Comentarios de los clientes para Compass Self Storage of Smyrna

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Compass Self Storage of Smyrna

Clasificación general:

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Cory B.
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Vehicle had 54,000 miles on it and had what sounded like a squeaking belt.

James W.
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The two ladies in the office were rude, short, and had a bad attitude

Jasmine S.
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Their should be a better way at checking in and returning trucks and equipment. It took me over 30 Mins to try and get my check out process to work and it still never did and I was charge for a late fee when I have proof that I was at the location before closing time .

Brian M.
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NA

Mark P.
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El cliente no dejó un comentario.

AVA C.
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El cliente no dejó un comentario.

Joseph T.
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El cliente no dejó un comentario.

ANA-ALICIA A.
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This was the absolute worst experience I have ever had at a Uhaul location. I was told to checkin on my phone. The app kept asking me to put in the same information over and over again. I put in my ID incorrectly at first and then the rep was rude and told me "It doesn't help you put in the wrong id, thats why it's not working" . In reality I put in the correct id over 10xs. The verification portion was not working. I put in passport, id, telephone numbers for alternate contacts etc. We kept asking the rep if there was anything at all she could do to help and she just sat there. She was insanely rude. I mean, the absolute worst customer service. And then after an hour of trying to checkin via phone, she finally took my ID and checked me out in 30 secs. Needless to say, we were late to meet our movers for no reason. She could have helped all along apparently and just chose not to. Corporate will definitely be hearing from us as soon as I am settled in my new home.

ELIJAH C.
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El cliente no dejó un comentario.

Adrienne B.
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El cliente no dejó un comentario.

Debra R.
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El cliente no dejó un comentario.

ALBERT S.
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Malinda who was there was very efficient and thorough and that was very helpful.

Henry R.
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El cliente no dejó un comentario.

Akintunde S.
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El cliente no dejó un comentario.

Benjamin B.
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El cliente no dejó un comentario.

Richard B.
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Your Service at this location was great. There's always room for improvement. But at this time no improvement needed.

Joel M.
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El cliente no dejó un comentario.

Chelsea C.
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El cliente no dejó un comentario.

Jamilah V.
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El cliente no dejó un comentario.

Olivia J.
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El cliente no dejó un comentario.

PRAVEEN G.
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El cliente no dejó un comentario.

Kevin G.
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Easy check in and check out. Nice place and employee was really friendly

ROBERT G.
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El cliente no dejó un comentario.

Anna S.
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Your truck needs wheel ailment, pull a lot to the left, and it take gas every 3 hours, that's REALLY BAD, other than that, I was very happy. Thank you.

Jennifer B.
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Customer service representative was not helpful at all and seemed to have an attitude from the moment I walked in the door. I had completed all information online with the hopes for a contactless experience due to the COVID-19 pandemic, however, this was all done for nothing based on my in person experience with the representative at this location. The truck was not cleaned prior to our retrieval and upon return the next day we were again met with the same dissatisfaction from the customer service representative. Needless to say, we will never be return customers to U-Haul based on this one experience.

ALEXANDRIA S.
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Took almost two hours to get my truck because your system was down & not acting right but the customer service was great and accommodating so I appreciate that.

Lori H.
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When we arrived we were informed that although we had reserved a dolly online many days before there was no dolly available. When asked why didn't you call me they had no answer. Kind of hard to move couches etc with no dolly.

Sheena B.
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Melinda was the BEST! Made sure I had everything well one advance. She also made sure all my needs were met when my storage unit would not fit all my needs. Great customer service

Yalonda E.
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El cliente no dejó un comentario.

Stephen L.
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Passenger door did not open. I had to slam the drivers side door shut in order to fully close it. The provided lock for hull was useless because it wouldn't open all the way. Truck was in poor shape overall.

Tonya L.
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El cliente no dejó un comentario.

Brian V.
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Thanks

Chad E.
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El cliente no dejó un comentario.

Tameshia B.
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El cliente no dejó un comentario.

Shawn C.
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Items I reserved were given away to other customers. While I was at this location and picking up the truck, the UHAUL employee kept helping other customers that came in after me, delaying my check out.

ARIS B.
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El cliente no dejó un comentario.

PATRICK W.
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Mileage was bs! I did 4 trips of 10 mi, should have come out to 80 mi, was told I did 180 mi, next time I'll have to double check the starting mileage but still, something is shiesty

Allan K.
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The best experience so far. Thank you

Alexandrian Z.
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The ladies here are fantastic! They went above and beyond to help me and I will always use this location.

Racuel J.
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El cliente no dejó un comentario.

Melissa C.
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Very efficient customer service, well maintained equipment and COVID 19 safety regulated disinfected. I would recommend this location to anyone moving items in need of a UHAUL

Kimberly M.
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El cliente no dejó un comentario.

