Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

847 comentarios

1800 Sullivan Dr NW   Duluth, GA 30096

(770) 814-9146

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 814-9146

1800 Sullivan Dr NW
Duluth, GA 30096

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy and quick pick up and drop off

BRITTANY S. 
Clasificación:
3.0

I did an after hours drop. U-Haul's Android app doesn't work. You can't actually add photos in the app. I was never able to add the fuel and odometer pic on step 1. Thankfully your website does work.

NICHOLAS Y. 
Clasificación:
4.0

My reservation was for 9am and i was not informed until last minute that i had to wait till facility opened at 10. Employee was 5 minutes late (no big deal) but her attitude was somewhere between surly and indifferent. When i made the reservation i received an email that stated i had to call to confirm. When i called, the hold time was 45 minutes-- forget that!

FRANCISCO L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
5.0

I was told the day before my reservation that my pick up location was changed to a location 50 miles away. While speaking to the uhaul agent at (678) 707-8383, I was told I would receive a $20 credit and 100 additional miles to cover gas and mileage. Upon picking my truck up, I was told by the uhaul agent that there was no indication that I was to receive the $20 credit. I called (678) 707-8383 back to try and get my credit. Super rude woman told me repeatedly that I received a 100 mile credit and that was all I was going to get, because she had no way to credit me.

JOHN L. 
Clasificación:
1.0

I rented a van. when I opened the truck it smelled bad. someone pee inside the van and put a mat on top of it. and the renter did not cleaned. how they can rent that service and charge money for that? I called them but it was after 6pm so no one could helped me!! I will never recommend uhaul to my friends anymore.

YOUNG K. 
Clasificación:
5.0

The tire pressure light came on when I started my trip. Then it went off. Then I got a “service immediately” message. I stopped to add air. It was at 60 psi and it should have been 80. I added. 20 psi for $1.50. The 2nd day I checked the pressure which dropped to 70. When I turned the truck it, I told the person about what had happened. They saw a nail in the tire. I drove over 900 miles like this. The trucks need to be inspected better.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Great return

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANDRICK W. 
Clasificación:
5.0

They were very helpful and professional.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADINEANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARONDA J. 
Clasificación:
5.0

I had a wonderful experience with this location, and I would recommend that anyone in the area go to this location. I had a tremendously better experience here than I did at the other U-haul locations in the surrounding area. The people that work at this location are the absolute best!!!

Dianne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGEY N. 
Clasificación:
1.0

Check gas levels properly and have trained people to check out returns when the van is returned and not say it is OK just leave it. Just because they are lazy to come out and check if everything is OKAY.

RIVAZ D. 
Clasificación:
4.0

We had trouble dropping off our U-Haul because the pickup location had not adjusted our fuel levels to match what we picked up. The worker at the drop-off location did her best to let us know how she would resolve this for us instead of fining us for a lower fuel level. The only complaint is that we have yet to receive any sort of confirmation that our vehicle has been received and processed. I would like a final invoice/receipt showing that we were not charged for the extra fuel.

Chaplin Y. 
Clasificación:
3.0

Have more than one person working. We showed up and there was no one in the office. When we called the number the voicemail was full. I went looking for someone. I found someone on property but was told I would have to wait while she checked in other vehicles.

DANIELLE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAKESHA J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
4.0

Went as planned

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha B. 
Clasificación:
1.0

The woman make me waste one hour of my time because she said the truck shouldn't be drop off here. She just let me waiting for her, incredible bad customer service. This person shouldn't work face to a customer

Yasel G. 
Clasificación:
3.0

My complaints are not necessarily about this location. My complaint is that I chose this location to pick up my truck during my reservation, which occurred about a month prior to my move, and the day before my move I was called and told that I could not pick up here. I was told I need to go 50 minutes from my house to a different location. If you read the fine print in Uhauls advertising, they say that they guarantee equipment, not location. Well, in this case, it was neither. I was given a new pickup location and a different sized truck. After complaining they were able to switch my pick up location back to this location, but still with the larger truck and at a much later time of day. In the end, this location did have a truck for me, just bigger than the one I wanted and 5 hours later than what I originally asked for.

MEGAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADENRELE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy R. 
Clasificación:
5.0

LaKeisha took great care of us...calling me to ensure my personal vehicle was secure & she gave my assistant & I masks when we needed them for our Uber ride home. Thx LaKeisha!!! 😘😘😘

Jessica W. 
Clasificación:
5.0

Superb experience!

TASHAUNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
1.0

My receipt shows I drove the truck a total of 20 miles which is accurate. I was charged $45 for gasoline charges which is ridiculous.

MARVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda C. 
Clasificación:
1.0

I did not have a good Experience there. I arrived to the business to get a truck, in Which I had reserved prior to arriving. I was never greeted at any point. In Fact the Young lady that was supposed to offer her services never Acknowledged my presence standing on the other side of the counter. After me standing there 5 minutes while she was on the phone. Which I feel is poor customer service!! I was told the truck I reserved wasn't available and if needed I would have to go to another store. The representative definitely was NEVER PLEASANT.... The young lady complained that her manager wasn't doing his job and it wasn't her problem that she wouldn't have a truck for the customers that was coming to get a vehicle that hadn't arrived yet. Although I had no issues with the Material. I'd still never recommend anyone to visit this Uhaul establishment this place was so unwelcoming on 4/9/21. The Rep is making this company Look Horrible. Customer Service is key! Sincerely a unhappy customer.

KEANDRA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

chunkon charles Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR O. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADEDIRAN A. 
Clasificación:
5.0

Always a pleasure when I go to this location.

TASHAUNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEF K. 
Clasificación:
2.0

More attention to equipment knowledge. More employee customer relationship training. Hey Uhaul you've got competition out there.

TAUMISILL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN B. 
Clasificación:
4.0

After overcoming a minor issue with the lockbox everything went great

Robert E. 
Clasificación:
5.0

Was a wonderful experience. Very pleasant and helpful.

TASHAUNA R. 
Clasificación:
2.0

No dolly was in the vehicle upon pickup but I brought my own anyway and van cab was very dirty. Trash left in interior.

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnell L. 
Clasificación:
2.0

I don't want any trouble or additional uhaul costs in the future, when we returned the truck, the lady (Josey) at the counter, she said that at first, just leave the key, we will send you a return confirmation text/email. That didn't sound right, thus, I have to "beg" her to check if the truck is intact before I leave, she then later checked the truck after we "beg" her to do so :( Do you think this is the right way to do her job?

SU L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikhil N. 
Clasificación:
5.0

Everything was great! Employee was very friendly but professional!

Tashauna R. 
Clasificación:
5.0

Quick and easy pick-up process and just as easy dropping off. Very clean and newer 20' truck.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

Ninguno

Shanmuga Kumar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEOLA G. 
Clasificación:
4.0

Straightforward. Very nice people. Made it easy to complete paperwork and direct to truck. Good job ladies!!

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anurag Reddy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan B. 
Clasificación:
1.0

We returned with a same amount of gas and was charged with gas fees. Called and disputed but they denied. We have the receipt To prove. Horrible service

Khanh N. 
Clasificación:
4.0

My truck had a flat tire and was not cleaned inside in spite of COVID. My dash was full of dust and the Inside windshield was so dirty I had to stop a mile up the road to wash it. Mechanically it worked fine. I have rented here before and it was perfect. Will come back again too. Maybe some staff need more training.

Sherry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leronda B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
1.0

Truck and equipment was very filthy and the truck smelled like dog or cat pee, I was very disappointed that I had to experience that and hold my nose the whole ride. The service reps were very chatty amongst each other, the “white” lady was more interested in talking about the company to her co worker instead of getting us checked in completely. She stopped what she was doing in the middle of checking us in just to talk smh it was unbelievable.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo E. 
Clasificación:
3.0

your other locations near me didn't have the trucks available. but your system still shows availability. After booking, then you changed pick up location. this is like bait and switch. It's not good business practice.

PAUL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN T. 
Clasificación:
4.0

People were helpful and made the equipment return easy. The location does not have a lot of space on the premises for parking or maneuvering the trucks.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt G. 
Clasificación:
4.0

One staff...only. waiting too long to get the truck.

Michael P. 
Clasificación:
5.0

Absolutely stress-free and took only 10 minutes to pick up my rental!

Bonnie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven M. 
Clasificación:
5.0

Clean the truck before each rental .

Ingrid M. 
Clasificación:
1.0

I was given a truck with a completely flat tire. I drove to my destination only a mile away before I discovered it (of course, after loading). There was a gash in the tire and any sort of force could literally move the tire off the rim. The staff was at least understanding and tried to accommodate while I waited for roadside, but that issue was not in their control that no other trucks were available. I just wish they offered a walk around prior to handing me the keys. After FOUR hours of waiting for roadside, the gentlemen who came were quick and friendly. I will more than likely NEVER use Uhaul again.

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonghoon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Montina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zain I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seyed G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry T. 
Clasificación:
5.0

This staff is great. We went to them first but they didn't have the truck size we needed so she found one near by and helped us reserve it. The only bright spot in what had been a horrible unexpected moving day.

Victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholle L. 
Clasificación:
4.0

The agent was friendly and very helpful.

Sundee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo E. 
Clasificación:
2.0

The sales person was 30 minutes late opening the location. She had the personality of a rock, not very nice or friendly. Customer service is important and the lady did not represent what customer service should be. I would definitely go to another location if I need your services again.

Demond L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
3.0

El cliente no dejó un comentario.

norbu L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H. 
Clasificación:
3.0

I never received the notification the day before pick up but the staff were able to accommodate my reservation anyway

Amelia C. 
No se han enviado comentarios para esta ubicación.

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