Nice person very polite and helpful.
Sandra T
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who assisted me was exceptional. The truck was old and marginally functional. Luckily I only traveled locally. Also - please mark the lights and mirrors with directions - simple - but necessary with so many types of lights and mirrors out there.
Therese OKeep up the good work
Jay BThis is my favorite uhaul location so professional and kind.
PATTIE DThe staff is amazing! I've rented twice now with this location and find the process to be easy and the trucks well-maintained and very clean.
Andrea JI can't think of anything based on this experience have a blessed day 🙂
Michael BYour 15 mi.& Utica rd. Facility is a joke! I will never use that U-Haul again! Over an hour to get code for the lock, and the code didn’t work! Had to be transferred to the 14 mi.& Groesbeck Fraser U-Haul! Was in and out of there in 10 minutes! That facility was top notch!
Jay BWindows and mirrors were very dirty. I had to wash them inside and out. Windshield wipers were so bad I bought a set and took them with me incase I had to use them.
Gary MThe representative working was great. We arrived a few minutes before they opened and she assisted us. Not many places would do this, they would you wait till the exact minute they opened and tell the customer they were closed. She should be commended for the service she provided and because of her I would recommend you to everyone.
Ronald GMuffler was a bit load, but the truck had no other issues. People we’re extremely help and nice to deal with.
KRISSTEN HDrew was very professional and the entire process was very easy and timely.
Scott NThe women at this location were wonderful and very helpful. It made my experience enjoyable, so thank you!
cheyenne fThe customer service was excellent
brina tThe woman that helped us check out and in was very friendly and helpful. I wish I could remember her name. She was the only one working September 27th 2023. When I got there at 11 and returned at 3 PM.
Andrew BStaff was BEYOND friendly & helpful! Haven’t had customer service like this in a long time.
Demetrius RNothing. Andrea was sincerely the most helpful and friendly person to work with! She’s a gem!
Tena HI was having issues with the UHAUL app, so I was very happy to work with Andrea at this location. Her service was EXCELLENT, and I would definitely recommend this location.
Laura SExcellent Customer Service. No complaints.
David MI was over charged, and now I’m have a time trying to find a number to speak with someone about this situation.
Deidra HThe lady working there was very professional vernice person
yousif sExcellent customer service!!
Dasah RGreat service! Fast,friendly and knowledgeable! Highly recommended!
Joe PI had an excellent experience!
Sonia RI was 45 minutes late and you charged me for another WHOLE DAY!!!!!! WHAT A RIPOFF MAN!!!!! Super Disappointed ☹️ Feels like you robbed me….
Scott SThanks to the quick work of the rental location and call center to reroute me to a different location. This was due to a unforeseen theft of converters at original location. Well done!
David FVery friendly, as well as quick and efficient!
Samantha HGreat customer service!!
PATRICIA DAwesome customer services!
PATRICIA DTruck share on the phone is a little difficult to navigate, but thankfully chat reached out to help.
Andrea JGreat ride.
LINDA aYour rental agent who wrote me up was excellent; experienced, professional, and had a great personality. I would've liked to have been able to rent tie straps to tie up against the walls of the truck. I was caught by surprise that they weren't available at this location. Overall, a great experience. Check out and check in went fast, and smooth. Thank you!
Lance LEveryone was super nice & friendly the truck was clean, had 0 issues!
RAVEN DWhat you’re doing is just fine
Darryl LVery good service they always the best. thank you
Sam AGreat job the lady behind the desk was very helpful and nice
AARON JEasy process for return!
Dwayne FVehicles very dangerous to drive the driver side mirror was loose the 12 Volt adapter didn't work also the stirring wheel was off to the right and I've been trying to call customer service for 3 days very poor service. And I couldn't charge my phone for directions so I was hoping if someone could call me back at 24863276 100 because I had spoke with some service services managers and they were supposed to call me back and they didn't very very unorganized they cancel my appointment when I didn't cancel it
Jasper WThe truck had an engine light on and the suspension was horrible. The truck rattled down the road, and took every bump like it was ready to fall apart.
DAVID RThe only thing wrong was it had bad smell of weed as soon as I opened the door. It really never went away.
Wendy SAccurate details of location. This was not a uhaul location it was a storage faculty. Rep was not able to answer questions. I was overcharged on several items and cannot get a rep on the phone. I left a call back and no return call. Very very bad service
Bonita SThe truck had a loose battery wire and delayed us leaving for fear it would not make it to Ohio. We had to call while in Michigan to get truck fixed
Eric PGreat location. Well kept and helpful.
Justin CI asked if I could get the extra day charge taking off since I was an hour late due to Expressway backup by car fire oh, and I was told no and I asked to speak with the manager in the guy told me he was the manager in the one that they will have take care of any disputes and he's saying no. Also I asked if there was a seating area or anything where I can wait so I wouldn't be in the cold and he told me know that they have a policy that there's no standing around in the building so that put me out in the cold for about 40 minutes waiting on my ride.
RONALD TCompass storage is always great.
