Customer Reviews for Compass Self Storage 107
(U-Haul Neighborhood Dealer)

185 reviews

4413 Madison St   New Port Richey, FL 34652

(727) 815-8165

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(727) 815-8165

4413 Madison St
New Port Richey, FL 34652

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Annette Tyson 
Rating:
5.0

Customer did not leave a comment.

vanessa hernandez 
Rating:
5.0

The check in process absolutely stinks! Took forever for the app to finally load & work. And $20 for CSR to check in night drops is absurd. I guess U haul is looking to automate service to cancel out employees. Definitely NOT more efficient.

Jill Yates 
Rating:
5.0

Customer did not leave a comment.

Sabina Tahirovic 
Rating:
5.0

Customer did not leave a comment.

THOMAS MCCABE 
Rating:
5.0

Everything was great

charle callejo 
Rating:
4.0

I think your service dept should checklist with the driver

Aubrey Gwinn 
Rating:
5.0

The manager@ this location on Madison st in New Port Richey is clean and well kept. I prefer it to any other one in all of Pasco County really. Kathryn deserves a raise!!

Jamie Walsh 
Rating:
5.0

Customer did not leave a comment.

FRANK PEREZ 
Rating:
5.0

Nothing it was a fine experience

Cheryl Larue 
Rating:
3.0

was already closed when I dropped the truck off at 2PM. Was not a lot of parking and was worried about possibly being parked illegally but there was not enough parking.

Matthew Paulson 
Rating:
1.0

Charged for insurance when I said no

Michael Jordan 
Rating:
5.0

Customer did not leave a comment.

Paul Rosenberger 
Rating:
5.0

Customer did not leave a comment.

HARLEY WILLIAMS 
Rating:
5.0

Everything was speedy & 1st rate

Mark Pisani 
Rating:
5.0

Very pleasant staff!

Jon Binning 
Rating:
5.0

Customer did not leave a comment.

Robert Neider 
Rating:
5.0

Customer did not leave a comment.

Lorraine Butler 
Rating:
5.0

Overall great job

Fosiul Alam 
Rating:
5.0

Keep up the good job

GERMAN VILA 
Rating:
5.0

Customer did not leave a comment.

Stephen McCart 
Rating:
5.0

Staff was very helpful.

JOHN BYRNE 
Rating:
5.0

You need to improve your backup systems for when a truck is not available. My move was put in serious jeopardy because there were no trucks available even though I had one reserved. I ended up having to travel 45 minutes away when I thought it was going to be right down the street, AND it took me considerable effort through two agents to find it. The first agent seemed entirely careless about my issue and said the earliest they'd have a truck was 230pm THE NEXT DAY, but the second agent looked everywhere to find me a truck and was successful. Incredibly stressful and endangered my whole move. Very disappointed and will be looking elsewhere next time.

Daniel Barron 
Rating:
4.0

Overall everything was OK. I am not happy that I was charged $7 for the dolly even though I did not use it.

David M Moralevitz 
Rating:
5.0

Excellent Service! Very nice ladies!

Linda Douglas 
Rating:
5.0

Customer did not leave a comment.

sue bundy 
Rating:
4.0

Make sure equipment is clean & the proper equipment paid for is present & available.

Angie Schilling 
Rating:
5.0

You're doing great!

Patricia Lovering 
Rating:
3.0

My drop off location was completely online. The system is confusing and overly complicated. There is no clearly marked drop box for keys.

Heather Hand 
Rating:
5.0

very helpful and happy

Arthur Pellegrino 
Rating:
5.0

Customer did not leave a comment.

Rhonda Young 
Rating:
5.0

Customer did not leave a comment.

Samir Ibrahim 
Rating:
3.0

Need to show people not familiar with different model vehicles so they know where lights and such are to use

Kelly Welty 
Rating:
5.0

Great customer service

Leon Mouret 
Rating:
5.0

Customer did not leave a comment.

CARISSA HERTZBERG 
Rating:
5.0

My debit card was charged 2 times sometimes and I was charged $20 more the 2nd time that it was ran then what my final bill was

Heather Hooper 
Rating:
4.0

Customer did not leave a comment.

