Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was quoted one price and charged MUCH more upon return. Why hasn’t anyone called me back on this?

Rating:

1.0

There is no one around to assist you. Using the app to check in for the vehicle was the worst. The app constantly crashed, you had to begin all over, retake the necessary photos and crash yet again. The app gives you the truck number and in pouring rain it’s up to the renter to read each truck for the number, then you must walk back to the building lock box enter a code get key and again go back to truck. My reservation was 6 pm. It took almost40 minutes to finally get the truck. Never again.

Rating:

2.0

When I first got in the truck there was barely any gas in it. So we had to fill it up. The guy at the location said that uhal would reimburse us for the gas. I put 40$ in it on an empty tank. You jerks charged me an extra 18$ because I went 17 miles over? Yeah you suck, I was given a truck with no gas in it. Spent money on gas and you assholes charged me for 17 fucking miles? NEVER renting from you guys ever again. And then the people I dropped it off too were straight assholes too. Like now I sound like I have an attitude because I’m still in shock because of the service.

Rating:

2.0

Didn't have a pickup available. Gave me the next step up for a HIGHER price, like it was MY fault THEY didn't have what was needed. Then, charged me for gas when I returned it WITH a half tank as asked. That's what happens when you have no choice on a Sunday afternoon🤷

Rating:

3.0

Their power was out and the manager was very helpful trying to get my reservation processed. He repeatedly called his manager/director to get a quicker solution but after 3-5 calls over a 30 or so minute time frame he was unable to reach them because their voice mail was full and they weren’t answering their phone. We were able to get it figured out but it was frustrating for everyone. He still had a fantastic attitude and was doing his best in the crazy situation.

Rating:

1.0

Had a rental at 1pm and arrived ontime to a sign on the door letting customers know they wouldn’t be back in the office until “1:35pm”. After waiting over 15 minutes, an employee of Compass finally answered the door with attitude wondering why I was there. Then proceeded to rush through my checkout and did not confirm my need or want of the insurance or my contact cell phone number.

Rating:

5.0

Thank you for making my move so easy. The entire process to rent a truck was easy, affordable, and the staff we encountered...they were super fun and friendly. Thank you for everything.

Rating:

4.0

The guy who took care of me at the u-haul/storage place (compass storage) place was very cordial, a nice guy, very professional . And he explained everything to my satisfaction. The application wanted me to post a photograph if there were any issues and there were some chicken feathers, looked like someone had transported some farm animals in the back of the u-haul, comma and I didn't consider it horribly horribly dirty but just in case someone were to come later and say Hey we we noticed there's a bunch of chicken feathers... The application I did not take a photograph right away and so the application originally that wanted to know if things were good with the vehicle oh, it would not allow me to share the photo. It's no big deal since the vehicle didn't have any major damage on it you know tiny Nixon scratches that most of these vehicles seem to have on them, it ran fine, comma and I did not have to do anything special anything extra besides put fuel in it and drop it off and drop the keys off when I was done. Sincerely, thank you.

Rating:

5.0

As a third-party vendor, an identifier that indicates the partnership with UHaul would be helpful for locating the establishment while driving. However, the involved personnel were quick to react - coming out to the UHaul to provide assistance in unloading and ensuring flexibility with overall drop off.

Rating:

5.0

Great customer service and accommodated all my needs. Definitely recommend

Rating:

5.0

Had issues doing the mobile return, not sure what happened but glad I was able to return the cargo van successfully without having to take a 2 hour drive from where I originally got the van from.

Rating:

3.0

It was my first experience with uhaul. Its costly, i have been charged for fuel as well, after taking $ 0.79 per mile. And no one told me that i need to return the truck with full fuel. Also i have travel insurance thru my chase sapphire card, but still it charged to me

Rating:

3.0

I ordered moving blankets, didn't get any

Rating:

4.0

The truck cab was dirty, and the floor was muddy.

Rating:

2.0

Uhaul truck was horrible to drive needs to be fixed worse experience ever driving a uhaul truck

Rating:

5.0

N/a

Rating:

3.0

The only bright spot in this entire move was Drew, the manager at Compass. We had booked our reservation at another location but Uhaul moved our pickup to Compass. Uhaul needs to stop allowing customers to return their rentals late. This messes up the reservations for everyone scheduled after the late customer. That is what happened to us. We were supposed to get our truck on Saturday morning, August 30. This would have given us plenty of time to complete our move before we needed to be out of our apartment. Due to the previous renter being allowed to be late, our reservation was moved to Sunday morning. However, when we arrived, there was no truck. Drew moved heaven and earth trying to find us a truck from another location with no luck. Then he started working on getting the previous renter to return the truck. He really went above and beyond for us. Finally, we got our truck at 2:30 Sunday afternoon. So, due to UHaul's policy of allowing renters to extend their rentals without thought to other customers who are waiting, a move that should have started Saturday, August 29 at 10 AM allowing us plenty of time to complete our move did not start until Sunday at 2:30 PM. We were then forced to rush and could not complete our move until 2:00 AM. Customers should not be allowed to extend their rentals when other customers are waiting.

Rating:

2.0

I was missing valuable equipment that made me have to keep the truck longer than expected

Rating:

1.0

There was nobody there when I picked up the truck, I had to call and was delayed 15-30 minutes just to pick up the truck! Also I was overcharged when I got my reciept in my email! I usually have great experiences with Uhaul but this one was one to forget!

Rating:

5.0

Easier drop of and less steps online process, I drive 6.8 mile filled the vehicles with 3.5 gallons of gas!