Kim C.
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Location pick up was confusing, I received a text with this location but when I did my online check in I was given a different location.

Gary B.
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Location closed early. Had to just drop the truck and put key in box. Not good parking.

Ericka J.
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Melinda was a rockstar in helping us!!!

Taylor M.
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El cliente no dejó un comentario.

CALEB A.
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El cliente no dejó un comentario.

Alexandrian Z.
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El cliente no dejó un comentario.

COURTNEY C.
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El cliente no dejó un comentario.

Riahna E.
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El cliente no dejó un comentario.

Rawad A.
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El cliente no dejó un comentario.

RASHIDAT O.
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Melinda was awesome! Made it simple and was super helpful!!

Evan T.
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Absolutely terrible customer service. This is the last time I will be using Uhaul

BENJAMIN K.
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El cliente no dejó un comentario.

PATRICK Y.
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El cliente no dejó un comentario.

Tracey C.
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Supposed to be contactless but still had to go in the get key and ask for gate to be opened

Evelyn B.
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El cliente no dejó un comentario.

Sharelle C.
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El cliente no dejó un comentario.

Eddie J.
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El cliente no dejó un comentario.

Abigail V.
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The Uhaul credit system was down today which caused huge delays.

Toni R.
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Maria was personable, knowledgeable, and efficient.

David D.
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No improvement needed.

Toni R.
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There seat wouldn't do far enough forward and the side mirrors wouldn't adjust.

Sarah H.
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The location itself was perfect for me. The associates, however, were extremely rude & unprofessional. I would recommend the location, but definitely not the customer service. Left a lot to be desired.

Ashraf F.
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Van required oil to be changed, so the mileage was not visible on the dash board due to over ride sign asking for the oil to be changed. I believe there was an over charge on the miles, but I did not argue about it although I made a point that I disagreed with the mileage. There was a deodorant container from a prior rental that was rolling on the floor of the van driver area. I attendant refused to take an empty can of soda that I had, and further, instead of going out to get the mileage to let me go, she was cleaning the door handles to the Van. Overall not a good experience, and one of the worst UHAUL experiences I have had.

Tiffany M.
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El cliente no dejó un comentario.

Erica L.
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El cliente no dejó un comentario.

James M.
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I would rather use the other facility than use this one they are more Curtis's than than this one and more friendly to your needs

Korri K.
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Awesome customer service overall great experience!

Meg S.
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Very easy to drop off with a person !!!!

Norman W.
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I had set everything up online, but had to be redone the morning of. I would have saved some money if they had done the reservation properly or communicated that card holder would be needed for pick up.

wesley J.
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My experience was wonderful. The clerk was informative, pleasant, and a joy to talk to. Please give her accolades for how she does her job. If I ever need U-haul, I will choose this location.

Vidya-Sagar S.
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Uhaul is awesome

Monica T.
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El cliente no dejó un comentario.

LEAH E.
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El cliente no dejó un comentario.

Avinash K.
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El cliente no dejó un comentario.

Artayus D.
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Ms. Melinda is great excellent service .

Victoria K.
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Staff was so kind and easy to work with! Thank you!!!

Kenneth W.
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El cliente no dejó un comentario.

Caphenia S.
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El cliente no dejó un comentario.

Lashafphia F.
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El cliente no dejó un comentario.

Mark L.
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El cliente no dejó un comentario.

Willie P.
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El cliente no dejó un comentario.

RENAY J.
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El cliente no dejó un comentario.

Mary H.
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Very friendly and knowledgeable staff at the desk. Explained everything thoroughly and made me feel confident as it was my first time driving a uhaul truck.

Barbara L.
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Easy process. Helpful staff.

anna M.
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The customer service was great.

Judith G.
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El cliente no dejó un comentario.

Scott S.
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Amazing customer service. Really went above and beyond what I expected. Will definitely recommend!

Stephani H.
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This was by far the best uhaul rental I have ever had. Clean facility and truck. Knowledgeable and friendly customer service. If I have a need to rent a uhaul in the future, this is where I'll be getting it from.

Neshuna H.
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Receptionist was very nice and engaging

GEISHA C.
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El cliente no dejó un comentario.

Mitzi C.
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She was excellent and friendly a very big help to me. Very professional

Quinten T.
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El cliente no dejó un comentario.

rivera D.
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El cliente no dejó un comentario.

michael T.
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El cliente no dejó un comentario.

Shaletha S.
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El cliente no dejó un comentario.

RAMKUMAR M.
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El cliente no dejó un comentario.

Vincent G.
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El cliente no dejó un comentario.

Allan K.
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Friendliest staff

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