unloaded thanks to the ice inside. This was a terrible experience all around I will not be in a rush to use this service again.

David S. en

Grado:

No complaints! Weather was challenging, Mark was helpful on a rain soaked day!

Matthew P. en

Grado:

The mobile drop off check in said that there was an orange box labeled U-haul for the keys. After searching the perimeter multiple times, there was not one to be found. I had to call the toll free u-haul number and they were not able to inform me of where the box was located and said that I would have to take the truck to an alternate uhaul location. I then saw that there was a slot on the building door where keys can be slid in. It was poorly labeled with small print and was not orange like the u-haul brand. It was a very frustrating experience.

Gerald L. en

Grado:

El cliente no dejó un comentario.

Andy R. en

Grado:

Understanding when dropping off late due to an inability to access storage unit with uhaul bc of size

charles G. en

Grado:

Helpful and informative. Truck was ready when I arrived to pick it up. Thanks

LJ F. en

Grado:

El cliente no dejó un comentario.

Bradley T. en

Grado:

El cliente no dejó un comentario.

Charles O. en

Grado:

The truck stalled out on me doin 55 mph on aa high way 3 times an brakes dont work when the truck is not on it didn want to shift gears an got charged full price for it when that could of killed me an my fiance im not using these trucks again an ill be sure to let all my friends an family no i feel like i got ripped off an it cost me way to much in gas from not shifting right

Sandra B. en

Grado:

May the move perfect.

Anne S. en

Grado:

El cliente no dejó un comentario.

Angel H. en

Grado:

El cliente no dejó un comentario.

Sam H. en

Grado:

Great experience! I would recommend this location. They worked with us to complete a last minute office move out by providing the only truck left in our area not rented for the Labor Day weekend. Our agent was courteous and informative at 9a.m. On a Saturday morning!

Mark W. en

Grado:

All were helpful, informative, and a pleasure to work with. Treated me great. Excellent! A++.

SEAN C. en

Grado:

El cliente no dejó un comentario.

Bradley B. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

after renting a truck and dolly, I was charged $7 for use of the dolly that came with the truck, after I was told the seal was broke from the renter before me.

Shadi M. en

Grado:

El cliente no dejó un comentario.

Melinda A. en

Grado:

El cliente no dejó un comentario.

angie V. en

Grado:

the two men were completely annoyed that I was dropping off the trailer.I was told I could drop it off anywhere. They continued to talk down to me the entire time i was there.Even became angry when there was a dolly in the trailer that was not on rental agreement,i obviously didn't put it there A terrible experience

Leroy H. en

Grado:

Not much room to maneuver the trailer around.

Randall S. en

Grado:

El cliente no dejó un comentario.

Brandy B. en

Grado:

El cliente no dejó un comentario.

THOMAS A. en

Grado:

quit screwing up reservations.

jane B. en

Grado:

El cliente no dejó un comentario.

Guy C. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

TERRIBLE! So we set up a 24/7 self-pickup online. It was before their store hours because we wanted to start moving early. Someone in their office screwed up the order so we had to wait until the office secretary came. She was friendly about helping us, but then basically try to blame us for choosing a self-service and that we shouldn’t do it. Blame the customer for trying to be efficient? Really? Don’t use these people! Thank God we weren’t in a rush. I can’t imagine families who want to get going early and be screwed over by these people.

Nick B. en

Grado:

Keep the rental location the same as when I booked it. I was notified 2 days before the rental date that the location had changed to a store that was much farther away. There were 3 other locations that were closer and 2 0f the 3 had the same equipment.

Ray H. en

Grado:

El cliente no dejó un comentario.

Linda V. en

Grado:

NOT A THING AS FAR AS I'M CONCERNED EVERYTHING WAS PERFECT FOR ME THANK YOU FOR YOUR SERVICES

Karen T. en

Grado:

our only complaint was that we wanted to pick up truck in Florence by us , and day before pick up they told us truck was at another location not close to us. The person was nice there and truck was clean and ready to go.

William W. en

Grado:

Online check in and check out is a breeze. A few pictures and easy instructions make picking up equipment extremely convenient.