Rating:

5.0

I will like to say that Andrew was great. He help with everything I needed and even home put stuff my truck, Hes the best on East 14 mile

Rating:

3.0

The location and staff are not the issue here. But i’ll never use the Mobile App again. Your system keeps crashing and i have to refresh and restart from the beginning multiple times. I’ve wasted almost 20 mins just to pick up the U-Haul truck. Wasted another 20 mins returning it. I only had about 6 hrs to complete my schedule. When i did the reservation, they already asked for all information including my drivers license. Upon confirming the pick up, it asked for a picture of my front license and back license, i mean thats redundant. If you wanted a copy of the drivers license then ask for it from the beginning. Then it asked for 2 alternate contacts and confirmed if they’re with me, what for?? You had to call them as well. That wasn’t specified from the initial reservation. Thats a waste of time trying to call people just to ask if they’re with me. I dont understand the whole purpose of that. Finally got the code, then you’ve asked to take a picture of the odometer and your own system keeps crashing and i cant proceed forward. Then returning the vehicle was even worse. I cant imagine how many pictures you’ve asked. You asked for a picture of the odometer, the fuel. Then 2 photos of the truck being clean, but again your system keeps crashing and i have to restart over and over and over again, what a waste of time. Before i made the reservation, I could’ve asked for the picture of the truck as well and made sure it was clean. Then you’ve asked for picture of the truck being parked in the same location, but then you’ve already asked to allow to share my location to you. So whats the picture for if you already know where im located at? Im not stealing your U Haul truck and im not doing it any damage. All these pictures and questions are redundant, some unnecessary and a waste of my time. This is the first time I’ll say that i wished I would’ve just utilized the people up front instead of using your mobile service. Very frustrated and will not recommend to anyone.

Rating:

1.0

They didn't have the dolly I ordered online and they said they would take off the extra $10 they charged me but they did NOT. They said I didn't put enough gas in the truck but I put in MORE than what I started with and I took pictures of everything including the gas gauge to prove it in case this sort of thing happened. This isn't my first rodeo. UHaul continues to try to rip people off and I can't understand why. I have used UHaul in the past and always had some sort of problem either with pick up or materials. I have pictures so if the extra gas charge is not taken off along with the dolly charge for the dolly they didn't have then I have pictures to prove my truth and I will pursue action.

Rating:

1.0

Uhaul app does not work, took way too long to complete the pick up, lock on the back was jammed. Uhaul is now my last choice for renting a truck.

Rating:

5.0

Truck engine appears about to die

Rating:

1.0

Rented U-Haul for 2 days for Saturday and Sunday, but they actually only gave me 27 hours, cause they close early on Sunday and then wanted to charge extra $20 for convenience fee to drop off after they closed on Sunday.. but still charged me for the two days anyways.... Rip off!! Don't rent for more then day...

Rating:

5.0

The only real complaint is the brakes wobbled when I pushed on the brakes. It was pretty bad. I have been working on cars for years and the problem is not the brakes or the caliber, It is the rotors. They need to be replaced or resurfaced. https://www.counterman.com/brake-rotors-when-to-resurface-and-when-to-replace/. Thank you

Rating:

1.0

Waited 20 minutes for the worker to come back from lunch then rented a truck did not tell me that it had to be dropped back at same location so I dropped it somewhere closer to my house and was charged an extra 135$ horrible location/service would never recommend anyone to go there!

Rating:

5.0

Everything was smooth,great customer service.

Rating:

4.0

Steering on truck was atrocious, very sloppy and needed constant correction to keep driving straight. Have never had this issue with Uhaul before.

Rating:

5.0

Customer service at Compass was amazing.

Rating:

5.0

Nothing. This was the best U-Haul experience I have ever had. Staff was extremely cordial and professional. Will now use this location for any U-Haul assistance I need. Equipment was ready, paperwork ready on pick-up and return. Great job!

Rating:

5.0

We really appriciate the guy,i forgot his name his very..im very thankful that day!

Rating:

5.0

Everything from the website to the location was very smooth and painless. Thanks

Rating:

5.0

It was a pleasure dealing with the Compass Storage staff in warren, MI. I was a manager for over 10 years and I always appreciate good customer service and the service I received today was exceptional. Thank you and I will recommend this location to everyone I know.

Rating:

2.0

I asked if there was a ramp she said she didn’t know but that it should have one. It did not The parking lot was a mess. Not maintained

Rating:

4.0

No signage for uhaul visible from road, hard to find location.

Rating:

4.0

The sign is poorly lit to pull into at night. Made it extremely difficult to find, even with google maps.We dropped off after the office was closed.

Rating:

1.0

Worst customer service! Didn’t provide the proper equipment and I had to go back!! Horrible direction and assistance with mobile pick-up! Will NEVER use this location again!!

Rating:

5.0

Very friendly manager. Very professional. Great experience.

Rating:

5.0

Google directions send you into neighborhood behind. Had to call for directions

Rating:

5.0

The online check in was great. Very easy to use.

Rating:

5.0

Great staff that works there!!! -Chris & Samitha

Rating:

1.0

Our truck was beat... They put a dolly and a giant bag of blankets secured and immovable which forced us to make two trips because it blocked the door way. If you cut the seal to move the gear they charge you more?! Isn't it illegal to charge taxes on services in USA? They charged us $4.55 on a "rental tax". Overall $20 more than my online quote. Interesting and disappointing...

Rating:

5.0

The website and the app need work. I am thankful that my 24/7 reservation was close to this locations normal opening time and the gentleman could help me, otherwise the website was not going to work well enough for me to use the 24/7 uhaul route. This was my very first time renting a truck, and next time I do, I would make sure to rent it during normal business hours due to that fact. It caused much more stress than was already needed in a day of moving. Great customer service Compass Storage in Warren, MI though!