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ANNETTE H
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Daniel SIt was fine
Kenneth ONice ladies in the office and Uhaul has come a long way! Rental can was great!!!
Dhee PEating utensils scattered in the back of the truck. Otherwise good experience.
Brandon WI returned the truck and I know I completed the process and I’m being charged $20 after I know I completed the process and I was told that I didn’t complete the process and it can’t be waived
Torrod SI wish I had gotten the young woman’s name that helped me yesterday 02/25/24. She was extremely sweet and helpful in renting me the exact vehicle for my moving needs. Thank you again!!
JAMES RThe price per mile is shockingly high!
KENNETH GThe truck cab and steps into the cab were muddy. Definitely had not been cleaned.
STEVEN GExcellent experience
tremayne KMaria alexander thank you very much. She is very professional . Solve the problem very smooth. Thank you.
YONG GGreat experience from staff to management.
Gerald SValentyna at this location was very helpful! The Dodge vans are much better than the Fords. I rent Cargo vans about once per month. I will go to this location to get thr dodge each time.
Lorin Gwhen i picked up truck the engine light was on before the lady at desk gave me truck she was already aware that the engine light was on but still rented the truck to customer, when i went outside i saw light was on, she never mentioned that light was on dash board, i informed her this and she said i akready know but never told customer, i think all equipment shoukd be fixed before renting to customer. thats my only complaint.
Diamarche HI can't think of nothing.
EGBEMBAH OThere was little interaction with this location. This whole experience was a disaster. Supplies did not arrive via FedEx until after 1800 on the day of the move and follies never did arrive. This required physically moving box by box and was exhausting and took two to three times longer than it should have. Recommend all supplies be on the truck at time of rental. I was extremely disappointed in the service and honestly will proudly not recommend U-Haul for moving.
ANDREW WI was never told I would be charge a fee and was charged $20 for not filling out a check out when I was told just drop the key and it would be done in the morning, so beware there very expensive
Omicka MCustomer service was outstanding at this location
Brandi CAll ways very friendly
Dana HThis place is great .I keep my business there. Staff very friendly and take extra steps to make sure your well taken care of
Dana HThe truck was very beat up, inside and out. The steering wheel plastic exterior is disintegrating and pieces came off on my hands. The AC blew HOT air the whole time we had the truck, even with the controls in the off position. As it was mid-90s yesterday, it made for a pretty miserable rental. Cracked driver seat, paint peeling off the floor in the cargo area. REEKED of marijuana when I opened it up at the facility to get into it. A bag of chips had been left in it from a previous rental. You should be ashamed of the condition of this vehicle.
Kimberly OHave used this location a number of times. Staff is courteous and friendly. Very professional.
Dorsey KI was initially upset that Alpha Omega, Dallas, GA did not have a Cargo Van available as they are only 1.5 miles from my home in Dallas, GA. I usually deal with Molly (who is a definite Keeper), but she was off the day I called. But Jan immediately found me a Van at Compass Self Storage in Hiram, GA, 8.5 miles further away. I was very pleased with Tom Rauscher, General Manager, who waited on me. He is very knowledgeable, informed me of items I was not aware of, and was a pleasure to meet. He saved me money, which always makes me happy, especially with having to travel extra miles to get the Van. Thank you U-Haul for employing special People like Molly and Tom. Moving is very stressful and having folks like them certainly makes it easier. Sincerely, Tracy T. Chance
Tracy CI don’t know if the location can do anything about this but the hours were wrong on the confirmation email and I got there 2 hours early.
Dena HNothing to improve. They were great and made everything smooth and easy. Very friendly and helpful.
Anthony KRemember Dogwood was the 2nd reservation amended from the original reservation that had the 20in truck reserved I requested the 26in truck please check that one that customer was rude rude rude I think he did it on purpose
wanda VThey were very helpful great customer service I will recommend to anybody 🤗🙌🫶
TIFFANY EThe service was awesome and so was the person behind the counter I would definitely use this place again
Jonathan SKeep doing what your doing
SHINITA HThe truck stunk of cigarette smoke.
Don TFriendly and professional staff. This is my second time using them. Also a lot quicker and much more cost-effective than renting a truck from Home Depot.
Rob BThe tire was low. These vehicles should be inspected before rented. Something could have happened to me and it would have been uhauls fault!
Charlena MThe workers were amazing and helped with everything.
Osama EProverbs 3:6
Jamar DYour service was very professional. Liked the lady who helped me. I did not have to wait for a long time to be attended to. She was very good. May I request that equipment/trucks be dropped at the nearest U Haul office other than having to return it to the same location I rented from? In my case I had to drive it from this location to Sandy Springs and back. All in all everything was superb.
AUBERY LTruck is raggedy but clean
Courtney WThe process of getting the key for a 'truck-share' pick-up is "HORRIBLE" - YOU SHOULD LET THE CUSTOMER COMPLETE THE PROCESS BEFORE THEY ARRIVE AT THE PICK-UP LOCATION
Clifford MThe guy there was the best!!
Cozique SEasy to locate truck.
Todd PI have rented several times from this location. Never had a problem. The fellow in there is always helpful. My recent rental, the uhaul truck with 123,000+ miles, had physical damage in several places, the drivers seat torn badly and it was mechanically unsafe. It made a loud metal clanking noise, not all the time but some, especially when I turned the wheel. I kept getting out to see if I had ran over something. But I hadnt; A man was near the truck when it happenedd and said maybe it was th U-joint and it sounded like it was about to go. I tried calling whatever 800 # i saw in the truck to report it but it was a claims dept so I hung up. when i returned the truck the next day the same female rep I'd rented from, was there to check back in. When I told her of the mechanical concern, she stated soomething to the effect "Well we just got it out of the shop from a lot of repair, so it should be good." I explained it didnt feel safe and I had kids in there for trick or treating. I put hay stacks in the back w blankets and my grankids and parents get in and i roll slowly to the houses in their s/d. have for years. When I told her this she focused on the fact that I should not have done that. If she would have known she would not have rented it. 1st, I did not know that, 2nd the purpose of my taking the time to relay this information to her was to prevent the truck from being rented out again before proper repair. She minimized my complaint and made me feel like I was not even tellling the truth, ( doubting or challenging me on the condition of the truck). All she needed to say was, " Im very sorry. TU for bringing it to our attention and we will have it looked at closer" anything like that would have been more appropiate. TU
rona sThere was no spare on the van I was driving and had a flat tire at work, I called the road side assistance for Uhaul, told them there was no spare, and when the guy showed up, he also did not have a spare tire and wheel. Fortunately I was at work anyways when the flat happened, but I could have been on the side of the interstate or some where dangerous. This being said, everything else was beyond great. The people at Compass Self Storage are more than accommodating when I need to extend my rentals
ELLIOTT HThe left rear tire was worn and leaking. I spent more time and money keeping it filled than I did using the rental for what I needed it for.
Paul WThe gentleman that’s help us was friendly outgoing and made you feel very comfortable that’s you came in. He asked if’s we had everything we needed to moved our thing and if we needed extra which’s we did. He knew is job and how to help his customers has a smooth move.
Shaunn MKeep the same friendly, informative, safe environment!! #Khudos
Chris DSame as above about website and schedule call.
Markeyce WVery friendly and location is neat and clean.
Kerri BI reserved moving blankets but they had used all the blankets they had that morning so I had none for the move!
Kenneth CWas in and out with ease.
Clifford JNothing
Adam DPleasant experience from pick up to return of rental equipment.
Ava GGreat experience !
Eric N