LESLIE ATried to rent online. Got there to pick up the truck and the guy said online doesn't work so he had to register me. Which didn't take long. But what's the point of online reservation if it doesn't work. The truck was gross. Transmission was shot. There were lights lit on the dashboard. It was semi dirty inside. And he charged me for insurance which I didn't want we were moving a block over so it's not like it was long distance and the condition of the truck you wanted to protect? Kinda ironic. I took the truck becuz we only had maybe 10 big things to move and it had to be done that day. So yeah they got me in a pinch.
DAWN MThe self check in didn't work since both key boxes were occupied. I had to wit until the self storage place opened their doors. despite my efforts to get the key from the staff person, it took another 25 minutes for them to know the key was at the service desk. The 10 blankets were not in the truck, but the money was refunded. additionally my reservation wasnt honored at my preferred location or truck size, I had to drive further and pay rate per mile.
Rachel WThis location was fine it received poor only because my original location was a disaster which part of was waiting on hold for 1 HOUR to speak with a customer service rep (Brittany who was fantastic). The ordeal set my moving schedule off by 2+ hours.
Barry HOver charged. By double
Thomas Cthe staff was very rude and not willing to help. have staff willing to help, Let customers know that renting a U-haul is done on an online portal.
Linda Bcommunicate more need to help your customers . the online app don’t work need to be able to go in store to rent a u-haul the process to long just to rent. it’s terrible plus you stay on phone longer then 30 mins just to talk to someone
Kenyakiwana PThe gentleman that was working that day was far less than helpful and was rather rude. I had trouble with getting my key and he just point to a note taped to the window and said go there, in a rather annoyed tone. Then I went to the website and couldn't get it done. After waiting on hold for over a half hour. I finally t Was able to talk to customer service, and they got me taken care of. I will never deal with Compass again, and I doubt I will rent from Uhaul again.
Paul MMy story is simple: I rented a 10' truck on a Friday afternoon at 1:30 pm and returned it 2 hours later. When I got there, the lady at the desk told me to go and make the reservation online (!?). So, I went outside, sitting in my car for the next 15 minutes to figure out how to do it from an Iphone. Couldn't complete the process and went back inside where, finally, the lady did it herself. Could not have been more simpler to do it from the beginning? Anyway, when I returned the truck, the people inside just locked the door and went into the storage unit 2 minutes earlier. I waited 15 minutes and because I could not wait any longer, I put the key into the yellow box, I tried to do the return from my Iphone but it failed and I went home. I mentioned that the return was at 3:30 pm and the store hours are till 6:00pm. Next day, surprise! I got the final invoice in my inbox and I was charged a $20 convenience fee for returning the equipment "after hours"! (when it was during operation hours). What a lie! I went in person again to the store and spoke to the lady and she told me that indeed, she witnessed that I returned the truck during normal hours, but this is the U-haul policy! And she waited till next day to do the inspection so they can charge me the fee! Since than I spoke with 2 customer representatives who continued with the lies: one told me that she will send a waiver (which she didn't), the other tried to convince me that the store was closed due to Covid at the time I rented the equipment! Another lie! Like I didn't interact with nobody in the store! If these are the new U-haul policies to treat the customers, next time I'll go to another rental company!
OCTAVIAN MNot so much check in and out steps
Camille GGreat service
Deidra MHad trouble accessing the pick up my truck on the website, the man at the location said he could not help me & spent 20 minutes on hold to talk to a live person at uhaul. Once I spoke to someone it was taken care of but it’s quite a process to actually pick up a truck & not happy to be doing someone’s job & wasting my time. Truck was fine & suited my purpose
Melissa PWe paid for a dolly it was not on the truck
ryan wI spent more time in lot on the phone then driving. Not one person in that building could help me with check out nor check in. Stated do not know how. Need to do better or we will go elsewhere and not use UHaul at all.
Lynne HI would rather do face to face than using the contactless...way too many steps and the verification process was difficult when it wouldn’t let you use the same phone number again...missed the call and couldn’t have the call returned
Mike KEverything. I ordered a dolly & did not get it on the truck. This was a horrible inco nvenience for my when trying to move a washer & dryer with no help. I'm disabled & could hardly assist. The dolly would have helped with a queen size mattress set we picked up at a second location with no assist. Now the mattress is all scrapped on the side. The return process was insane. It took us 1/2 hour. The pick up process was mind boggling & confusing. Thought I had everything pre done for pick up & that was not the case. It took us 45 minutes to get the truck & made us 1/2 hour late for our pick up which angered the person waiting. Bad experience all the way around. And we got charged for the dolly!!!
Sharon PPick up key box was not clearly located on front of building. Just a black box. Return key box of just yellow no signage either
Ronald RThere isn't much anyone can do right now.. It's not Compass storage or U-,hauls fault. The process of taking all those pictures and waiting for verification was stressful.
Stephanie ZLocation recognition didn’t work. Wasted 2 hours
Jason EVery complicated to get the truck and returning it was even worse. No one there to assist you asshole when you call no one can do anything for you. Then they overcharge you because you can’t figure out how to turn the vehicle back in on time
Krystal BThe owner just peaked his head out the door when he saw us struggling to get the keys from lockbox. When we returned the vehicle no one was there to assist and had to make a complaint in order for our truck to get checked in. Anyone could have taken the truck on our contract and continued to drive with our miles, it wasn’t checked in until I complained uhaul. Poor customer service. My husband and I have used uhaul for years and this was the worst!
Richard S