James Cadoret 
Rating:
5.0

Customer did not leave a comment.

Susan Grotheer 
Rating:
4.0

Customer did not leave a comment.

Susan Kuehner 
Rating:
5.0

Customer did not leave a comment.

cherylann furia 
Rating:
1.0

Customer did not leave a comment.

Antonio Hicks 
Rating:
5.0

Customer did not leave a comment.

Lemay Albert BermudezPalma 
Rating:
3.0

Cruise on 10 footers what with crank window openers? Terrific rain at one place windshield wipers TERRIBLE!

CAROL MESSENGER 
Rating:
4.0

Customer did not leave a comment.

HARRY NELSON 
Rating:
5.0

Sweep the area near unit for piercing objects. I pick up all the time when I AM THERE AS RECEIVED FLAT TIRE ONCE AFTER LEAVING THERE. USED MY AAA MEMBERSHIP TO CHANGE TO SPEAR. I HAVE 4 STORAGE UNITS THERE AND THERE DAILY, WEEKLY DEPENDING Want to let you know the two gals THERE are great . Have helped to lift doors and oil theme to help open. I must say in renting uhaul, you need to change the lock AS very very difficult to lock up when using more than one day.

Juliette Plante 
Rating:
3.0

I rented a 15 ft box truck for a local move. There was a dolly in the truck held in place with a bracket. I moved the dolly while loading. I was charge $7.00 for the dolly. I was never told there was a fee if I moved the dolly and I never requested a dolly. I think this a deceptive way to get an extra $7.00 dollars out of a customer.

RICHARD HOBSON 
Rating:
5.0

Customer did not leave a comment.

KYLE JAMERSON 
Rating:
3.0

The truck was clean: maintained but the stated fuel level was incorrect. The actual fuel level was less than 1/2, but was input as 1/2 tank?

WILLIAM SHAW 
Rating:
5.0

Customer did not leave a comment.

Leonidas Vlattas 
Rating:
4.0

Customer did not leave a comment.

Angela Rakowski 
Rating:
1.0

The general manager gave us wrong information. To long of a story but she over charged us by $100 and when i called to complain they just said they would forward the message but couldn't reimburse me the $100. Very disappointed and upset. I have a storage unit there that i will be moving to another location.

Lisa Selemba 
Rating:
5.0

Customer did not leave a comment.

JOHN BERMUDEZ 
Rating:
5.0

Customer service at the Compass Storage Center is excellent!

MICHAEL TINSLEY 
Rating:
5.0

I don't think there is anything to improve. Everything went smoothly. The girl that helped us thru the rental was very nice and helpful. I recommend Compass Self Storage for your U Haul Rental Pick Up..

EMILIO REYES 
Rating:
5.0

Customer did not leave a comment.

Deborah Wingfield 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jordan 
Rating:
5.0

The Best place ever to rent a Uhaul. These girls know how to treat the customer. No games. Just professional good!! And returning is a breeze!! Will definitely use this place again.

SUZANNE TRIMBLE 
Rating:
5.0

The staff was friendly, professional, and patiently answered all of my questions. The van was very clean, inside and out. Only had 6300 miles on it. It drove and handled very well. No surprise charges on my final bill. I will definitely get my next rental from the U-Haul on Madison.

Paula Liston 
Rating:
5.0

Customer did not leave a comment.

HARRY NELSON 
Rating:
5.0

Everything was great keep the good work.

EDWIN MONTERO PEREZ 
Rating:
5.0

Customer did not leave a comment.

SCOTT MOORE 
Rating:
5.0

I marked "yes" to clean and well maintained, but I will say the truck was not swept out when I took possession. No worries though as I used my blower and cleaned it out in a less than a minute. Other than that there was nothing wrong.

Virginia Thomas 
Rating:
5.0

Clean equipment ? Yes. Well maintained ? I don't know... The only concern I had was the vehicle had a pull to the right. It may need servicing.

CLAUDE LAFON 
Rating:
5.0

Customer did not leave a comment.

