Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

423 comentarios

1680 Hiram Douglasville Hwy   Hiram, GA 30141

(678) 567-9899

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(678) 567-9899

1680 Hiram Douglasville Hwy
Hiram, GA 30141

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Had truck available same day I went to reserve it!!! Was a very last minute move of a mattress & this was made super easy by this service!!! Office staff super friendly

Amy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
5.0

I had a great experience will use again

Cora N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
5.0

The location was excellent! U-Haul on the other hand is a horribly run company. I have rented from U-Haul 3 times this year for one way rentals at over $1000 each. EVERY TIME there was an issue with my reservation. Whether they stressed me out with "we can't find a truck for you, moved the location, wrong size, truck, etc." I would NEVER EVER recommend U-Haul to even my worst enemy!

VALERIE J. 
Clasificación:
5.0

It's a great experience, well done

scott O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
5.0

I highly recommend Compass Self Storage for U-Haul trucks - the people there could not be more friendly and helpful! they were indeed my saving grace when I needed some help!

Brian G. 
Clasificación:
3.0

Poor customer service. Said they couldn't help me disconnecting my car from the auto transport and didn't offer any assistance disconnecting the auto transport from the truck.

Tyrone M. 
Clasificación:
1.0

When I arrived with my car in tow I asked for assistance disconnecting my car from the auto transport. The personnel at this location said they could not help me due to liability reasons and said I could look it up on YouTube. I told them that the uhaul location I rented from connected my car to the transport so I thought they could help me disconnect it. He said he didn't know how. He shouldn't be in the business of renting auto transports if he cannot help customers. Worst customer service I have ever experienced with uhaul. Fortunately, a stranger saw me trying to figure it out and offered assistance.

Tyrone M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier J. 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
4.0

Sweep out the trailer….that's all. Thank you

David R. 
Clasificación:
5.0

Everything was great, I could not find a uhaul that day for anything. But this location had one and the lady at the office was wonderful.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

Great service, prepay was great advantage, in and out in no time.

Henry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

After a failed attempt to pick up a reserved uhaul, customer service directed me to new location with available rental and upgraded to next size. Upon arrival, customer service was excellent and processed reservation and presented with keys to truck in under 20 mins. I would gladly recommend this uhaul location for all friends/family. It was much appreciated with such a horrible experience at previous rental location. Thank you for such excellent service: Compass Self Storage!

Charity H. 
Clasificación:
1.0

They take money from people with out calling them to let them know what's going on

Annisha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte G. 
Clasificación:
3.0

Apparently, no one goes over these trucks before renting again to the next person, because the engine light came on 46 miles into our trip. When I turned it in and brought it to their attention, it was blown off as, well, it's probably due for an oil change or something. I would like to think someone is keeping track of stuff like that so the customer does not end up on the side of the road with a broken down truck full of stuff. The truck we were given had over 124K miles on it, the engine had very little power, struggled going up any incline. Also, the cab over area leaked, got everything wet that we had carried up there. It rained the whole 3 days we had the truck. Again, when I turned it in, the comment from them was, oh, yeah, most of these trucks leak. I said, so you knew it leaked and didn't tell me and rented it to me anyway when we discussed at time of pickup the rain we would be moving in. That was considerate, wasn't it? I will be using a different company next time. We have more to move over the next couple of weeks, but u-haul won't get the business. At the very least, they should have offered me a free day ($39.95) refund or something.

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
3.0

When I checked in, the man behind the desk told me where to park it and had me unhook the trailer from my vehicle and place where he wanted it. Never moved a muscle not even to check the equipment. I unhooked it myself and left.

CHRISTOPHER W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARQKRIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI F. 
Clasificación:
1.0

Piss poor service. Your company failed to honor two different reservations, with one location renting our truck out despite our reservations being in the system. WILL NEVER DO BUSINESS WITH YOU AGAIN.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Maryanne at Compass was fantastic! Quick, efficient, and very friendly service.

TODD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

If I need to rent again, I'll go back to this location.

Joe S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wes H. 
Clasificación:
5.0

Very easy process both picking up and returning.

Jack D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle J. 
Clasificación:
4.0

some of these old trucks need to be retired or some serious service.

Joel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renada F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam G. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun K. 
Clasificación:
1.0

Has no capacity to store more than a couple of trucks with most available parking being unavailable. Also called me a day before my truck was due for their location and rudely asked if I was finally finished.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Staff at Compass storage is fantastic! We also rented a unit from them and they were above and beyond with both the truck and unit.

Donavon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney F. 
Clasificación:
5.0

Guy at front desk was very pleasant, and knowledgeable. Great employee.

Kiara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

I had schedule a ten foot truck and confirmed it the day before with Uhaul. We did not have a 10 foot truck when we arrived so we had to scurry around Atlanta to find a ten foot. What you reserve should be what you get. We had to drive 45 minutes to the new location in Hiram GA. They were GREAT and got us on our way fast. I could not have driven the larger truck the 6 hours to the destination. Very disappointed what I reserved was not delivered as promised.

MARY ANN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn B. 
Clasificación:
5.0

Great manager there. He explained and treated us as if we were the only customer he had. Great job.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COZIQUE S. 
Clasificación:
5.0

The service that I received was the definition of customer service. This is my new go-to place for rental equipment and my upcoming storage needs.

CHARLES B. 
Clasificación:
5.0

On line check in made pick up a breeze. Friendly staff.

Kelly B. 
Clasificación:
5.0

Very friendly and helpful!

KAREN C. 
Clasificación:
5.0

Only recommendation would be to clean the bug stains off the truck windshield. But otherwise everything was excellent.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dashi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIKA W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Smael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

U-Haul Van was dirty

Jordan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tennesha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
1.0

Very mean an. Rude. Woman in front office. Racist. As well

jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

The guy that helped me has phenomenal customer service

RAMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

Very pleasant experience!

jenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Netenah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton H. 
Clasificación:
5.0

The customer service when I p/u the van was so polite and willing to answer my questions.

cheryl K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rabiatu A. 
Clasificación:
5.0

I rented the blankets but did not use because of them not being sanitized. Other than that everything went great.

Melanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
5.0

Equipment was clean and in great shape. Friendly customer service. Great location.

Tonda D. 
Clasificación:
5.0

It is always a pleasure working with Compass. I recommend to everyone.

Trevor F. 
Clasificación:
5.0

Great experience. Both Tom & Laurie were awesome.

Mackenzie S. 
Clasificación:
3.0

This location was not an issue but this was not the location that I signed up for when I originally submitted a reservation. This location was 20 miles away from where I needed to be and the scheduling person on the phone on 11/29/2020 around 2 pm was EXTREMELY rude. When I asked about the uhaul guarantee because my reservation was not where it should be and I would have to pay for an extra 20 miles of service for the truck she transferred me to a very kind customer service person who transferred me back to her, when she was finally able to help me I had a few more questions but she hung up on me. Her attitude was nasty from the moment she answered her phone. 10/10 I will not work with uhaul again if this is how things go every time.

Collin G. 
Clasificación:
5.0

The seats in a truck was dirty

Jordan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larita B. 
Clasificación:
5.0

Everything was professional, smooth without any issues! Awesom, friendly receptionist! Don't fix what isn't broken!!

Adrian H. 
No se han enviado comentarios para esta ubicación.

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