Michael G. en

Grado:

Excellent service, thank you BJ!

Andrew F. en

Grado:

Nothing, staff and service is top notch.

Rick P. en

Grado:

Nothing friendly and helpful staff

Dave R. en

Grado:

Great Staff ! Good people !

JACOB H. en

Grado:

Process was very easy thanks to this location

Dave R. en

Grado:

Super professional folks to do business with.

AJ R. en

Grado:

The contact didn’t have anything available of what I needed when I called so he checked the system for the nearest availability - Even though he was in the best location for me. After booking, he called back when trucks that were out for maintenance returned and he could then provide me a truck. It was convenient and much more than I expected. Excellent customer service!

Charles W. en

Grado:

El cliente no dejó un comentario.

Jeremiah H. en

Grado:

The guy working didn't check my truck in until the next day it was ok though I guess

DAN S. en

Grado:

El cliente no dejó un comentario.

Pamela S. en

Grado:

El cliente no dejó un comentario.

Jeremy K. en

Grado:

I was told in South Carolina that I had until closing to return the truck and that since I had purchased the insurance that they would not give me a hard time if I were a few minutes late. That was not the case when I arrived at this location. After having so many issues with the trucks maintenance, I was ready for it to be over. I will not recommend Uhaul to any of my friends or family.

Dan S. en

Grado:

El cliente no dejó un comentario.

LASHAWNNA P. en

Grado:

I received a call Friday asking when will I have the truck back because it was reserved by another party Saturday. I explained to him that I had fallen unloading the truck and that set me back but I would have it back Friday night for the Sat reservation. Mind you I have fibromyalgia and osteoarthritis so this move was very challenging for me. Sat a lady called I ask her if the $40 fee could be waved do to the circumstances & was told no because I caused them to loose a reservation. It's better to just say no I don't care about your situation then to lie & say I caused a reservation to be missed. I will definitely be using Penske for my future rentals. This has been the worst experience morning. Thanks to uhaul. It has been horrible from the beginning to the end. With the exception of the 10th Street owner Robert. Who I will say once again had very good customer service skills and was very understanding and honest.

diana T. en

Grado:

Representative was very knowledgeable and helpful. Knew the answers to all of our questions. You have an excellent employee.

James H. en

Grado:

El cliente no dejó un comentario.

Keith A. en

Grado:

Saw nothing to change

Ruby L. en

Grado:

El cliente no dejó un comentario.

mark H. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Very friendly and informative. Plan on using them in the future...great team.........Wm. B. Belden

Patrick D. en

Grado:

The final cost was I N S A N E 90 cents a mile? Fees for this, fees for that. I've rented Uhauls before and never remember a 17 foot truck and dolly costing over 100$ to rent for 4-5 hours. Great facility, really nice guy running the place, but gee whiz, crazy cost.

Lisa R. en

Grado:

El cliente no dejó un comentario.

Bryan C. en

Grado:

El cliente no dejó un comentario.

Owen B. en

Grado:

I was over charges and not explaination as to why .. i was charged for gas when i filled the tank . I beleive i was charged for equipment an i used my own stuff . I cleaned swept and mopped the back and returned on time . I would like to have my money problem fixed

larry W. en

Grado:

El cliente no dejó un comentario.

AARON S. en

Grado:

El cliente no dejó un comentario.

brian J. en

Grado:

El cliente no dejó un comentario.

Peggy K. en

Grado:

El cliente no dejó un comentario.

Eric M. en

Grado:

El cliente no dejó un comentario.

Nyasia C. en

Grado:

El cliente no dejó un comentario.

Kathryn B. en

Grado:

My paperwork said to drop the truck off in cold spring ky and when I arrived at the cold spring location with the truck the employee was rude and told me that I should have called first to make sure they had room to take the truck. He never went out and inspected the truck and just told me I would recieve my final receipt in an email. After this experience I called 1-800-GO-UHAUL to speak to someone about this and he did not acknowledge any of this as wrong and just told me to check my final receipt to make sure it was right. This has been a very bad experience.

Richard T. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

El cliente no dejó un comentario.