Christopher Houk 
Rating:
5.0

Very courteous and professional.

jason scott 
Rating:
4.0

Van has low brakes & van floor dirty , needed to put blankets down to protect my furniture

Rafael Pena 
Rating:
5.0

Customer did not leave a comment.

Michael McPhaul 
Rating:
3.0

Customer did not leave a comment.

Jake Vonfeldt 
Rating:
5.0

Just fab

Sheila Lazzara 
Rating:
4.0

I was using this 10' truck to move items from Florida to North Carolina. The neck of the gas tank kept clicking off all of the gas pumps we filled up at. It took 20 to 25 minutes to gas up every time we had to refuel. I made the customer service agent in both locations aware of the problem and they were pulling the truck for maintenance. Happy with the service.

Deanna Bullock 
Rating:
5.0

Customer did not leave a comment.

Joseph Schoepf 
Rating:
5.0

Customer did not leave a comment.

Summer Eichhorn 
Rating:
5.0

I had ask for a hand truck spoke to the lady at pickup but did not get one. I would appreciate a reimbursement. Other than that it wad very positive

Suzanne Kelly 
Rating:
5.0

While they aren’t always wearing masks w each other to minimize risk for their own staff, they quickly got them on as I walked through the door. I kept my distance from the partition and was pleased they were friendly and very helpful. Would recommend and return without hesitation.

Crystal Jones 
Rating:
5.0

friendly, efficient, a real pleasure to work with these people. The van was perfect and very well maintained. All in all...we plan to use this location often!

Paula Knowles 
Rating:
5.0

It was very easy to book online and our truck was ready when we got there. Very friendly and helpful staff. We ended up needing to keep the truck an extra day and, even though someone else had reserved the truck already, UHaul took care of it so that we were able to keep the truck an extra day.

Fred Strickroot 
Rating:
5.0

Nothing to add, had a great rental experience.

David Cawthon 
Rating:
5.0

Customer did not leave a comment.

Roger Randolph 
Rating:
5.0

Customer did not leave a comment.

RAFEK WASSEF 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
1.0

Charged me 50 miles over what I used for a truck and when I called about it Linda the manager told me she was correct about the mileage when I have a photo of the mileage I actually used and insisted there was nothing she could do about it. Terrible management.

LYNETTE SCHAEFER 
Rating:
5.0

Customer did not leave a comment.

Amanda Hoskins 
Rating:
5.0

Not their fault but U Haul Computers down or very slow with no or little support to help process the rental. Made me almost two hours late for the appointment I rented the truck for in the first place. Cost me more money in the long run.

Douglas Mandel 
Rating:
5.0

Linda is very helpful and professional!

rick fridy 
Rating:
5.0

It's a good store the truck was ready, clean and fueled up, the site was clean and they knew me by name when I arrived. Keep up the great job

Dennis Hartsfield 
Rating:
4.0

Customer did not leave a comment.

Jose Negron 
Rating:
3.0

Work on communication of customer requests.

Diane Southerland 
Rating:
5.0

Customer did not leave a comment.

Carolyn Hysell 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LIGHT 
Rating:
1.0

The online app told us to return to this location. I called them because it wasn’t the drop off I picked. They told me to bring it there. The next day the general manager called me upset because she couldn’t accommodate the vehicle. I explained I was told by the company and her staff to bring it there. She was very unhappy and didn’t help to resolve just complained and put it on me.

Michael Crotts 
Rating:
5.0

process was very smooth and friendly.

Mikayla Souvane 
Rating:
5.0

Customer did not leave a comment.

wayne cumming 
Rating:
4.0

People were helpful. There app was useless.

Paul Simkins 
Rating:
5.0

Customer did not leave a comment.

Carolyn Hysell 
Rating:
5.0

Great customer service

Craig Dwyer 
Rating:
5.0

Closed lobby due to Covid was not a problem!

John Gorman 
Rating:
5.0

Really nice people to work with, clean and pleasant office and grounds.

Jody Smarr 
Rating:
5.0

Customer did not leave a comment.

Corey Hawkins 
Rating:
5.0

They are already doing that great job ??

Howard Ashpole 
Rating:
5.0

Customer did not leave a comment.

Michael Awe 
No reviews have been submitted for this location.

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