Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

413 reviews

1680 Hiram Douglasville Hwy   Hiram, GA 30141

(678) 567-9899

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 567-9899

1680 Hiram Douglasville Hwy
Hiram, GA 30141

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Xavier J. 
Rating:
5.0

Customer did not leave a comment.

bradley C. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Sweep out the trailer….that's all. Thank you

David R. 
Rating:
5.0

Everything was great, I could not find a uhaul that day for anything. But this location had one and the lady at the office was wonderful.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Claude C. 
Rating:
5.0

Customer did not leave a comment.

KEKE C. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Great service, prepay was great advantage, in and out in no time.

Henry O. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

After a failed attempt to pick up a reserved uhaul, customer service directed me to new location with available rental and upgraded to next size. Upon arrival, customer service was excellent and processed reservation and presented with keys to truck in under 20 mins. I would gladly recommend this uhaul location for all friends/family. It was much appreciated with such a horrible experience at previous rental location. Thank you for such excellent service: Compass Self Storage!

Charity H. 
Rating:
1.0

They take money from people with out calling them to let them know what's going on

Annisha F. 
Rating:
5.0

Customer did not leave a comment.

Monte G. 
Rating:
3.0

Apparently, no one goes over these trucks before renting again to the next person, because the engine light came on 46 miles into our trip. When I turned it in and brought it to their attention, it was blown off as, well, it's probably due for an oil change or something. I would like to think someone is keeping track of stuff like that so the customer does not end up on the side of the road with a broken down truck full of stuff. The truck we were given had over 124K miles on it, the engine had very little power, struggled going up any incline. Also, the cab over area leaked, got everything wet that we had carried up there. It rained the whole 3 days we had the truck. Again, when I turned it in, the comment from them was, oh, yeah, most of these trucks leak. I said, so you knew it leaked and didn't tell me and rented it to me anyway when we discussed at time of pickup the rain we would be moving in. That was considerate, wasn't it? I will be using a different company next time. We have more to move over the next couple of weeks, but u-haul won't get the business. At the very least, they should have offered me a free day ($39.95) refund or something.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
3.0

When I checked in, the man behind the desk told me where to park it and had me unhook the trailer from my vehicle and place where he wanted it. Never moved a muscle not even to check the equipment. I unhooked it myself and left.

CHRISTOPHER W. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
2.0

Customer did not leave a comment.

MARQKRIA M. 
Rating:
5.0

Customer did not leave a comment.

BRANDI F. 
Rating:
1.0

Piss poor service. Your company failed to honor two different reservations, with one location renting our truck out despite our reservations being in the system. WILL NEVER DO BUSINESS WITH YOU AGAIN.

James G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Maryanne at Compass was fantastic! Quick, efficient, and very friendly service.

TODD A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Carey M. 
Rating:
4.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

If I need to rent again, I'll go back to this location.

Joe S. 
Rating:
4.0

Customer did not leave a comment.

Wes H. 
Rating:
5.0

Very easy process both picking up and returning.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Joelle J. 
Rating:
4.0

some of these old trucks need to be retired or some serious service.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Renada F. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
4.0

Customer did not leave a comment.

Sam G. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
4.0

Customer did not leave a comment.

Shaun K. 
Rating:
1.0

Has no capacity to store more than a couple of trucks with most available parking being unavailable. Also called me a day before my truck was due for their location and rudely asked if I was finally finished.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Staff at Compass storage is fantastic! We also rented a unit from them and they were above and beyond with both the truck and unit.

Donavon S. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

Guy at front desk was very pleasant, and knowledgeable. Great employee.

Kiara W. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

I had schedule a ten foot truck and confirmed it the day before with Uhaul. We did not have a 10 foot truck when we arrived so we had to scurry around Atlanta to find a ten foot. What you reserve should be what you get. We had to drive 45 minutes to the new location in Hiram GA. They were GREAT and got us on our way fast. I could not have driven the larger truck the 6 hours to the destination. Very disappointed what I reserved was not delivered as promised.

MARY ANN W. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Great manager there. He explained and treated us as if we were the only customer he had. Great job.

John S. 
Rating:
5.0

Customer did not leave a comment.

COZIQUE S. 
Rating:
5.0

The service that I received was the definition of customer service. This is my new go-to place for rental equipment and my upcoming storage needs.

CHARLES B. 
Rating:
5.0

On line check in made pick up a breeze. Friendly staff.

Kelly B. 
Rating:
5.0

Very friendly and helpful!

KAREN C. 
Rating:
5.0

Only recommendation would be to clean the bug stains off the truck windshield. But otherwise everything was excellent.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Dashi G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIKA W. 
Rating:
5.0

Great customer service

Smael M. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

U-Haul Van was dirty

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

Tennesha F. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Wendall W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
1.0

Very mean an. Rude. Woman in front office. Racist. As well

jeff W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

The guy that helped me has phenomenal customer service

RAMON B. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Very pleasant experience!

jenny M. 
Rating:
5.0

Customer did not leave a comment.

Netenah W. 
Rating:
5.0

Customer did not leave a comment.

Dalton H. 
Rating:
5.0

The customer service when I p/u the van was so polite and willing to answer my questions.

cheryl K. 
Rating:
1.0

Customer did not leave a comment.

Rabiatu A. 
Rating:
5.0

I rented the blankets but did not use because of them not being sanitized. Other than that everything went great.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

MILTON M. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Equipment was clean and in great shape. Friendly customer service. Great location.

Tonda D. 
Rating:
5.0

It is always a pleasure working with Compass. I recommend to everyone.

Trevor F. 
Rating:
5.0

Great experience. Both Tom & Laurie were awesome.

Mackenzie S. 
Rating:
3.0

This location was not an issue but this was not the location that I signed up for when I originally submitted a reservation. This location was 20 miles away from where I needed to be and the scheduling person on the phone on 11/29/2020 around 2 pm was EXTREMELY rude. When I asked about the uhaul guarantee because my reservation was not where it should be and I would have to pay for an extra 20 miles of service for the truck she transferred me to a very kind customer service person who transferred me back to her, when she was finally able to help me I had a few more questions but she hung up on me. Her attitude was nasty from the moment she answered her phone. 10/10 I will not work with uhaul again if this is how things go every time.

Collin G. 
Rating:
5.0

The seats in a truck was dirty

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

Larita B. 
Rating:
5.0

Everything was professional, smooth without any issues! Awesom, friendly receptionist! Don't fix what isn't broken!!

Adrian H. 
Rating:
5.0

Nothing, I had excellent customer service. Thank you

GILLIAN L. 
Rating:
3.0

The back of the truck was infested with roaches

Jennifer C. 
Rating:
4.0

The Uhaul pricing of 19.99 per day is deceptive. Even on a local rental with an added $14 for insurance the final pricing is 350% the advertised price. Uhaul has quite the monopoly! Some how 19.99 magically becomes almost $70!!!! Quite the profit margin you've got there.

Michael B. 
Rating:
5.0

Excellent & Friendly Service!

Ronnie B. 
Rating:
5.0

Lori was amazing!! She went above and beyond and truly embodies the traits and character of a "Rock Star" employee.

Michael D. 
Rating:
5.0

None

L J T. 
Rating:
5.0

Customer did not leave a comment.

Jonah D. 
Rating:
4.0

Nothing, continue to provide to others what was provided to me. Excellent customer service!!!

DOROTHY W. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Hiram J. 
No reviews have been submitted for this location.

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